Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server: Difference between revisions
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Use the following steps to troubleshoot this issue: | Use the following steps to troubleshoot this issue: | ||
#It could be Bug 39202. See this [[BES set to use the local contacts list instead of the GAL]]. | #It could be Bug 39202. See this article: [[BES set to use the local contacts list instead of the GAL]]. | ||
#If the above doesn't work, try the Force GAL Sync button on ZCOLogCtrl. | #If the above doesn't work, try the Force GAL Sync button on ZCOLogCtrl. | ||
#If all else fails, add problematic users manually in Outlook. | #If all else fails, add problematic users manually in Outlook. |
Revision as of 23:31, 1 April 2010
If you are experiencing an issue with no mail flow on a new server, check the log for the following message:
MAPIMailbox::MAPIMailbox(2) - ResolveName[1] failed for DisplayName=
If you find this message, it indicates that ZCB is not resolving GAL users.
Use the following steps to troubleshoot this issue:
- It could be Bug 39202. See this article: BES set to use the local contacts list instead of the GAL.
- If the above doesn't work, try the Force GAL Sync button on ZCOLogCtrl.
- If all else fails, add problematic users manually in Outlook.