Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server

Revision as of 23:31, 1 April 2010 by Cfremon (talk | contribs)

If you are experiencing an issue with no mail flow on a new server, check the log for the following message:

MAPIMailbox::MAPIMailbox(2) - ResolveName[1] failed for DisplayName=

If you find this message, it indicates that ZCB is not resolving GAL users.

Use the following steps to troubleshoot this issue:

  1. It could be Bug 39202. See this article: BES set to use the local contacts list instead of the GAL.
  2. If the above doesn't work, try the Force GAL Sync button on ZCOLogCtrl.
  3. If all else fails, add problematic users manually in Outlook.

Verified Against: Date Created: 4/1/2010
Article ID: Date Modified: 2010-04-01

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