System failure message in admin console

Revision as of 12:56, 27 April 2020 by Shanxt (talk | contribs)

System failure message for SSH private key in admin console

   KB 23302        Last updated on 2020-04-27  

(0 votes)


When browsing through server objects, the Zimbra Admin console reports this error :

Message: system failure: server 
zimbraRemoteManagementPrivateKeyPath (/opt/zimbra/.ssh/zimbra_identity) does not exist Error 
code: service.FAILURE Details:soap:Receiver


To resolve this issue, generate the SSH keys. Run these commands on the server mentioned in the error (in this case, to generate the SSH keys :

su - zimbra

For a multi-server environment, run this command on the other servers:

Submitted by: Aarti Shah
Verified Against: ZCS 8.8.15 Date Created: 2020-04-13
Article ID: Date Modified: 2020-04-27

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