Difference between revisions of "System failure message in admin console"

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===<h1>System failure message for SSH private key in admin console</h1> ===
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<div class="col-md-12 ibox-content">
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=System failure message for SSH private key in admin console=  
 
<hr>
 
<hr>
<br>
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{{KB|{{ZC}}|{{ZCS 8.8.15}}||||}}
<h2>Problem:</h2>
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{{WIP}} 
  
When browsing through server objects,the Zimbra Admin console reports this error :
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====Problem====
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When browsing through server objects, the Zimbra Admin console reports this error :
  
 
  Message: system failure: server mail.example.com  
 
  Message: system failure: server mail.example.com  
Line 10: Line 17:
 
  code: service.FAILURE Details:soap:Receiver
 
  code: service.FAILURE Details:soap:Receiver
  
<h2>Solution :</h2>
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====Solution ====
  
To resolve this issue, generate the SSH keys :
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To resolve this issue, generate the SSH keys.
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Run these commands on the server mentioned in the error (in this case, mail.domain.net) to generate the SSH keys :
  
To generate the SSH keys :
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  su - zimbra
 
 
Run these commands in the server mentioned in the error (in this case, mail.domain.net) :
 
 
 
  su zimbra
 
 
  zmsshkeygen
 
  zmsshkeygen
 
  zmupdateauthkeys
 
  zmupdateauthkeys
  
For a multi-server environment, run this command on the other servers :
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For a multi-server environment, run this command on the other servers:
  
 
  zmupdateauthkeys
 
  zmupdateauthkeys
  
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{| class="wikitable" style="background-color:#d0f0c0;" cellpadding="10"
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|'''Submitted by''':  Aarti Shah
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|}
  
 
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{{Article Footer|ZCS 8.8.15|2020-04-13}}
 
 
Submitted by:  Aarti Shah
 

Revision as of 12:56, 27 April 2020

System failure message for SSH private key in admin console


   KB 23302        Last updated on 2020-04-27  




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Problem

When browsing through server objects, the Zimbra Admin console reports this error :

Message: system failure: server mail.example.com 
zimbraRemoteManagementPrivateKeyPath (/opt/zimbra/.ssh/zimbra_identity) does not exist Error 
code: service.FAILURE Details:soap:Receiver

Solution

To resolve this issue, generate the SSH keys. Run these commands on the server mentioned in the error (in this case, mail.domain.net) to generate the SSH keys :

su - zimbra
zmsshkeygen
zmupdateauthkeys

For a multi-server environment, run this command on the other servers:

zmupdateauthkeys
Submitted by: Aarti Shah
Verified Against: ZCS 8.8.15 Date Created: 2020-04-13
Article ID: https://wiki.zimbra.com/index.php?title=System_failure_message_in_admin_console Date Modified: 2020-04-27



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