Steps to fix port redirection problem with password change request on webclient: Difference between revisions

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=== <h1>Steps_to_fix_port_redirection_problem_with_password_change_request_on_webclient</h1> ===
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=Steps to fix port redirection problem with password change request on webclient=
{{KB|{{ZC}}|{{ZCS 8.8}}|{{ZCS 8.7}}|{{ZCS 8.6}}|}}


==Problem==
Users trying to change their password and webmail URL redirects to mailbox server on port 8443


==Solution==
This type of problem occurs where public service hostname, protocol and port values are not configured.


<h1>Problem: </h1>
To fix this problem we have to set '''zimbraPublicServiceHostname''', '''zimbraPublicServiceProtocol''', and '''zimbraPublicServicePort''' on Domain or Global level configuration. </p>
<p>Users trying to change their password and webmail URL redirects to mailbox server on port 8443. .</p>


===Steps for Global Level Config===
su - zimbra
zmprov mcf zimbraPublicServiceHostname MAIL.DOMAIN.COM
zmprov mcf zimbraPublicServiceProtocol https
zmprov mcf zimbraPublicServicePort 443
zmcontrol restart


<h1>Solution: </h1>
===Steps for domain Level Config===
<p>This type of problem occurs where public service hostname, protocol and port values are not configured.
su - zimbra  
To fix this problem we have to set '''zimbraPublicServiceHostname''', '''zimbraPublicServiceProtocol''', and '''zimbraPublicServicePort'''
zmprov md DOMAIN.COM zimbraPublicServiceHostname MAIL.DOMAIN.COM
on Domain or Global level configuration. </p>
zmprov md DOMAIN.COM zimbraPublicServiceProtocol https
 
zmprov md DOMAIN.COM zimbraPublicServicePort 443
 
zmcontrol restart
 
<h2>Steps for Global Level Config:-</h2>
 
<pre>su - zimbra
zmprov mcf zimbraPublicServiceHostname MAIL.DOMAIN.COM
zmprov mcf zimbraPublicServiceProtocol https
zmprov mcf zimbraPublicServicePort 443
zmcontrol restart</pre>
 
<h2>Steps for domain Level Config:-:-</h2>
 
<pre>su - zimbra  
zmprov md DOMAIN.COM zimbraPublicServiceHostname MAIL.DOMAIN.COM
zmprov md DOMAIN.COM zimbraPublicServiceProtocol https
zmprov md DOMAIN.COM zimbraPublicServicePort 443
zmcontrol restart
</pre>
 


'''Note''': Replace '''DOMAIN.COM''' and '''MAIL.DOMAIN.COM'''with the actual value according to your environment.
'''Note''': Replace '''DOMAIN.COM''' and '''MAIL.DOMAIN.COM'''with the actual value according to your environment.


Above configuration also required for sharing where zimbra-proxy is configured.
Above configuration also required for sharing where zimbra-proxy is configured.


Regards,<br>
Regards,<br>
Heera Singh Koranga
Heera Singh Koranga
{{Article Footer|ZCS 8.8, 8.7, 8.6|8/8/2017}}
{{NeedSME|Heera|SME2|Copyeditor}}

Revision as of 17:01, 9 August 2017

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  3. Steps to fix port redirection problem with password change request on webclient

Steps to fix port redirection problem with password change request on webclient

   KB 23280        Last updated on 2017-08-9  




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Problem

Users trying to change their password and webmail URL redirects to mailbox server on port 8443

Solution

This type of problem occurs where public service hostname, protocol and port values are not configured.

To fix this problem we have to set zimbraPublicServiceHostname, zimbraPublicServiceProtocol, and zimbraPublicServicePort on Domain or Global level configuration.

Steps for Global Level Config

su - zimbra 
zmprov mcf zimbraPublicServiceHostname MAIL.DOMAIN.COM
zmprov mcf zimbraPublicServiceProtocol https
zmprov mcf zimbraPublicServicePort 443
zmcontrol restart

Steps for domain Level Config

su - zimbra 
zmprov md DOMAIN.COM zimbraPublicServiceHostname MAIL.DOMAIN.COM
zmprov md DOMAIN.COM zimbraPublicServiceProtocol https
zmprov md DOMAIN.COM zimbraPublicServicePort 443
zmcontrol restart

Note: Replace DOMAIN.COM and MAIL.DOMAIN.COMwith the actual value according to your environment.

Above configuration also required for sharing where zimbra-proxy is configured.

Regards,
Heera Singh Koranga

Verified Against: ZCS 8.8, 8.7, 8.6 Date Created: 8/8/2017
Article ID: https://wiki.zimbra.com/index.php?title=Steps_to_fix_port_redirection_problem_with_password_change_request_on_webclient Date Modified: 2017-08-09



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Wiki/KB reviewed by Heera SME2 Copyeditor Last edit by Jorge de la Cruz
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