Troubleshooting stuck at logging screen: Difference between revisions
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==Troubleshooting== | ==Troubleshooting== | ||
1. | 1. The very first thing to do in this situation is to change the zimbraPrefMailInitialSearch attribute for the problematic user to the "sent" folder: | ||
zmprob ma rambo@domain.com zimbraPrefMailInitialSearch in:sent | |||
Next, try to login with the user. If you '''can''' login, then there is probably an email in the ''Inbox'' that is causing the issue, but it also could be invalid calendar. | |||
2. Invalid calendar or folder shares | |||
For this point, there is a wiki created [https://wiki.zimbra.com/wiki/WebUI_issues_caused_by_non-existing_calendar_share here]. Follow the wiki to troubleshoot the issue. | |||
3. MySQL issues. | |||
Sometimes, this problem can be cause by corrupted mysql index. | |||
Revision as of 15:58, 23 June 2017
Troubleshooting stuck at logging screen
- This article is a Work in Progress, and may be unfinished or missing sections.
Symptom
User enters his/hers login name and password, press the Sign In, but the login screen is stuck on loading.
Troubleshooting
1. The very first thing to do in this situation is to change the zimbraPrefMailInitialSearch attribute for the problematic user to the "sent" folder:
zmprob ma rambo@domain.com zimbraPrefMailInitialSearch in:sent
Next, try to login with the user. If you can login, then there is probably an email in the Inbox that is causing the issue, but it also could be invalid calendar.
2. Invalid calendar or folder shares For this point, there is a wiki created here. Follow the wiki to troubleshoot the issue.
3. MySQL issues. Sometimes, this problem can be cause by corrupted mysql index.
