Difference between revisions of "Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server"

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{{Archive}}===Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server===
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====Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server Homepage====
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----
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Please see [[Troubleshooting_Zimbra_Connector_for_Blackberry_-_No_Mail_Flow_On_New_Server]]
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====Symptoms====
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----
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If you are experiencing an issue with no mail flow on a new server, check the log for the following message:
 
If you are experiencing an issue with no mail flow on a new server, check the log for the following message:
  
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If you find this message, it indicates that ZCB is not resolving GAL users.
 
If you find this message, it indicates that ZCB is not resolving GAL users.
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====Resolution Steps====
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----
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Use the following steps to troubleshoot this issue:
 
Use the following steps to troubleshoot this issue:
  
#It could be Bug 39202.  See this article: [[BES set to use the local contacts list instead of the GAL]].
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# It could be related to bug 39202.   
#If the above doesn't work, try the Force GAL Sync button on ZCOLogCtrl.
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#* See this article: [[BES set to use the local contacts list instead of the GAL]].
#If all else fails, add problematic users manually in Outlook.
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#** "BES set to use the local contacts list instead of the GAL"
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#** http://bugzilla.zimbra.com/show_bug.cgi?id=39202
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# If the above doesn't work, try the Force GAL Sync button on ZCOLogCtrl.
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# If all else fails, add problematic users manually in Outlook.
  
  
 
{{Article Footer||4/1/2010}}
 
{{Article Footer||4/1/2010}}
 
[[Category: Troubleshooting ZCB]]
 

Latest revision as of 02:38, 4 February 2022

Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server

Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server Homepage


Please see Troubleshooting_Zimbra_Connector_for_Blackberry_-_No_Mail_Flow_On_New_Server

Symptoms



If you are experiencing an issue with no mail flow on a new server, check the log for the following message:

MAPIMailbox::MAPIMailbox(2) - ResolveName[1] failed for DisplayName=

If you find this message, it indicates that ZCB is not resolving GAL users.

Resolution Steps



Use the following steps to troubleshoot this issue:

  1. It could be related to bug 39202.
  2. If the above doesn't work, try the Force GAL Sync button on ZCOLogCtrl.
  3. If all else fails, add problematic users manually in Outlook.


Verified Against: Date Created: 4/1/2010
Article ID: https://wiki.zimbra.com/index.php?title=Troubleshooting_Zimbra_Connector_for_Blackberry_-_No_Mail_Flow_On_New_Server Date Modified: 2022-02-04



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