Difference between revisions of "Top 10 FAQ"

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====General Support====
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Revision as of 00:01, 18 November 2006

Admin Field Guide: Top FAQ's

Here's a list of common questions and gotchas we hear about from the Zimbra Community when installing and configuring ZCS. Hope this makes for smooth sailing!

Installation & Configuration

  • What are some basic things I should check to avoid installation hassles
    • Do you have all the install pre-req's like compat-libstc++, selinux disabled, port conflicts resolved. Installation will check and fail on any of these condition.
      • Pre-requirement: For Red Hat Enterprise, Fedora Core and SuSE operating systems, the server must also have the following installed
        • NPTL. Native POSIX Thread Library
        • Sudo. Superuser, required to delegate admins.
        • libidn. For internationalizing domain names in applications (IDNA)
        • cURL. A command line tool for transferring files with URL syntax
        • fetchmail. A remote-mail retrieval and forwarding utility used for on-demand TCIP/IP links.
        • GMP. GNU Multiple-Precision Library.
        • compat-libstdcc++-33. Compatibility Standard C++ libraries. ( NOTE: The 32-bit version of the compat-libstdc rpm package is required for both 32-bit or 64-bit servers. )
        • For Red Hat Enterprise only: compatlibstdcc++-296
      • Default port usage:
        • Postfix 25
        • HTTP 80
        • POP3 110
        • IMAP 143
        • LDAP 389
        • HTTPS 443
        • Tomcat IMAP SSL 993
        • Tomcat POP SSL 995
        • Tomcat LMTP 7025
  • What are the top issues affecting performance?
    • Make sure that your client machines satisfy the system requirements for systems specs, operating system, and browser.
    • Make sure the server machines meet the system requirements for hardware and operating system; size your hardware with growth in mind!

Review the system requirements (PDF)

  • How does the license key work?
    • The license key is provided to you in the registration email from the Sales Team. When you do the installation you will automatically be provided a single user license (admin) to enable the install. From the Admin UI (Global Settings / License / Update License) you can then apply the key to the trial system and provision up to 50 accounts for the life of the trial. After the trial expires you will no longer be able to add new accounts but the ones you already have provisioned may still work for some time.

  • Can't get to the Admin UI when I type in the URL into my browser.
    • Make sure the URL connects to the Admin UI using SSL: "https" and to port ":7071" by default.
  • Make sure that DNS is configured correctly
    • Overview of MTA and DNS
    • Make sure the default domain supplied in the DNS wizard is the actual email domain and not the FQDN of the box


  • How to enable Zimbra Documents
  • Enabling on Zimbra Mobile
  • Endabling Outlook Connector
  • Provisioning new accounts
  • How to open a shared calendar in Outlook

General Support

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