Difference between revisions of "Troubleshooting Course Content Rough Drafts-Recover Missing Data - User"

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==Need To Do==
+
__FORCETOC__
  
* review training materials for sys admin course
+
==Bug & RFE's I Made While Researching This Draft Write Up [Remove For Course]==
* determine what should be 'video' and how it can all be built upon preceding steps in a hands on training manner
 
 
 
==Bug & RFE's I Made While Researching This Draft Write Up==
 
  
 
* [story] Ability to search data within backup and do "item" restores or identify locations of search results
 
* [story] Ability to search data within backup and do "item" restores or identify locations of search results
Line 39: Line 36:
 
* ''Remember that this won't be obvious for all audience members.''
 
* ''Remember that this won't be obvious for all audience members.''
  
==General Overview Of Backup Environment==
+
==User Issues==
  
===Backup Directory Partition & Filesystem===
+
===Questions To Ask & Address Prior To Doing A User Restore===
  
====Confirm You Are Using Support Partition & Filesystem====
+
* Can data be restored from the user's dumpster [if enabled] ?
 +
* Is there a copy of the data in a third party client ?  [POP email client that downloaded it, for example]
 +
* Does the data maybe exist in another user's account ? [For example, the senders account or others in the To/CC]
 +
* Does the data reside in a redolog/s ?
 +
* Finally, restore from backups ?
 +
** Do I need to overwrite the existing account with the restore or should I restore to a new account name?
 +
*** Using the option -ca [create account] and -pre restore_ [prefix to the new account name, restore_user@ ]
 +
** What are your retention policies and how it might determine the backup set you need?
  
It's recommended to have a dedicated partition for backups and to use only a supported partition/filesystem type:
+
===User Restores===
  
* No CIFS
+
* Admin Console
* No unsupported 'cloud' based computers or filesystems - the various Amazon offerings, Google Computing, etc.
+
** Restore/Backup
** [[Ajcody-Notes-ServerPlanning#Amazon_S3_-_And_Amazon_EC2_Information]]
+
** Redirected restore : -ca -pre restored_
** [[Ajcody-Notes-ServerPlanning#Google_Computing]]
+
** View Mail > TGZ export/import
* NFS has limited support
+
* Crossmailboxsearch
** [[Ajcody-Backup-Restore-Issues#NFS_Use_For_Backups]]
+
* Importing Restored Data Into Parent Account
  
====NFS Use For Backups====
+
====Restoring A User To A Specific Full Backup, Incremental Backup, Or Point In Time====
  
Please see this RFE:
+
One of the more common support issues around restoring a user account is the complaint that the restore didn't roll back the account to the desired state. Almost always, this is because the proper options were not passed to the zmrestore command for the restore to stop at the desired time frame. If you don't give the proper options to zmrestore, it will restore the account all the way to the most recent redolog operations on the server. For example, it replays the delete operations that caused the user to request to restore in the first place.
  
* "Need clarity on supporting nfs mounted zimbra directories - report error/msg if nfs mount is present"
+
You '''MUST''' use the -lb [full backup label name] option when your trying to restore anything that ISN'T meant to include the latest information for the mailbox. '''''The -lb argument should specify a full backup that took place prior to the time of the backup you wish to restore.'''''
** http://bugzilla.zimbra.com/show_bug.cgi?id=33221
 
  
Statement that was included in the release notes following the RFE:
+
=====Find Out What Backup Session Labels You Need First=====
  
: ZCS & NFS:
+
To find out what backups are associated with a particular account, you would do the following :
: Zimbra will support customers that store backups (e.g. /opt/zimbra/backup) on an NFS-mounted partition. Please note that this does not relieve the customer from the responsibility of providing a storage system with a performance level appropriate to their desired backup and restore times. In our experience, network-based storage access is more likely to encounter latency or disconnects than is equivalent storage attached by fiber channel or direct SCSI.
 
  
:Zimbra continues to view NFS storage of other parts of the system as unsupported. Our testing has shown poor read and write performance for small files over NFS implementations, and as such we view it unlikely that this policy will change for the index and database stores. We will continue to evaluate support for NFS for the message store as customer demand warrants.
+
  zmbackupquery -a user@domain
  
:When working with Zimbra Support on related issues, the customer must please disclose that the backup storage used is NFS.
+
You'll want to note what is the first full that occurs before the point in time you want to restore. And then the incremental that follows right after your point in time.
  
=====Things To Check When Using NFS=====
+
Backup labels (-lb) for fulls for a particular user can be found by doing :
  
* Check the /var/log/messages on both the zimbra server and the nfs server for nfs related errors during the time frame of your backup.
+
  zmbackupquery -a user@domain --type full
* Check /opt/zimbra/log/mailbox.log for error messages about folders/files not being able to be written or missing directory errors.
 
* Is root_squash configured on the nfs server? If it's changed to no_root_squash , does the behavior of the backup change?
 
* Is the */backup directory owned by zimbra:zimbra with at least 750 or 755 permissions?
 
** This parent directory as given in:
 
*** zmprov gs `zmhostname` zimbraBackupTarget
 
* Does zimbraBackupTarget have at least the subdirectories of : sessions and tmp  : and are owned by zimbra:zimbra with 750 or 755 permissions?
 
** If not, try manually creating them and then running a test backup.
 
* '''IF USING A NAS - MAKE SURE YOUR NOT USING EXTENDED ACLS OR THAT YOU HAVE THEM CONFIGURED PROPERLY'''
 
** If your backup session directory shows a + sign in the description section like the example below, it's a sign your using extend acls.
 
*** <pre> drwxrwx---+  2 zimbra zimbra  4096 Sep 14 00:00 TO_DELETE-full-XXXXXX</pre>
 
*** ''The example above is from a customer reporting that their backups weren't being deleted and it was filling up their backup partitions. The old backup sessions were being renamed to TO_DELETE-full-XXXXXX directory naming scheme but weren't being  deleted. The root cause of the problem was because extended acls were being used on their NAS server and it was preventing the delete operation from completing.''
 
  
=====Troubleshooting Example When Using NFS=====
+
Backup labels (-restoreToIncrLabel) for incrementals can be found by doing :
  
Steps to setup your ZCS server to use a NFS mount and to confirm you can save a backup to the NFS partition mount:
+
zmbackupquery -a user@domain --type incremental
  
<pre>
+
=====Command Syntax Example For Restores On The CLI=====
1. make a test partition on nfs server - /nfs-test
 
  
2. mount on zimbra server
+
Example to restore ONLY the data in the full backup session and stop :
2A. mkdir /nfs-test
 
2B. chmod 755 /nfs-test
 
2C. mount nfs-server:/nfs-test /nfs-test
 
2D. ls -la /nfs-test
 
2E. mkdir /nfs-test/backup
 
2F. chown zimbra:zimbra /nfs-test/backup
 
2G. chmod 755 /nfs-test/backup
 
2H. su - zimbra ; touch /nfs-test/backup/testfile
 
2I. ls -laR /nfs-test/
 
2J. rm /nfs-test/backup/testfile
 
  
  3. Set zimbraBackupTarget
+
  zmrestore -a USER@DOMAIN.com -lb full-20080726.050017.306 -rf -ca -pre restore_
3A. zmprov ms `zmhostname` zimbraBackupTarget /nfs-test/backup
 
  
4. Run a full backup against one account
+
Example to restore only the data in the full backup session and all the incremental data after the full to a specific incremental label and stop :
4A. ex. zmbackup -f -a user@domain.com
 
  
  5. ls -laR /nfs-test/
+
  zmrestore -a USER@DOMAIN.com -restoreToIncrLabel incr-20080731.060007.644 -lb full-20080726.050017.306 -br -ca -pre restore_
  
6. If you again, run into the same problem. You could also repeat the backup after increasing the backup
+
Example to restore to a specific time and stop :
    logging variable for the account your trying to backup. If you didn't run into the same problem, it might
 
    had to do with the initial setup of the nfs mount and permissions being used during the directory creation.
 
6A. zmprov aal user@domain.com zimbra.backup debug
 
6B. logging will show up in /opt/zimbra/log/mailbox.log
 
6C. Remove account logging when your done.  zmprov ral user@domain.com zimbra.backup
 
  
  8. Change zimbraBackupTarget back to your production path.
+
  zmrestore -a USER@DOMAIN.com -restoreToTime 20080801011800 -lb full-20080726.050017.306 -br -ca -pre restore_
</pre>
 
  
=====Setup A Fast Test NOT Using NFS=====
 
  
A way to "avoid" the NFS issues for testing purposes would be to setup a new zimbraBackupTarget to try doing a full backup of a couple of user accounts. I DON'T recommend this if you are using auto-group for zimbraBackupMode [ zmprov gs `zmhostname` zimbraBackupMode ] , only if you are using Standard mode.
+
'''Important Options You Might Want Or Need To Include'''
  
<pre>
+
'''--ignoreRedoErrors''' : If you attempt a restore and you see an error about problems related to playing the redolog, you'll want to run the restore command again and include this option.
[as root]
 
** adjust your new "backup" directory path as needed - mine is just an example**
 
mkdir /mnt/usb1/backup-test
 
chown zimbra:zimbra /mnt/usb1/backup-test
 
chmod 750 /mnt/usb1/backup-test
 
su - zimbra
 
**confirm backup mode as standard**
 
zmprov gs `zmhostname` zimbraBackupMode
 
**if not Standard, please stop**
 
zmprov ms `zmhostname` zimbraBackupTarget /mnt/usb1/backup-test
 
**Find a couple of test accounts to do a full for. Make sure you'll have space to do the backup regards to need free space.**
 
zmbackup -f -a user1@domain.com user2@domain.com user3@domain.com
 
**Watch and confirm status of backup you just started.**
 
zmbackupquery
 
**Confirm files were backed up in right location**
 
ls /mnt/usb1/backup-test/sessions/
 
**Failed backups would most likely results in left over directory in tmp directory**
 
ls /mnt/usb1/backup-test/tmp/
 
</pre>
 
  
===Standard Backup Or Autogroup===
 
  
Knowing what the zimbraBackupMode variable is set to on the server is important when trouble shooting and backup/restore issues. The options for zimbraBackupMode are Standard or Auto-Grouped.
+
'''--skipDeletes''' : Please see http://bugzilla.zimbra.com/show_bug.cgi?id=31824#c5 for details on this.
  
* The '''Standard''' backup method is to run a weekly full backup session and daily incremental backup sessions to back up all mailboxes daily. The standard backup method is appropriate for enterprise deployments where full backups are run during non-working days.
 
* The '''Auto-Grouped''' backup method is recommended for large ZCS environments where running a full backup of all accounts at one time would take too long.The auto-grouped backup method runs a full backup session for a different group of mailboxes at each scheduled backup. The system administrator configures the interval that backups should run and configures the number of groups that backups are made up of. ZCS then automatically backs up mailboxes in groups over the interval specified.
 
  
zimbraBackupMode can be set at the Global and Server level, if set at the server level it overrides the Global setting if different. To see what it's currently set at you would do:
+
'''-t /path/to/backup_dir''' : If you are restoring from another backup directory besides your current default path.
  
zmprov gcf zimbraBackupMode
 
zmprov gs `zmhostname` zimbraBackupMode
 
 
Your backup scheduled and crontab should be set appropriately for the zimbraBackupMode method your using. And changes to zimbraBackupMode should also have you review the backup schedule and crontab setup.
 
 
====Auto-Grouped Wants To Run A Full Backup Against All Users On The First Run====
 
 
One issue that might happen when switching from Standard to Auto-Grouped for your backup method is for the first Auto-Grouped backup job it will attempt to backup all users. This can cause your disk partition to become full if your unprepared for it. To avoid this first full backup of all users when switching to the Auto-Grouped method you can consult the following bug for a work around.
 
 
* Ability to set last_backup_at to NULL or to the day before for All users, group of users, user
 
** https://bugzilla.zimbra.com/show_bug.cgi?id=87834
 
 
===Backup Schedule===
 
 
The backup scheduled can be set by the zmschedulebackup command or modifying the zimbra users crontab file.
 
 
The default backup schedule for a server that is using the Standard backup method is below. The example shows what's in the crontab and also the output of zmschedulebackup query command for the current schedule, the -q option :
 
  
 +
Variables that are asking for TIME rather than LABELS should follow this syntax (from zmrestore --help):
 
<pre>
 
<pre>
[zimbra@mail-172 sessions]$ crontab -l | grep backup
+
Specify date/time in one of these formats:
0 1 * * 6 /opt/zimbra/bin/zmbackup -f -a all    --mail-report
 
0 1 * * 0-5 /opt/zimbra/bin/zmbackup -i  --mail-report
 
0 0 * * * /opt/zimbra/bin/zmbackup -del 1m --mail-report
 
  
[zimbra@mail-172 ~]$ zmschedulebackup -q
+
    2008/08/06 09:55:50
Current Schedule:
+
    2008/08/06 09:55:50 572
 
+
    2008/08/06 09:55:50.572
        f 0 1 * * 6 -a all --mail-report
+
    2008/08/06-09:55:50-572
        i 0 1 * * 0-5 --mail-report
+
    2008/08/06-09:55:50
        d 1m 0 0 * * * --mail-report
+
    20080806.095550.572
</pre>
+
    20080806.095550
 +
    20080806095550572
 +
    20080806095550
  
'''''zmschedulebackup -D''''' will set the following defaults backup scheduled based upon what zimbraBackupMode is set to on the server. The example below shows setting zimbraBackupMode to Auto-Grouped and using zmschedulebackup to set the default backup schedule in the zimbra crontab for Auto-Grouped method.
+
Specify year, month, date, hour, minute, second, and optionally millisecond.
 
+
Month/date/hour/minute/second are 0-padded to 2 digits, millisecond to 3 digits.
<pre>
+
Hour must be specified in 24-hour format, and time is in local time zone.
[zimbra@mail-172 sessions]$ zmschedulebackup -D
 
Default schedule set
 
 
 
Current Schedule:
 
 
 
        f 0 1 * * 0-6
 
        d 1m 0 0 * * *
 
[zimbra@mail-172 sessions]$ crontab -l | grep backup
 
0 1 * * 0-6 /opt/zimbra/bin/zmbackup -f
 
0 0 * * * /opt/zimbra/bin/zmbackup -del 1m
 
 
</pre>
 
</pre>
  
Notice that the Auto-Grouped method runs a "full" everyday and drops the line for incremental backups. It also drops the "-a all" option since it's an inappropriate option when using Auto-Grouped. There is currently a bug, see below, that also caused the --mail-report option to be dropped. You can include it against by manually modifying the crontab file.
+
==Trouble-shooting Backup/Restore Issues And Other General Questions==
  
* zmschedulebackup ignores zmbackup options in auto-grouped mode
+
===Backup And Restore Compatibility Between ZCS Versions===
** https://bugzilla.zimbra.com/show_bug.cgi?id=97154
 
  
===Backup And Restore CLI Commands You Should Be Familiar With===
+
* You can use backups from older versions of ZCS for account restores.
 +
* You can '''NOT''' use backups from old versions of ZCS for system restores though. Disaster Recovery restores have to be done with the same version of ZCS as the backups were done with.
  
* zmschedulebackup : This command is used to schedule full backups, incremental backups, and deletion of old backups.
+
References:
* zmbackup : This command executes full or incremental backup of the mail server. This is run on a live server, while the mailboxd process and the mailbox server are running. This command also has an option to manually delete old backups when they are no longer needed.
 
* zmbackupabort : This command stops a full backup that is in process.
 
** zmbackupabort -r : This command stops an ongoing restore.
 
* zmbackupquery : This command lists the information about ongoing and completed backups, including labels and dates.
 
* zmrestore : This command executes a full or incremental restore to the Zimbra mail server. The zmrestore command is performed on a server that is running.
 
* zmrestoreoffline : This command restores the Zimbra mail server when the mailboxd process is stopped.
 
* zmrestoreldap : This command restores the complete LDAP directory server, including accounts, domains, servers, COS and other data.
 
* zmplayredo : This command allows you to play/replay a redolog file/s. It requires the mailbox service to be stopped though.
 
* zmredodump : This command will dump the contents of a redolog file/s so you can see the transactions that were done. This is useful if your trying to confirm an action was or wasn't done, what time it was done, and so forth. This does not require the mailbox service to be stopped.
 
  
===Monitoring And Maintenance Of Backups===
+
* Upgrades And Compatibility Of Older Backups
 
+
** "Backups must be compatible across patch releases"
Monitoring backups and disk usage
+
*** http://bugzilla.zimbra.com/show_bug.cgi?id=16239
 
+
** "Incorrect upgrade documentation regarding backups"
* Confirm that your zimbra crontab file for your backup runs include the --mail-report option.
+
*** http://bugzilla.zimbra.com/show_bug.cgi?id=30218
 +
** "support for restore across major versions"
 +
*** http://bugzilla.zimbra.com/show_bug.cgi?id=15750
 +
** "Add conversion tool to upgrade backup versions to allow restore on later zcs versions"
 +
*** http://bugzilla.zimbra.com/show_bug.cgi?id=14002
 +
* From 5.0.7 - 5.0.10 You Might See minor version upgrades moving your backups into a subdirectory
 +
** "upgrade incorrectly invalidates backups."
 +
*** http://bugzilla.zimbra.com/show_bug.cgi?id=304
  
* Make sure your monitoring your partition space appropriately. You should have the stats service installed and enabled on your servers so it can monitor your partitions and trigger an alert if they exceed a percentage used.
+
===Trouble-shooting===
  
<pre>
+
Ref:
[zimbra@mail-172 ~]$ zmcontrol status | grep stats
+
* http://wiki.zimbra.com/wiki/Ajcody-Backup-Restore-Issues#Information_To_Provide_When_Submitting_A_Support_Case_For_Backup_Issues
        stats                  Running
 
  
[zimbra@mail-172 ~]$ zmlocalconfig | egrep -i 'zmstat_d|zmdisk'
+
====Basic Backup Information To Submit To Support====
zmdisklog_critical_threshold = 95
 
zmdisklog_warn_threshold = 85
 
zmstat_df_excludes =
 
zmstat_disk_interval = 600
 
</pre>
 
  
* Monitor the following directories as well, they often times can be the reason behind your disk partition becoming full.
+
=====Disk Space Usage Issues=====
** Default path: /opt/zimbra/redolog/archive/  ['''zmprov gs `zmhostname` zimbraRedoLogArchiveDir'''] ; uses the following variable for the redolog archive directory.
 
*** This could indicate your backups are failing and therefor your archived redologs aren't being purged with a successful backup.
 
** Default path: /opt/zimbra/backup/tmp/ ['''zmprov gs `zmhostname` zimbraBackupTarget'''] ; uses the following variable for the tmp directory.
 
*** Failed backups will stay in the tmp directory and not be moved into the sessions directory.
 
  
* Monitoring and reviewing the output of zmbackupquery and confirming that the "Number of accounts:" line falls within expectations for your system - most notably, for the full backups. Do NOT assume that full backup labels in your backup directory are an indication your system is backing up all your users.
+
======Trend Data======
** Case in point of a real support case, if the system no longer has enough space to do a full backup of all your users it will still backup new users and the label will be a full. The system administrator has assumed full backups were being done correctly because they simply listed the directory contents of the sessions directory and saw numerous full backup directories. What they didn't realize, those were just for new users and each full backup session only held one or two accounts. The server was failing on the full backup for all users because it was running out of space and would terminate prior to completing.
 
  
<pre>
+
If there is concerns about disks/partitions getting full, this command would be helpful for trending data on your server. Send support the resulting df.tar file . Note - adjust the tail command if you want more than 20 day's worth of trending data, the -n 20 option.
[zimbra@mail-172 ~]$ zmbackupquery --type full
 
Label:  full-20150228.060012.892
 
Type:    full
 
Status:  completed
 
Started: Sat, 2015/02/28 01:00:12.892 EST
 
Ended:  Sat, 2015/02/28 01:00:29.751 EST
 
Redo log sequence range: 7 .. 7
 
Number of accounts: 10 out of 10 completed
 
 
 
[zimbra@mail-172 ~]$ zmprov -l gaa | wc -l
 
10
 
</pre>
 
 
 
When your using the Standard backup method, your incremental backup runs will also run a full backup against any 'new' users that currently don't have a full backup. Example of "new" accounts being backed up and also seeing the incremental being ran.  
 
  
 
<pre>
 
<pre>
drwxr-x--- 6 zimbra zimbra 4096 Aug 20 01:04 incr-20130819.193041.672
+
[zimbra@zcs806 tmp]$ /tmp
drwxr-x--- 6 zimbra zimbra 4096 Aug 20 01:04 full-20130819.193420.421
 
drwxr-x--- 6 zimbra zimbra 4096 Aug 21 01:04 incr-20130820.193044.443
 
drwxr-x--- 6 zimbra zimbra 4096 Aug 21 01:04 full-20130820.193424.551
 
drwxr-x--- 6 zimbra zimbra 4096 Aug 22 01:04 incr-20130821.193039.818
 
drwxr-x--- 6 zimbra zimbra 4096 Aug 22 01:04 full-20130821.193427.056
 
drwxr-x--- 6 zimbra zimbra 4096 Aug 23 01:03 incr-20130822.193037.145
 
drwxr-x--- 6 zimbra zimbra 4096 Aug 23 01:04 full-20130822.193352.394
 
</pre>
 
  
==Server Issues==
+
[zimbra@zcs806 tmp]$ tar cvf /tmp/df.tar `find /opt/zimbra/zmstat -name df.cs\* | sort | tail -n 20`
 +
tar: Removing leading `/' from member names
 +
/opt/zimbra/zmstat/2014-03-10/df.csv.gz
 +
/opt/zimbra/zmstat/2014-03-11/df.csv.gz
 +
[cut - Ajcody]
 +
/opt/zimbra/zmstat/2014-03-27/df.csv.gz
 +
/opt/zimbra/zmstat/2014-03-28/df.csv.gz
 +
/opt/zimbra/zmstat/df.csv
  
===Questions To Ask & Address Prior To Doing A Server Restore===
+
[zimbra@zcs806 tmp]$ ls -lah /tmp/df.tar
 +
-rw-r----- 1 zimbra zimbra 80K Mar 29 06:44 /tmp/df.tar
  
* Should I shutdown ZCS services or block client access until issue and resolution are identified?
+
[zimbra@zcs806 tmp]$ tar tvf /tmp/df.tar
* What data needs to really be restored - can you restore just that or does it need a full restore?
+
-rw-r----- zimbra/zimbra  2566 2014-03-11 00:00 opt/zimbra/zmstat/2014-03-10/df.csv.gz
 +
-rw-r----- zimbra/zimbra  2553 2014-03-12 00:00 opt/zimbra/zmstat/2014-03-11/df.csv.gz
 +
[cut - Ajcody]
 +
-rw-r----- zimbra/zimbra  2513 2014-03-28 00:00 opt/zimbra/zmstat/2014-03-27/df.csv.gz
 +
-rw-r----- zimbra/zimbra  2531 2014-03-29 00:00 opt/zimbra/zmstat/2014-03-28/df.csv.gz
 +
-rw-r----- zimbra/zimbra  8013 2014-03-29 06:40 opt/zimbra/zmstat/df.csv
 +
</pre>
  
===Server Restores===
+
======Directory Sizes In /opt/zimbra======
  
====Server Restores - Disaster Recoveries====
+
Please see the following and provide the output to support. Note, even though this method is faster than doing a du it still can take awhile.
  
=====For A ZCS Server DR Restore=====
+
* [[Ajcody-Server-Misc-Topics#Faster_Way_To_Get_Directory_Size_On_Filesytem_-_find_vs_du]]
  
Please see [[Network_Edition_Disaster_Recovery]] on doing a full system restore.
+
======Adjusting The Disk Alert Threshold======
  
=====To Restore Just The LDAP Date=====
+
'''Note''' - zmlocalconfig smtp_notify  must return yes if you want to receive the notifications.
  
Let's say your ldap data was 'lost/destoyed' but everything else was intact, you should look at the zmrestoreldap command.
+
If you just need to adjust the disk alert threshold, then see the following:
  
This section should have more precaution and background information to handle this section.
+
See current values:
  
The basics:
+
  zmlocalconfig | grep zmdisklog
* To find the LDAP session labels type -lbs.
 
** zmrestoreldap -lbs
 
* Restore the complete LDAP directory server
 
** zmrestoreldap -lb full20061130135236
 
* Restore LDAP data for specific accounts
 
** zmrestoreldap -lb full20061130135236 -a tac@DOMAIN.com jane@DOMAIN.com
 
  
=====To Restore Just The Mysql DB=====
+
Example adjustment:
  
Option available from the following RFE work:
+
<pre>
 
+
su - zimbra
* "Allow backup of only primary message volume"
+
zmlocalconfig -e zmdisklog_critical_threshold=98
** https://bugzilla.zimbra.com/show_bug.cgi?id=35278
+
zmlocalconfig -e zmdisklog_warn_threshold=95
*** Options '''''to exclude types of data''''' as described in the 6.0.6 Admin Guide:
+
zmstatctl
**** '''Search index''' : If you do not restore the search index data, the mailbox will have to be reindexed after the restore.
+
</pre>
***** zmrestore <all or account> --exclude-search-index
 
**** '''Blobs''' : This is a useful option when all blobs for the mailbox being restored already exists.
 
***** zmrestore <all or account>|--exclude-blobs
 
**** '''HSM-blobs''' : This is useful when all HSM blobs for the mailbox being restored already exists.
 
***** zmrestore <all or account> --exclude-hsm-blobs
 
  
======'''Steps To Practice And Test A DR Situation - System And Mysql Data Only'''======
+
To exclude a partition from the checks [example of two being excluded]:
  
'''This test should be done against a non-production server. Either install a 'dummy' ZCS server or create a clone of your production server to perform this test against.'''
+
<pre>
 +
su - zimbra
 +
zmlocalconfig -e zmstat_df_excludes="/mount/point:/mount/point2"
 +
zmstatctl
 +
</pre>
  
Let's say your mysql data was 'lost/destoyed' but everything else was intact. This might be the solution for the situation:
+
Note, depending on your version of ZCS, you might be hitting a bug where you'll keep getting emails until a logrotate happens.
  
The steps below are to REPRODUCE A DR situation to test.
+
* Changing Zmstat-df values do not take affect until logrotate
# zmcontrol stop
+
** https://bugzilla.zimbra.com/show_bug.cgi?id=79148
# '''Caution''' - step to reproduce DR situation to test against
 
## mv ~/db/data ~/db/data.OLD
 
# Getting old mysql passwords
 
#* zmlocalconfig -s mysql_root_password
 
#* zmlocalconfig -s zimbra_mysql_password
 
# [as zimbra] /opt/zimbra/libexec/zmmyinit
 
#* Most likely your mysql passwords will change.
 
#* See the following article to set them back:
 
#** [[Resetting_LDAP_%26_MySQL_Passwords]]
 
#** [[Issues_with_mysql_and_logmysql_passwords#For_Mysql_Database]]
 
# ldap start
 
# zmconvertctl start
 
# mysql is already running per the zmmyinit - mysql.server status - to check.
 
# zmrestoreoffline -a all -br --systemData --excludeSearchIndex --excludeBlobs --excludeHsmBlobs
 
#* Note - you most likely will want to use the -br or -rf option for this situation.
 
#** -br,--backedupRedologsOnly : Replays the redo logs in backup only, which excludes archived and current redo logs of the system
 
#** -rf,--restoreFullBackupOnly : Restores to last full backup only, which excludes incremental backups.
 
#* -sys,--systemData : Restores global tables and local config.
 
#** This restores the 'zimbra' mysql data - this stuff [[Ajcody-Mysql-Topics#zimbra_Database_Default_Example_for_ZCS5]]
 
#** '''Important''' - the zimbra db holds information about the volumes. This needs to be restored/existing prior to user db restoration.
 
#* Note the use of -a all , you could also do this for one account first to confirm operation is successful for your circumstances.
 
# If you used -rf or -br with your zmestoreoffline, you might also need to use zmplayredo to finish it up to get the most complete restore.
 
#* Improve zmrestore & zmrestoreoffline performance
 
#*** http://bugzilla.zimbra.com/show_bug.cgi?id=33606
 
#* [[Ajcody-Backup-Restore-Issues#zmplayredo_-_Replaying_Content_From_Any_Redolog_File]] and other 'redolog' sections on that page.
 
  
====Server Cloning - Server Moves/Testing Purposes====
+
Some things to do to confirm and share with support or in bug. As zimbra
  
==User Issues==
+
<pre>
 +
su - zimbra
  
===Questions To Ask & Address Prior To Doing A User Restore===
+
ls -la /var/log/zimbra.log
  
* Can data be restored from the user's dumpster [if enabled] ?
+
df -h
* Is there a copy of the data in a third party client ? [POP email client that downloaded it, for example]
+
  /dev/mapper/vg_rhel664-lv_root
* Does the data maybe exist in another user's account ? [For example, the senders account or others in the To/CC]
+
                      5.5G  3.5G  1.7G  68% /
* Does the data reside in a redolog/s ?
+
tmpfs                939M    0  939M  0% /dev/shm
* Finally, restore from backups ?
+
/dev/sda1            485M  79M  381M  18% /boot
** Do I need to overwrite the existing account with the restore or should I restore to a new account name?
+
/dev/sdb1              30G  6.2G  23G  22% /opt
*** Using the option -ca [create account] and -pre restore_ [prefix to the new account name, restore_user@ ]
 
** What are your retention policies and how it might determine the backup set you need?
 
  
===User Restores===
+
date
  
* Admin Console
+
zmlocalconfig | grep zmdisklog
** Restore/Backup
+
zmdisklog_critical_threshold = 80
** Redirected restore : -ca -pre restored_
+
zmdisklog_warn_threshold = 85 
** View Mail > TGZ export/import
 
* Crossmailboxsearch
 
* Importing Restored Data Into Parent Account
 
  
====Restoring A User To A Specific Full Backup, Incremental Backup, Or Point In Time====
+
zmlocalconfig -e zmdisklog_critical_threshold=95
  
One of the more common support issues around restoring a user account is the complaint that the restore didn't roll back the account to the desired state. Almost always, this is because the proper options were not passed to the zmrestore command for the restore to stop at the desired time frame. If you don't give the proper options to zmrestore, it will restore the account all the way to the most recent redolog operations on the server. For example, it replays the delete operations that caused the user to request to restore in the first place.
+
zmlocalconfig -e zmdisklog_warn_threshold=90
  
You '''MUST''' use the -lb [full backup label name] option when your trying to restore anything that ISN'T meant to include the latest information for the mailbox. '''''The -lb argument should specify a full backup that took place prior to the time of the backup you wish to restore.'''''
+
zmlocalconfig | grep zmdisklog
 +
zmdisklog_critical_threshold = 95
 +
zmdisklog_warn_threshold = 90
  
=====Find Out What Backup Session Labels You Need First=====
+
zmstatctl restart
  
To find out what backups are associated with a particular account, you would do the following :
+
date
  
zmbackupquery -a user@domain
+
ps -eaf | grep zmstat-df
  
You'll want to note what is the first full that occurs before the point in time you want to restore. And then the incremental that follows right after your point in time.
+
ls -la /var/log/zimbra.log
  
Backup labels (-lb) for fulls for a particular user can be found by doing :
+
date ; grep "Disk warning" /var/log/zimbra* ; zmmailbox -z -m admin@`zmhostname` s -l 100 -t message "Subject: Disk and after:yesterday"
  
zmbackupquery -a user@domain --type full
+
##Note - Emails by default go out every 10 minutes - for example:
  
Backup labels (-restoreToIncrLabel) for incrementals can be found by doing :
+
[zimbra@zcs803 ~]$ date ; grep "Disk warning" /var/log/zimbra* ; zmmailbox -z -m admin@`zmhostname` s -l 100 -t message "Subject: Disk and after:yesterday"
 +
Thu May 22 09:40:08 PDT 2014
 +
/var/log/zimbra.log:May 22 08:30:00 zcs803 zimbramon[18826]: 18826:err: Disk warning: zcs803.DOMAIN.com: / on device /dev/mapper/vg_rhel664-lv_root at 82%
 +
/var/log/zimbra.log:May 22 08:40:00 zcs803 zimbramon[22970]: 22970:err: Disk warning: zcs803.DOMAIN.com: / on device /dev/mapper/vg_rhel664-lv_root at 82%
 +
/var/log/zimbra.log:May 22 08:50:00 zcs803 zimbramon[22970]: 22970:err: Disk warning: zcs803.DOMAIN.com: / on device /dev/mapper/vg_rhel664-lv_root at 82%
 +
/var/log/zimbra.log:May 22 09:00:00 zcs803 zimbramon[22970]: 22970:err: Disk warning: zcs803.DOMAIN.com: / on device /dev/mapper/vg_rhel664-lv_root at 82%
 +
  ## Note - I had readjusted the variable to not warn during this time segment ##
 +
/var/log/zimbra.log:May 22 09:20:00 zcs803 zimbramon[8322]: 8322:err: Disk warning: zcs803.DOMAIN.com: / on device /dev/mapper/vg_rhel664-lv_root at 82%
 +
/var/log/zimbra.log:May 22 09:30:00 zcs803 zimbramon[8322]: 8322:err: Disk warning: zcs803.DOMAIN.com: / on device /dev/mapper/vg_rhel664-lv_root at 82%
 +
/var/log/zimbra.log:May 22 09:40:00 zcs803 zimbramon[8322]: 8322:err: Disk warning: zcs803.DOMAIN.com: / on device /dev/mapper/vg_rhel664-lv_root at 82%
 +
num: 7, more: false
  
  zmbackupquery -a user@domain --type incremental
+
    Id Type  From                  Subject                                            Date
 
+
  ----  ----  --------------------  --------------------------------------------------  --------------
=====Command Syntax Example For Restores On The CLI=====
+
1.  328  mess  admin                Disk / at 82% on zcs803.DOMAIN.com:          05/22/14 09:40
 +
2.  327  mess  admin                Disk / at 82% on zcs803.DOMAIN.com:          05/22/14 09:30
 +
3.  326  mess  admin                Disk / at 82% on zcs803.DOMAIN.com:          05/22/14 09:20
 +
  ## Note - I had readjusted the variable to not warn during this time segment ##
 +
4.  325  mess  admin                Disk / at 82% on zcs803.DOMAIN.com:          05/22/14 09:00
 +
5.  324  mess  admin                Disk / at 82% on zcs803.DOMAIN.com:          05/22/14 08:50
 +
6.  323  mess  admin                Disk / at 82% on zcs803.DOMAIN.com:          05/22/14 08:40
 +
7.  320  mess  admin                Disk / at 82% on zcs803.DOMAIN.com:          05/22/14 08:31
 +
</pre>
  
Example to restore ONLY the data in the full backup session and stop :
+
Continue to monitor your zmmailbox search results for an hour.
  
zmrestore -a USER@DOMAIN.com -lb full-20080726.050017.306 -rf -ca -pre restore_
+
=====The Basic Information Support Needs=====
  
Example to restore only the data in the full backup session and all the incremental data after the full to a specific incremental label and stop :
+
as root:
  
zmrestore -a USER@DOMAIN.com -restoreToIncrLabel incr-20080731.060007.644 -lb full-20080726.050017.306 -br -ca -pre restore_
+
* cat /etc/fstab
 +
** Shows us what is mounted upon boot
 +
* cat /proc/mounts
 +
** Shows us what is currently mounted and its status - you can see if a mount is read-only here.
 +
* df -hT
 +
** Lists current mounts using human-readable size information and also notes the filesystem type.
  
Example to restore to a specific time and stop :
+
as zimbra:
  
zmrestore -a USER@DOMAIN.com -restoreToTime 20080801011800 -lb full-20080726.050017.306 -br -ca -pre restore_
+
* zmprov -l gs `zmhostname` | egrep 'Back|Redo'
 
+
** Will show us a number of variables related to backup and redologs. Also tell us if your using auto-group or the default method.
 
+
* du -sh /opt/zimbra/redolog
'''Important Options You Might Want Or Need To Include'''
+
** Will might notice your redolog logs aren't rolling over, causing a possible issue.
 +
* ls -latr /opt/zimbra/backup
 +
** This is the default backup target, please adjust this path here and below if you are using a different zimbraBackupTarget value.
 +
** zmprov gs `zmhostname` zimbraBackupTarget
 +
** We'll be able to confirm permissions are right.
 +
* ls -latr /opt/zimbra/backup/tmp
 +
** This will show us if you have failed backup jobs and confirm tmp is being cleaned appropriately after the backup is done.
 +
* ls -latr /opt/zimbra/backup/sessions
 +
** This will show us what backup sessions are available and confirm permissions are correct.
 +
** Adjust path if your zimbraBackupTarget value is not the default path.
 +
* Some directory sizes in the backup directory:
 +
** Default path first
 +
*** du -sh `find /opt/zimbra/backup -maxdepth 2 -type d`
 +
** If your using a different backup target, check that directory also. Replace /opt/zimbra/backup above with your backup path.
 +
* zmbackupquery
 +
** This should match what's in the sessions directory and it will also tell us if status of each backup and how many accts were done.
 +
* crontab -l | grep -i back
 +
** This will show use when backups are support to run and with what options they are running with.
 +
* zmlocalconfig | grep -i back
 +
** This is useful to see a number of backup options not exposed in the crontab, things related to the zip options.
 +
* zmvolume -l
 +
** This is useful to see how many volumes are being used, if HSM is being used, and if compression is being done at the volume level.
  
'''--ignoreRedoErrors''' : If you attempt a restore and you see an error about problems related to playing the redolog, you'll want to run the restore command again and include this option.
+
=====Additional Log Files Support Might Need=====
  
 +
And send the following logs:
  
'''--skipDeletes''' : Please see http://bugzilla.zimbra.com/show_bug.cgi?id=31824#c5 for details on this.
+
* /var/log/messages
 +
** Filesystem issues often times are noted here and also in syslog. This might explain an interruption in the backup process. Server restarts, filesystem going full, filesystem going read-only, etc.
 +
* /var/log/syslog
 +
* /opt/zimbra/log/mailbox.log
 +
** The backup activity is logged here.
 +
**  And any other mailbox.log file that would cover the event
  
 +
====Some Specific Example Restore/Backup Issues====
  
'''-t /path/to/backup_dir''' : If you are restoring from another backup directory besides your current default path.
+
=====NO_SUCH_ACCOUNT_BACKUP=====
  
 +
Example errors:
 +
<pre>
 +
Error code: backup.NO_SUCH_ACCOUNT_BACKUP
 +
Message: no such backup for account: Missing full backup earlier than restore-to time for account 3c397edc-c015-4d82-ae8a-1084692f8a93
 +
Details:soap:Sender
  
Variables that are asking for TIME rather than LABELS should follow this syntax (from zmrestore --help):
+
Error occurred: no such backup for account: 3c397edc-c015-4d82-ae8a-1084692f8a93
<pre>
 
Specify date/time in one of these formats:
 
  
    2008/08/06 09:55:50
+
Message: no such backup for account: Missing full backup earlier than restore-to time for account 3c397edc-c015-4d82-ae8a-1084692f8a93
    2008/08/06 09:55:50 572
 
    2008/08/06 09:55:50.572
 
    2008/08/06-09:55:50-572
 
    2008/08/06-09:55:50
 
    20080806.095550.572
 
    20080806.095550
 
    20080806095550572
 
    20080806095550
 
  
Specify year, month, date, hour, minute, second, and optionally millisecond.
+
3c397edc-c015-4d82-ae8a-1084692f8a93 is an example of the zimbraId of a user [ user1@mail-172.example.com ] .
Month/date/hour/minute/second are 0-padded to 2 digits, millisecond to 3 digits.
 
Hour must be specified in 24-hour format, and time is in local time zone.
 
 
</pre>
 
</pre>
  
==Trouble-shooting Backup/Restore Issues And Other General Questions==
+
Confirm the current email address is mapped to the appropriate zimbraId. You'll want to search what is in ldap and the mailstores database for the exiting email address and then also search the reference files in your backups. Often times, this happens when an account was deleted and then created again. Account meaning the email address. When this is does, the new account will have a new zimbraId.
  
===Backup And Restore Compatibility Between ZCS Versions===
+
<pre>
 +
$ zmprov -l ga user1@mail-172.example.com zimbraId
 +
# name user1@mail-172.example.com
 +
zimbraId: 3c397edc-c015-4d82-ae8a-1084692f8a93
  
* You can use backups from older versions of ZCS for account restores.  
+
$ mysql -e 'SELECT * FROM zimbra.mailbox WHERE comment LIKE "user1@mail-172.example.com"\G'
* You can '''NOT''' use backups from old versions of ZCS for system restores though. Disaster Recovery restores have to be done with the same version of ZCS as the backups were done with.
 
  
References:
+
$ mysql -e 'SELECT * FROM zimbra.mailbox WHERE account_id="3c397edc-c015-4d82-ae8a-1084692f8a93"\G'
  
* Upgrades And Compatibility Of Older Backups
+
$ grep -C1 3c397edc-c015-4d82-ae8a-1084692f8a93 /opt/zimbra/backup/accounts.xml
** "Backups must be compatible across patch releases"
 
*** http://bugzilla.zimbra.com/show_bug.cgi?id=16239
 
** "Incorrect upgrade documentation regarding backups"
 
*** http://bugzilla.zimbra.com/show_bug.cgi?id=30218
 
** "support for restore across major versions"
 
*** http://bugzilla.zimbra.com/show_bug.cgi?id=15750
 
** "Add conversion tool to upgrade backup versions to allow restore on later zcs versions"
 
*** http://bugzilla.zimbra.com/show_bug.cgi?id=14002
 
* From 5.0.7 - 5.0.10 You Might See minor version upgrades moving your backups into a subdirectory
 
** "upgrade incorrectly invalidates backups."
 
*** http://bugzilla.zimbra.com/show_bug.cgi?id=304
 
  
===Trouble-shooting===
+
  [using the default path; /opt/zimbra/backup/accounts.xml]
 +
 
 +
$ egrep "user1@mail-172.example.com|3c397edc-c015-4d82-ae8a-1084692f8a93" /opt/zimbra/backup/accounts.xml
  
Ref:
+
$ egrep "user1@mail-172.example.com|3c397edc-c015-4d82-ae8a-1084692f8a93" /opt/zimbra/backup/sessions/*/session.xml
* http://wiki.zimbra.com/wiki/Ajcody-Backup-Restore-Issues#Information_To_Provide_When_Submitting_A_Support_Case_For_Backup_Issues
+
</pre>
  
====Basic Backup Information To Submit To Support====
+
=====exception during auth=====
  
=====Disk Space Usage Issues=====
+
Example error:
 +
<pre>
 +
LDAP backup failed: system failure: exception during auth
 +
{RemoteManager: zimbramail.example.com->zimbra@zimbramail.example.com:22}
 +
com.zimbra.common.service.ServiceException: system failure: LDAP backup failed:
 +
system failure: exception during auth {RemoteManager: zimbramail.example.com->
 +
zimbra@zimbramail.example.com:22}
 +
</pre>
  
======Trend Data======
+
This indicates the ssh keys aren't configured correctly in the environment. You should be able to do the following to resolve the issue:
  
If there is concerns about disks/partitions getting full, this command would be helpful for trending data on your server. Send support the resulting df.tar file . Note - adjust the tail command if you want more than 20 day's worth of trending data, the -n 20 option.
+
su - zimbra
 +
zmsshkeygen
 +
zmupdateauthkeys
  
<pre>
+
'''Note''' - You should also confirm that you do indeed have the ssh port available. The default is port 22. If your unable to ssh into the server using port 22, then this might be the issue. If you configured ssh to listen on a different port on this server, you'll need to adjust the following variable - zmprov gcf zimbraRemoteManagementPort . You might also have the ssh port blocked - confirm your firewall, iptables, etc is not blocking the ssh port.
[zimbra@zcs806 tmp]$ /tmp
 
  
[zimbra@zcs806 tmp]$ tar cvf /tmp/df.tar `find /opt/zimbra/zmstat -name df.cs\* | sort | tail -n 20`
+
=====LICENSE_ERROR_Message: AccountsLimits exceeded=====
tar: Removing leading `/' from member names
 
/opt/zimbra/zmstat/2014-03-10/df.csv.gz
 
/opt/zimbra/zmstat/2014-03-11/df.csv.gz
 
[cut - Ajcody]
 
/opt/zimbra/zmstat/2014-03-27/df.csv.gz
 
/opt/zimbra/zmstat/2014-03-28/df.csv.gz
 
/opt/zimbra/zmstat/df.csv
 
  
[zimbra@zcs806 tmp]$ ls -lah /tmp/df.tar
+
Example error:
-rw-r----- 1 zimbra zimbra 80K Mar 29 06:44 /tmp/df.tar
+
LICENSE_ERROR_Message: AccountsLimits exceeded
  
[zimbra@zcs806 tmp]$ tar tvf /tmp/df.tar
+
You should check your license and confirm it's valid and active:
-rw-r----- zimbra/zimbra  2566 2014-03-11 00:00 opt/zimbra/zmstat/2014-03-10/df.csv.gz
 
-rw-r----- zimbra/zimbra  2553 2014-03-12 00:00 opt/zimbra/zmstat/2014-03-11/df.csv.gz
 
[cut - Ajcody]
 
-rw-r----- zimbra/zimbra  2513 2014-03-28 00:00 opt/zimbra/zmstat/2014-03-27/df.csv.gz
 
-rw-r----- zimbra/zimbra  2531 2014-03-29 00:00 opt/zimbra/zmstat/2014-03-28/df.csv.gz
 
-rw-r----- zimbra/zimbra  8013 2014-03-29 06:40 opt/zimbra/zmstat/df.csv
 
</pre>
 
  
======Directory Sizes In /opt/zimbra======
+
su - zimbra
 +
zmlicense -p
  
Please see the following and provide the output to support. Note, even though this method is faster than doing a du it still can take awhile.
+
And confirm how many licenses are used: First, flush the cache on all servers for the license information. Then do the query via soap.
  
  * [[Ajcody-Server-Misc-Topics#Faster_Way_To_Get_Directory_Size_On_Filesytem_-_find_vs_du]]
+
  zmprov fc -a license
 +
zmsoap -z GetLicenseRequest
  
======Adjusting The Disk Alert Threshold======
+
Four lines that are generally of interest are shown below. The first two state how many one is licensed for, the bottom two show how many are currently used :
 +
<pre>
 +
<attr name="AccountsLimit">1000</attr>
 +
<attr name="ArchivingAccountsLimit">1000</attr>
  
'''Note''' - zmlocalconfig smtp_notify must return yes if you want to receive the notifications.
+
  <attr name="TotalAccounts">3</attr>
 +
<attr name="ArchivingAccounts">3</attr>
 +
</pre>
  
If you just need to adjust the disk alert threshold, then see the following:
+
==Hands On How-To And Reviewing Of Log Events==
  
See current values:
+
===Full Backup And Log Events Generated===
  
  zmlocalconfig | grep zmdisklog
+
Example of manually starting a full backup using the Standard zimbraBackupMode and doing a query to confirm it's completion and status.
 
 
Example adjustment:
 
  
 
<pre>
 
<pre>
su - zimbra
+
[zimbra@mail-172 archive]$ zmprov gs `zmhostname` zimbraBackupMode
zmlocalconfig -e zmdisklog_critical_threshold=98
+
# name mail-172.example.com
zmlocalconfig -e zmdisklog_warn_threshold=95
+
zimbraBackupMode: Standard
zmstatctl
 
</pre>
 
  
To exclude a partition from the checks [example of two being excluded]:
+
[zimbra@mail-172 archive]$ pwd ; ls *.log
 +
/opt/zimbra/redolog/archive
 +
redo-20150303.060015.816-seq9.log
  
<pre>
+
[zimbra@mail-172 archive]$ zmbackup -f -a all
su - zimbra
+
full-20150304.012000.193
zmlocalconfig -e zmstat_df_excludes="/mount/point:/mount/point2"
 
zmstatctl
 
</pre>
 
  
Note, depending on your version of ZCS, you might be hitting a bug where you'll keep getting emails until a logrotate happens.
+
[zimbra@mail-172 archive]$ zmbackupquery -lb full-20150304.012000.193 -v
 +
Label:  full-20150304.012000.193
 +
Type:    full
 +
Status:  completed
 +
Started: Tue, 2015/03/03 20:20:00.193 EST
 +
Ended:  Tue, 2015/03/03 20:20:28.630 EST
 +
Redo log sequence range: 10 .. 10
 +
Number of accounts: 10 out of 10 completed
 +
Accounts:
 +
  admin@mail-172.example.com: completed
 +
  galsync.qva4ekog0@mail-172.example.com: completed
 +
  ham.jgfdb3oqjf@mail-172.example.com: completed
 +
  spam.umhx3owv3s@mail-172.example.com: completed
 +
  user1@mail-172.example.com: completed
 +
  user2@mail-172.example.com: completed
 +
  user3@mail-172.example.com: completed
 +
  user4@mail-172.example.com: completed
 +
  user5@mail-172.example.com: completed
 +
  virus-quarantine.gusiso1cd@mail-172.example.com: completed
  
* Changing Zmstat-df values do not take affect until logrotate
+
Total space: 14020MB
** https://bugzilla.zimbra.com/show_bug.cgi?id=79148
+
Free space: 6017MB
 +
</pre>
  
Some things to do to confirm and share with support or in bug. As zimbra
+
Example of what log events are generated for a full backup in /opt/zimbra/log/mailbox.log . First, you'll see the authentication/acl request and then statements about the backup request.
  
 
<pre>
 
<pre>
su - zimbra
+
2015-03-03 20:19:58,499 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/AuthRequest] [] AuthProvider - Adding auth provider: zimbra com.zimbra.cs.service.ZimbraAuthProvider
 +
2015-03-03 20:19:59,458 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/AuthRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] soap - AuthRequest elapsed=834
 +
2015-03-03 20:19:59,751 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] account - Initialized access manager: com.zimbra.cs.account.accesscontrol.ACLAccessManager
 +
2015-03-03 20:19:59,770 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Backup request started
 +
2015-03-03 20:20:00,193 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Found 10 accounts on server mail-172.example.com
 +
2015-03-03 20:20:00,464 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Backup request finished
 +
2015-03-03 20:20:00,464 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] soap - BackupRequest elapsed=760
 +
</pre>
  
ls -la /var/log/zimbra.log
+
Your log events will now reference Backup in them. AsyncFileCopier will start and it will give the backup session label for this backup job.
 +
<pre>
 +
2015-03-03 20:20:01,092 INFO  [FullBackupThread] [] io - AsyncFileCopier is starting
 +
2015-03-03 20:20:01,187 INFO  [FullBackupThread] [] backup - Full backup started for backup set; label: full-20150304.012000.193
 +
</pre>
  
df -h
+
It proceeds to backing up your accounts. I'll list the backup log events for just two accounts on this system - user1@mail-172.example.com and admin@mail-172.example.com . I'll provide the zimbraId, email address, and mailboxID information for user1@mail-172.example.com below so you can confirm it's reported in the logs correctly as well.
/dev/mapper/vg_rhel664-lv_root
 
                      5.5G  3.5G  1.7G  68% /
 
tmpfs                939M    0  939M  0% /dev/shm
 
/dev/sda1            485M  79M  381M  18% /boot
 
/dev/sdb1              30G  6.2G  23G  22% /opt
 
  
date
+
<pre>
 +
[zimbra@mail-172 redolog]$ zmprov ga user1@mail-172.example.com zimbraId
 +
# name user1@mail-172.example.com
 +
zimbraId: 3c397edc-c015-4d82-ae8a-1084692f8a93
  
zmlocalconfig | grep zmdisklog
+
[zimbra@mail-172 redolog]$ zmprov gmi user1@mail-172.example.com
zmdisklog_critical_threshold = 80
+
mailboxId: 6
zmdisklog_warn_threshold = 85 
+
quotaUsed: 1209
 +
</pre>
  
zmlocalconfig -e zmdisklog_critical_threshold=95
+
Now, continuing with the log events. Notice the reference to the redo log file sequence, putting the account into and out of maintenance, number of blobs and index files backed up, and the statement it's finished backing up the account. Also within the section we can see the user's zimbraId [3c397edc-c015-4d82-ae8a-1084692f8a93] , email address [user1@mail-172.example.com] , and mailboxId [Mailbox 6].
  
zmlocalconfig -e zmdisklog_warn_threshold=90
+
<pre>
 
+
[cut]
zmlocalconfig | grep zmdisklog
+
2015-03-03 20:20:06,560 INFO  [FullBackupThread] [name=user1@mail-172.example.com;] index - OpenLuceneIndex impl=NIOFSDirectory,dir=/opt/zimbra/index/0/6/index/0
  zmdisklog_critical_threshold = 95
+
2015-03-03 20:20:06,560 INFO  [FullBackupThread] [name=user1@mail-172.example.com;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 LOADED
  zmdisklog_warn_threshold = 90
+
2015-03-03 20:20:06,560 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] backup - redo log file sequence is 10 at full backup for user1@mail-172.example.com
 
+
2015-03-03 20:20:06,565 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] backup - Full backup started for account user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) mailbox 6
zmstatctl restart
+
2015-03-03 20:20:06,565 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] mailbox - Putting mailbox 6 under maintenance.
 +
2015-03-03 20:20:06,818 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] backup - Number of blobs to backup for mailbox 6: 1
 +
2015-03-03 20:20:06,818 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] mailbox - Ending maintenance on mailbox 6.
 +
2015-03-03 20:20:06,818 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 AVAILABLE
 +
2015-03-03 20:20:06,966 INFO  [BackupSetWorkerThread-BLOB] [name=user1@mail-172.example.com;mid=6;] backup - Stored 1 blob files from volume message1
 +
2015-03-03 20:20:06,966 INFO  [BackupSetWorkerThread-BLOB] [name=user1@mail-172.example.com;mid=6;] backup - Stored 1 blob files
 +
2015-03-03 20:20:07,014 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] backup - Account user1@mail-172.example.com in backup set full-20150304.012000.193: All pending file IO completed (1 out of 1)
 +
2015-03-03 20:20:07,016 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] mailbox - Putting mailbox 6 under maintenance.
 +
2015-03-03 20:20:07,021 INFO [BackupSetWorkerThread-INDEX] [name=user1@mail-172.example.com;mid=6;] backup - Stored 2 index files
 +
2015-03-03 20:20:07,496 INFO [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] backup - Account user1@mail-172.example.com in backup set full-20150304.012000.193: All pending file IO completed (3 out of 3)
 +
2015-03-03 20:20:07,497 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] mailbox - Ending maintenance on mailbox 6.
 +
2015-03-03 20:20:07,497 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 AVAILABLE
 +
2015-03-03 20:20:07,497 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] backup - Account user1@mail-172.example.com in backup set full-20150304.012000.193: All pending file IO completed (3 out of 3)
 +
2015-03-03 20:20:07,497 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] backup - Full backup finished for account user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) mailbox 6
 +
</pre>
  
date
+
Events for the admin user's backup:
  
ps -eaf | grep zmstat-df
+
<pre>
 
+
2015-03-03 20:20:09,894 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] backup - redo log file sequence is 10 at full backup for admin@mail-172.example.com
ls -la /var/log/zimbra.log
+
2015-03-03 20:20:09,914 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] backup - Full backup started for account admin@mail-172.example.com (7ac8de92-13fe-4d19-b9da-6872169fb5c9) mailbox 1
 
+
2015-03-03 20:20:09,915 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] mailbox - Putting mailbox 1 under maintenance.
date ; grep "Disk warning" /var/log/zimbra* ; zmmailbox -z -m admin@`zmhostname` s -l 100 -t message "Subject: Disk and after:yesterday"
+
2015-03-03 20:20:10,176 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] backup - Number of blobs to backup for mailbox 1: 73
 
+
2015-03-03 20:20:10,177 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] mailbox - Ending maintenance on mailbox 1.
##Note - Emails by default go out every 10 minutes - for example:
+
2015-03-03 20:20:10,177 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] mbxmgr - Mailbox 1 account 7ac8de92-13fe-4d19-b9da-6872169fb5c9 AVAILABLE
 +
2015-03-03 20:20:10,343 INFO  [BackupSetWorkerThread-BLOB] [name=admin@mail-172.example.com;mid=1;] backup - Stored 73 blob files from volume message1
 +
2015-03-03 20:20:10,353 INFO  [BackupSetWorkerThread-BLOB] [name=admin@mail-172.example.com;mid=1;] backup - Stored 73 blob files
 +
2015-03-03 20:20:11,047 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] backup - Account admin@mail-172.example.com in backup set full-20150304.012000.193: All pending file IO completed (73 out of 73)
 +
2015-03-03 20:20:11,051 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] mailbox - Putting mailbox 1 under maintenance.
 +
2015-03-03 20:20:11,108 INFO  [BackupSetWorkerThread-INDEX] [name=admin@mail-172.example.com;mid=1;] backup - Stored 26 index files
 +
2015-03-03 20:20:12,450 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] backup - Account admin@mail-172.example.com in backup set full-20150304.012000.193: All pending file IO completed (99 out of 99)
 +
2015-03-03 20:20:12,463 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] mailbox - Ending maintenance on mailbox 1.
 +
2015-03-03 20:20:12,463 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] mbxmgr - Mailbox 1 account 7ac8de92-13fe-4d19-b9da-6872169fb5c9 AVAILABLE
 +
2015-03-03 20:20:12,463 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] backup - Account admin@mail-172.example.com in backup set full-20150304.012000.193: All pending file IO completed (99 out of 99)
 +
2015-03-03 20:20:12,463 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] backup - Full backup finished for account admin@mail-172.example.com (7ac8de92-13fe-4d19-b9da-6872169fb5c9) mailbox 1
 +
</pre>
  
[zimbra@zcs803 ~]$ date ; grep "Disk warning" /var/log/zimbra* ; zmmailbox -z -m admin@`zmhostname` s -l 100 -t message "Subject: Disk and after:yesterday"
+
And then a final line confirming completion and the number of accounts successfully backed up.
Thu May 22 09:40:08 PDT 2014
 
/var/log/zimbra.log:May 22 08:30:00 zcs803 zimbramon[18826]: 18826:err: Disk warning: zcs803.DOMAIN.com: / on device /dev/mapper/vg_rhel664-lv_root at 82%
 
/var/log/zimbra.log:May 22 08:40:00 zcs803 zimbramon[22970]: 22970:err: Disk warning: zcs803.DOMAIN.com: / on device /dev/mapper/vg_rhel664-lv_root at 82%
 
/var/log/zimbra.log:May 22 08:50:00 zcs803 zimbramon[22970]: 22970:err: Disk warning: zcs803.DOMAIN.com: / on device /dev/mapper/vg_rhel664-lv_root at 82%
 
/var/log/zimbra.log:May 22 09:00:00 zcs803 zimbramon[22970]: 22970:err: Disk warning: zcs803.DOMAIN.com: / on device /dev/mapper/vg_rhel664-lv_root at 82%
 
  ## Note - I had readjusted the variable to not warn during this time segment ##
 
/var/log/zimbra.log:May 22 09:20:00 zcs803 zimbramon[8322]: 8322:err: Disk warning: zcs803.DOMAIN.com: / on device /dev/mapper/vg_rhel664-lv_root at 82%
 
/var/log/zimbra.log:May 22 09:30:00 zcs803 zimbramon[8322]: 8322:err: Disk warning: zcs803.DOMAIN.com: / on device /dev/mapper/vg_rhel664-lv_root at 82%
 
/var/log/zimbra.log:May 22 09:40:00 zcs803 zimbramon[8322]: 8322:err: Disk warning: zcs803.DOMAIN.com: / on device /dev/mapper/vg_rhel664-lv_root at 82%
 
num: 7, more: false
 
  
    Id  Type  From                  Subject                                            Date
+
<pre>
  ----  ----  --------------------  --------------------------------------------------  --------------
+
2015-03-03 20:20:12,463 INFO [FullBackupThread] [] backup - Finished backing up 10 of 10 accounts
1.  328  mess  admin                Disk / at 82% on zcs803.DOMAIN.com:           05/22/14 09:40
 
2.  327  mess  admin                Disk / at 82% on zcs803.DOMAIN.com:          05/22/14 09:30
 
3.  326 mess  admin                Disk / at 82% on zcs803.DOMAIN.com:          05/22/14 09:20
 
  ## Note - I had readjusted the variable to not warn during this time segment ##
 
4.  325  mess  admin                Disk / at 82% on zcs803.DOMAIN.com:          05/22/14 09:00
 
5.  324  mess  admin                Disk / at 82% on zcs803.DOMAIN.com:          05/22/14 08:50
 
6.  323  mess  admin                Disk / at 82% on zcs803.DOMAIN.com:          05/22/14 08:40
 
7.  320  mess  admin                Disk / at 82% on zcs803.DOMAIN.com:          05/22/14 08:31
 
 
</pre>
 
</pre>
  
Continue to monitor your zmmailbox search results for an hour.
+
One thing to point out is the log events were mentioning the redo log sequence as being number 10 but in the redolog/archive directory there is only a sequence 9 redo log. This is because the "seq 10" is actually the /opt/zimbra/redolog/redo.log file. When the redo.log file rolls over and is moved to the archive directory it will have seq10 in it's filename.
 +
 
 +
<pre>
 +
[zimbra@mail-172 archive]$ pwd ; ls -la *.log
 +
/opt/zimbra/redolog/archive
 +
-rw-r----- 1 zimbra zimbra 146723 Mar  3 20:23 redo-20150303.060015.816-seq9.log
 +
</pre>
  
=====The Basic Information Support Needs=====
+
The contents of the backup session directory. I removed the sub-directories under accounts that weren't either the admin or user1 account. Notice the zimbraId is used for the sub-directory naming scheme.
  
as root:
+
<pre>
 +
[zimbra@mail-172 full-20150304.012000.193]$ ls -R
 +
.:
 +
accounts  ldap  session.xml  shared_blobs  sys
  
* cat /etc/fstab
+
./accounts:
** Shows us what is mounted upon boot
+
3c3  423  434  75d  7ac  89f  a46  af0  c53  eab
* cat /proc/mounts
+
 
** Shows us what is currently mounted and its status - you can see if a mount is read-only here.
+
./accounts/3c3:
* df -hT
+
97e
** Lists current mounts using human-readable size information and also notes the filesystem type.
+
 
 +
./accounts/3c3/97e:
 +
3c397edc-c015-4d82-ae8a-1084692f8a93
 +
 
 +
./accounts/3c3/97e/3c397edc-c015-4d82-ae8a-1084692f8a93:
 +
blobs  db  index  ldap.xml  meta.xml
  
as zimbra:
+
./accounts/3c3/97e/3c397edc-c015-4d82-ae8a-1084692f8a93/blobs:
 +
blobs-1.zip
  
* zmprov -l gs `zmhostname` | egrep 'Back|Redo'
+
./accounts/3c3/97e/3c397edc-c015-4d82-ae8a-1084692f8a93/db:
** Will show us a number of variables related to backup and redologs. Also tell us if your using auto-group or the default method.
+
db_schema.xml  mail_item.dat  mailbox.dat  mailbox_metadata.dat  open_conversation.dat  tag.dat  tagged_item.dat
* du -sh /opt/zimbra/redolog
 
** Will might notice your redolog logs aren't rolling over, causing a possible issue.
 
* ls -latr /opt/zimbra/backup
 
** This is the default backup target, please adjust this path here and below if you are using a different zimbraBackupTarget value.
 
** zmprov gs `zmhostname` zimbraBackupTarget
 
** We'll be able to confirm permissions are right.
 
* ls -latr /opt/zimbra/backup/tmp
 
** This will show us if you have failed backup jobs and confirm tmp is being cleaned appropriately after the backup is done.
 
* ls -latr /opt/zimbra/backup/sessions
 
** This will show us what backup sessions are available and confirm permissions are correct.
 
** Adjust path if your zimbraBackupTarget value is not the default path.
 
* Some directory sizes in the backup directory:
 
** Default path first
 
*** du -sh `find /opt/zimbra/backup -maxdepth 2 -type d`
 
** If your using a different backup target, check that directory also. Replace /opt/zimbra/backup above with your backup path.
 
* zmbackupquery
 
** This should match what's in the sessions directory and it will also tell us if status of each backup and how many accts were done.
 
* crontab -l | grep -i back
 
** This will show use when backups are support to run and with what options they are running with.
 
* zmlocalconfig | grep -i back
 
** This is useful to see a number of backup options not exposed in the crontab, things related to the zip options.
 
* zmvolume -l
 
** This is useful to see how many volumes are being used, if HSM is being used, and if compression is being done at the volume level.
 
  
=====Additional Log Files Support Might Need=====
+
./accounts/3c3/97e/3c397edc-c015-4d82-ae8a-1084692f8a93/index:
 +
0
  
And send the following logs:
+
./accounts/3c3/97e/3c397edc-c015-4d82-ae8a-1084692f8a93/index/0:
 +
segments.gen  segments_1
  
* /var/log/messages
+
[cut]
** Filesystem issues often times are noted here and also in syslog. This might explain an interruption in the backup process. Server restarts, filesystem going full, filesystem going read-only, etc.
 
* /var/log/syslog
 
* /opt/zimbra/log/mailbox.log
 
** The backup activity is logged here.
 
**  And any other mailbox.log file that would cover the event
 
  
====Additional Checks For Performance Specific Issues====
+
./accounts/7ac:
 +
8de
  
=====If Your Using a SAN or NFS For Your Backup Target - Please Check Your IOWait=====
+
./accounts/7ac/8de:
 +
7ac8de92-13fe-4d19-b9da-6872169fb5c9
  
Ideally, you would compare iowait and performance data from the target backup host as well as the stats available on the ZCS servers. To get graphs and stats on this from ZCS, please see [[Ajcody-Testing-Debugging#zmstat_and_zmstat-chart]] . You should submit this data and iowait conclusions if you still need to submit a support case about backup performance issues.
+
./accounts/7ac/8de/7ac8de92-13fe-4d19-b9da-6872169fb5c9:
 +
blobs  db  index  ldap.xml  meta.xml
  
=====Is HSM Running During Your Backup Window=====
+
./accounts/7ac/8de/7ac8de92-13fe-4d19-b9da-6872169fb5c9/blobs:
* Are you running HSM? HSM should not be ran during your backup window.
+
blobs-1.zip  blobs-2.zip  blobs-3.zip  blobs-4.zip
** "RFE: HSM and backup should not run at the same time if initated."
 
*** https://bugzilla.zimbra.com/show_bug.cgi?id=33452
 
  
=====Are You Using --zipStore=====
+
./accounts/7ac/8de/7ac8de92-13fe-4d19-b9da-6872169fb5c9/db:
 +
db_schema.xml  mail_item.dat  mailbox.dat  open_conversation.dat  tag.dat  tagged_item.dat
  
--zipStore zips the blobs vs. keeping the blobs as individual files. --zipStore does not use compression either. For most circumstances, this will give the best performance, especially with NFS. This should be the default behavior of the backups, the following RFE is when it became the default [ZCS6+] :
+
./accounts/7ac/8de/7ac8de92-13fe-4d19-b9da-6872169fb5c9/index:
 +
0
  
* "backup: default to the zip option"
+
./accounts/7ac/8de/7ac8de92-13fe-4d19-b9da-6872169fb5c9/index/0:
** https://bugzilla.zimbra.com/show_bug.cgi?id=31836#c6
+
_0.fdt  _0.fnm  _0.nrm  _0.tii  _1.fdt  _1.fnm  _1.nrm  _1.tii  _2.fdt  _2.fnm  _2.nrm  _2.tii  segments.gen
*** Link to comment that explains options and default behavior.
+
_0.fdx  _0.frq  _0.prx  _0.tis  _1.fdx  _1.frq  _1.prx  _1.tis  _2.fdx  _2.frq  _2.prx  _2.tis  segments_3
  
To see if zip's are being used for backups for example, in the backup/session directory you'll know if it is by seeing .zip files:
+
[cut]
  
mail:~/backup/sessions/full-20080820.160003.770/accounts/115/988/11598896-a89b-4b9d-bedb-1ed1afcb6c87/blobs
+
./ldap:
zimbra$ ls blobs-1.zip    blobs-2.zip    blobs-3.zip    blobs-4.zip
+
ldap-config.bak.gz  ldap.bak.gz
  
To see if the zip file is using compression [-Z option for unzip will indicate whether or not the archive is actually compressed] :
+
./shared_blobs:
  
  unzip -Z blobs-4.zip
+
./sys:
  293 files, 5982984 bytes uncompressed, 5982984 bytes compressed: 0.0%
+
config.dat current_volumes.dat  db_schema.xml  localconfig.xml  ssh ssl volume.dat
  
Also, if your zmvolume has compression enabled the blobs will remain compressed within the zip also upon backup. The point being, they are uncompressed to be then put into a zip file when the backup is using --zipStore.
+
./sys/ssh:
 +
authorized_keys  zimbra_identity  zimbra_identity.pub
  
====Some Specific Example Restore/Backup Issues====
+
./sys/ssl:
 +
zimbra
  
=====NO_SUCH_ACCOUNT_BACKUP=====
+
./sys/ssl/zimbra:
 +
ca  commercial  jetty.pkcs12  server
  
Example errors:
+
./sys/ssl/zimbra/ca:
<pre>
+
ca.key  ca.pem  ca.srl  ca.srl.old  index.txt  index.txt.attr  index.txt.old  newcerts  zmssl.cnf
Error code: backup.NO_SUCH_ACCOUNT_BACKUP
 
Message: no such backup for account: Missing full backup earlier than restore-to time for account 3c397edc-c015-4d82-ae8a-1084692f8a93
 
Details:soap:Sender
 
  
Error occurred: no such backup for account: 3c397edc-c015-4d82-ae8a-1084692f8a93
+
./sys/ssl/zimbra/ca/newcerts:
 +
1424523586.pem  1424523591.pem  1424523597.pem  1424523603.pem
  
Message: no such backup for account: Missing full backup earlier than restore-to time for account 3c397edc-c015-4d82-ae8a-1084692f8a93
+
./sys/ssl/zimbra/commercial:
  
3c397edc-c015-4d82-ae8a-1084692f8a93 is an example of the zimbraId of a user [ user1@mail-172.example.com ] .
+
./sys/ssl/zimbra/server:
 +
server.crt  server.csr  server.key
 
</pre>
 
</pre>
  
Confirm the current email address is mapped to the appropriate zimbraId. You'll want to search what is in ldap and the mailstores database for the exiting email address and then also search the reference files in your backups. Often times, this happens when an account was deleted and then created again. Account meaning the email address. When this is does, the new account will have a new zimbraId.
+
===Incremental Backup And Log Events Generated===
 +
 
 +
Example of manually starting an incremental backup using the Standard zimbraBackupMode and doing a query to confirm it's completion and status.
  
 
<pre>
 
<pre>
$ zmprov -l ga user1@mail-172.example.com zimbraId
+
[zimbra@mail-172 archive]$ zmprov gs `zmhostname` zimbraBackupMode
# name user1@mail-172.example.com
+
# name mail-172.example.com
zimbraId: 3c397edc-c015-4d82-ae8a-1084692f8a93
+
zimbraBackupMode: Standard
  
$ mysql -e 'SELECT * FROM zimbra.mailbox WHERE comment LIKE "user1@mail-172.example.com"\G'
+
[zimbra@mail-172 archive]$ ls
 +
redo-20150303.060015.816-seq9.log  redo-20150304.070025.476-seq10.log
  
$ mysql -e 'SELECT * FROM zimbra.mailbox WHERE account_id="3c397edc-c015-4d82-ae8a-1084692f8a93"\G'
+
[zimbra@mail-172 archive]$ zmbackup -i
 +
incr-20150304.073543.151
  
$ grep -C1 3c397edc-c015-4d82-ae8a-1084692f8a93 /opt/zimbra/backup/accounts.xml
+
[zimbra@mail-172 archive]$ zmbackupquery -lb incr-20150304.073543.151 -v
 +
Label:  incr-20150304.073543.151
 +
Type:    incremental
 +
Status:  completed
 +
Started: Wed, 2015/03/04 02:35:43.151 EST
 +
Ended:  Wed, 2015/03/04 02:35:51.981 EST
 +
Redo log sequence range: 10 .. 11
 +
Number of accounts: 10 out of 10 completed
 +
Accounts:
 +
  admin@mail-172.example.com: completed
 +
  galsync.qva4ekog0@mail-172.example.com: completed
 +
  ham.jgfdb3oqjf@mail-172.example.com: completed
 +
  spam.umhx3owv3s@mail-172.example.com: completed
 +
  user1@mail-172.example.com: completed
 +
  user2@mail-172.example.com: completed
 +
  user3@mail-172.example.com: completed
 +
  user4@mail-172.example.com: completed
 +
  user5@mail-172.example.com: completed
 +
  virus-quarantine.gusiso1cd@mail-172.example.com: completed
  
  [using the default path; /opt/zimbra/backup/accounts.xml]
+
Total space: 14020MB
 +
Free space: 6032MB
 +
</pre>
  
$ egrep "user1@mail-172.example.com|3c397edc-c015-4d82-ae8a-1084692f8a93" /opt/zimbra/backup/accounts.xml
+
Notice how the log events are soap requests and differ from the full backup above and lack the INFO [*Backup*] formatting. Important to note this if your attempting to grep for backup/restore activity. Just like with the full, it starts with an authentication/acl request and states it's starting, how many accounts found, AsyncFileCopier starting, and the label name for this backup session.
 +
 
 +
From /opt/zimbra/log/mailbox.log
  
$ egrep "user1@mail-172.example.com|3c397edc-c015-4d82-ae8a-1084692f8a93" /opt/zimbra/backup/sessions/*/session.xml
+
<pre>
 +
2015-03-04 02:35:42,356 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/AuthRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] soap - AuthRequest elapsed=94
 +
2015-03-04 02:35:42,481 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Backup request started
 +
2015-03-04 02:35:42,917 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Found 10 accounts on server mail-172.example.com
 +
2015-03-04 02:35:43,254 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] io - AsyncFileCopier is starting
 +
2015-03-04 02:35:43,255 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup started for backup set; label: incr-20150304.073543.151
 
</pre>
 
</pre>
  
=====Restore encountered redo log sequence error: Found gap in redo log sequence=====
+
The log events are again trimmed below just for the user1 and admin account for the user backup section of the log file. Notice the absence of any statements of the accounts being put into maintenance mode.
  
Example error:
 
 
<pre>
 
<pre>
Error occurred: system failure: Restore encountered redo log sequence error:  
+
2015-03-04 02:35:44,118 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] index - OpenLuceneIndex impl=NIOFSDirectory,dir=/opt/zimbra/index/0/6/index/0
  Found gap in redo log sequence; missing 3899 through 3895; To avoid future restore problems,  
+
2015-03-04 02:35:44,119 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 LOADED
  discard all existing backups and take a full backup of all accounts; If this error occurred
+
2015-03-04 02:35:44,120 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup is started for account user1@mail-172.example.com
  during restore, try the --ignoreRedoErrors option
+
2015-03-04 02:35:44,120 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Saving account information from LDAP
 +
2015-03-04 02:35:44,127 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup has ended
 +
2015-03-04 02:35:44,127 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Account user1@mail-172.example.com in backup set incr-20150304.073543.151: All pending file IO completed (0 out of 0)
 +
[cut]
 +
2015-03-04 02:35:44,212 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=admin@mail-172.example.com;mid=1;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup is started for account admin@mail-172.example.com
 +
2015-03-04 02:35:44,212 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=admin@mail-172.example.com;mid=1;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Saving account information from LDAP
 +
2015-03-04 02:35:44,215 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=admin@mail-172.example.com;mid=1;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup has ended
 +
2015-03-04 02:35:44,217 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=admin@mail-172.example.com;mid=1;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Account admin@mail-172.example.com in backup set incr-20150304.073543.151: All pending file IO completed (0 out of 0)
 
</pre>
 
</pre>
  
This error actually gives the right direction with its output "To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option".
+
The incremental will then end with log events related to copying the redologs into the backup directory and then purging the redologs that can be deleted. This example states redo log sequence 9 can be deleted. We'll confirm it is later.
  
=====exception during auth=====
 
 
Example error:
 
 
<pre>
 
<pre>
LDAP backup failed: system failure: exception during auth
+
2015-03-04 02:35:44,618 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] redolog - waiting for FileLogWriter.FsyncThread-1425452599560 to finish.
  {RemoteManager: zimbramail.example.com->zimbra@zimbramail.example.com:22}
+
2015-03-04 02:35:44,628 INFO [FileLogWriter.FsyncThread-1425452599560] [] redolog - fsync thread exiting
  com.zimbra.common.service.ServiceException: system failure: LDAP backup failed:  
+
2015-03-04 02:35:44,628 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] redolog - FileLogWriter.FsyncThread-1425452599560 finished
  system failure: exception during auth {RemoteManager: zimbramail.example.com->
+
2015-03-04 02:35:44,757 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] redolog - Redo log rollover took 540ms
  zimbra@zimbramail.example.com:22}
+
2015-03-04 02:35:44,758 INFO  [FileLogWriter.FsyncThread-1425454544757] [] redolog - Starting fsync thread with interval 10
 +
2015-03-04 02:35:44,776 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Found 3 redo logs to backup
 +
2015-03-04 02:35:44,861 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Last backed-up redo log sequence = 9
 +
2015-03-04 02:35:44,943 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Marking redo log /opt/zimbra/redolog/archive/redo-20150303.060015.816-seq9.log for deletion
 +
2015-03-04 02:35:44,943 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Copying redo log /opt/zimbra/redolog/archive/redo-20150304.070025.476-seq10.log to /opt/zimbra/backup/tmp/incr-20150304.073543.151/redologs/redo-20150304.070025.476-seq10.log
 +
2015-03-04 02:35:45,053 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Retaining recent redo log /opt/zimbra/redolog/archive/redo-20150304.070025.476-seq10.log
 +
2015-03-04 02:35:45,053 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Copying redo log /opt/zimbra/redolog/archive/redo-20150304.073544.755-seq11.log to /opt/zimbra/backup/tmp/incr-20150304.073543.151/redologs/redo-20150304.073544.755-seq11.log
 +
2015-03-04 02:35:45,067 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Retaining recent redo log /opt/zimbra/redolog/archive/redo-20150304.073544.755-seq11.log
 
</pre>
 
</pre>
  
This indicates the ssh keys aren't configured correctly in the environment. You should be able to do the following to resolve the issue:
+
The last limes confirm the backup finished successfully.
  
  su - zimbra
+
<pre>
  zmsshkeygen
+
2015-03-04 02:35:51,935 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Backup set incr-20150304.073543.151: All pending file IO completed (0 out of 0)
  zmupdateauthkeys
+
2015-03-04 02:35:51,981 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] io - AsyncFileCopier is shut down
 +
2015-03-04 02:35:51,981 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup finished for backup set; label: incr-20150304.073543.151
 +
2015-03-04 02:35:51,982 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Deleting redo log /opt/zimbra/redolog/archive/redo-20150303.060015.816-seq9.log
 +
2015-03-04 02:35:52,909 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Backup request finished
 +
2015-03-04 02:35:52,909 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] soap - BackupRequest elapsed=10451
 +
</pre>
  
=====LICENSE_ERROR_Message: AccountsLimits exceeded=====
+
For an incremental, the account sub-directories will have ldap data saved also for each user but blobs and indexes aren't. That data resides in the redologs from the system under the redologs directory.
  
Example error:
+
<pre>
  LICENSE_ERROR_Message: AccountsLimits exceeded
+
[zimbra@mail-172 incr-20150304.073543.151]$ ls -R
 +
.:
 +
accounts  ldap  redologs session.xml  sys
  
You should check your license and confirm it's valid and active:
+
./accounts:
 +
3c3  423  434  75d  7ac  89f  a46  af0  c53  eab
  
su - zimbra
+
./accounts/3c3:
zmlicense -p
+
97e
  
And confirm how many licenses are used: First, flush the cache on all servers for the license information. Then do the query via soap.
+
./accounts/3c3/97e:
 +
3c397edc-c015-4d82-ae8a-1084692f8a93
  
zmprov fc -a license
+
./accounts/3c3/97e/3c397edc-c015-4d82-ae8a-1084692f8a93:
zmsoap -z GetLicenseRequest
+
ldap.xml
  
Four lines that are generally of interest are shown below. The first two state how many one is licensed for, the bottom two show how many are currently used :
+
[cut]
<pre>
 
<attr name="AccountsLimit">1000</attr>
 
<attr name="ArchivingAccountsLimit">1000</attr>
 
  
<attr name="TotalAccounts">3</attr>
+
./accounts/7ac:
<attr name="ArchivingAccounts">3</attr>
+
8de
</pre>
 
  
====Performance Issues And Time To Complete====
+
./accounts/7ac/8de:
 +
7ac8de92-13fe-4d19-b9da-6872169fb5c9
  
RFE's for increase backup performance:
+
./accounts/7ac/8de/7ac8de92-13fe-4d19-b9da-6872169fb5c9:
 +
ldap.xml
  
* "Improve zmrestore & zmrestoreoffline performance"
+
[cut]
** http://bugzilla.zimbra.com/show_bug.cgi?id=33606
 
* "Improvement to backup performance"
 
** http://bugzilla.zimbra.com/show_bug.cgi?id=36220
 
** Above marked as a dupe of "Reduce duration of maintenance mode during backup"
 
*** http://bugzilla.zimbra.com/show_bug.cgi?id=33583
 
  
=====What Might Be Wrong?=====
+
./ldap:
 +
ldap-config.bak.gz  ldap.bak.gz
  
'''Need to expand this section or refer to the part above about all the log/data gathering that support would normally ask for'''
+
./redologs:
 +
redo-20150304.070025.476-seq10.log  redo-20150304.073544.755-seq11.log
  
First thing to check is the log file and see if anything notable stands out.
+
./sys:
 +
config.dat  current_volumes.dat  db_schema.xml  localconfig.xml  ssh  ssl  volume.dat
  
grep -i backup /opt/zimbra/log/mailbox.log
+
./sys/ssh:
 +
authorized_keys  zimbra_identity  zimbra_identity.pub
  
=====Use Auto-Group Backups Rather Than Default Style Backup=====
+
./sys/ssl:
 +
zimbra
  
Having trouble completing that entire full backup during off-hours? Enter the hybrid auto-grouped mode, which combines the concept of full and incremental backup functions - you’re completely backing up a target number of accounts daily rather than running incrementals.  
+
./sys/ssl/zimbra:
 +
ca  commercial  jetty.pkcs12  server
  
Auto-grouped mode automatically pulls in the redologs since the last run so you get incremental backups of the remaining accounts; although the incremental accounts captured via the redologs are not listed specifically in the backup account list. This still allows you to do a point in time restore for any account.
+
./sys/ssl/zimbra/ca:
 +
ca.key  ca.pem  ca.srl  ca.srl.old  index.txt  index.txt.attr  index.txt.old  newcerts  zmssl.cnf
  
Please see the following for more detailed information:
+
./sys/ssl/zimbra/ca/newcerts:
 +
1424523586.pem  1424523591.pem  1424523597.pem  1424523603.pem
  
* [[Ajcody-Backup-Restore-Issues#Auto-Group_Backups_Rather_Than_Default_Method_Topics]]
+
./sys/ssl/zimbra/commercial:
  
=====Need To Write Fewer Files - Add The Zip Option To Your Backup Commands=====
+
./sys/ssl/zimbra/server:
 +
server.crt  server.csr  server.key
 +
</pre>
  
Using the zip option will compress all those thousands of single files that exist under a user's backup, decreasing performance issues that arise from writing out thousands of small files as compared to large ones. This is often seen when one is :
+
Notice that redo log sequence 9 was indeed deleted from the redolog/archive directory.
  
* Using nfs for the backup directory
+
<pre>
* Copying/rsyncing backups to a remote server
+
[zimbra@mail-172 archive]$ pwd ; ls
* Are using some third party backup software (to tape) to archive/backup the zimbra backup sessions.
+
/opt/zimbra/redolog/archive
 +
redo-20150304.070025.476-seq10.log  redo-20150304.073544.755-seq11.log  redo-20150304.074024.058-seq12.log
 +
</pre>
  
Please see the following for more information about using the Zip option:
+
If you had created new users after your last full backup, you would see that there was also a full backup started as well. For example :
  
* [[Ajcody-Backup-Restore-Issues#The_Zip_Option_For_Backups]]
+
<pre>
 +
[zimbra@mail-172 log]$ zmbackup -i
 +
incr-20150304.085810.220
 +
full-20150304.085818.889
  
=====SAN Snapshots For Backups=====
+
[zimbra@mail-172 log]$ zmbackupquery -a user6@mail-172.example.com
 +
Account: user6@mail-172.example.com
  
Please see:
+
    Label:   full-20150304.085818.889
 +
    Type:    full
 +
    Started: Wed, 2015/03/04 03:58:18.889 EST
 +
    Ended:  Wed, 2015/03/04 03:58:25.997 EST
 +
    Acct ID: 4e898a68-1886-4a80-b3dc-ac2ab650bf8c
  
* [[Ajcody-Backup-Restore-Issues#SAN_Snapshot]]
+
[zimbra@mail-172 log]$ zmbackupquery -lb full-20150304.085818.889 -v
 
+
Label:  full-20150304.085818.889
=====Cloud Backups=====
+
Type:    full
 
+
Status:  completed
Please see:
+
Started: Wed, 2015/03/04 03:58:18.889 EST
 +
Ended:  Wed, 2015/03/04 03:58:25.997 EST
 +
Redo log sequence range: 14 .. 14
 +
Number of accounts: 1 out of 1 completed
 +
Accounts:
 +
  user6@mail-172.example.com: completed
  
* [[Ajcody-Backup-Restore-Issues#Cloud_Backups]]
+
Total space: 14020MB
 +
Free space: 6038MB
 +
</pre>
  
=====Tape Backups=====
+
===Contents Of accounts.xml And sessions.xml From The Full And Incremental Backup Examples===
  
Use a 'secondary' network card to run your backups over if possible. This way the backup activity doesn't effect ZCS network performance over the default network card. Also, please review the following section on Zimbra and hard links and confirm if your third party backup software or process will handle restoring hard links correctly.
+
First, see what zmbackupquery shows for a particular user in regards to the backup labels they are included in.
  
Please see:
+
<pre>
 +
$ zmbackupquery -a user1@mail-172.example.com
 +
Account: user1@mail-172.example.com
  
* [[Ajcody-Backup-Restore-Issues#Backing_Up_Backups_-_3rd_Party_Tools_And_Software_-_Dealing_With_Directories_With_Hard_Links]]
+
    Label:  incr-20150304.073543.151
 +
    Type:    incremental
 +
    Started: Wed, 2015/03/04 02:35:43.151 EST
 +
    Ended:  Wed, 2015/03/04 02:35:51.981 EST
 +
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
  
===Extended How-To And Logging Events===
+
    Label:  full-20150304.012000.193
 +
    Type:    full
 +
    Started: Tue, 2015/03/03 20:20:00.193 EST
 +
    Ended:  Tue, 2015/03/03 20:20:28.630 EST
 +
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
 +
</pre>
  
====Full Backup And Log Events Generated====
+
Now let's review the accounts/session xml files that list all the users within those particular backup sessions. The /opt/zimbra/backup/accounts.xml is the referenced to determine what is the last know full backup session the user was in. If the /opt/zimbra/backup/accounts.xml is corrupted, unreadable, or incorrect - this can cause issues with restoring users.
  
Example of manually starting a full backup using the Standard zimbraBackupMode and doing a query to confirm it's completion and status.
+
Also notice that it also references the zimbraId for the user at the time of the backup. If you were to delete a user and then create a new account using the same email address [user1@mail-172.example.com] that new account will have a different zimbraId and therefor the backup/restore commands will not work as you might expected because of the differing zimbraId. The zmrestore command only can take an email address for the -a option, it can not use the zimbraID.
  
 
<pre>
 
<pre>
[zimbra@mail-172 archive]$ zmprov gs `zmhostname` zimbraBackupMode
+
[zimbra@mail-172 backup]$ pwd
# name mail-172.example.com
+
/opt/zimbra/backup
zimbraBackupMode: Standard
 
  
[zimbra@mail-172 archive]$ pwd ; ls *.log
+
[zimbra@mail-172 backup]$ cat accounts.xml
/opt/zimbra/redolog/archive
+
<?xml version="1.0" encoding="utf-8"?>
redo-20150303.060015.816-seq9.log
 
  
[zimbra@mail-172 archive]$ zmbackup -f -a all
+
<backupMetadata xmlns="urn:zimbraBackupMeta" version="7.2" dbVersion="103">
full-20150304.012000.193
+
  <allAccounts>
 
+
    <account zimbraId="af06b0b4-3160-4ea3-a55b-81163a9914a0" email="user5@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
[zimbra@mail-172 archive]$ zmbackupquery -lb full-20150304.012000.193 -v
+
    </account>
Label:  full-20150304.012000.193
+
    <account zimbraId="75d3d364-a384-4077-8ac5-87b6960b57cd" email="user3@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
Type:    full
+
    </account>
Status:  completed
+
    <account zimbraId="4343a299-5259-4826-b1c1-becbfbb9b8f0" email="galsync.qva4ekog0@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
Started: Tue, 2015/03/03 20:20:00.193 EST
+
    </account>
Ended:  Tue, 2015/03/03 20:20:28.630 EST
+
    <account zimbraId="89fc5986-31a3-406e-8084-0ce0b98a251f" email="user2@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
Redo log sequence range: 10 .. 10
+
    </account>
Number of accounts: 10 out of 10 completed
+
    <account zimbraId="42380a6e-5718-4d68-ab37-e8d5bc9e6977" email="spam.umhx3owv3s@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
Accounts:
+
    </account>
  admin@mail-172.example.com: completed
+
    <account zimbraId="eab3d56e-ffd9-4412-95de-48f102d2d252" email="user4@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
  galsync.qva4ekog0@mail-172.example.com: completed
+
    </account>
  ham.jgfdb3oqjf@mail-172.example.com: completed
+
    <account zimbraId="7ac8de92-13fe-4d19-b9da-6872169fb5c9" email="admin@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
  spam.umhx3owv3s@mail-172.example.com: completed
+
    </account>
  user1@mail-172.example.com: completed
+
    <account zimbraId="4e898a68-1886-4a80-b3dc-ac2ab650bf8c" email="user6@mail-172.example.com" latestFullBackupLabel="full-20150304.085818.889">
  user2@mail-172.example.com: completed
+
    </account>
  user3@mail-172.example.com: completed
+
    <account zimbraId="a46dfc59-a3e9-4f09-adfb-af8efc42aa9f" email="virus-quarantine.gusiso1cd@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
  user4@mail-172.example.com: completed
+
    </account>
  user5@mail-172.example.com: completed
+
    <account zimbraId="3c397edc-c015-4d82-ae8a-1084692f8a93" email="user1@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
  virus-quarantine.gusiso1cd@mail-172.example.com: completed
+
    </account>
 
+
    <account zimbraId="c5315c5d-97cb-4d84-bc70-374a67f13309" email="ham.jgfdb3oqjf@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
Total space: 14020MB
+
    </account>
Free space: 6017MB
+
  </allAccounts>
 +
</backupMetadata>
 
</pre>
 
</pre>
  
Example of what log events are generated for a full backup in /opt/zimbra/log/mailbox.log . First, you'll see the authentication/acl request and then statements about the backup request.
+
In each backup session, there will be a sessions.xml file that acts as a reference or summary file of the backup. At the top, you'll see what version of ZCS was running and what options the backup environment had set. It will then report the final status for each user for the backup attempt against the account. At the end, there's a section in regards to errors and if any were encountered.  
  
 
<pre>
 
<pre>
2015-03-03 20:19:58,499 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/AuthRequest] [] AuthProvider - Adding auth provider: zimbra com.zimbra.cs.service.ZimbraAuthProvider
+
[zimbra@mail-172 backup]$ cd sessions/
2015-03-03 20:19:59,458 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/AuthRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] soap - AuthRequest elapsed=834
+
[zimbra@mail-172 sessions]$ cd full-20150304.012000.193
2015-03-03 20:19:59,751 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] account - Initialized access manager: com.zimbra.cs.account.accesscontrol.ACLAccessManager
+
[zimbra@mail-172 full-20150304.012000.193]$ cat session.xml
2015-03-03 20:19:59,770 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Backup request started
+
<?xml version="1.0" encoding="utf-8"?>
2015-03-03 20:20:00,193 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Found 10 accounts on server mail-172.example.com
 
2015-03-03 20:20:00,464 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Backup request finished
 
2015-03-03 20:20:00,464 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] soap - BackupRequest elapsed=760
 
</pre>
 
  
Your log events will now reference Backup in them. AsyncFileCopier will start and it will give the backup session label for this backup job.
+
<backupMetadata xmlns="urn:zimbraBackupMeta" version="7.2" dbVersion="103">
<pre>
+
  <backupSet label="full-20150304.012000.193" zcsRelease="8.6.0_GA_1153 20141215151258 20141215-1518 NETWORK" startTime="1425432000193" endTime="1425432028630" minRedoSeq="10" maxRedoSeq="10" sharedBlobsZipped="true" sharedBlobsZipNameDigestChars="1" sharedBlobsDirectoryDepth="5" sharedBlobsCharsPerDirectory="2" type="full" accountsDirectoryDepth="2">
2015-03-03 20:20:01,092 INFO  [FullBackupThread] [] io - AsyncFileCopier is starting
+
    <desc>Full backup</desc>
2015-03-03 20:20:01,187 INFO  [FullBackupThread] [] backup - Full backup started for backup set; label: full-20150304.012000.193
+
    <accounts>
</pre>
+
      <account zimbraId="af06b0b4-3160-4ea3-a55b-81163a9914a0" email="user5@mail-172.example.com" status="COMPLETED">
 
+
      </account>
It proceeds to backing up your accounts. I'll list the backup log events for just two accounts on this system - user1@mail-172.example.com and admin@mail-172.example.com . I'll provide the zimbraId, email address, and mailboxID information for user1@mail-172.example.com below so you can confirm it's reported in the logs correctly as well.
+
      <account zimbraId="75d3d364-a384-4077-8ac5-87b6960b57cd" email="user3@mail-172.example.com" status="COMPLETED">
 
+
      </account>
<pre>
+
      <account zimbraId="89fc5986-31a3-406e-8084-0ce0b98a251f" email="user2@mail-172.example.com" status="COMPLETED">
[zimbra@mail-172 redolog]$ zmprov ga user1@mail-172.example.com zimbraId
+
      </account>
# name user1@mail-172.example.com
+
      <account zimbraId="4343a299-5259-4826-b1c1-becbfbb9b8f0" email="galsync.qva4ekog0@mail-172.example.com" status="COMPLETED">
zimbraId: 3c397edc-c015-4d82-ae8a-1084692f8a93
+
      </account>
 
+
      <account zimbraId="eab3d56e-ffd9-4412-95de-48f102d2d252" email="user4@mail-172.example.com" status="COMPLETED">
[zimbra@mail-172 redolog]$ zmprov gmi user1@mail-172.example.com
+
      </account>
mailboxId: 6
+
      <account zimbraId="42380a6e-5718-4d68-ab37-e8d5bc9e6977" email="spam.umhx3owv3s@mail-172.example.com" status="COMPLETED">
quotaUsed: 1209
+
      </account>
</pre>
+
      <account zimbraId="7ac8de92-13fe-4d19-b9da-6872169fb5c9" email="admin@mail-172.example.com" status="COMPLETED">
 
+
      </account>
Now, continuing with the log events. Notice the reference to the redo log file sequence, putting the account into and out of maintenance, number of blobs and index files backed up, and the statement it's finished backing up the account. Also within the section we can see the user's zimbraId [3c397edc-c015-4d82-ae8a-1084692f8a93] , email address [user1@mail-172.example.com] , and mailboxId [Mailbox 6].
+
      <account zimbraId="a46dfc59-a3e9-4f09-adfb-af8efc42aa9f" email="virus-quarantine.gusiso1cd@mail-172.example.com" status="COMPLETED">
 
+
      </account>
<pre>
+
      <account zimbraId="3c397edc-c015-4d82-ae8a-1084692f8a93" email="user1@mail-172.example.com" status="COMPLETED">
[cut]
+
      </account>
2015-03-03 20:20:06,560 INFO  [FullBackupThread] [name=user1@mail-172.example.com;] index - OpenLuceneIndex impl=NIOFSDirectory,dir=/opt/zimbra/index/0/6/index/0
+
      <account zimbraId="c5315c5d-97cb-4d84-bc70-374a67f13309" email="ham.jgfdb3oqjf@mail-172.example.com" status="COMPLETED">
2015-03-03 20:20:06,560 INFO  [FullBackupThread] [name=user1@mail-172.example.com;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 LOADED
+
      </account>
2015-03-03 20:20:06,560 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] backup - redo log file sequence is 10 at full backup for user1@mail-172.example.com
+
    </accounts>
2015-03-03 20:20:06,565 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] backup - Full backup started for account user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) mailbox 6
+
    <stats>
2015-03-03 20:20:06,565 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] mailbox - Putting mailbox 6 under maintenance.
+
      <counter name="total_time" numSamples="1" sum="28437" unit="ms">
2015-03-03 20:20:06,818 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] backup - Number of blobs to backup for mailbox 6: 1
+
      </counter>
2015-03-03 20:20:06,818 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] mailbox - Ending maintenance on mailbox 6.
+
      <counter name="sysdb_time" numSamples="1" sum="1111" unit="ms">
2015-03-03 20:20:06,818 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 AVAILABLE
+
      </counter>
2015-03-03 20:20:06,966 INFO  [BackupSetWorkerThread-BLOB] [name=user1@mail-172.example.com;mid=6;] backup - Stored 1 blob files from volume message1
+
      <counter name="sysdb_bytes" numSamples="1" sum="35210" unit="bytes">
2015-03-03 20:20:06,966 INFO  [BackupSetWorkerThread-BLOB] [name=user1@mail-172.example.com;mid=6;] backup - Stored 1 blob files
+
      </counter>
2015-03-03 20:20:07,014 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] backup - Account user1@mail-172.example.com in backup set full-20150304.012000.193: All pending file IO completed (1 out of 1)
+
      <counter name="redologs_time" numSamples="0" sum="0" unit="ms">
2015-03-03 20:20:07,016 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] mailbox - Putting mailbox 6 under maintenance.
+
      </counter>
2015-03-03 20:20:07,021 INFO  [BackupSetWorkerThread-INDEX] [name=user1@mail-172.example.com;mid=6;] backup - Stored 2 index files
+
      <counter name="redologs_bytes" numSamples="0" sum="0" unit="bytes">
2015-03-03 20:20:07,496 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] backup - Account user1@mail-172.example.com in backup set full-20150304.012000.193: All pending file IO completed (3 out of 3)
+
      </counter>
2015-03-03 20:20:07,497 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] mailbox - Ending maintenance on mailbox 6.
+
      <counter name="accounts_time" numSamples="10" sum="4827" unit="ms">
2015-03-03 20:20:07,497 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 AVAILABLE
+
      </counter>
2015-03-03 20:20:07,497 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] backup - Account user1@mail-172.example.com in backup set full-20150304.012000.193: All pending file IO completed (3 out of 3)
+
      <counter name="ldap_time" numSamples="10" sum="172" unit="ms">
2015-03-03 20:20:07,497 INFO  [FullBackupThread] [name=user1@mail-172.example.com;mid=6;] backup - Full backup finished for account user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) mailbox 6
+
      </counter>
</pre>
+
      <counter name="ldap_bytes" numSamples="10" sum="25665" unit="bytes">
 
+
      </counter>
Events for the admin user's backup:
+
      <counter name="db_time" numSamples="10" sum="4787" unit="ms">
 
+
      </counter>
<pre>
+
      <counter name="db_bytes" numSamples="10" sum="78690" unit="bytes">
2015-03-03 20:20:09,894 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] backup - redo log file sequence is 10 at full backup for admin@mail-172.example.com
+
      </counter>
2015-03-03 20:20:09,914 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] backup - Full backup started for account admin@mail-172.example.com (7ac8de92-13fe-4d19-b9da-6872169fb5c9) mailbox 1
+
      <counter name="db_digest_map_load_time" numSamples="10" sum="2400" unit="ms">
2015-03-03 20:20:09,915 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] mailbox - Putting mailbox 1 under maintenance.
+
      </counter>
2015-03-03 20:20:10,176 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] backup - Number of blobs to backup for mailbox 1: 73
+
      <counter name="msgs_time" numSamples="10" sum="451" unit="ms">
2015-03-03 20:20:10,177 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] mailbox - Ending maintenance on mailbox 1.
+
      </counter>
2015-03-03 20:20:10,177 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] mbxmgr - Mailbox 1 account 7ac8de92-13fe-4d19-b9da-6872169fb5c9 AVAILABLE
+
      <counter name="msg_copy_time" numSamples="74" sum="25" unit="ms">
2015-03-03 20:20:10,343 INFO  [BackupSetWorkerThread-BLOB] [name=admin@mail-172.example.com;mid=1;] backup - Stored 73 blob files from volume message1
+
      </counter>
2015-03-03 20:20:10,353 INFO  [BackupSetWorkerThread-BLOB] [name=admin@mail-172.example.com;mid=1;] backup - Stored 73 blob files
+
      <counter name="msg_copy_bytes" numSamples="74" sum="149611" unit="bytes">
2015-03-03 20:20:11,047 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] backup - Account admin@mail-172.example.com in backup set full-20150304.012000.193: All pending file IO completed (73 out of 73)
+
      </counter>
2015-03-03 20:20:11,051 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] mailbox - Putting mailbox 1 under maintenance.
+
      <counter name="msg_link_time" numSamples="0" sum="0" unit="ms">
2015-03-03 20:20:11,108 INFO  [BackupSetWorkerThread-INDEX] [name=admin@mail-172.example.com;mid=1;] backup - Stored 26 index files
+
      </counter>
2015-03-03 20:20:12,450 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] backup - Account admin@mail-172.example.com in backup set full-20150304.012000.193: All pending file IO completed (99 out of 99)
+
      <counter name="index_time" numSamples="48" sum="80" unit="ms">
2015-03-03 20:20:12,463 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] mailbox - Ending maintenance on mailbox 1.
+
      </counter>
2015-03-03 20:20:12,463 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] mbxmgr - Mailbox 1 account 7ac8de92-13fe-4d19-b9da-6872169fb5c9 AVAILABLE
+
      <counter name="index_bytes" numSamples="38" sum="73510" unit="bytes">
2015-03-03 20:20:12,463 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] backup - Account admin@mail-172.example.com in backup set full-20150304.012000.193: All pending file IO completed (99 out of 99)
+
      </counter>
2015-03-03 20:20:12,463 INFO  [FullBackupThread] [name=admin@mail-172.example.com;mid=1;] backup - Full backup finished for account admin@mail-172.example.com (7ac8de92-13fe-4d19-b9da-6872169fb5c9) mailbox 1
+
    </stats>
 +
    <errors>
 +
    </errors>
 +
  </backupSet>
 +
</backupMetadata>
 
</pre>
 
</pre>
  
And then a final line confirming completion and the number of accounts successfully backed up.
+
An incremental session.xml file is similar to a full backups session.xml .
  
 
<pre>
 
<pre>
2015-03-03 20:20:12,463 INFO  [FullBackupThread] [] backup - Finished backing up 10 of 10 accounts
+
[zimbra@mail-172 sessions]$ cd incr-20150304.073543.151
</pre>
+
[zimbra@mail-172 incr-20150304.073543.151]$ cat session.xml
 +
<?xml version="1.0" encoding="utf-8"?>
  
One thing to point out is the log events were mentioning the redo log sequence as being number 10 but in the redolog/archive directory there is only a sequence 9 redo log. This is because the "seq 10" is actually the /opt/zimbra/redolog/redo.log file. When the redo.log file rolls over and is moved to the archive directory it will have seq10 in it's filename.  
+
<backupMetadata xmlns="urn:zimbraBackupMeta" version="7.2" dbVersion="103">
 
+
  <backupSet label="incr-20150304.073543.151" zcsRelease="8.6.0_GA_1153 20141215151258 20141215-1518 NETWORK" startTime="1425454543151" endTime="1425454551981" minRedoSeq="10" maxRedoSeq="11" sharedBlobsZipped="true" sharedBlobsZipNameDigestChars="1" sharedBlobsDirectoryDepth="5" sharedBlobsCharsPerDirectory="2" type="incremental" accountsDirectoryDepth="2">
<pre>
+
    <desc>Incremental backup</desc>
[zimbra@mail-172 archive]$ pwd ; ls -la *.log
+
    <accounts>
/opt/zimbra/redolog/archive
+
      <account zimbraId="af06b0b4-3160-4ea3-a55b-81163a9914a0" email="user5@mail-172.example.com" status="COMPLETED">
-rw-r----- 1 zimbra zimbra 146723 Mar  3 20:23 redo-20150303.060015.816-seq9.log
+
      </account>
</pre>
+
      <account zimbraId="75d3d364-a384-4077-8ac5-87b6960b57cd" email="user3@mail-172.example.com" status="COMPLETED">
 
+
      </account>
The contents of the backup session directory. I removed the sub-directories under accounts that weren't either the admin or user1 account. Notice the zimbraId is used for the sub-directory naming scheme.
+
      <account zimbraId="89fc5986-31a3-406e-8084-0ce0b98a251f" email="user2@mail-172.example.com" status="COMPLETED">
 
+
      </account>
<pre>
+
      <account zimbraId="4343a299-5259-4826-b1c1-becbfbb9b8f0" email="galsync.qva4ekog0@mail-172.example.com" status="COMPLETED">
[zimbra@mail-172 full-20150304.012000.193]$ ls -R
+
      </account>
.:
+
      <account zimbraId="eab3d56e-ffd9-4412-95de-48f102d2d252" email="user4@mail-172.example.com" status="COMPLETED">
accounts  ldap  session.xml  shared_blobs  sys
+
      </account>
 
+
      <account zimbraId="42380a6e-5718-4d68-ab37-e8d5bc9e6977" email="spam.umhx3owv3s@mail-172.example.com" status="COMPLETED">
./accounts:
+
      </account>
3c3  423  434  75d  7ac  89f  a46  af0  c53  eab
+
      <account zimbraId="7ac8de92-13fe-4d19-b9da-6872169fb5c9" email="admin@mail-172.example.com" status="COMPLETED">
 
+
      </account>
./accounts/3c3:
+
      <account zimbraId="a46dfc59-a3e9-4f09-adfb-af8efc42aa9f" email="virus-quarantine.gusiso1cd@mail-172.example.com" status="COMPLETED">
97e
+
      </account>
 
+
      <account zimbraId="3c397edc-c015-4d82-ae8a-1084692f8a93" email="user1@mail-172.example.com" status="COMPLETED">
./accounts/3c3/97e:
+
      </account>
3c397edc-c015-4d82-ae8a-1084692f8a93
+
      <account zimbraId="c5315c5d-97cb-4d84-bc70-374a67f13309" email="ham.jgfdb3oqjf@mail-172.example.com" status="COMPLETED">
 
+
      </account>
./accounts/3c3/97e/3c397edc-c015-4d82-ae8a-1084692f8a93:
+
    </accounts>
blobs  db  index  ldap.xml  meta.xml
+
    <stats>
 
+
      <counter name="total_time" numSamples="1" sum="8830" unit="ms">
./accounts/3c3/97e/3c397edc-c015-4d82-ae8a-1084692f8a93/blobs:
+
      </counter>
blobs-1.zip
+
      <counter name="sysdb_time" numSamples="1" sum="563" unit="ms">
 
+
      </counter>
./accounts/3c3/97e/3c397edc-c015-4d82-ae8a-1084692f8a93/db:
+
      <counter name="sysdb_bytes" numSamples="1" sum="35210" unit="bytes">
db_schema.xml  mail_item.dat  mailbox.dat  mailbox_metadata.dat  open_conversation.dat  tag.dat  tagged_item.dat
+
      </counter>
 
+
      <counter name="redologs_time" numSamples="1" sum="310" unit="ms">
./accounts/3c3/97e/3c397edc-c015-4d82-ae8a-1084692f8a93/index:
+
      </counter>
0
+
      <counter name="redologs_bytes" numSamples="1" sum="126307" unit="bytes">
 
+
      </counter>
./accounts/3c3/97e/3c397edc-c015-4d82-ae8a-1084692f8a93/index/0:
+
      <counter name="accounts_time" numSamples="10" sum="196" unit="ms">
segments.gen  segments_1
+
      </counter>
 
+
      <counter name="ldap_time" numSamples="10" sum="129" unit="ms">
[cut]
+
      </counter>
 
+
      <counter name="ldap_bytes" numSamples="10" sum="25665" unit="bytes">
./accounts/7ac:
+
      </counter>
8de
+
      <counter name="db_time" numSamples="0" sum="0" unit="ms">
 
+
      </counter>
./accounts/7ac/8de:
+
      <counter name="db_bytes" numSamples="0" sum="0" unit="bytes">
7ac8de92-13fe-4d19-b9da-6872169fb5c9
+
      </counter>
 
+
      <counter name="db_digest_map_load_time" numSamples="0" sum="0" unit="ms">
./accounts/7ac/8de/7ac8de92-13fe-4d19-b9da-6872169fb5c9:
+
      </counter>
blobs  db  index  ldap.xml  meta.xml
+
      <counter name="msgs_time" numSamples="0" sum="0" unit="ms">
 +
      </counter>
 +
      <counter name="msg_copy_time" numSamples="0" sum="0" unit="ms">
 +
      </counter>
 +
      <counter name="msg_copy_bytes" numSamples="0" sum="0" unit="bytes">
 +
      </counter>
 +
      <counter name="msg_link_time" numSamples="0" sum="0" unit="ms">
 +
      </counter>
 +
      <counter name="index_time" numSamples="0" sum="0" unit="ms">
 +
      </counter>
 +
      <counter name="index_bytes" numSamples="0" sum="0" unit="bytes">
 +
      </counter>
 +
    </stats>
 +
    <errors>
 +
    </errors>
 +
  </backupSet>
 +
</backupMetadata>
 +
</pre>
  
./accounts/7ac/8de/7ac8de92-13fe-4d19-b9da-6872169fb5c9/blobs:
+
===User And Log Events Generated===
blobs-1.zip  blobs-2.zip  blobs-3.zip  blobs-4.zip
 
  
./accounts/7ac/8de/7ac8de92-13fe-4d19-b9da-6872169fb5c9/db:
+
Please beware that prior backups were deleted and new backups were made on this ZCS test server. So the backup label names might not match prior examples.
db_schema.xml  mail_item.dat  mailbox.dat  open_conversation.dat  tag.dat  tagged_item.dat
 
  
./accounts/7ac/8de/7ac8de92-13fe-4d19-b9da-6872169fb5c9/index:
+
For this example, I'm going to replicate a common situation that system administrators find themselves when trying to restore a user and they fail to include the proper restore options to have the restore stop prior to replaying a message that was deleted by a user. Proper examples of doing the restore will be shown afterwards.
0
 
  
./accounts/7ac/8de/7ac8de92-13fe-4d19-b9da-6872169fb5c9/index/0:
+
Information on the account we'll restore:
_0.fdt  _0.fnm  _0.nrm  _0.tii  _1.fdt  _1.fnm  _1.nrm  _1.tii  _2.fdt  _2.fnm  _2.nrm  _2.tii  segments.gen
 
_0.fdx  _0.frq  _0.prx  _0.tis  _1.fdx  _1.frq  _1.prx  _1.tis  _2.fdx  _2.frq  _2.prx  _2.tis  segments_3
 
  
[cut]
+
<pre>
 +
[zimbra@mail-172 backup]$ zmprov gmi user1@mail-172.example.com
 +
mailboxId: 6
 +
quotaUsed: 1209
  
./ldap:
+
[zimbra@mail-172 backup]$ zmprov ga user1@mail-172.example.com zimbraId
ldap-config.bak.gz  ldap.bak.gz
+
# name user1@mail-172.example.com
 +
zimbraId: 3c397edc-c015-4d82-ae8a-1084692f8a93
 +
</pre>
  
./shared_blobs:
+
Example of error you'll receive if you attempt to use the zimbraId rather than the email address for the zmrestore command. This is important to note if your trying to restore an account that was deleted and then later created again and the various backups and accounts.xml file has different zimbraId's associated with the same email address.
  
./sys:
+
<pre>
config.dat  current_volumes.dat  db_schema.xml  localconfig.xml  ssh  ssl  volume.dat
+
[zimbra@mail-172 backup]$ zmrestore -a 3c397edc-c015-4d82-ae8a-1084692f8a93 -ca -pre restore1_
 +
Error occurred: invalid request: invalid account email address: 3c397edc-c015-4d82-ae8a-1084692f8a93
 +
</pre>
  
./sys/ssh:
+
Showing that we have one message in the Inbox for the user we'll be restoring and also the message id of that email :
authorized_keys  zimbra_identity  zimbra_identity.pub
 
  
./sys/ssl:
+
<pre>
zimbra
+
[zimbra@mail-172 backup]$ zmmailbox -z -m user1@mail-172.example.com gaf
 
+
        Id  View      Unread  Msg Count  Path
./sys/ssl/zimbra:
+
----------  ----  ----------  ----------  ----------
ca commercial jetty.pkcs12 server
+
        1  unkn          0          0  /
 +
        16  docu          0          0  /Briefcase
 +
        10  appo          0          0  /Calendar
 +
        14  mess          0          0  /Chats
 +
        7  cont          0          0  /Contacts
 +
        6  mess          0          0  /Drafts
 +
        13  cont          0          0  /Emailed Contacts
 +
        2  mess          1          1  /Inbox
 +
        4  mess          0          0  /Junk
 +
        5  mess          0          0  /Sent
 +
        15 task          0          0  /Tasks
 +
        3 unkn          0          0 /Trash
  
./sys/ssl/zimbra/ca:
+
[zimbra@mail-172 backup]$ zmmailbox -z -m user1@mail-172.example.com s -t mess in:Inbox
ca.key  ca.pem  ca.srl  ca.srl.old  index.txt  index.txt.attr  index.txt.old  newcerts  zmssl.cnf
+
num: 1, more: false
  
./sys/ssl/zimbra/ca/newcerts:
+
    Id  Type  From                  Subject                                            Date
1424523586.pem  1424523591.pem  1424523597.pem  1424523603.pem
+
  ----  ----  --------------------  --------------------------------------------------  --------------
 +
1. 257  mess  admin                Test1                                              02/23/15 09:03
 +
</pre>
  
./sys/ssl/zimbra/commercial:
+
Now to delete the email from the account:
  
./sys/ssl/zimbra/server:
+
<pre>
server.crt  server.csr  server.key
+
[zimbra@mail-172 backup]$ zmmailbox -z -m user1@mail-172.example.com dm 257
 +
 
 +
And to confirm it's no longer there:
 +
 
 +
[zimbra@mail-172 backup]$ zmmailbox -z -m user1@mail-172.example.com s -t mess in:Inbox
 +
num: 0, more: false
 
</pre>
 
</pre>
  
====Incremental Backup And Log Events Generated====
+
Below is an example of a delete operation being logged in the redo.log and how to query events for a particular user with the zmredodump command. Notice the DeleteItem events at the end.
 
 
Example of manually starting an incremental backup using the Standard zimbraBackupMode and doing a query to confirm it's completion and status.
 
  
 
<pre>
 
<pre>
[zimbra@mail-172 archive]$ zmprov gs `zmhostname` zimbraBackupMode
+
[zimbra@mail-172 backup]$ zmredodump -m 6 --show-blob /opt/zimbra/redolog/redo.log
# name mail-172.example.com
+
VERIFYING: /opt/zimbra/redolog/redo.log
zimbraBackupMode: Standard
+
HEADER
 
+
------
[zimbra@mail-172 archive]$ ls
+
sequence: 14
redo-20150303.060015.816-seq9.log  redo-20150304.070025.476-seq10.log
+
open:    1
 
+
filesize: 512
[zimbra@mail-172 archive]$ zmbackup -i
+
serverId: 4407a03f-894b-4b1a-817a-684fc34c4f60
incr-20150304.073543.151
+
created:  Wed, 2015/03/04 03:58:10.876 EST (1425459490876)
 +
first op: Wed, 2015/03/04 03:58:18.744 EST (1425459498744)
 +
last op:  Wed, 2015/03/04 03:58:18.744 EST (1425459498744) (not up to date)
 +
version: 1.42
 +
------
 +
[00001601 - 0000162e: 46 bytes; tstamp: 2015/03/04 04:00:26.677 EST] txn 1425452599.101 [PurgeOldMessages] ver=1.42, tstamp=1425459626677, change=1508, mailbox=6
 +
[0000162f - 00001660: 50 bytes; tstamp: 2015/03/04 04:00:26.683 EST] txn 1425452599.101 [CommitTxn] ver=1.42, tstamp=1425459626683, mailbox=6, txnType=PurgeOldMessages
 +
[00002691 - 000026be: 46 bytes; tstamp: 2015/03/04 04:10:26.816 EST] txn 1425452599.113 [PurgeOldMessages] ver=1.42, tstamp=1425460226816, change=1509, mailbox=6
 +
[000026bf - 000026f0: 50 bytes; tstamp: 2015/03/04 04:10:26.832 EST] txn 1425452599.113 [CommitTxn] ver=1.42, tstamp=1425460226832, mailbox=6, txnType=PurgeOldMessages
 +
[00002ab1 - 00002ade: 46 bytes; tstamp: 2015/03/04 04:21:27.376 EST] txn 1425452599.124 [PurgeOldMessages] ver=1.42, tstamp=1425460887376, change=1510, mailbox=6
 +
[00002adf - 00002b10: 50 bytes; tstamp: 2015/03/04 04:21:27.381 EST] txn 1425452599.124 [CommitTxn] ver=1.42, tstamp=1425460887381, mailbox=6, txnType=PurgeOldMessages
 +
[00002ed1 - 00002efe: 46 bytes; tstamp: 2015/03/04 04:32:27.610 EST] txn 1425452599.135 [PurgeOldMessages] ver=1.42, tstamp=1425461547610, change=1511, mailbox=6
 +
[00002eff - 00002f30: 50 bytes; tstamp: 2015/03/04 04:32:27.617 EST] txn 1425452599.135 [CommitTxn] ver=1.42, tstamp=1425461547617, mailbox=6, txnType=PurgeOldMessages
 +
[000032f1 - 0000331e: 46 bytes; tstamp: 2015/03/04 04:43:27.828 EST] txn 1425452599.146 [PurgeOldMessages] ver=1.42, tstamp=1425462207828, change=1512, mailbox=6
 +
[0000331f - 00003350: 50 bytes; tstamp: 2015/03/04 04:43:27.839 EST] txn 1425452599.146 [CommitTxn] ver=1.42, tstamp=1425462207839, mailbox=6, txnType=PurgeOldMessages
 +
[000034d1 - 0000350c: 60 bytes; tstamp: 2015/03/04 04:48:18.119 EST] txn 1425452599.151 [DeleteItem] ver=1.42, tstamp=1425462498119, change=1513, mailbox=6, ids=[257], type=message
 +
[0000350d - 0000353e: 50 bytes; tstamp: 2015/03/04 04:48:18.306 EST] txn 1425452599.151 [CommitTxn] ver=1.42, tstamp=1425462498306, mailbox=6, txnType=DeleteItem
 +
</pre>
  
[zimbra@mail-172 archive]$ zmbackupquery -lb incr-20150304.073543.151 -v
+
Listing of the backups that are currently associated with the account we'll be restoring:
Label:  incr-20150304.073543.151
+
 
Type:    incremental
+
<pre>
Status:  completed
+
[zimbra@mail-172 backup]$ zmbackupquery -a user1@mail-172.example.com
Started: Wed, 2015/03/04 02:35:43.151 EST
+
Account: user1@mail-172.example.com
Ended:  Wed, 2015/03/04 02:35:51.981 EST
+
 
Redo log sequence range: 10 .. 11
+
    Label:  incr-20150304.085810.220
Number of accounts: 10 out of 10 completed
+
    Type:    incremental
Accounts:
+
    Started: Wed, 2015/03/04 03:58:10.220 EST
  admin@mail-172.example.com: completed
+
    Ended:  Wed, 2015/03/04 03:58:16.393 EST
  galsync.qva4ekog0@mail-172.example.com: completed
+
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
  ham.jgfdb3oqjf@mail-172.example.com: completed
 
  spam.umhx3owv3s@mail-172.example.com: completed
 
  user1@mail-172.example.com: completed
 
  user2@mail-172.example.com: completed
 
  user3@mail-172.example.com: completed
 
  user4@mail-172.example.com: completed
 
  user5@mail-172.example.com: completed
 
  virus-quarantine.gusiso1cd@mail-172.example.com: completed
 
  
Total space: 14020MB
+
    Label:   full-20150304.082015.535
Free space: 6032MB
+
    Type:   full
 +
    Started: Wed, 2015/03/04 03:20:15.535 EST
 +
    Ended:  Wed, 2015/03/04 03:20:39.109 EST
 +
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
 
</pre>
 
</pre>
  
Notice how the log events are soap requests and differ from the full backup above and lack the INFO [*Backup*] formatting. Important to note this if your attempting to grep for backup/restore activity. Just like with the full, it starts with an authentication/acl request and states it's starting, how many accounts found, AsyncFileCopier starting, and the label name for this backup session.
+
Run a zmrestore with no other options other than the account flag and the email address of the account we are restoring. '''Note''' - this example is to show why this often times isn't what you'll do in real circumstances and will require other zmrestore options to achieve what you want.
 
 
From /opt/zimbra/log/mailbox.log
 
  
 
<pre>
 
<pre>
2015-03-04 02:35:42,356 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/AuthRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] soap - AuthRequest elapsed=94
+
[zimbra@mail-172 backup]$ zmrestore -a user1@mail-172.example.com
2015-03-04 02:35:42,481 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Backup request started
 
2015-03-04 02:35:42,917 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Found 10 accounts on server mail-172.example.com
 
2015-03-04 02:35:43,254 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] io - AsyncFileCopier is starting
 
2015-03-04 02:35:43,255 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup started for backup set; label: incr-20150304.073543.151
 
 
</pre>
 
</pre>
  
The log events are again trimmed below just for the user1 and admin account for the user backup section of the log file. Notice the absence of any statements of the accounts being put into maintenance mode.
+
From the /opt/zimbra/log/mailbox.log we have the following log events. We see the restore request kick off and the full backup label that it'll reference as the starting point. It also lists the zimbraId rather than the email address for the restore initially.
  
 
<pre>
 
<pre>
2015-03-04 02:35:44,118 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] index - OpenLuceneIndex impl=NIOFSDirectory,dir=/opt/zimbra/index/0/6/index/0
+
2015-03-04 04:53:02,221 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/AuthRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - AuthRequest elapsed=60
2015-03-04 02:35:44,119 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 LOADED
+
2015-03-04 04:53:02,519 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is starting
2015-03-04 02:35:44,120 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup is started for account user1@mail-172.example.com
+
2015-03-04 04:53:02,565 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Using full backup full-20150304.082015.535 as starting point for restoring account 3c397edc-c015-4d82-ae8a-1084692f8a93
2015-03-04 02:35:44,120 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Saving account information from LDAP
 
2015-03-04 02:35:44,127 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup has ended
 
2015-03-04 02:35:44,127 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Account user1@mail-172.example.com in backup set incr-20150304.073543.151: All pending file IO completed (0 out of 0)
 
[cut]
 
2015-03-04 02:35:44,212 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=admin@mail-172.example.com;mid=1;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup is started for account admin@mail-172.example.com
 
2015-03-04 02:35:44,212 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=admin@mail-172.example.com;mid=1;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Saving account information from LDAP
 
2015-03-04 02:35:44,215 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=admin@mail-172.example.com;mid=1;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup has ended
 
2015-03-04 02:35:44,217 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=admin@mail-172.example.com;mid=1;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Account admin@mail-172.example.com in backup set incr-20150304.073543.151: All pending file IO completed (0 out of 0)
 
 
</pre>
 
</pre>
  
The incremental will then end with log events related to copying the redologs into the backup directory and then purging the redologs that can be deleted. This example states redo log sequence 9 can be deleted. We'll confirm it is later.
+
And then we'll see the reference to the email address and the mailboxId associated with the account/zimbraId .
 
 
 
<pre>
 
<pre>
2015-03-04 02:35:44,618 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] redolog - waiting for FileLogWriter.FsyncThread-1425452599560 to finish.
+
2015-03-04 04:53:02,993 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - waiting for FileLogWriter.FsyncThread-1425459490899 to finish.
2015-03-04 02:35:44,628 INFO  [FileLogWriter.FsyncThread-1425452599560] [] redolog - fsync thread exiting
+
2015-03-04 04:53:02,997 INFO  [FileLogWriter.FsyncThread-1425459490899] [] redolog - fsync thread exiting
2015-03-04 02:35:44,628 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] redolog - FileLogWriter.FsyncThread-1425452599560 finished
+
2015-03-04 04:53:02,997 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - FileLogWriter.FsyncThread-1425459490899 finished
2015-03-04 02:35:44,757 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] redolog - Redo log rollover took 540ms
+
2015-03-04 04:53:03,028 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - Redo log rollover took 463ms
2015-03-04 02:35:44,758 INFO  [FileLogWriter.FsyncThread-1425454544757] [] redolog - Starting fsync thread with interval 10
+
2015-03-04 04:53:03,028 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore started for account user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox id 6
2015-03-04 02:35:44,776 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Found 3 redo logs to backup
 
2015-03-04 02:35:44,861 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Last backed-up redo log sequence = 9
 
2015-03-04 02:35:44,943 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Marking redo log /opt/zimbra/redolog/archive/redo-20150303.060015.816-seq9.log for deletion
 
2015-03-04 02:35:44,943 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Copying redo log /opt/zimbra/redolog/archive/redo-20150304.070025.476-seq10.log to /opt/zimbra/backup/tmp/incr-20150304.073543.151/redologs/redo-20150304.070025.476-seq10.log
 
2015-03-04 02:35:45,053 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Retaining recent redo log /opt/zimbra/redolog/archive/redo-20150304.070025.476-seq10.log
 
2015-03-04 02:35:45,053 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Copying redo log /opt/zimbra/redolog/archive/redo-20150304.073544.755-seq11.log to /opt/zimbra/backup/tmp/incr-20150304.073543.151/redologs/redo-20150304.073544.755-seq11.log
 
2015-03-04 02:35:45,067 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Retaining recent redo log /opt/zimbra/redolog/archive/redo-20150304.073544.755-seq11.log
 
 
</pre>
 
</pre>
  
The last limes confirm the backup finished successfully.
+
Since we are basically over-writing the account, the account is placed into maintenance mode first and then existing data is deleted. Only after the account has been deleted will the account be restored using the backup data. Since we didn't use the -ca and -pre options for zmrestore, this account will reuse it's existing zimbraId, mailboxId, and of course - email address.
  
 
<pre>
 
<pre>
2015-03-04 02:35:51,935 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Backup set incr-20150304.073543.151: All pending file IO completed (0 out of 0)
+
2015-03-04 04:53:03,042 INFO  [FileLogWriter.FsyncThread-1425462783028] [] redolog - Starting fsync thread with interval 10
2015-03-04 02:35:51,981 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] io - AsyncFileCopier is shut down
+
2015-03-04 04:53:03,096 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailbox - Putting mailbox 6 under maintenance.
2015-03-04 02:35:51,981 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup finished for backup set; label: incr-20150304.073543.151
+
2015-03-04 04:53:03,097 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailbox - clearing contents of mailbox 6, group 6
2015-03-04 02:35:51,982 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Deleting redo log /opt/zimbra/redolog/archive/redo-20150303.060015.816-seq9.log
+
2015-03-04 04:53:03,209 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restoring to mailbox id 6 for existing account 3c397edc-c015-4d82-ae8a-1084692f8a93.
2015-03-04 02:35:52,909 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Backup request finished
+
2015-03-04 04:53:03,256 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loading schema with version 7.2
2015-03-04 02:35:52,909 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] soap - BackupRequest elapsed=10451
+
2015-03-04 04:53:03,287 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Renaming volume_id column to locator in source table mail_item
 +
2015-03-04 04:53:03,584 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Deleting directory /opt/zimbra/store/0/6/msg
 +
2015-03-04 04:53:03,599 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 1 blobs during restore
 +
2015-03-04 04:53:03,622 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Deleting directory /opt/zimbra/index/0/6/index
 
</pre>
 
</pre>
  
For an incremental, the account sub-directories will have ldap data saved also for each user but blobs and indexes aren't. That data resides in the redologs from the system under the redologs directory.
+
At this point, the data for the account was restored to the state of how it was when the full backup was ran.  
  
 
<pre>
 
<pre>
[zimbra@mail-172 incr-20150304.073543.151]$ ls -R
+
2015-03-04 04:53:03,664 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 2 index files during restore
.:
+
2015-03-04 04:53:03,665 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 AVAILABLE
accounts ldap  redologs  session.xml  sys
+
2015-03-04 04:53:03,670 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Account user1@mail-172.example.com: All pending file IO completed (2 out of 2)
 +
</pre>
  
./accounts:
+
Now we see the restore start playing redologs that were made after the full backup. This section is the redologs from incr-20150304.085810.220 backup session, which were : redo-20150304.070025.476-seq10.log redo-20150304.073544.755-seq11.log redo-20150304.074024.058-seq12.log redo-20150304.085810.879-seq13.log . Located in, /opt/zimbra/backup/sessions/incr-20150304.085810.220/redologs .
3c3 423 434 75d  7ac  89f  a46  af0  c53  eab
 
  
./accounts/3c3:
+
<pre>
97e
+
2015-03-04 04:53:03,671 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Run redo operations since last full backup
 
+
2015-03-04 04:53:03,733 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] index - OpenLuceneIndex impl=NIOFSDirectory,dir=/opt/zimbra/index/0/6/index/0
./accounts/3c3/97e:
+
2015-03-04 04:53:03,733 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 LOADED
3c397edc-c015-4d82-ae8a-1084692f8a93
+
2015-03-04 04:53:03,733 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-04 04:53:03,733 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] cache - initializing folder and tag caches for mailbox 6
 +
2015-03-04 04:53:03,746 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-04 04:53:03,752 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-04 04:53:03,757 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
</pre>
  
./accounts/3c3/97e/3c397edc-c015-4d82-ae8a-1084692f8a93:
+
Notice it will reference the sequence number of the redo log when it is plays those in /opt/zimbra/redolog/archive/ . Currently, the server has the following in that directory : redo-20150304.085810.879-seq13.log  redo-20150304.095303.026-seq14.log  redo-20150304.102039.541-seq15.log .
ldap.xml
 
  
[cut]
+
<pre>
 +
2015-03-04 04:53:03,763 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Run redo operations from archived redo logs starting at sequence 13
 +
2015-03-04 04:53:03,764 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-04 04:53:03,774 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-04 04:53:03,780 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-04 04:53:03,787 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-04 04:53:03,795 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
</pre>
  
./accounts/7ac:
+
And while it replays redo log sequence 13, we see that it replays the delete operation for message id 257.
8de
 
  
./accounts/7ac/8de:
+
<pre>
7ac8de92-13fe-4d19-b9da-6872169fb5c9
+
2015-03-04 04:53:03,824 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailop - Deleting Message (id=257).
 +
</pre>
  
./accounts/7ac/8de/7ac8de92-13fe-4d19-b9da-6872169fb5c9:
+
Final log events showing restore is finished.
ldap.xml
 
  
[cut]
+
<pre>
 +
2015-03-04 04:53:03,832 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore finished for user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox 6 to mailbox 6
 +
2015-03-04 04:53:03,833 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is shut down
 +
2015-03-04 04:53:03,833 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - RestoreRequest elapsed=1535
 +
</pre>
  
./ldap:
+
Confirm that the message is still missing from the account:
ldap-config.bak.gz  ldap.bak.gz
 
  
./redologs:
+
<pre>
redo-20150304.070025.476-seq10.log  redo-20150304.073544.755-seq11.log
+
[zimbra@mail-172 backup]$ zmmailbox -z -m user1@mail-172.example.com s -t mess in:Inbox
 +
num: 0, more: false
 +
</pre>
  
./sys:
+
Confirm that the account is still using the same zimbraId, mailboxId, and email address :
config.dat  current_volumes.dat  db_schema.xml  localconfig.xml  ssh  ssl  volume.dat
 
  
./sys/ssh:
+
<pre>
authorized_keys  zimbra_identity  zimbra_identity.pub
+
[zimbra@mail-172 backup]$ zmprov gmi user1@mail-172.example.com
 +
mailboxId: 6
 +
quotaUsed: 0
  
./sys/ssl:
+
[zimbra@mail-172 backup]$ zmprov ga user1@mail-172.example.com zimbraId
zimbra
+
# name user1@mail-172.example.com
 +
zimbraId: 3c397edc-c015-4d82-ae8a-1084692f8a93
 +
</pre>
  
./sys/ssl/zimbra:
+
====Using The -restoreToTime Option To Restore Prior To A Message Being Deleted====
ca  commercial  jetty.pkcs12  server
 
  
./sys/ssl/zimbra/ca:
+
First, let's identify the exact time the delete operation took place. From our previous examples above I already know what redo log sequence file it was logged in.
ca.key  ca.pem  ca.srl  ca.srl.old  index.txt  index.txt.attr  index.txt.old  newcerts  zmssl.cnf
 
  
./sys/ssl/zimbra/ca/newcerts:
+
<pre>
1424523586.pem  1424523591.pem  1424523597.pem  1424523603.pem
+
[zimbra@mail-172 backup]$ zmredodump -m 6 --show-blob /opt/zimbra/redolog/archive/redo-20150304.095303.026-seq14.log | grep DeleteItem
 +
[000034d1 - 0000350c: 60 bytes; tstamp: 2015/03/04 04:48:18.119 EST] txn 1425452599.151 [DeleteItem] ver=1.42, tstamp=1425462498119, change=1513, mailbox=6, ids=[257], type=message
 +
[0000350d - 0000353e: 50 bytes; tstamp: 2015/03/04 04:48:18.306 EST] txn 1425452599.151 [CommitTxn] ver=1.42, tstamp=1425462498306, mailbox=6, txnType=DeleteItem
 +
</pre>
  
./sys/ssl/zimbra/commercial:
+
The first line above shows me the delete request was done at "2015/03/04 04:48:18.119" for mailbox=6, ids=[257], type=message . Ids is the message id, that were already used to delete the message in the above example and was shown in the zmmailbox search command.
  
./sys/ssl/zimbra/server:
 
server.crt  server.csr  server.key
 
</pre>
 
  
Notice that redo log sequence 9 was indeed deleted from the redolog/archive directory.
+
The example uses the time above but subtracted one from it - 04:48:18.118 vs 04:48:18.119 .
  
 
<pre>
 
<pre>
[zimbra@mail-172 archive]$ pwd ; ls
+
[zimbra@mail-172 backup]$ zmrestore -a user1@mail-172.example.com -restoreToTime "2015/03/04 04:48:18.118"
/opt/zimbra/redolog/archive
+
using restore to time of 2015/03/04 04:48:18
redo-20150304.070025.476-seq10.log  redo-20150304.073544.755-seq11.log  redo-20150304.074024.058-seq12.log
 
 
</pre>
 
</pre>
  
If you had created new users after your last full backup, you would see that there was also a full backup started as well. For example :
+
And to now confirm the message is back in the account:
  
 
<pre>
 
<pre>
[zimbra@mail-172 log]$ zmbackup -i
+
[zimbra@mail-172 backup]$ zmmailbox -z -m user1@mail-172.example.com s -t mess in:Inbox
incr-20150304.085810.220
+
num: 1, more: false
full-20150304.085818.889
 
  
[zimbra@mail-172 log]$ zmbackupquery -a user6@mail-172.example.com
+
    Id  Type  From                  Subject                                            Date
Account: user6@mail-172.example.com
+
  ---- ----  --------------------  --------------------------------------------------  --------------
 +
1. 257  mess  admin                Test1                                              02/23/15 09:03
 +
</pre>
  
    Label:  full-20150304.085818.889
+
Note that this will also mean all other data or changes after 04:48:18.118 are lost also in this restored account. Normally in circumstances of trying to recovery data that a user is requesting because they delete messages and now need them recovered you would use the -ca and -pre options for zmrestore so you could then recover them and import the messages back into the existing account they have. Without the -ca and -pre , your over writing the existing account on the system.
    Type:    full
 
    Started: Wed, 2015/03/04 03:58:18.889 EST
 
    Ended:  Wed, 2015/03/04 03:58:25.997 EST
 
    Acct ID: 4e898a68-1886-4a80-b3dc-ac2ab650bf8c
 
  
[zimbra@mail-172 log]$ zmbackupquery -lb full-20150304.085818.889 -v
+
The log events in /opt/zimbra/log/mailbox.log for this request were:
Label:  full-20150304.085818.889
 
Type:    full
 
Status:  completed
 
Started: Wed, 2015/03/04 03:58:18.889 EST
 
Ended:  Wed, 2015/03/04 03:58:25.997 EST
 
Redo log sequence range: 14 .. 14
 
Number of accounts: 1 out of 1 completed
 
Accounts:
 
  user6@mail-172.example.com: completed
 
 
 
Total space: 14020MB
 
Free space: 6038MB
 
</pre>
 
 
 
====Contents Of accounts.xml And sessions.xml From The Full And Incremental Backup Examples====
 
 
 
First, see what zmbackupquery shows for a particular user in regards to the backup labels they are included in.
 
  
 
<pre>
 
<pre>
$ zmbackupquery -a user1@mail-172.example.com
+
2015-03-04 05:20:39,194 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is starting
Account: user1@mail-172.example.com
+
2015-03-04 05:20:39,238 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Using full backup full-20150304.082015.535 as starting point for restoring account 3c397edc-c015-4d82-ae8a-1084692f8a93
 
+
2015-03-04 05:20:39,526 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - waiting for FileLogWriter.FsyncThread-1425462783028 to finish.
    Label:   incr-20150304.073543.151
+
2015-03-04 05:20:39,533 INFO  [FileLogWriter.FsyncThread-1425462783028] [] redolog - fsync thread exiting
    Type:   incremental
+
2015-03-04 05:20:39,533 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - FileLogWriter.FsyncThread-1425462783028 finished
    Started: Wed, 2015/03/04 02:35:43.151 EST
+
2015-03-04 05:20:39,543 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - Redo log rollover took 305ms
    Ended:   Wed, 2015/03/04 02:35:51.981 EST
+
2015-03-04 05:20:39,543 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore started for account user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox id 6
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
+
2015-03-04 05:20:39,550 INFO  [FileLogWriter.FsyncThread-1425464439542] [] redolog - Starting fsync thread with interval 10
 
+
2015-03-04 05:20:39,593 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailbox - Putting mailbox 6 under maintenance.
    Label:   full-20150304.012000.193
+
2015-03-04 05:20:39,593 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailbox - clearing contents of mailbox 6, group 6
    Type:   full
+
2015-03-04 05:20:39,614 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restoring to mailbox id 6 for existing account 3c397edc-c015-4d82-ae8a-1084692f8a93.
    Started: Tue, 2015/03/03 20:20:00.193 EST
+
2015-03-04 05:20:39,652 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loading schema with version 7.2
    Ended:   Tue, 2015/03/03 20:20:28.630 EST
+
2015-03-04 05:20:39,660 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Renaming volume_id column to locator in source table mail_item
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
+
2015-03-04 05:20:39,692 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Deleting directory /opt/zimbra/store/0/6/msg
</pre>
+
2015-03-04 05:20:39,700 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 1 blobs during restore
 
+
2015-03-04 05:20:39,703 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Deleting directory /opt/zimbra/index/0/6/index
Now let's review the accounts/session xml files that list all the users within those particular backup sessions. The /opt/zimbra/backup/accounts.xml is the referenced to determine what is the last know full backup session the user was in. If the /opt/zimbra/backup/accounts.xml is corrupted, unreadable, or incorrect - this can cause issues with restoring users.  
+
2015-03-04 05:20:39,713 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 2 index files during restore
 
+
2015-03-04 05:20:39,715 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 AVAILABLE
Also notice that it also references the zimbraId for the user at the time of the backup. If you were to delete a user and then create a new account using the same email address [user1@mail-172.example.com] that new account will have a different zimbraId and therefor the backup/restore commands will not work as you might expected because of the differing zimbraId. The zmrestore command only can take an email address for the -a option, it can not use the zimbraID.
+
2015-03-04 05:20:39,717 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Account user1@mail-172.example.com: All pending file IO completed (2 out of 2)
 
+
2015-03-04 05:20:39,717 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Run redo operations since last full backup
<pre>
+
2015-03-04 05:20:39,732 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] index - OpenLuceneIndex impl=NIOFSDirectory,dir=/opt/zimbra/index/0/6/index/0
[zimbra@mail-172 backup]$ pwd
+
2015-03-04 05:20:39,732 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 LOADED
/opt/zimbra/backup
+
2015-03-04 05:20:39,732 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 
+
2015-03-04 05:20:39,732 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] cache - initializing folder and tag caches for mailbox 6
[zimbra@mail-172 backup]$ cat accounts.xml
+
2015-03-04 05:20:39,743 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
<?xml version="1.0" encoding="utf-8"?>
+
2015-03-04 05:20:39,749 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-04 05:20:39,754 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-04 05:20:39,760 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Run redo operations from archived redo logs starting at sequence 13
 +
2015-03-04 05:20:39,762 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-04 05:20:39,770 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-04 05:20:39,774 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-04 05:20:39,780 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-04 05:20:39,786 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-04 05:20:39,789 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore finished for user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox 6 to mailbox 6
 +
2015-03-04 05:20:39,791 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is shut down
 +
2015-03-04 05:20:39,791 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - RestoreRequest elapsed=646
 +
</pre>
 +
 
 +
Notice that this restore, unlike the first example, does '''NOT''' have the following line :
 +
<pre>
 +
INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailop - Deleting Message (id=257).
 +
</pre>
 +
 
 +
====Blobs In Backup And Blobs In Production====
  
<backupMetadata xmlns="urn:zimbraBackupMeta" version="7.2" dbVersion="103">
+
This might be a good time to take a look at the blobs and how they are saved/stored in the backups and how they compare to the store volume. The example below is from our user and message details from above.
  <allAccounts>
 
    <account zimbraId="af06b0b4-3160-4ea3-a55b-81163a9914a0" email="user5@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
 
    </account>
 
    <account zimbraId="75d3d364-a384-4077-8ac5-87b6960b57cd" email="user3@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
 
    </account>
 
    <account zimbraId="4343a299-5259-4826-b1c1-becbfbb9b8f0" email="galsync.qva4ekog0@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
 
    </account>
 
    <account zimbraId="89fc5986-31a3-406e-8084-0ce0b98a251f" email="user2@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
 
    </account>
 
    <account zimbraId="42380a6e-5718-4d68-ab37-e8d5bc9e6977" email="spam.umhx3owv3s@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
 
    </account>
 
    <account zimbraId="eab3d56e-ffd9-4412-95de-48f102d2d252" email="user4@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
 
    </account>
 
    <account zimbraId="7ac8de92-13fe-4d19-b9da-6872169fb5c9" email="admin@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
 
    </account>
 
    <account zimbraId="4e898a68-1886-4a80-b3dc-ac2ab650bf8c" email="user6@mail-172.example.com" latestFullBackupLabel="full-20150304.085818.889">
 
    </account>
 
    <account zimbraId="a46dfc59-a3e9-4f09-adfb-af8efc42aa9f" email="virus-quarantine.gusiso1cd@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
 
    </account>
 
    <account zimbraId="3c397edc-c015-4d82-ae8a-1084692f8a93" email="user1@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
 
    </account>
 
    <account zimbraId="c5315c5d-97cb-4d84-bc70-374a67f13309" email="ham.jgfdb3oqjf@mail-172.example.com" latestFullBackupLabel="full-20150304.012000.193">
 
    </account>
 
  </allAccounts>
 
</backupMetadata>
 
</pre>
 
 
 
In each backup session, there will be a sessions.xml file that acts as a reference or summary file of the backup. At the top, you'll see what version of ZCS was running and what options the backup environment had set. It will then report the final status for each user for the backup attempt against the account. At the end, there's a section in regards to errors and if any were encountered.  
 
  
 
<pre>
 
<pre>
[zimbra@mail-172 backup]$ cd sessions/
+
[zimbra@mail-172 blobs]$ pwd
[zimbra@mail-172 sessions]$ cd full-20150304.012000.193
+
/opt/zimbra/backup/sessions/full-20150304.082015.535/accounts/3c3/97e/3c397edc-c015-4d82-ae8a-1084692f8a93/blobs
[zimbra@mail-172 full-20150304.012000.193]$ cat session.xml
 
<?xml version="1.0" encoding="utf-8"?>
 
  
<backupMetadata xmlns="urn:zimbraBackupMeta" version="7.2" dbVersion="103">
+
[zimbra@mail-172 blobs]$ unzip -Z blobs-1.zip
  <backupSet label="full-20150304.012000.193" zcsRelease="8.6.0_GA_1153 20141215151258 20141215-1518 NETWORK" startTime="1425432000193" endTime="1425432028630" minRedoSeq="10" maxRedoSeq="10" sharedBlobsZipped="true" sharedBlobsZipNameDigestChars="1" sharedBlobsDirectoryDepth="5" sharedBlobsCharsPerDirectory="2" type="full" accountsDirectoryDepth="2">
+
Archive: blobs-1.zip
    <desc>Full backup</desc>
+
Zip file size: 1439 bytes, number of entries: 1
    <accounts>
+
-rw----    4.5 fat    1209 b- stor 15-Mar-04 03:20 1/0/sha256_mBS9YKqyNpLknKCDWY5WNEbTgotX,UNrXMA5ga+s6LA=_257-2.msg1
      <account zimbraId="af06b0b4-3160-4ea3-a55b-81163a9914a0" email="user5@mail-172.example.com" status="COMPLETED">
+
1 file, 1209 bytes uncompressed, 1209 bytes compressed:  0.0%
      </account>
+
 
      <account zimbraId="75d3d364-a384-4077-8ac5-87b6960b57cd" email="user3@mail-172.example.com" status="COMPLETED">
+
[zimbra@mail-172 blobs]$ ls -la /opt/zimbra/store/0/6/msg/0/257-2.msg
      </account>
+
-rw-r----- 1 zimbra zimbra 1209 Mar  4 05:20 /opt/zimbra/store/0/6/msg/0/257-2.msg
      <account zimbraId="89fc5986-31a3-406e-8084-0ce0b98a251f" email="user2@mail-172.example.com" status="COMPLETED">
+
 
      </account>
+
[zimbra@mail-172 blobs]$ unzip blobs-1.zip
      <account zimbraId="4343a299-5259-4826-b1c1-becbfbb9b8f0" email="galsync.qva4ekog0@mail-172.example.com" status="COMPLETED">
+
Archive:  blobs-1.zip
      </account>
+
extracting: 1/0/sha256_mBS9YKqyNpLknKCDWY5WNEbTgotX,UNrXMA5ga+s6LA=_257-2.msg1
      <account zimbraId="eab3d56e-ffd9-4412-95de-48f102d2d252" email="user4@mail-172.example.com" status="COMPLETED">
+
 
      </account>
+
[zimbra@mail-172 blobs]$ ls
      <account zimbraId="42380a6e-5718-4d68-ab37-e8d5bc9e6977" email="spam.umhx3owv3s@mail-172.example.com" status="COMPLETED">
+
1  blobs-1.zip
      </account>
+
 
      <account zimbraId="7ac8de92-13fe-4d19-b9da-6872169fb5c9" email="admin@mail-172.example.com" status="COMPLETED">
+
[zimbra@mail-172 blobs]$ ls -la 1/0/sha256_mBS9YKqyNpLknKCDWY5WNEbTgotX\,UNrXMA5ga+s6LA\=_257-2.msg1
      </account>
+
-rw-r----- 1 zimbra zimbra 1209 Mar  4 03:20 1/0/sha256_mBS9YKqyNpLknKCDWY5WNEbTgotX,UNrXMA5ga+s6LA=_257-2.msg1
      <account zimbraId="a46dfc59-a3e9-4f09-adfb-af8efc42aa9f" email="virus-quarantine.gusiso1cd@mail-172.example.com" status="COMPLETED">
+
 
      </account>
+
[zimbra@mail-172 blobs]$ head 1/0/sha256_mBS9YKqyNpLknKCDWY5WNEbTgotX\,UNrXMA5ga+s6LA\=_257-2.msg1
      <account zimbraId="3c397edc-c015-4d82-ae8a-1084692f8a93" email="user1@mail-172.example.com" status="COMPLETED">
+
Return-Path: zimbra@mail-172.example.com
      </account>
+
Received: from mail-172.example.com (LHLO mail-172.example.com)
      <account zimbraId="c5315c5d-97cb-4d84-bc70-374a67f13309" email="ham.jgfdb3oqjf@mail-172.example.com" status="COMPLETED">
+
(192.168.1.172) by mail-172.example.com with LMTP; Mon, 23 Feb 2015
      </account>
+
09:02:58 -0500 (EST)
    </accounts>
+
Received: from localhost (localhost.localdomain [127.0.0.1])
    <stats>
+
        by mail-172.example.com (Postfix) with ESMTP id 4F8AE8433D
      <counter name="total_time" numSamples="1" sum="28437" unit="ms">
+
        for <user1@mail-172.example.com>; Mon, 23 Feb 2015 09:02:58 -0500 (EST)
      </counter>
+
X-Virus-Scanned: amavisd-new at mail-172.example.com
      <counter name="sysdb_time" numSamples="1" sum="1111" unit="ms">
+
X-Spam-Flag: NO
      </counter>
+
X-Spam-Score: -1.9
      <counter name="sysdb_bytes" numSamples="1" sum="35210" unit="bytes">
+
 
      </counter>
+
[zimbra@mail-172 blobs]$ head /opt/zimbra/store/0/6/msg/0/257-2.msg
      <counter name="redologs_time" numSamples="0" sum="0" unit="ms">
+
Return-Path: zimbra@mail-172.example.com
      </counter>
+
Received: from mail-172.example.com (LHLO mail-172.example.com)
      <counter name="redologs_bytes" numSamples="0" sum="0" unit="bytes">
+
(192.168.1.172) by mail-172.example.com with LMTP; Mon, 23 Feb 2015
      </counter>
+
09:02:58 -0500 (EST)
      <counter name="accounts_time" numSamples="10" sum="4827" unit="ms">
+
Received: from localhost (localhost.localdomain [127.0.0.1])
      </counter>
+
        by mail-172.example.com (Postfix) with ESMTP id 4F8AE8433D
      <counter name="ldap_time" numSamples="10" sum="172" unit="ms">
+
        for <user1@mail-172.example.com>; Mon, 23 Feb 2015 09:02:58 -0500 (EST)
      </counter>
+
X-Virus-Scanned: amavisd-new at mail-172.example.com
      <counter name="ldap_bytes" numSamples="10" sum="25665" unit="bytes">
+
X-Spam-Flag: NO
      </counter>
+
X-Spam-Score: -1.9
      <counter name="db_time" numSamples="10" sum="4787" unit="ms">
 
      </counter>
 
      <counter name="db_bytes" numSamples="10" sum="78690" unit="bytes">
 
      </counter>
 
      <counter name="db_digest_map_load_time" numSamples="10" sum="2400" unit="ms">
 
      </counter>
 
      <counter name="msgs_time" numSamples="10" sum="451" unit="ms">
 
      </counter>
 
      <counter name="msg_copy_time" numSamples="74" sum="25" unit="ms">
 
      </counter>
 
      <counter name="msg_copy_bytes" numSamples="74" sum="149611" unit="bytes">
 
      </counter>
 
      <counter name="msg_link_time" numSamples="0" sum="0" unit="ms">
 
      </counter>
 
      <counter name="index_time" numSamples="48" sum="80" unit="ms">
 
      </counter>
 
      <counter name="index_bytes" numSamples="38" sum="73510" unit="bytes">
 
      </counter>
 
    </stats>
 
    <errors>
 
    </errors>
 
  </backupSet>
 
</backupMetadata>
 
 
</pre>
 
</pre>
  
An incremental session.xml file is similar to a full backups session.xml .
+
====Knowing When The -br [To Incremental] Or -rf [Only Full] Option Is Required====
 +
 
 +
=====Pre-Steps=====
 +
 
 +
Let's query current backups and then create a new full and new incremental where we also delete a message between the full and the incremental.
  
 
<pre>
 
<pre>
[zimbra@mail-172 sessions]$ cd incr-20150304.073543.151
+
[zimbra@mail-172 ~]$ zmbackupquery -a user1@`zmhostname`
[zimbra@mail-172 incr-20150304.073543.151]$ cat session.xml
+
Account: user1@mail-172.example.com
<?xml version="1.0" encoding="utf-8"?>
+
 
 +
    Label:  incr-20150305.060013.901
 +
    Type:    incremental
 +
    Started: Thu, 2015/03/05 01:00:13.901 EST
 +
    Ended:  Thu, 2015/03/05 01:00:26.273 EST
 +
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
 +
 
 +
    Label:  incr-20150304.085810.220
 +
    Type:    incremental
 +
    Started: Wed, 2015/03/04 03:58:10.220 EST
 +
    Ended:  Wed, 2015/03/04 03:58:16.393 EST
 +
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
  
<backupMetadata xmlns="urn:zimbraBackupMeta" version="7.2" dbVersion="103">
+
    Labelfull-20150304.082015.535
   <backupSet label="incr-20150304.073543.151" zcsRelease="8.6.0_GA_1153 20141215151258 20141215-1518 NETWORK" startTime="1425454543151" endTime="1425454551981" minRedoSeq="10" maxRedoSeq="11" sharedBlobsZipped="true" sharedBlobsZipNameDigestChars="1" sharedBlobsDirectoryDepth="5" sharedBlobsCharsPerDirectory="2" type="incremental" accountsDirectoryDepth="2">
+
    Type:    full
     <desc>Incremental backup</desc>
+
    Started: Wed, 2015/03/04 03:20:15.535 EST
     <accounts>
+
     Ended:  Wed, 2015/03/04 03:20:39.109 EST
      <account zimbraId="af06b0b4-3160-4ea3-a55b-81163a9914a0" email="user5@mail-172.example.com" status="COMPLETED">
+
     Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
      </account>
+
 
      <account zimbraId="75d3d364-a384-4077-8ac5-87b6960b57cd" email="user3@mail-172.example.com" status="COMPLETED">
+
[zimbra@mail-172 ~]$ zmbackup -f -a all
      </account>
+
full-20150306.043202.011
      <account zimbraId="89fc5986-31a3-406e-8084-0ce0b98a251f" email="user2@mail-172.example.com" status="COMPLETED">
+
 
      </account>
+
[zimbra@mail-172 ~]$ zmmailbox -z -m user1@mail-172.example.com s -t mess in:Inbox
      <account zimbraId="4343a299-5259-4826-b1c1-becbfbb9b8f0" email="galsync.qva4ekog0@mail-172.example.com" status="COMPLETED">
+
num: 1, more: false
      </account>
+
 
      <account zimbraId="eab3d56e-ffd9-4412-95de-48f102d2d252" email="user4@mail-172.example.com" status="COMPLETED">
+
    Id  Type  From                  Subject                                            Date
      </account>
+
  ----  ----  --------------------  -------------------------------------------------- --------------
      <account zimbraId="42380a6e-5718-4d68-ab37-e8d5bc9e6977" email="spam.umhx3owv3s@mail-172.example.com" status="COMPLETED">
+
1. 257  mess  admin                Test1                                              02/23/15 09:03
      </account>
+
 
      <account zimbraId="7ac8de92-13fe-4d19-b9da-6872169fb5c9" email="admin@mail-172.example.com" status="COMPLETED">
+
[zimbra@mail-172 ~]$ zmmailbox -z -m user1@mail-172.example.com dm 257
      </account>
+
 
      <account zimbraId="a46dfc59-a3e9-4f09-adfb-af8efc42aa9f" email="virus-quarantine.gusiso1cd@mail-172.example.com" status="COMPLETED">
+
[zimbra@mail-172 ~]$ zmbackup -i
      </account>
+
incr-20150306.043321.683
      <account zimbraId="3c397edc-c015-4d82-ae8a-1084692f8a93" email="user1@mail-172.example.com" status="COMPLETED">
+
 
      </account>
+
[zimbra@mail-172 ~]$ zmbackupquery -a user1@`zmhostname`
      <account zimbraId="c5315c5d-97cb-4d84-bc70-374a67f13309" email="ham.jgfdb3oqjf@mail-172.example.com" status="COMPLETED">
+
Account: user1@mail-172.example.com
      </account>
+
 
     </accounts>
+
     Label:  incr-20150306.043321.683
     <stats>
+
     Type:    incremental
      <counter name="total_time" numSamples="1" sum="8830" unit="ms">
+
    Started: Thu, 2015/03/05 23:33:21.683 EST
      </counter>
+
     Ended:   Thu, 2015/03/05 23:33:27.495 EST
      <counter name="sysdb_time" numSamples="1" sum="563" unit="ms">
+
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
      </counter>
 
      <counter name="sysdb_bytes" numSamples="1" sum="35210" unit="bytes">
 
      </counter>
 
      <counter name="redologs_time" numSamples="1" sum="310" unit="ms">
 
      </counter>
 
      <counter name="redologs_bytes" numSamples="1" sum="126307" unit="bytes">
 
      </counter>
 
      <counter name="accounts_time" numSamples="10" sum="196" unit="ms">
 
      </counter>
 
      <counter name="ldap_time" numSamples="10" sum="129" unit="ms">
 
      </counter>
 
      <counter name="ldap_bytes" numSamples="10" sum="25665" unit="bytes">
 
      </counter>
 
      <counter name="db_time" numSamples="0" sum="0" unit="ms">
 
      </counter>
 
      <counter name="db_bytes" numSamples="0" sum="0" unit="bytes">
 
      </counter>
 
      <counter name="db_digest_map_load_time" numSamples="0" sum="0" unit="ms">
 
      </counter>
 
      <counter name="msgs_time" numSamples="0" sum="0" unit="ms">
 
      </counter>
 
      <counter name="msg_copy_time" numSamples="0" sum="0" unit="ms">
 
      </counter>
 
      <counter name="msg_copy_bytes" numSamples="0" sum="0" unit="bytes">
 
      </counter>
 
      <counter name="msg_link_time" numSamples="0" sum="0" unit="ms">
 
      </counter>
 
      <counter name="index_time" numSamples="0" sum="0" unit="ms">
 
      </counter>
 
      <counter name="index_bytes" numSamples="0" sum="0" unit="bytes">
 
      </counter>
 
     </stats>
 
    <errors>
 
    </errors>
 
   </backupSet>
 
</backupMetadata>
 
</pre>
 
  
====User And Log Events Generated====
+
    Label:  full-20150306.043202.011
 
+
    Type:    full
Please beware that prior backups were deleted and new backups were made on this ZCS test server. So the backup label names might not match prior examples.
+
    Started: Thu, 2015/03/05 23:32:02.011 EST
 +
    Ended:  Thu, 2015/03/05 23:32:13.316 EST
 +
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
 +
 
 +
    Label:  incr-20150305.060013.901
 +
    Type:    incremental
 +
    Started: Thu, 2015/03/05 01:00:13.901 EST
 +
    Ended:  Thu, 2015/03/05 01:00:26.273 EST
 +
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
 +
 
 +
    Label:  incr-20150304.085810.220
 +
    Type:    incremental
 +
    Started: Wed, 2015/03/04 03:58:10.220 EST
 +
    Ended:  Wed, 2015/03/04 03:58:16.393 EST
 +
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
 +
 
 +
    Label:  full-20150304.082015.535
 +
    Type:    full
 +
    Started: Wed, 2015/03/04 03:20:15.535 EST
 +
    Ended:  Wed, 2015/03/04 03:20:39.109 EST
 +
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
 +
</pre>
 +
 
 +
=====First Example - Options -lb, -ca, -pre restore_=====
  
For this example, I'm going to replicate a common situation that system administrators find themselves when trying to restore a user and they fail to include the proper restore options to have the restore stop prior to replaying a message that was deleted by a user. Proper examples of doing the restore will be shown afterwards.
+
For the following examples, we'll include the -ca [create account] and the -pre [add prefix to new account name] . This first example uses the oldest full backup [full-20150304.082015.535 vs. full-20150306.043202.011] the account has with the -lb option. The message we just deleted, existed at the time of the full backup. We'll '''NOT''' be including either the -rf or -br option in this first example.
  
Information on the account we'll restore:
+
Then we'll review the mailbox.log events. Note the following:
 +
* That the log only mentions the parent account, there isn't a reference to the email address with the prefixed name.
 +
** There is a RFE to include the new account name in the log, [https://bugzilla.zimbra.com/show_bug.cgi?id=52641 Bug 52641 - RFE: include -ca -pre new account in mailbox.log log event]
 +
* Though the log will state the new mailboxId and zimbraId for the user, though:
 +
** "user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox id 6" vs "Restoring to mailbox id 12 for new account 016c9f7c-e2e2-4f8f-96d0-e14a4327821d"
 +
* Since we failed to include the -rf option, the restore continues past the full backup and goes through all the other backups that exist, hence we see:
 +
** "backup - Run redo operations since last full backup"
 +
* One of the redologs in our incremental had the delete operation for the message in question and we see evidence of that delete in the log:
 +
** "mailop - Deleting Message (id=257)."
 +
* Since we didn't include the -br option, the restore also continues past the backups and replays the redologs in /opt/zimbra/redolog and it's subdirectory, archive. Notice the reference to sequence 17.
 +
** "backup - Run redo operations from archived redo logs starting at sequence 17"
 +
** /opt/zimbra/redolog/archive/ has : redo-20150306.043322.070-seq17.log  redo-20150306.043611.912-seq18.log
 +
* Towards the end, we'll get a confirmation that the restore has finished with some reference information again - mailboxId's .
 +
** "Restore finished for user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox 6 to mailbox 12"
  
 
<pre>
 
<pre>
[zimbra@mail-172 backup]$ zmprov gmi user1@mail-172.example.com
+
[zimbra@mail-172 ~]$ cat /dev/null > /opt/zimbra/log/mailbox.log
mailboxId: 6
 
quotaUsed: 1209
 
  
[zimbra@mail-172 backup]$ zmprov ga user1@mail-172.example.com zimbraId
+
[zimbra@mail-172 ~]$ zmrestore -a user1@mail-172.example.com -lb full-20150304.082015.535 -ca -pre restore_
# name user1@mail-172.example.com
 
zimbraId: 3c397edc-c015-4d82-ae8a-1084692f8a93
 
</pre>
 
  
Example of error you'll receive if you attempt to use the zimbraId rather than the email address for the zmrestore command. This is important to note if your trying to restore an account that was deleted and then later created again and the various backups and accounts.xml file has different zimbraId's associated with the same email address.
+
[zimbra@mail-172 ~]$ cat /opt/zimbra/log/mailbox.log
 
+
2015-03-05 23:35:40,815 INFO  [MailboxPurge] [name=spam.umhx3owv3s@mail-172.example.com;mid=3;] purge - Purging messages.
<pre>
+
2015-03-05 23:36:11,619 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/AuthRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - AuthRequest elapsed=3
[zimbra@mail-172 backup]$ zmrestore -a 3c397edc-c015-4d82-ae8a-1084692f8a93 -ca -pre restore1_
+
2015-03-05 23:36:11,784 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is starting
Error occurred: invalid request: invalid account email address: 3c397edc-c015-4d82-ae8a-1084692f8a93
+
2015-03-05 23:36:11,905 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - waiting for FileLogWriter.FsyncThread-1425616402072 to finish.
</pre>
+
2015-03-05 23:36:11,908 INFO  [FileLogWriter.FsyncThread-1425616402072] [] redolog - fsync thread exiting
 
+
2015-03-05 23:36:11,908 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - FileLogWriter.FsyncThread-1425616402072 finished
Showing that we have one message in the Inbox for the user we'll be restoring and also the message id of that email :
+
2015-03-05 23:36:11,913 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - Redo log rollover took 128ms
 
+
2015-03-05 23:36:11,913 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore started for account user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox id 6
<pre>
+
2015-03-05 23:36:11,914 INFO  [FileLogWriter.FsyncThread-1425616571913] [] redolog - Starting fsync thread with interval 10
[zimbra@mail-172 backup]$ zmmailbox -z -m user1@mail-172.example.com gaf
+
2015-03-05 23:36:13,006 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailbox - Creating database mboxgroup12
        Id  View      Unread  Msg Count  Path
+
2015-03-05 23:36:14,150 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restoring to mailbox id 12 for new account 016c9f7c-e2e2-4f8f-96d0-e14a4327821d.
----------  ----  ---------- ----------  ----------
+
2015-03-05 23:36:14,237 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loading schema with version 7.2
        1 unkn          0           0 /
+
2015-03-05 23:36:14,276 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Renaming volume_id column to locator in source table mail_item
        16 docu          0           0 /Briefcase
+
2015-03-05 23:36:14,315 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 1 blobs during restore
        10  appo          0           0 /Calendar
+
2015-03-05 23:36:14,316 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Deleting directory /opt/zimbra/index/0/12/index
        14  mess          0           0 /Chats
+
2015-03-05 23:36:14,317 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 2 index files during restore
        7  cont          0           0 /Contacts
+
2015-03-05 23:36:14,319 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] index - OpenLuceneIndex impl=NIOFSDirectory,dir=/opt/zimbra/index/0/12/index/0
        6 mess          0           0 /Drafts
+
2015-03-05 23:36:14,319 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mbxmgr - Mailbox 12 account 016c9f7c-e2e2-4f8f-96d0-e14a4327821d LOADED
        13  cont          0           0 /Emailed Contacts
+
2015-03-05 23:36:14,319 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] cache - initializing folder and tag caches for mailbox 12
        2 mess          1           1 /Inbox
+
2015-03-05 23:36:14,367 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Account user1@mail-172.example.com: All pending file IO completed (2 out of 2)
        4 mess          0           0 /Junk
+
2015-03-05 23:36:14,367 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Run redo operations since last full backup
        5  mess          0           0 /Sent
+
2015-03-05 23:36:14,400 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
        15 task          0           0 /Tasks
 
        3  unkn          0           0 /Trash
 
  
[zimbra@mail-172 backup]$ zmmailbox -z -m user1@mail-172.example.com s -t mess in:Inbox
+
[multiple repeats of this message]
num: 1, more: false
+
 
 +
2015-03-05 23:36:14,428 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-05 23:36:14,465 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailop - Deleting Message (id=257).
 +
2015-03-05 23:36:14,474 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
  
    Id Type  From                  Subject                                            Date
+
  [multiple repeats of this message]
  ----  ----  --------------------  --------------------------------------------------  --------------
 
1.  257  mess  admin                Test1                                              02/23/15 09:03
 
</pre>
 
  
Now to delete the email from the account:
+
2015-03-05 23:36:15,152 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
2015-03-05 23:36:15,172 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Run redo operations from archived redo logs starting at sequence 17
 +
2015-03-05 23:36:15,172 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore finished for user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox 6 to mailbox 12
 +
2015-03-05 23:36:15,174 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is shut down
 +
2015-03-05 23:36:15,174 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=12;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - RestoreRequest elapsed=3481
  
<pre>
+
[zimbra@mail-172 ~]$ ls /opt/zimbra/redolog/archive/
[zimbra@mail-172 backup]$ zmmailbox -z -m user1@mail-172.example.com dm 257
+
redo-20150306.043322.070-seq17.log  redo-20150306.043611.912-seq18.log
 +
</pre>
  
And to confirm it's no longer there:
+
=====Second Example - Options -lb , -ca , -pre restore2_ , -br=====
  
[zimbra@mail-172 backup]$ zmmailbox -z -m user1@mail-172.example.com s -t mess in:Inbox
+
For the second example, we'll again use the oldest full backup [full-20150304.082015.535 vs. full-20150306.043202.011] the account has with the -lb option. The message we had deleted, existed at the time of the full backup but did NOT in the last incremental backup. Actually, the delete operation is within the redologs of the last incremental. For the second example, we'll use the -br option rather than the -rf . We'll also be adjusting the -pre option to be restore2_ vs. restore_ in the first example.
num: 0, more: false
 
</pre>
 
  
Below is an example of a delete operation being logged in the redo.log and how to query events for a particular user with the zmredodump command. Notice the DeleteItem events at the end.
+
Then we'll review the mailbox.log events. Note the following:
 +
* Though the log will state the new mailboxId and zimbraId for the user, though:
 +
** "user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox id 6" vs "Restoring to mailbox id 13 for new account 4c99a395-2c39-46ec-8c1b-285d97d899df."
 +
** Notice the mailboxId and zimbraId for restore2_ is different than our first example when we used restore_ for the -pre option.
 +
* Since we failed to include the -rf option, the restore continues past the full backup and goes through all the other backups that exist, hence we see:
 +
** "backup - Run redo operations since last full backup"
 +
* One of the redologs in our incremental had the delete operation for the message in question and we see evidence of that delete in the log:
 +
** "mailop - Deleting Message (id=257)."
 +
* Since we '''DID''' include the -br option, the restore '''STOPS''' at our last backup session. It therefor '''DOESN'T''' replay the redologs in /opt/zimbra/redolog and it's subdirectory, archive and we do '''NOT''' have the following log events like we did in our first example.
 +
** "backup - Run redo operations from archived redo logs starting at sequence 17"
 +
* Towards the end, we'll get a confirmation that the restore has finished with some reference information again - mailboxId's .
 +
** "Restore finished for user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox 6 to mailbox 13"
  
 
<pre>
 
<pre>
[zimbra@mail-172 backup]$ zmredodump -m 6 --show-blob /opt/zimbra/redolog/redo.log
+
[zimbra@mail-172 ~]$ cat /dev/null > /opt/zimbra/log/mailbox.log
VERIFYING: /opt/zimbra/redolog/redo.log
 
HEADER
 
------
 
sequence: 14
 
open:    1
 
filesize: 512
 
serverId: 4407a03f-894b-4b1a-817a-684fc34c4f60
 
created:  Wed, 2015/03/04 03:58:10.876 EST (1425459490876)
 
first op: Wed, 2015/03/04 03:58:18.744 EST (1425459498744)
 
last op:  Wed, 2015/03/04 03:58:18.744 EST (1425459498744) (not up to date)
 
version:  1.42
 
------
 
[00001601 - 0000162e: 46 bytes; tstamp: 2015/03/04 04:00:26.677 EST] txn 1425452599.101 [PurgeOldMessages] ver=1.42, tstamp=1425459626677, change=1508, mailbox=6
 
[0000162f - 00001660: 50 bytes; tstamp: 2015/03/04 04:00:26.683 EST] txn 1425452599.101 [CommitTxn] ver=1.42, tstamp=1425459626683, mailbox=6, txnType=PurgeOldMessages
 
[00002691 - 000026be: 46 bytes; tstamp: 2015/03/04 04:10:26.816 EST] txn 1425452599.113 [PurgeOldMessages] ver=1.42, tstamp=1425460226816, change=1509, mailbox=6
 
[000026bf - 000026f0: 50 bytes; tstamp: 2015/03/04 04:10:26.832 EST] txn 1425452599.113 [CommitTxn] ver=1.42, tstamp=1425460226832, mailbox=6, txnType=PurgeOldMessages
 
[00002ab1 - 00002ade: 46 bytes; tstamp: 2015/03/04 04:21:27.376 EST] txn 1425452599.124 [PurgeOldMessages] ver=1.42, tstamp=1425460887376, change=1510, mailbox=6
 
[00002adf - 00002b10: 50 bytes; tstamp: 2015/03/04 04:21:27.381 EST] txn 1425452599.124 [CommitTxn] ver=1.42, tstamp=1425460887381, mailbox=6, txnType=PurgeOldMessages
 
[00002ed1 - 00002efe: 46 bytes; tstamp: 2015/03/04 04:32:27.610 EST] txn 1425452599.135 [PurgeOldMessages] ver=1.42, tstamp=1425461547610, change=1511, mailbox=6
 
[00002eff - 00002f30: 50 bytes; tstamp: 2015/03/04 04:32:27.617 EST] txn 1425452599.135 [CommitTxn] ver=1.42, tstamp=1425461547617, mailbox=6, txnType=PurgeOldMessages
 
[000032f1 - 0000331e: 46 bytes; tstamp: 2015/03/04 04:43:27.828 EST] txn 1425452599.146 [PurgeOldMessages] ver=1.42, tstamp=1425462207828, change=1512, mailbox=6
 
[0000331f - 00003350: 50 bytes; tstamp: 2015/03/04 04:43:27.839 EST] txn 1425452599.146 [CommitTxn] ver=1.42, tstamp=1425462207839, mailbox=6, txnType=PurgeOldMessages
 
[000034d1 - 0000350c: 60 bytes; tstamp: 2015/03/04 04:48:18.119 EST] txn 1425452599.151 [DeleteItem] ver=1.42, tstamp=1425462498119, change=1513, mailbox=6, ids=[257], type=message
 
[0000350d - 0000353e: 50 bytes; tstamp: 2015/03/04 04:48:18.306 EST] txn 1425452599.151 [CommitTxn] ver=1.42, tstamp=1425462498306, mailbox=6, txnType=DeleteItem
 
</pre>
 
  
Listing of the backups that are currently associated with the account we'll be restoring:
+
[zimbra@mail-172 ~]$ zmrestore -a user1@mail-172.example.com -lb full-20150304.082015.535 -br -ca -pre restore2_
  
<pre>
+
[zimbra@mail-172 ~]$ cat /opt/zimbra/log/mailbox.log
[zimbra@mail-172 backup]$ zmbackupquery -a user1@mail-172.example.com
+
2015-03-05 23:39:30,176 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/AuthRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - AuthRequest elapsed=2
Account: user1@mail-172.example.com
+
2015-03-05 23:39:30,263 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is starting
 +
2015-03-05 23:39:30,352 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - waiting for FileLogWriter.FsyncThread-1425616571913 to finish.
 +
2015-03-05 23:39:30,360 INFO  [FileLogWriter.FsyncThread-1425616571913] [] redolog - fsync thread exiting
 +
2015-03-05 23:39:30,360 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - FileLogWriter.FsyncThread-1425616571913 finished
 +
2015-03-05 23:39:30,371 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - Redo log rollover took 107ms
 +
2015-03-05 23:39:30,371 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore started for account user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox id 6
 +
2015-03-05 23:39:30,377 INFO  [FileLogWriter.FsyncThread-1425616770369] [] redolog - Starting fsync thread with interval 10
 +
2015-03-05 23:39:30,381 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailbox - Creating database mboxgroup13
 +
2015-03-05 23:39:30,992 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restoring to mailbox id 13 for new account 4c99a395-2c39-46ec-8c1b-285d97d899df.
 +
2015-03-05 23:39:30,993 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loading schema with version 7.2
 +
2015-03-05 23:39:30,997 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Renaming volume_id column to locator in source table mail_item
 +
2015-03-05 23:39:31,022 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 1 blobs during restore
 +
2015-03-05 23:39:31,023 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Deleting directory /opt/zimbra/index/0/13/index
 +
2015-03-05 23:39:31,023 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 2 index files during restore
 +
2015-03-05 23:39:31,024 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] index - OpenLuceneIndex impl=NIOFSDirectory,dir=/opt/zimbra/index/0/13/index/0
 +
2015-03-05 23:39:31,024 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mbxmgr - Mailbox 13 account 4c99a395-2c39-46ec-8c1b-285d97d899df LOADED
 +
2015-03-05 23:39:31,024 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] cache - initializing folder and tag caches for mailbox 13
 +
2015-03-05 23:39:31,050 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Account user1@mail-172.example.com: All pending file IO completed (2 out of 2)
 +
2015-03-05 23:39:31,050 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Run redo operations since last full backup
 +
2015-03-05 23:39:31,053 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
  
    Label:   incr-20150304.085810.220
+
[multiple repeats of this message]
    Type:   incremental
+
 
    Started: Wed, 2015/03/04 03:58:10.220 EST
+
2015-03-05 23:39:31,070 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
    Ended:   Wed, 2015/03/04 03:58:16.393 EST
+
2015-03-05 23:39:31,075 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailop - Deleting Message (id=257).
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
+
2015-03-05 23:39:31,079 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
 +
 
 +
[multiple repeats of this message]
  
    Label:   full-20150304.082015.535
+
2015-03-05 23:39:31,829 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
    Type:   full
+
2015-03-05 23:39:31,832 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore finished for user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox 6 to mailbox 13
    Started: Wed, 2015/03/04 03:20:15.535 EST
+
2015-03-05 23:39:31,833 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is shut down
    Ended:   Wed, 2015/03/04 03:20:39.109 EST
+
2015-03-05 23:39:31,834 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=13;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - RestoreRequest elapsed=1579
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
+
2015-03-05 23:39:40,932 INFO  [MailboxPurge] [name=user5@mail-172.example.com;mid=7;] purge - Purging messages.
 +
[zimbra@mail-172 ~]$
 
</pre>
 
</pre>
  
Run a zmrestore with no other options other than the account flag and the email address of the account we are restoring. '''Note''' - this example is to show why this often times isn't what you'll do in real circumstances and will require other zmrestore options to achieve what you want.
+
=====Third Example - Options -lb , -ca , -pre restore3_ , -rf=====
  
<pre>
+
For the third example, we'll again use the oldest full backup [full-20150304.082015.535 vs. full-20150306.043202.011] the account has with the -lb option. The message we had deleted, existed at the time of the full backup but did NOT in the last incremental backup. For the third example, we'll use the -rf option rather than the -br . We'll also be adjusting the -pre option to be restore3_ vs. restore_ or restore2_ in the other examples.
[zimbra@mail-172 backup]$ zmrestore -a user1@mail-172.example.com
 
</pre>
 
  
From the /opt/zimbra/log/mailbox.log we have the following log events. We see the restore request kick off and the full backup label that it'll reference as the starting point. It also lists the zimbraId rather than the email address for the restore initially.
+
Then we'll review the mailbox.log events. Note the following:
 +
* Though the log will state the new mailboxId and zimbraId for the user, though:
 +
** "user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox id 6" vs "Restoring to mailbox id 14 for new account d72a6d8d-8117-4a90-b8cf-f972f4af056d."
 +
** Notice the mailboxId and zimbraId for restore3_ is different than our other examples.
 +
* Since we '''INCLUDED''' the -rf option, the restore '''STOPS''' once the full backup is restored. Hence, we '''DON'T''' see the following line like we did in the other examples:
 +
** "backup - Run redo operations since last full backup"
 +
* And because it '''DIDN'T''' replay any of the redologs, there is '''NO''' reference to the following line either in the log:
 +
** "mailop - Deleting Message (id=257)."
 +
* '''NOR''' is there a reference to the following line either in the log:
 +
** "backup - Run redo operations from archived redo logs starting at sequence 17"
 +
* Towards the end, we'll get a confirmation that the restore has finished with some reference information again - mailboxId's .
 +
** "Restore finished for user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox 6 to mailbox 14"
  
 
<pre>
 
<pre>
2015-03-04 04:53:02,221 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/AuthRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - AuthRequest elapsed=60
+
[zimbra@mail-172 ~]$ cat /dev/null > /opt/zimbra/log/mailbox.log
2015-03-04 04:53:02,519 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is starting
+
[zimbra@mail-172 ~]$ zmrestore -a user1@mail-172.example.com -lb full-20150304.082015.535 -rf -ca -pre restore3_
2015-03-04 04:53:02,565 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Using full backup full-20150304.082015.535 as starting point for restoring account 3c397edc-c015-4d82-ae8a-1084692f8a93
+
[zimbra@mail-172 ~]$ cat /opt/zimbra/log/mailbox.log
 +
2015-03-05 23:42:50,233 INFO  [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (SOAP). 1 active sessions remain.
 +
2015-03-05 23:42:58,194 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/AuthRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - AuthRequest elapsed=3
 +
2015-03-05 23:42:58,282 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is starting
 +
2015-03-05 23:42:58,475 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - waiting for FileLogWriter.FsyncThread-1425616770369 to finish.
 +
2015-03-05 23:42:58,477 INFO  [FileLogWriter.FsyncThread-1425616770369] [] redolog - fsync thread exiting
 +
2015-03-05 23:42:58,477 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - FileLogWriter.FsyncThread-1425616770369 finished
 +
2015-03-05 23:42:58,485 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - Redo log rollover took 193ms
 +
2015-03-05 23:42:58,485 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore started for account user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox id 6
 +
2015-03-05 23:42:58,495 INFO  [FileLogWriter.FsyncThread-1425616978485] [] redolog - Starting fsync thread with interval 10
 +
2015-03-05 23:42:58,515 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailbox - Creating database mboxgroup14
 +
2015-03-05 23:43:06,041 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restoring to mailbox id 14 for new account d72a6d8d-8117-4a90-b8cf-f972f4af056d.
 +
2015-03-05 23:43:06,042 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=14;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loading schema with version 7.2
 +
2015-03-05 23:43:06,048 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=14;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Renaming volume_id column to locator in source table mail_item
 +
2015-03-05 23:43:06,092 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=14;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 1 blobs during restore
 +
2015-03-05 23:43:06,093 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=14;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Deleting directory /opt/zimbra/index/0/14/index
 +
2015-03-05 23:43:06,093 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=14;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 2 index files during restore
 +
2015-03-05 23:43:06,095 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=14;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] index - OpenLuceneIndex impl=NIOFSDirectory,dir=/opt/zimbra/index/0/14/index/0
 +
2015-03-05 23:43:06,095 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=14;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mbxmgr - Mailbox 14 account d72a6d8d-8117-4a90-b8cf-f972f4af056d LOADED
 +
2015-03-05 23:43:06,095 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=14;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] cache - initializing folder and tag caches for mailbox 14
 +
2015-03-05 23:43:06,264 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=14;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Account user1@mail-172.example.com: All pending file IO completed (2 out of 2)
 +
2015-03-05 23:43:06,265 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=14;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore finished for user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox 6 to mailbox 14
 +
2015-03-05 23:43:06,266 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=14;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is shut down
 +
2015-03-05 23:43:06,266 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=14;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - RestoreRequest elapsed=7999
 +
[zimbra@mail-172 ~]$
 
</pre>
 
</pre>
  
And then we'll see the reference to the email address and the mailboxId associated with the account/zimbraId .
+
Below is to confirm that indeed, it was only the restore with the -rf that did in fact have the message that was deleted after it.
 +
 
 
<pre>
 
<pre>
2015-03-04 04:53:02,993 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - waiting for FileLogWriter.FsyncThread-1425459490899 to finish.
+
[zimbra@mail-172 ~]$ zmmailbox -z -m restore_user1@mail-172.example.com s -t mess in:Inbox
2015-03-04 04:53:02,997 INFO [FileLogWriter.FsyncThread-1425459490899] [] redolog - fsync thread exiting
+
num: 0, more: false
2015-03-04 04:53:02,997 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - FileLogWriter.FsyncThread-1425459490899 finished
+
 
2015-03-04 04:53:03,028 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - Redo log rollover took 463ms
+
[zimbra@mail-172 ~]$ zmmailbox -z -m restore2_user1@mail-172.example.com s -t mess in:Inbox
2015-03-04 04:53:03,028 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore started for account user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox id 6
+
num: 0, more: false
 +
 
 +
[zimbra@mail-172 ~]$ zmmailbox -z -m restore3_user1@mail-172.example.com s -t mess in:Inbox
 +
num: 1, more: false
 +
 
 +
    Id Type  From                  Subject                                            Date
 +
  ----  ----   --------------------  -------------------------------------------------- --------------
 +
1.  257  mess  admin                Test1                                              02/23/15 09:03
 
</pre>
 
</pre>
  
Since we are basically over-writing the account, the account is placed into maintenance mode first and then existing data is deleted. Only after the account has been deleted will the account be restored using the backup data. Since we didn't use the -ca and -pre options for zmrestore, this account will reuse it's existing zimbraId, mailboxId, and of course - email address.
+
=====Fourth Example - To Confirm -lb Label Does Matter=====
 +
 
 +
This example is to show that the -lb does indeed matter. Earlier examples used the oldest full we had that did include the deleted message in the account. We'll create a new full backup of the parent account, user1@ , where the message is absent and then do two restores using the differing full backup session labels with the proper option of -rf since we are wanting the restore to stop once the full session data is restored.
  
 
<pre>
 
<pre>
2015-03-04 04:53:03,042 INFO  [FileLogWriter.FsyncThread-1425462783028] [] redolog - Starting fsync thread with interval 10
+
[zimbra@mail-172 ~]$ zmmailbox -z -m user1@mail-172.example.com s -t mess in:Inbox
2015-03-04 04:53:03,096 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailbox - Putting mailbox 6 under maintenance.
+
num: 0, more: false
2015-03-04 04:53:03,097 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailbox - clearing contents of mailbox 6, group 6
+
 
2015-03-04 04:53:03,209 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restoring to mailbox id 6 for existing account 3c397edc-c015-4d82-ae8a-1084692f8a93.
+
[zimbra@mail-172 ~]$ zmbackup -f -a all
2015-03-04 04:53:03,256 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loading schema with version 7.2
+
full-20150306.055845.429
2015-03-04 04:53:03,287 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Renaming volume_id column to locator in source table mail_item
 
2015-03-04 04:53:03,584 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Deleting directory /opt/zimbra/store/0/6/msg
 
2015-03-04 04:53:03,599 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 1 blobs during restore
 
2015-03-04 04:53:03,622 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Deleting directory /opt/zimbra/index/0/6/index
 
</pre>
 
  
At this point, the data for the account was restored to the state of how it was when the full backup was ran.  
+
[zimbra@mail-172 ~]$ zmbackupquery -a user1@`zmhostname`
 +
Account: user1@mail-172.example.com
  
<pre>
+
    Label:  full-20150306.055845.429
2015-03-04 04:53:03,664 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 2 index files during restore
+
    Type:   full
2015-03-04 04:53:03,665 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 AVAILABLE
+
    Started: Fri, 2015/03/06 00:58:45.429 EST
2015-03-04 04:53:03,670 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Account user1@mail-172.example.com: All pending file IO completed (2 out of 2)
+
    Ended:  Fri, 2015/03/06 00:58:52.357 EST
</pre>
+
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
  
Now we see the restore start playing redologs that were made after the full backup. This section is the redologs from incr-20150304.085810.220 backup session, which were : redo-20150304.070025.476-seq10.log  redo-20150304.073544.755-seq11.log  redo-20150304.074024.058-seq12.log  redo-20150304.085810.879-seq13.log . Located in, /opt/zimbra/backup/sessions/incr-20150304.085810.220/redologs .
+
    Label:  incr-20150306.043321.683
 +
    Type:    incremental
 +
    Started: Thu, 2015/03/05 23:33:21.683 EST
 +
    Ended:  Thu, 2015/03/05 23:33:27.495 EST
 +
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
  
<pre>
+
    Label:   full-20150306.043202.011
2015-03-04 04:53:03,671 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Run redo operations since last full backup
+
    Type:   full
2015-03-04 04:53:03,733 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] index - OpenLuceneIndex impl=NIOFSDirectory,dir=/opt/zimbra/index/0/6/index/0
+
    Started: Thu, 2015/03/05 23:32:02.011 EST
2015-03-04 04:53:03,733 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 LOADED
+
    Ended:   Thu, 2015/03/05 23:32:13.316 EST
2015-03-04 04:53:03,733 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
2015-03-04 04:53:03,733 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] cache - initializing folder and tag caches for mailbox 6
+
 
2015-03-04 04:53:03,746 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
    Label:   incr-20150305.060013.901
2015-03-04 04:53:03,752 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
    Type:   incremental
2015-03-04 04:53:03,757 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
    Started: Thu, 2015/03/05 01:00:13.901 EST
</pre>
+
    Ended:   Thu, 2015/03/05 01:00:26.273 EST
 +
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
  
Notice it will reference the sequence number of the redo log when it is plays those in /opt/zimbra/redolog/archive/ . Currently, the server has the following in that directory : redo-20150304.085810.879-seq13.log  redo-20150304.095303.026-seq14.log  redo-20150304.102039.541-seq15.log .
+
    Label:   incr-20150304.085810.220
 +
    Type:    incremental
 +
    Started: Wed, 2015/03/04 03:58:10.220 EST
 +
    Ended:  Wed, 2015/03/04 03:58:16.393 EST
 +
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
  
<pre>
+
    Label:  full-20150304.082015.535
2015-03-04 04:53:03,763 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Run redo operations from archived redo logs starting at sequence 13
+
    Type:    full
2015-03-04 04:53:03,764 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
    Started: Wed, 2015/03/04 03:20:15.535 EST
2015-03-04 04:53:03,774 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
    Ended:   Wed, 2015/03/04 03:20:39.109 EST
2015-03-04 04:53:03,780 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
2015-03-04 04:53:03,787 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
 
2015-03-04 04:53:03,795 INFO [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
[zimbra@mail-172 ~]$ zmrestore -a user1@mail-172.example.com -lb full-20150306.055845.429 -rf -ca -pre restore4_
 +
 
 +
[zimbra@mail-172 ~]$ zmrestore -a user1@mail-172.example.com -lb full-20150304.082015.535 -rf -ca -pre restore5_
 +
 
 +
[zimbra@mail-172 ~]$ zmmailbox -z -m restore4_user1@mail-172.example.com s -t mess in:Inbox
 +
num: 0, more: false
 +
 
 +
[zimbra@mail-172 ~]$ zmmailbox -z -m restore5_user1@mail-172.example.com s -t mess in:Inbox
 +
num: 1, more: false
 +
 
 +
    Id  Type  From                  Subject                                            Date
 +
  ----  ----  --------------------  -------------------------------------------------- --------------
 +
1. 257  mess  admin                 Test1                                              02/23/15 09:03
 +
 
 +
[zimbra@mail-172 ~]$
 
</pre>
 
</pre>
  
And while it replays redo log sequence 13, we see that it replays the delete operation for message id 257.
+
====What Is Different Between The Parent Account And The Restored Accounts Where We Used The -ca And -pre Options [LDAP]====
 +
 
 +
Below is a difference between the zmprov ga output between the parent account [user1@] and our last restore example [restore5_user1@]. Note, in our example here the parent account was created with default values and there was no customization's or changes to the defaults.  
  
 
<pre>
 
<pre>
2015-03-04 04:53:03,824 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailop - Deleting Message (id=257).
+
[zimbra@mail-172 ~]$ zmprov ga user1@`zmhostname` > /tmp/user1
</pre>
 
  
Final log events showing restore is finished.
+
[zimbra@mail-172 ~]$ zmprov ga restore5_user1@`zmhostname` > /tmp/restore5
  
<pre>
+
[zimbra@mail-172 ~]$ diff /tmp/user1 /tmp/restore5
2015-03-04 04:53:03,832 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore finished for user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox 6 to mailbox 6
+
1c1
2015-03-04 04:53:03,833 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is shut down
+
< # name user1@mail-172.example.com
2015-03-04 04:53:03,833 INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - RestoreRequest elapsed=1535
+
---
 +
> # name restore5_user1@mail-172.example.com
 +
3c3
 +
< mail: user1@mail-172.example.com
 +
---
 +
> mail: restore5_user1@mail-172.example.com
 +
8c8
 +
< uid: user1
 +
---
 +
> uid: restore5_user1
 +
20,22c20
 +
< zimbraAuthTokens: 661297364|1425702763611|8.6.0_GA_1153
 +
< zimbraAuthTokens: 414162390|1425702787760|8.6.0_GA_1153
 +
< zimbraAuthTokens: 2046929787|1425707910566|8.6.0_GA_1153
 +
---
 +
> zimbraAuthTokens: 1030982216|1425708106344|8.6.0_GA_1153
 +
159c157
 +
< zimbraId: 3c397edc-c015-4d82-ae8a-1084692f8a93
 +
---
 +
> zimbraId: e5c38a4b-6bea-45bb-9e14-dd3f39159a61
 +
170c168
 +
< zimbraMailDeliveryAddress: user1@mail-172.example.com
 +
---
 +
> zimbraMailDeliveryAddress: restore5_user1@mail-172.example.com
 
</pre>
 
</pre>
  
Confirm that the message is still missing from the account:
+
====Restore encountered redo log sequence error: Found gap in redo log sequence====
  
 +
Example error:
 
<pre>
 
<pre>
[zimbra@mail-172 backup]$ zmmailbox -z -m user1@mail-172.example.com s -t mess in:Inbox
+
Error occurred: system failure: Restore encountered redo log sequence error:
num: 0, more: false
+
Found gap in redo log sequence; missing 3899 through 3895; To avoid future restore problems,
 +
discard all existing backups and take a full backup of all accounts; If this error occurred
 +
during restore, try the --ignoreRedoErrors option
 
</pre>
 
</pre>
  
Confirm that the account is still using the same zimbraId, mailboxId, and email address :
+
This error actually gives the two basic options you have when you encounter this. Depending on your circumstances, you might first do the restore using the --ignoreRedoErrors options and recovery what data you can prior to discarding the 'bad' backup sessions in question and attempting a new full backup of the users.
  
<pre>
 
[zimbra@mail-172 backup]$ zmprov gmi user1@mail-172.example.com
 
mailboxId: 6
 
quotaUsed: 0
 
 
[zimbra@mail-172 backup]$ zmprov ga user1@mail-172.example.com zimbraId
 
# name user1@mail-172.example.com
 
zimbraId: 3c397edc-c015-4d82-ae8a-1084692f8a93
 
</pre>
 
  
=====Using The -restoreToTime Option To Restore Prior To A Message Being Deleted=====
+
=====How-To Example - Extended Look At RedoErrors With Log Events=====
  
First, let's identify the exact time the delete operation took place. From our previous examples above I already know what redo log sequence file it was logged in.
+
First, let's replicate a redolog failure situation, which can be done by moving the redologs from the /opt/zimbra/redolog/archive/ to a temporary directory.
  
 
<pre>
 
<pre>
[zimbra@mail-172 backup]$ zmredodump -m 6 --show-blob /opt/zimbra/redolog/archive/redo-20150304.095303.026-seq14.log | grep DeleteItem
+
[zimbra@mail-172 redolog]$ cd archive/
[000034d1 - 0000350c: 60 bytes; tstamp: 2015/03/04 04:48:18.119 EST] txn 1425452599.151 [DeleteItem] ver=1.42, tstamp=1425462498119, change=1513, mailbox=6, ids=[257], type=message
 
[0000350d - 0000353e: 50 bytes; tstamp: 2015/03/04 04:48:18.306 EST] txn 1425452599.151 [CommitTxn] ver=1.42, tstamp=1425462498306, mailbox=6, txnType=DeleteItem
 
</pre>
 
  
The first line above shows me the delete request was done at "2015/03/04 04:48:18.119" for mailbox=6, ids=[257], type=message . Ids is the message id, that were already used to delete the message in the above example and was shown in the zmmailbox search command.
+
[zimbra@mail-172 archive]$ ls
 +
redo-20150306.060015.331-seq21.log  redo-20150306.060109.166-seq22.log
  
 +
[zimbra@mail-172 archive]$ mkdir /tmp/redolog-archive
  
The example uses the time above but subtracted one from it - 04:48:18.118 vs 04:48:18.119 .
+
[zimbra@mail-172 archive]$ mv * /tmp/redolog-archive/
  
<pre>
+
[zimbra@mail-172 archive]$ cat /dev/null > /opt/zimbra/log/mailbox.log
[zimbra@mail-172 backup]$ zmrestore -a user1@mail-172.example.com -restoreToTime "2015/03/04 04:48:18.118"
 
using restore to time of 2015/03/04 04:48:18
 
 
</pre>
 
</pre>
  
And to now confirm the message is back in the account:
+
Now that we've moved the redolog sequence files out of the redolog/archive directory path, we can attempt our zmrestore command. Note that the incremental backup label for this attempt is called incr-20150306.170810.793 . Though it fails because of the missing redologs, the backup is still created.
  
 
<pre>
 
<pre>
[zimbra@mail-172 backup]$ zmmailbox -z -m user1@mail-172.example.com s -t mess in:Inbox
+
[zimbra@mail-172 archive]$ zmbackup -i
num: 1, more: false
+
Error occurred: Found gap in redo log sequence; missing 22; To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option
  
    Id Type  From                  Subject                                            Date
+
[zimbra@mail-172 archive]$ cat /opt/zimbra/log/mailbox.log
  ----  ----   --------------------  --------------------------------------------------  --------------
+
2015-03-06 12:08:06,442 INFO [MailboxPurge] [name=ham.jgfdb3oqjf@mail-172.example.com;mid=4;] purge - Purging messages.
1.  257 mess  admin                 Test1                                              02/23/15 09:03
+
2015-03-06 12:08:10,350 INFO  [qtp509886383-484:https://127.0.0.1:7071/service/admin/soap/AuthRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] soap - AuthRequest elapsed=4
 +
2015-03-06 12:08:10,413 INFO [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Backup request started
 +
2015-03-06 12:08:10,579 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Found 16 accounts on server mail-172.example.com
 +
2015-03-06 12:08:10,797 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] io - AsyncFileCopier is starting
 +
2015-03-06 12:08:10,798 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=zimbra;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup started for backup set; label: incr-20150306.170810.793
 +
[cut]
 +
2015-03-06 12:08:11,277 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup is started for account user1@mail-172.example.com
 +
2015-03-06 12:08:11,277 INFO [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Saving account information from LDAP
 +
2015-03-06 12:08:11,281 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup has ended
 +
2015-03-06 12:08:11,281 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Account user1@mail-172.example.com in backup set incr-20150306.170810.793: All pending file IO completed (0 out of 0)
 +
[cut]
 +
2015-03-06 12:08:11,310 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=admin@mail-172.example.com;mid=1;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup is started for account admin@mail-172.example.com
 +
2015-03-06 12:08:11,310 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=admin@mail-172.example.com;mid=1;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Saving account information from LDAP
 +
2015-03-06 12:08:11,312 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=admin@mail-172.example.com;mid=1;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup has ended
 +
2015-03-06 12:08:11,312 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [name=admin@mail-172.example.com;mid=1;ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Account admin@mail-172.example.com in backup set incr-20150306.170810.793: All pending file IO completed (0 out of 0)
 +
2015-03-06 12:08:11,711 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] redolog - waiting for FileLogWriter.FsyncThread-1425621669168 to finish.
 +
2015-03-06 12:08:11,712 INFO  [FileLogWriter.FsyncThread-1425621669168] [] redolog - fsync thread exiting
 +
2015-03-06 12:08:11,712 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] redolog - FileLogWriter.FsyncThread-1425621669168 finished
 +
2015-03-06 12:08:11,799 INFO [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] redolog - Redo log rollover took 487ms
 +
2015-03-06 12:08:11,799 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Found 1 redo logs to backup
 +
2015-03-06 12:08:11,800 INFO  [FileLogWriter.FsyncThread-1425661691796] [] redolog - Starting fsync thread with interval 10
 +
2015-03-06 12:08:11,864 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Last backed-up redo log sequence = 21
 +
2015-03-06 12:08:11,864 ERROR [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Found gap in redo log sequence; missing 22; To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option
 +
2015-03-06 12:08:11,973 INFO [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Copying redo log /opt/zimbra/redolog/archive/redo-20150306.170811.794-seq23.log to /opt/zimbra/backup/tmp/incr-20150306.170810.793/redologs/redo-20150306.170811.794-seq23.log
 +
2015-03-06 12:08:12,100 INFO [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Retaining recent redo log /opt/zimbra/redolog/archive/redo-20150306.170811.794-seq23.log
 +
2015-03-06 12:08:19,375 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Backup set incr-20150306.170810.793: All pending file IO completed (0 out of 0)
 +
2015-03-06 12:08:19,378 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] io - AsyncFileCopier is shut down
 +
2015-03-06 12:08:19,378 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] backup - Incremental backup finished for backup set; label: incr-20150306.170810.793
 +
2015-03-06 12:08:20,565 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] SoapEngine - handler exception
 +
com.zimbra.cs.backup.BackupServiceException: Found gap in redo log sequence; missing 22; To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option
 +
ExceptionId:qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1425661691864:14586f805b4c1b0e
 +
Code:backup.REDOLOG_OUT_OF_SEQUENCE
 +
        at com.zimbra.cs.backup.BackupServiceException.REDOLOG_OUT_OF_SEQUENCE(BackupServiceException.java:91)
 +
        at com.zimbra.cs.backup.util.Utils.splitRedoLogsAtSeq(Utils.java:302)
 +
        at com.zimbra.cs.backup.FileBackupTarget$FileBackupSet.backupRedoLogs(FileBackupTarget.java:1360)
 +
        at com.zimbra.cs.backup.BackupSet.startIncrementalBackup(BackupSet.java:817)
 +
        at com.zimbra.cs.backup.FileBackupTarget$FileBackupSet.startIncrementalBackup(FileBackupTarget.java:1067)
 +
        at com.zimbra.cs.backup.BackupManager.backupIncremental(BackupManager.java:336)
 +
        at com.zimbra.cs.service.backup.Backup.handleNetworkRequest(Backup.java:153)
 +
        at com.zimbra.cs.service.NetworkDocumentHandler.handle(NetworkDocumentHandler.java:23)
 +
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:569)
 +
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:432)
 +
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:266)
 +
        at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
 +
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)
 +
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
 +
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:209)
 +
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
 +
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:738)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1651)
 +
        at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)
 +
        at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:351)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:107)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:457)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:326)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:549)
 +
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
 +
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:544)
 +
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)
 +
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1111)
 +
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:478)
 +
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:183)
 +
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1045)
 +
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
 +
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:199)
 +
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)
 +
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
 +
        at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:309)
 +
        at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:81)
 +
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
 +
        at org.eclipse.jetty.server.Server.handle(Server.java:462)
 +
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:279)
 +
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:232)
 +
        at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:534)
 +
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:607)
 +
        at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:536)
 +
        at java.lang.Thread.run(Thread.java:745)
 +
2015-03-06 12:08:20,566 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest] [ip=127.0.0.1;ua=zmbackup/8.6.0_GA_1153;] soap - BackupRequest elapsed=10154
 
</pre>
 
</pre>
  
Note that this will also mean all other data or changes after 04:48:18.118 are lost also in this restored account. Normally in circumstances of trying to recovery data that a user is requesting because they delete messages and now need them recovered you would use the -ca and -pre options for zmrestore so you could then recover them and import the messages back into the existing account they have. Without the -ca and -pre , your over writing the existing account on the system.
+
To confirm the backup label was made and also to see how the zmbackupquery reports it, we can do the following:
 +
 
 +
<pre>
 +
[zimbra@mail-172 archive]$ zmbackupquery -lb incr-20150306.170810.793 -v
 +
Label:  incr-20150306.170810.793
 +
Type:    incremental
 +
Status:  completed (with errors)
 +
Started: Fri, 2015/03/06 12:08:10.793 EST
 +
Ended:  Fri, 2015/03/06 12:08:19.378 EST
 +
Redo log sequence range: 23 .. 23
 +
Number of accounts: 14 out of 14 completed
 +
Number of errors: 1
 +
Accounts:
 +
  admin@mail-172.example.com: completed
 +
  galsync.qva4ekog0@mail-172.example.com: completed
 +
  ham.jgfdb3oqjf@mail-172.example.com: completed
 +
  restore2_user1@mail-172.example.com: completed
 +
  restore3_user1@mail-172.example.com: completed
 +
  restore_user1@mail-172.example.com: completed
 +
  spam.umhx3owv3s@mail-172.example.com: completed
 +
  user1@mail-172.example.com: completed
 +
  user2@mail-172.example.com: completed
 +
  user3@mail-172.example.com: completed
 +
  user4@mail-172.example.com: completed
 +
  user5@mail-172.example.com: completed
 +
  user6@mail-172.example.com: completed
 +
  virus-quarantine.gusiso1cd@mail-172.example.com: completed
 +
Error: Found gap in redo log sequence; missing 22; To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option
 +
com.zimbra.cs.backup.BackupServiceException: Found gap in redo log sequence; missing 22; To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option
 +
ExceptionId:qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1425661691864:14586f805b4c1b0e
 +
Code:backup.REDOLOG_OUT_OF_SEQUENCE
 +
        at com.zimbra.cs.backup.BackupServiceException.REDOLOG_OUT_OF_SEQUENCE(BackupServiceException.java:91)
 +
        at com.zimbra.cs.backup.util.Utils.splitRedoLogsAtSeq(Utils.java:302)
 +
        at com.zimbra.cs.backup.FileBackupTarget$FileBackupSet.backupRedoLogs(FileBackupTarget.java:1360)
 +
        at com.zimbra.cs.backup.BackupSet.startIncrementalBackup(BackupSet.java:817)
 +
        at com.zimbra.cs.backup.FileBackupTarget$FileBackupSet.startIncrementalBackup(FileBackupTarget.java:1067)
 +
        at com.zimbra.cs.backup.BackupManager.backupIncremental(BackupManager.java:336)
 +
        at com.zimbra.cs.service.backup.Backup.handleNetworkRequest(Backup.java:153)
 +
        at com.zimbra.cs.service.NetworkDocumentHandler.handle(NetworkDocumentHandler.java:23)
 +
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:569)
 +
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:432)
 +
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:266)
 +
        at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
 +
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)
 +
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
 +
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:209)
 +
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
 +
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:738)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1651)
 +
        at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)
 +
        at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:351)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:107)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:457)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:326)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:549)
 +
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
 +
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:544)
 +
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)
 +
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1111)
 +
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:478)
 +
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:183)
 +
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1045)
 +
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
 +
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:199)
 +
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)
 +
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
 +
        at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:309)
 +
        at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:81)
 +
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
 +
        at org.eclipse.jetty.server.Server.handle(Server.java:462)
 +
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:279)
 +
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:232)
 +
        at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:534)
 +
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:607)
 +
        at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:536)
 +
        at java.lang.Thread.run(Thread.java:745)
 +
Total space: 14020MB
 +
Free space: 6031MB
 +
[zimbra@mail-172 archive]$
 +
</pre>
  
The log events in /opt/zimbra/log/mailbox.log for this request were:
+
Let's now try doing a restore of an account.
  
 
<pre>
 
<pre>
2015-03-04 05:20:39,194 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is starting
+
[zimbra@mail-172 archive]$ cat /dev/null > /opt/zimbra/log/mailbox.log
2015-03-04 05:20:39,238 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Using full backup full-20150304.082015.535 as starting point for restoring account 3c397edc-c015-4d82-ae8a-1084692f8a93
+
 
2015-03-04 05:20:39,526 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - waiting for FileLogWriter.FsyncThread-1425462783028 to finish.
+
[zimbra@mail-172 archive]$ zmrestore -a user1@`zmhostname` -ca -pre restore6_
2015-03-04 05:20:39,533 INFO  [FileLogWriter.FsyncThread-1425462783028] [] redolog - fsync thread exiting
+
Error occurred: system failure: Restore encountered redo log sequence error: Found gap in redo log sequence; missing 22; To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option
2015-03-04 05:20:39,533 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - FileLogWriter.FsyncThread-1425462783028 finished
+
 
2015-03-04 05:20:39,543 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - Redo log rollover took 305ms
+
[zimbra@mail-172 archive]$ cat /opt/zimbra/log/mailbox.log
2015-03-04 05:20:39,543 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore started for account user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox id 6
+
2015-03-06 12:12:31,884 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - RestoreRequest elapsed=38
2015-03-04 05:20:39,550 INFO  [FileLogWriter.FsyncThread-1425464439542] [] redolog - Starting fsync thread with interval 10
+
2015-03-06 12:13:06,650 INFO  [MailboxPurge] [name=user3@mail-172.example.com;mid=9;] purge - Purging messages.
2015-03-04 05:20:39,593 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailbox - Putting mailbox 6 under maintenance.
+
2015-03-06 12:13:45,329 INFO  [qtp509886383-484:https://127.0.0.1:7071/service/admin/soap/AuthRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - AuthRequest elapsed=2
2015-03-04 05:20:39,593 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailbox - clearing contents of mailbox 6, group 6
+
2015-03-06 12:13:45,474 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is starting
2015-03-04 05:20:39,614 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restoring to mailbox id 6 for existing account 3c397edc-c015-4d82-ae8a-1084692f8a93.
+
2015-03-06 12:13:45,512 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Using full backup full-20150306.055845.429 as starting point for restoring account 3c397edc-c015-4d82-ae8a-1084692f8a93
2015-03-04 05:20:39,652 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loading schema with version 7.2
+
2015-03-06 12:13:45,662 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - waiting for FileLogWriter.FsyncThread-1425661691796 to finish.
2015-03-04 05:20:39,660 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Renaming volume_id column to locator in source table mail_item
+
2015-03-06 12:13:45,669 INFO  [FileLogWriter.FsyncThread-1425661691796] [] redolog - fsync thread exiting
2015-03-04 05:20:39,692 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Deleting directory /opt/zimbra/store/0/6/msg
+
2015-03-06 12:13:45,669 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - FileLogWriter.FsyncThread-1425661691796 finished
2015-03-04 05:20:39,700 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 1 blobs during restore
+
2015-03-06 12:13:45,678 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=zimbra;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] redolog - Redo log rollover took 166ms
2015-03-04 05:20:39,703 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Deleting directory /opt/zimbra/index/0/6/index
+
2015-03-06 12:13:45,678 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore started for account user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox id 6
2015-03-04 05:20:39,713 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 2 index files during restore
+
2015-03-06 12:13:45,700 INFO  [FileLogWriter.FsyncThread-1425662025678] [] redolog - Starting fsync thread with interval 10
2015-03-04 05:20:39,715 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 AVAILABLE
+
2015-03-06 12:13:45,981 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailbox - Creating database mboxgroup17
2015-03-04 05:20:39,717 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Account user1@mail-172.example.com: All pending file IO completed (2 out of 2)
+
2015-03-06 12:13:46,695 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restoring to mailbox id 17 for new account f7f4c1a8-15d0-41a1-bd11-6e05359ea3e8.
2015-03-04 05:20:39,717 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Run redo operations since last full backup
+
2015-03-06 12:13:46,745 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loading schema with version 7.2
2015-03-04 05:20:39,732 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] index - OpenLuceneIndex impl=NIOFSDirectory,dir=/opt/zimbra/index/0/6/index/0
+
2015-03-06 12:13:46,785 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Renaming volume_id column to locator in source table mail_item
2015-03-04 05:20:39,732 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mbxmgr - Mailbox 6 account 3c397edc-c015-4d82-ae8a-1084692f8a93 LOADED
+
2015-03-06 12:13:46,820 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 0 blobs during restore
2015-03-04 05:20:39,732 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
2015-03-06 12:13:46,822 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Deleting directory /opt/zimbra/index/0/17/index
2015-03-04 05:20:39,732 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] cache - initializing folder and tag caches for mailbox 6
+
2015-03-06 12:13:46,882 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - loaded 2 index files during restore
2015-03-04 05:20:39,743 INFO [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
2015-03-06 12:13:46,887 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] index - OpenLuceneIndex impl=NIOFSDirectory,dir=/opt/zimbra/index/0/17/index/0
2015-03-04 05:20:39,749 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
2015-03-06 12:13:46,887 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mbxmgr - Mailbox 17 account f7f4c1a8-15d0-41a1-bd11-6e05359ea3e8 LOADED
2015-03-04 05:20:39,754 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
2015-03-06 12:13:46,887 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] cache - initializing folder and tag caches for mailbox 17
2015-03-04 05:20:39,760 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Run redo operations from archived redo logs starting at sequence 13
+
2015-03-06 12:13:46,912 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Account user1@mail-172.example.com: All pending file IO completed (2 out of 2)
2015-03-04 05:20:39,762 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
2015-03-06 12:13:46,912 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Run redo operations since last full backup
2015-03-04 05:20:39,770 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
2015-03-06 12:13:47,047 ERROR [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Found gap in redo log sequence; missing 22; To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option
2015-03-04 05:20:39,774 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
2015-03-06 12:13:47,047 WARN [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Redo log sequence error: Found gap in redo log sequence; missing 22; To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option
2015-03-04 05:20:39,780 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
com.zimbra.cs.backup.BackupServiceException: Found gap in redo log sequence; missing 22; To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option
2015-03-04 05:20:39,786 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] purge - Purging messages.
+
ExceptionId:qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest:1425662027047:14586f805b4c1b0e
2015-03-04 05:20:39,789 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Restore finished for user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93) original mailbox 6 to mailbox 6
+
Code:backup.REDOLOG_OUT_OF_SEQUENCE
2015-03-04 05:20:39,791 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is shut down
+
        at com.zimbra.cs.backup.BackupServiceException.REDOLOG_OUT_OF_SEQUENCE(BackupServiceException.java:91)
2015-03-04 05:20:39,791 INFO  [qtp509886383-19:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - RestoreRequest elapsed=646
+
        at com.zimbra.cs.backup.util.Utils.splitRedoLogsAtSeq(Utils.java:302)
</pre>
+
        at com.zimbra.cs.backup.RestoreAccountSession.checkRedoLogSequenceContiguity(RestoreAccountSession.java:534)
 +
        at com.zimbra.cs.backup.RestoreAccountSession.endRestore(RestoreAccountSession.java:350)
 +
        at com.zimbra.cs.backup.FileBackupTarget$RestoreAcctSession.endRestore(FileBackupTarget.java:2524)
 +
        at com.zimbra.cs.backup.FileBackupTarget.restore(FileBackupTarget.java:490)
 +
        at com.zimbra.cs.backup.BackupManager.restore(BackupManager.java:826)
 +
        at com.zimbra.cs.service.backup.Restore.handle(Restore.java:137)
 +
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:569)
 +
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:432)
 +
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:266)
 +
        at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
 +
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)
 +
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
 +
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:209)
 +
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
 +
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:738)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1651)
 +
        at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)
 +
        at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:351)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:107)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:457)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:326)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:549)
 +
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
 +
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:544)
 +
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)
 +
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1111)
 +
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:478)
 +
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:183)
 +
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1045)
 +
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
 +
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:199)
 +
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)
 +
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
 +
        at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:309)
 +
        at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:81)
 +
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
 +
        at org.eclipse.jetty.server.Server.handle(Server.java:462)
 +
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:279)
 +
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:232)
 +
        at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:534)
 +
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:607)
 +
        at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:536)
 +
        at java.lang.Thread.run(Thread.java:745)
 +
2015-03-06 12:13:47,047 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Cleaning up data from failed restore (mid=17)
 +
2015-03-06 12:13:47,063 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailbox - Putting mailbox 17 under maintenance.
 +
2015-03-06 12:13:47,084 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailbox - clearing contents of mailbox 17, group 17
 +
2015-03-06 12:13:47,331 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mbxmgr - Mailbox for account f7f4c1a8-15d0-41a1-bd11-6e05359ea3e8 DELETED
 +
2015-03-06 12:13:47,375 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Cleaning up account created during failed restore (account=f7f4c1a8-15d0-41a1-bd11-6e05359ea3e8)
 +
2015-03-06 12:13:47,752 WARN  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=17;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] backup - Error occurred during restore account user1@mail-172.example.com (3c397edc-c015-4d82-ae8a-1084692f8a93)
 +
com.zimbra.common.service.ServiceException: system failure: Restore encountered redo log sequence error: Found gap in redo log sequence; missing 22; To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option
 +
ExceptionId:qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest:1425662027047:14586f805b4c1b0e
 +
Code:service.FAILURE
 +
        at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:260)
 +
        at com.zimbra.cs.backup.RestoreAccountSession.checkRedoLogSequenceContiguity(RestoreAccountSession.java:545)
 +
        at com.zimbra.cs.backup.RestoreAccountSession.endRestore(RestoreAccountSession.java:350)
 +
        at com.zimbra.cs.backup.FileBackupTarget$RestoreAcctSession.endRestore(FileBackupTarget.java:2524)
 +
        at com.zimbra.cs.backup.FileBackupTarget.restore(FileBackupTarget.java:490)
 +
        at com.zimbra.cs.backup.BackupManager.restore(BackupManager.java:826)
 +
        at com.zimbra.cs.service.backup.Restore.handle(Restore.java:137)
 +
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:569)
 +
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:432)
 +
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:266)
 +
        at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
 +
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)
 +
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
 +
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:209)
 +
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
 +
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:738)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1651)
 +
        at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)
 +
        at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:351)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:107)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:457)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:326)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:549)
 +
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
 +
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:544)
 +
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)
 +
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1111)
 +
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:478)
 +
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:183)
 +
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1045)
 +
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
 +
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:199)
 +
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)
 +
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
 +
        at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:309)
 +
        at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:81)
 +
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
 +
        at org.eclipse.jetty.server.Server.handle(Server.java:462)
 +
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:279)
 +
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:232)
 +
        at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:534)
 +
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:607)
 +
        at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:536)
 +
        at java.lang.Thread.run(Thread.java:745)
 +
Caused by: com.zimbra.cs.backup.BackupServiceException: Found gap in redo log sequence; missing 22; To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option
 +
ExceptionId:qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest:1425662027047:14586f805b4c1b0e
 +
Code:backup.REDOLOG_OUT_OF_SEQUENCE
 +
        at com.zimbra.cs.backup.BackupServiceException.REDOLOG_OUT_OF_SEQUENCE(BackupServiceException.java:91)
 +
        at com.zimbra.cs.backup.util.Utils.splitRedoLogsAtSeq(Utils.java:302)
 +
        at com.zimbra.cs.backup.RestoreAccountSession.checkRedoLogSequenceContiguity(RestoreAccountSession.java:534)
 +
        ... 56 more
 +
2015-03-06 12:13:47,755 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] io - AsyncFileCopier is shut down
 +
2015-03-06 12:13:47,755 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] SoapEngine - handler exception
 +
com.zimbra.common.service.ServiceException: system failure: Restore encountered redo log sequence error: Found gap in redo log sequence; missing 22; To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option
 +
ExceptionId:qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest:1425662027047:14586f805b4c1b0e
 +
Code:service.FAILURE
 +
        at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:260)
 +
        at com.zimbra.cs.backup.RestoreAccountSession.checkRedoLogSequenceContiguity(RestoreAccountSession.java:545)
 +
        at com.zimbra.cs.backup.RestoreAccountSession.endRestore(RestoreAccountSession.java:350)
 +
        at com.zimbra.cs.backup.FileBackupTarget$RestoreAcctSession.endRestore(FileBackupTarget.java:2524)
 +
        at com.zimbra.cs.backup.FileBackupTarget.restore(FileBackupTarget.java:490)
 +
        at com.zimbra.cs.backup.BackupManager.restore(BackupManager.java:826)
 +
        at com.zimbra.cs.service.backup.Restore.handle(Restore.java:137)
 +
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:569)
 +
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:432)
 +
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:266)
 +
        at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
 +
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)
 +
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
 +
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:209)
 +
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
 +
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:738)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1651)
 +
        at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)
 +
        at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:351)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:107)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:457)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:326)
 +
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299)
 +
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
 +
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:549)
 +
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
 +
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:544)
 +
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)
 +
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1111)
 +
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:478)
 +
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:183)
 +
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1045)
 +
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
 +
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:199)
 +
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)
 +
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
 +
        at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:309)
 +
        at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:81)
 +
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
 +
        at org.eclipse.jetty.server.Server.handle(Server.java:462)
 +
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:279)
 +
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:232)
 +
        at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:534)
 +
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:607)
 +
        at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:536)
 +
        at java.lang.Thread.run(Thread.java:745)
 +
Caused by: com.zimbra.cs.backup.BackupServiceException: Found gap in redo log sequence; missing 22; To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option
 +
ExceptionId:qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest:1425662027047:14586f805b4c1b0e
 +
Code:backup.REDOLOG_OUT_OF_SEQUENCE
 +
        at com.zimbra.cs.backup.BackupServiceException.REDOLOG_OUT_OF_SEQUENCE(BackupServiceException.java:91)
 +
        at com.zimbra.cs.backup.util.Utils.splitRedoLogsAtSeq(Utils.java:302)
 +
        at com.zimbra.cs.backup.RestoreAccountSession.checkRedoLogSequenceContiguity(RestoreAccountSession.java:534)
 +
        ... 56 more
 +
2015-03-06 12:13:47,755 INFO  [qtp509886383-263:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] soap - RestoreRequest elapsed=2358
 +
 
 +
[zimbra@mail-172 archive]$ zmprov ga restore6_user1@`zmhostname` | head
 +
ERROR: account.NO_SUCH_ACCOUNT (no such account: restore6_user1@mail-172.example.com)
 +
</pre>
 +
 
 +
Let's now see what happens if we move the missing redolog seq files back into /opt/zimbra/redolog/archive and then if we move/copy them into the backup sessions redolog directory. With restore attempts being done after each move/copy.
 +
 
 +
<pre>
 +
[zimbra@mail-172 archive]$ mv /tmp/redolog-archive/* ./
 +
 
 +
[zimbra@mail-172 archive]$ pwd
 +
/opt/zimbra/redolog/archive
 +
 
 +
[zimbra@mail-172 archive]$ ls
 +
redo-20150306.060015.331-seq21.log  redo-20150306.060109.166-seq22.log  redo-20150306.170811.794-seq23.log  redo-20150306.171345.676-seq24.log
 +
 
 +
[zimbra@mail-172 archive]$ zmrestore -a user1@`zmhostname` -ca -pre restore6_
 +
Error occurred: system failure: Restore encountered redo log sequence error: Found gap in redo log sequence; missing 22; To avoid future restore problems, discard all existing backups and take a full backup of all accounts; If this error occurred during restore, try the --ignoreRedoErrors option
 +
 
 +
[zimbra@mail-172 archive]$ pwd
 +
/opt/zimbra/redolog/archive
 +
 
 +
[zimbra@mail-172 archive]$ cp *seq21.log *seq22.log /opt/zimbra/backup/sessions/incr-20150306.170810.793/redologs/
 +
 
 +
[zimbra@mail-172 archive]$ zmrestore -a user1@`zmhostname` -ca -pre restore6_
  
Notice that this restore, unlike the first example, does '''NOT''' have the following line :
+
[zimbra@mail-172 archive]$ zmprov ga restore6_user1@`zmhostname` | head -2
<pre>
+
# name restore6_user1@mail-172.example.com
INFO  [qtp509886383-20:https://127.0.0.1:7071/service/admin/soap/RestoreRequest] [name=user1@mail-172.example.com;mid=6;ip=127.0.0.1;ua=zmrestore/8.6.0_GA_1153;] mailop - Deleting Message (id=257).
+
cn: user1
 
</pre>
 
</pre>
  
======Blobs In Backup And Blobs In Production======
+
====Redirected Restore With No Deletes To Then Import Data From A Specific Time Range Into A Subdirectory Of Users Archive Account====
  
This might be a good time to take a look at the blobs and how they are saved/stored in the backups and how they compare to the store volume. The example below is from our user and message details from above.
+
This example would be the steps one might do if you discovered that the archiving service wasn't working as expected for a given date range and you wanted to populate the users archive account with the missing data. Normally, this would involve many users or all of your users - hence, why the issue about licenses is addressed.
 +
 
 +
Note, I use the following variables below but you should be replacing them to suit your needs.
 +
 
 +
* $USER = users production email
 +
* recovery_$USER = the new email address that the restore created [-ca -pre recovery_]
 +
* $DOMAIN = the domain for the user
 +
* $USER-archive@$DOMAIN.archive = the production users archive email address
 +
 
 +
Determine all the necessary variables for your restore command.
 +
 
 +
* zmrestore -a $USER
 +
** -ca -pre recovery_
 +
** -lb determine what full backup label to use
 +
** determine if you need to state the incremental backup label [-restoreToIncrLabel] and/or a specific time to stop the restore at [-restoreToTime]
 +
** determine if you need to use -rf or -br
 +
** --skipDeletes
 +
 
 +
For example:
  
 
<pre>
 
<pre>
[zimbra@mail-172 blobs]$ pwd
+
$ zmrestore -a user1@`zmhostname` -ca -pre recovery_ -lb full-20150321.050015.999 -restoreToTime 20150323000000 -br --skipDeletes
/opt/zimbra/backup/sessions/full-20150304.082015.535/accounts/3c3/97e/3c397edc-c015-4d82-ae8a-1084692f8a93/blobs
+
 
 +
using restore to time of 2015/03/23 00:00:00
 +
</pre>
 +
 
 +
Set the restored account to not consume a normal license [notice recovery_$USER vs $USER]:
 +
 
 +
<pre>$ zmprov ma recovery_$USER zimbraIsSystemResource TRUE</pre>
  
[zimbra@mail-172 blobs]$ unzip -Z blobs-1.zip
+
Get what the archive accounts address is for the main account:
Archive: blobs-1.zip
 
Zip file size: 1439 bytes, number of entries: 1
 
-rw----    4.5 fat    1209 b- stor 15-Mar-04 03:20 1/0/sha256_mBS9YKqyNpLknKCDWY5WNEbTgotX,UNrXMA5ga+s6LA=_257-2.msg1
 
1 file, 1209 bytes uncompressed, 1209 bytes compressed:  0.0%
 
  
[zimbra@mail-172 blobs]$ ls -la /opt/zimbra/store/0/6/msg/0/257-2.msg
+
<pre>$ zmprov ga $USER amavisArchiveQuarantineTo</pre>
-rw-r----- 1 zimbra zimbra 1209 Mar  4 05:20 /opt/zimbra/store/0/6/msg/0/257-2.msg
 
  
[zimbra@mail-172 blobs]$ unzip blobs-1.zip
+
Set the restored account to not consume an archive license [notice recovery_$USER vs $USER]:
Archive:  blobs-1.zip
 
extracting: 1/0/sha256_mBS9YKqyNpLknKCDWY5WNEbTgotX,UNrXMA5ga+s6LA=_257-2.msg1
 
  
[zimbra@mail-172 blobs]$ ls
+
<pre>$ zmprov ma recovery_$USER amavisArchiveQuarantineTo ""</pre>
1  blobs-1.zip
 
  
[zimbra@mail-172 blobs]$ ls -la 1/0/sha256_mBS9YKqyNpLknKCDWY5WNEbTgotX\,UNrXMA5ga+s6LA\=_257-2.msg1
+
Create a directory to dump all the export data in. You might want to have this shared across your mailstores [that hold archive accounts] so you can then import them locally to the mailstore the archive account resides on.
-rw-r----- 1 zimbra zimbra 1209 Mar  4 03:20 1/0/sha256_mBS9YKqyNpLknKCDWY5WNEbTgotX,UNrXMA5ga+s6LA=_257-2.msg1
 
  
[zimbra@mail-172 blobs]$ head 1/0/sha256_mBS9YKqyNpLknKCDWY5WNEbTgotX\,UNrXMA5ga+s6LA\=_257-2.msg1
+
<pre>
Return-Path: zimbra@mail-172.example.com
+
$ mkdir /tmp/export
Received: from mail-172.example.com (LHLO mail-172.example.com)
 
(192.168.1.172) by mail-172.example.com with LMTP; Mon, 23 Feb 2015
 
09:02:58 -0500 (EST)
 
Received: from localhost (localhost.localdomain [127.0.0.1])
 
        by mail-172.example.com (Postfix) with ESMTP id 4F8AE8433D
 
        for <user1@mail-172.example.com>; Mon, 23 Feb 2015 09:02:58 -0500 (EST)
 
X-Virus-Scanned: amavisd-new at mail-172.example.com
 
X-Spam-Flag: NO
 
X-Spam-Score: -1.9
 
  
[zimbra@mail-172 blobs]$ head /opt/zimbra/store/0/6/msg/0/257-2.msg
+
$ cd /tmp/export
Return-Path: zimbra@mail-172.example.com
 
Received: from mail-172.example.com (LHLO mail-172.example.com)
 
(192.168.1.172) by mail-172.example.com with LMTP; Mon, 23 Feb 2015
 
09:02:58 -0500 (EST)
 
Received: from localhost (localhost.localdomain [127.0.0.1])
 
        by mail-172.example.com (Postfix) with ESMTP id 4F8AE8433D
 
        for <user1@mail-172.example.com>; Mon, 23 Feb 2015 09:02:58 -0500 (EST)
 
X-Virus-Scanned: amavisd-new at mail-172.example.com
 
X-Spam-Flag: NO
 
X-Spam-Score: -1.9
 
 
</pre>
 
</pre>
  
=====Knowing When The -br [To Incremental] Or -rf [Only Full] Option Is Required=====
+
Example exports out all data between a given date , adjust the account and date string below. Also, the filename that is being saved.
 +
 
 +
<pre>
 +
$ zmmailbox -z -m recovery_$USER@$DOMAIN gru '//?fmt=tgz&query=under:/ after:"4/8/15" AND before:"4/11/15"' > /tmp/export/$USER.tgz
 +
</pre>
  
 +
Example of what is dumped
  
 
<pre>
 
<pre>
[zimbra@mail-172 ~]$ zmbackupquery -a user1@`zmhostname`
+
$ pwd
Account: user1@mail-172.example.com
+
/tmp/export
 +
 
 +
$ ls
 +
admin.tgz
  
    Label:  incr-20150305.060013.901
+
$ tar zxvf $USER.tgz
    Type:    incremental
+
Inbox/0000000776-ZCS Backup Report_ SUCCESS.eml.meta
    Started: Thu, 2015/03/05 01:00:13.901 EST
+
Inbox/0000000776-ZCS Backup Report_ SUCCESS.eml
    Ended:  Thu, 2015/03/05 01:00:26.273 EST
+
Inbox/0000000777-Daily mail report for 2015-04-09.eml.meta
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
+
Inbox/0000000777-Daily mail report for 2015-04-09.eml
 +
Inbox/0000000778-ZCS Backup Report_ SUCCESS.eml.meta
 +
Inbox/0000000778-ZCS Backup Report_ SUCCESS.eml
 +
Inbox/0000000779-Daily mail report for 2015-04-10.eml.meta
 +
Inbox/0000000779-Daily mail report for 2015-04-10.eml
 +
</pre>
  
    Label:  incr-20150304.085810.220
+
Now to import  the data into the users Archive account. Below example will dump the imported data into a specfic folder that will be created [I'm using Imported]. Adjust the account and filename below.
    Type:    incremental
 
    Started: Wed, 2015/03/04 03:58:10.220 EST
 
    Ended:  Wed, 2015/03/04 03:58:16.393 EST
 
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
 
  
    Label:  full-20150304.082015.535
+
<pre>
    Type:    full
+
$ zmmailbox -z -m $USER-archive@$DOMAIN.archive pru "//?fmt=tgz&subfolder=Imported" /tmp/export/$USER.tgz
    Started: Wed, 2015/03/04 03:20:15.535 EST
 
    Ended:  Wed, 2015/03/04 03:20:39.109 EST
 
    Acct ID: 3c397edc-c015-4d82-ae8a-1084692f8a93
 
  
[zimbra@mail-172 ~]$ zmbackup -f -a all
+
$ zmmailbox -z -m $USER-archive@$DOMAIN.archive gaf
full-20150306.043202.011
 
[zimbra@mail-172 ~]$ zmmailbox -z -m user1@mail-172.example.com s -t mess in:Inbox
 
num: 1, more: false
 
  
    Id  Type  From                  Subject                    &#