Difference between revisions of "Troubleshoot Zimbra Mobile Connector for BlackBerry Installation Failures"

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== Troubleshoot ZCB Installation Failures ==
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If you are experiencing installation issues with the Zimbra Mobile Connector for BlackBerry, try using the following steps to troubleshoot.  You can find additional troubleshooting steps in the [http://files.zimbra.com/website/docs/ZCS%20Connector%20for%20Blackberry%20Guide%205.0.19.pdf ZCS Connector for BlackBerry Guide].
  
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*Verify that the installation process follows the steps in the order they are given in the “Zimbra Mobile Connector for BlackBerry Enterprise Server Install Guide”.
  
* Verify that the installation process follows the steps in the order they are given in the “Zimbra Mobile Connector for BlackBerry Enterprise Server Install Guide”.
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*If there are still problems with the installation, the installer can be run in verbose mode to generate debug logs. These logs can be sent to Zimbra Support for analysis.
  
* If there are still problems with the installation, the installer can be run in verbose mode to generate debug logs. These logs can be sent to Zimbra Support for analysis.
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:To run the installer in verbose mode, run the following command in the folder where the installer file (this has an .msi extension) is located.
  
* To run the installer in verbose mode, run the following command in the folder where the installer file (this has an .msi extension) is located.
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msiexec /i [msi-filename] /lv [output log file path name]
  
msiexec /i [msi-filename] /lv [output log file path name]
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:For example:
  
Example
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msiexec /i zcb_<version>.msi /lv out.txt
msiexec /i zcb_<version>.msi /lv out.txt
 
  
  
 
--[[User:Abhullar|Abhullar]] 19:06, 10 March 2010 (UTC)
 
--[[User:Abhullar|Abhullar]] 19:06, 10 March 2010 (UTC)
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{{Article Footer|n/a|03/10/2010}}
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[[Category:Troubleshooting ZCB]]

Revision as of 22:04, 15 March 2010

If you are experiencing installation issues with the Zimbra Mobile Connector for BlackBerry, try using the following steps to troubleshoot. You can find additional troubleshooting steps in the ZCS Connector for BlackBerry Guide.

  • Verify that the installation process follows the steps in the order they are given in the “Zimbra Mobile Connector for BlackBerry Enterprise Server Install Guide”.
  • If there are still problems with the installation, the installer can be run in verbose mode to generate debug logs. These logs can be sent to Zimbra Support for analysis.
To run the installer in verbose mode, run the following command in the folder where the installer file (this has an .msi extension) is located.
msiexec /i [msi-filename] /lv [output log file path name]
For example:
msiexec /i zcb_<version>.msi /lv out.txt


--Abhullar 19:06, 10 March 2010 (UTC)


Verified Against: n/a Date Created: 03/10/2010
Article ID: https://wiki.zimbra.com/index.php?title=Troubleshoot_Zimbra_Mobile_Connector_for_BlackBerry_Installation_Failures Date Modified: 2010-03-15



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