System failure message in admin console

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System failure message for SSH private key in admin console


   KB 23302        Last updated on 2020-04-28  




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Problem

When browsing through server objects, the Zimbra Admin console reports this error :

Message: system failure: server mail.example.com 
zimbraRemoteManagementPrivateKeyPath (/opt/zimbra/.ssh/zimbra_identity) does not exist Error 
code: service.FAILURE Details:soap:Receiver

Solution

To resolve this issue, generate the SSH keys. Run these commands on the server mentioned in the error (in this case, mail.domain.net) to generate the SSH keys :

su - zimbra
zmsshkeygen
zmupdateauthkeys

For a multi-server environment, run this command on the other servers:

zmupdateauthkeys
Submitted by: Aarti Shah


Verified Against: ZCS 8.8 Date Created: 2020-04-13
Article ID: https://wiki.zimbra.com/index.php?title=System_failure_message_in_admin_console Date Modified: 2020-04-28



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