Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server: Difference between revisions
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===Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server=== | |||
====Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server Homepage==== | |||
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Please see [[Troubleshooting_Zimbra_Connector_for_Blackberry_-_No_Mail_Flow_On_New_Server]] | |||
====Symptoms==== | |||
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If you are experiencing an issue with no mail flow on a new server, check the log for the following message: | If you are experiencing an issue with no mail flow on a new server, check the log for the following message: | ||
| Line 4: | Line 17: | ||
If you find this message, it indicates that ZCB is not resolving GAL users. | If you find this message, it indicates that ZCB is not resolving GAL users. | ||
====Resolution Steps==== | |||
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Use the following steps to troubleshoot this issue: | Use the following steps to troubleshoot this issue: | ||
#It could be | # It could be related to bug 39202. | ||
#If the above doesn't work, try the Force GAL Sync button on ZCOLogCtrl. | #* See this article: [[BES set to use the local contacts list instead of the GAL]]. | ||
#If all else fails, add problematic users manually in Outlook. | #** "BES set to use the local contacts list instead of the GAL" | ||
#** http://bugzilla.zimbra.com/show_bug.cgi?id=39202 | |||
# If the above doesn't work, try the Force GAL Sync button on ZCOLogCtrl. | |||
# If all else fails, add problematic users manually in Outlook. | |||
Revision as of 22:31, 22 December 2010
Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server
Troubleshooting Zimbra Connector for Blackberry - No Mail Flow On New Server Homepage
Please see Troubleshooting_Zimbra_Connector_for_Blackberry_-_No_Mail_Flow_On_New_Server
Symptoms
If you are experiencing an issue with no mail flow on a new server, check the log for the following message:
MAPIMailbox::MAPIMailbox(2) - ResolveName[1] failed for DisplayName=
If you find this message, it indicates that ZCB is not resolving GAL users.
Resolution Steps
Use the following steps to troubleshoot this issue:
- It could be related to bug 39202.
- See this article: BES set to use the local contacts list instead of the GAL.
- "BES set to use the local contacts list instead of the GAL"
- http://bugzilla.zimbra.com/show_bug.cgi?id=39202
- See this article: BES set to use the local contacts list instead of the GAL.
- If the above doesn't work, try the Force GAL Sync button on ZCOLogCtrl.
- If all else fails, add problematic users manually in Outlook.
