Revision as of 01:30, 2 April 2010

The following are common causes of Outlook crashing.

Outlook crash: faulting module LSMSSP32.DLL

The symptom of this issue is Outlook crash: faulting module LSMSSP32.DLL. Check for the following log message:

CDO initializing failure in CDO helper
information store could not be opened [MAPI 1.0 -
[MAPI_E_LOGON_FAILED(80040111)]

If you see this log message, EMSMDB32.DLL has been overwritten.

Fix this issue by repairing the ZCB connector.

The symptom of this issue is an Outlook crash when opening BlackBerryServer profile. Check for the following log message:

MAPI call failed.  Error 'Errors have been detected in the file C:\Documents and Settings\etc., etc.

If you see this log message, the .zdb file is corrupted.

Fix this issue by repairing the .zdb with Scanpst.exe.

Verified Against:	Date Created: 4/1/2010
Article ID: https://wiki.zimbra.com/index.php?title=Troubleshooting_Zimbra_Connector_for_Blackberry_-_Outlook_Crash	Date Modified: 2010-04-02

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