Troubleshooting Zimbra Email Filter Issues: Difference between revisions
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Revision as of 10:26, 20 April 2015
- This article is a Work in Progress, and may be unfinished or missing sections.
Article Information |
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This article applies to the following ZCS versions. |
Troubleshooting Zimbra Email Filter Issues
Purpose
To help Zimbra Web Client end-users troubleshoot filter issues.
Resolution
There are some common mistakes that people make when creating and using filters in Zimbra:
- Incorrect use of the "Do not process additional filters" option when creating/editing a filter.
- Incorrrect use of the "matches exactly" condition when creating/editing a filter.
- Incorrect order of filters in the Filters Preferences.
- Selecting the "Delete" action, which causes a "silent drop" of all email matching the condition. This means the email is never delivered. Most users expect this to mean that the email is filtered into the Trash folder.
Additional Content
- For detailed explanations of and corrections for the mistakes listed above, please refer to the Tips & Tricks blog.