Troubleshoot Zimbra Mobile Connector for BlackBerry Installation Failures

Revision as of 16:18, 26 October 2010 by Gayle (talk | contribs)

If you are experiencing installation issues with the Zimbra Mobile Connector for BlackBerry 5.0, try using the following steps to troubleshoot. You can find additional troubleshooting steps in the ZCS Connector for BlackBerry Guide.

  • Verify that the installation process follows the steps in the order they are given in the “Zimbra Mobile Connector for BlackBerry Enterprise Server Install Guide”.
  • If there are still problems with the installation, the installer can be run in verbose mode to generate debug logs. These logs can be sent to Zimbra Support for analysis.
To run the installer in verbose mode, run the following command in the folder where the installer file (this has an .msi extension) is located.
msiexec /i [msi-filename] /lv [output log file path name]
For example:
msiexec /i zcb_<version>.msi /lv out.txt

--Abhullar 19:06, 10 March 2010 (UTC)

Verified Against: n/a Date Created: 03/10/2010
Article ID: Date Modified: 2010-10-26

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