Troubleshooting Zimbra Email Filter Issues

Revision as of 10:26, 20 April 2015 by Jorge de la Cruz (talk | contribs) (Created page with "{{WIP}}{{Article Infobox|{{admin}}|{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.0}}}} =Troubleshooting Zimbra Email Filter Issues= ==Purpose== To help Zimbra Web Client end-users troublesh...")

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Article Information

This article applies to the following ZCS versions.

ZCS 8.6 Article ZCS 8.6ZCS 8.5 Article ZCS 8.5ZCS 8.0 Article ZCS 8.0


Troubleshooting Zimbra Email Filter Issues

Purpose

To help Zimbra Web Client end-users troubleshoot filter issues.

Resolution

There are some common mistakes that people make when creating and using filters in Zimbra:

  • Incorrect use of the "Do not process additional filters" option when creating/editing a filter.
  • Incorrrect use of the "matches exactly" condition when creating/editing a filter.
  • Incorrect order of filters in the Filters Preferences.
  • Selecting the "Delete" action, which causes a "silent drop" of all email matching the condition. This means the email is never delivered. Most users expect this to mean that the email is filtered into the Trash folder.

Additional Content

  • For detailed explanations of and corrections for the mistakes listed above, please refer to the Tips & Tricks blog.


Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 03/04/2015
Article ID: https://wiki.zimbra.com/index.php?title=Troubleshooting_Zimbra_Email_Filter_Issues Date Modified: 2015-04-20



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Wiki/KB reviewed by Gayle B Jorge Gayle B Last edit by Jorge de la Cruz
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