Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server
If you are experiencing an issue with no mail flow on a new server, check the log for the following message:
MAPIMailbox::MAPIMailbox(2) - ResolveName failed for DisplayName=
If you find this message, it indicates that ZCB is not resolving GAL users.
Use the following steps to troubleshoot this issue:
- It could be Bug 39202. See this BES set to use the local contacts list instead of the GAL.
- If the above doesn't work, try the Force GAL Sync button on ZCOLogCtrl.
- If all else fails, add problematic users manually in Outlook.