Difference between revisions of "Steps to fix port redirection problem with password change request on webclient"

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=== <h1>Steps_to_fix_port_redirection_problem_with_password_change_request_on_webclient</h1> ===
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{{BC|Certified}}
<br>
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__FORCETOC__
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<div class="col-md-12 ibox-content">
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=Steps to fix port redirection problem with password change request on webclient=
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{{KB|{{ZC}}|{{ZCS 8.8}}|{{ZCS 8.7}}|{{ZCS 8.6}}|{{ZCS 8.5}}|}}
  
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==Problem==
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Users trying to change their password and webmail URL redirects to mailbox server on port 8443
  
<h1>Problem: </h1>
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==Solution==
<p>Users trying to change their password and webmail URL redirects to mailbox server on port 8443. .</p>
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This type of problem occurs where public service hostname, protocol and port values are not configured.  
  
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To fix this problem we have to set '''zimbraPublicServiceHostname''', '''zimbraPublicServiceProtocol''', and '''zimbraPublicServicePort''' on Domain or Global level configuration.
  
<h1>Solution: </h1>
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===Steps for Global Level Config===
<p>This type of problem occurs where public service hostname, protocol and port values are not configured.  
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su - zimbra
To fix this problem we have to set '''zimbraPublicServiceHostname''', '''zimbraPublicServiceProtocol''', and '''zimbraPublicServicePort'''
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zmprov mcf zimbraPublicServiceHostname MAIL.DOMAIN.COM
  on Domain or Global level configuration. </p>
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zmprov mcf zimbraPublicServiceProtocol https
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zmprov mcf zimbraPublicServicePort 443
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  zmcontrol restart
  
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===Steps for Domain Level Config===
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su - zimbra
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zmprov md DOMAIN.COM zimbraPublicServiceHostname MAIL.DOMAIN.COM
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zmprov md DOMAIN.COM zimbraPublicServiceProtocol https
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zmprov md DOMAIN.COM zimbraPublicServicePort 443
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zmcontrol restart
  
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'''Note''': Replace '''DOMAIN.COM''' and '''MAIL.DOMAIN.COM''' with the actual value according to your environment.
  
<h2>Steps for Global Level Config:-</h2>
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Above configuration also required for sharing where zimbra-proxy is configured.
  
<pre>su - zimbra
 
zmprov mcf zimbraPublicServiceHostname MAIL.DOMAIN.COM
 
zmprov mcf zimbraPublicServiceProtocol https
 
zmprov mcf zimbraPublicServicePort 443
 
zmcontrol restart</pre>
 
  
<h2>Steps for domain Level Config:-:-</h2>
 
  
<pre>su - zimbra
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{| class="wikitable" style="background-color:#d0f0c0;" cellpadding="10"
zmprov md DOMAIN.COM zimbraPublicServiceHostname MAIL.DOMAIN.COM
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|'''Submitted by''':  Heera Singh Koranga
zmprov md DOMAIN.COM zimbraPublicServiceProtocol https
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|}
zmprov md DOMAIN.COM zimbraPublicServicePort 443
 
zmcontrol restart
 
</pre>
 
  
 
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{{Article Footer|ZCS 8.8, 8.7, 8.6, 8.5|8/8/2017}}
'''Note''': Replace '''DOMAIN.COM''' and '''MAIL.DOMAIN.COM'''with the actual value according to your environment.
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{{NeedSME|Heera|SME2|Copyeditor}}
 
 
Above configuration also required for sharing where zimbra-proxy is configured.
 
 
 
 
 
Regards,<br>
 
Heera Singh Koranga
 

Latest revision as of 03:21, 18 August 2018

Steps to fix port redirection problem with password change request on webclient

   KB 23280        Last updated on 2018-08-18  




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Problem

Users trying to change their password and webmail URL redirects to mailbox server on port 8443

Solution

This type of problem occurs where public service hostname, protocol and port values are not configured.

To fix this problem we have to set zimbraPublicServiceHostname, zimbraPublicServiceProtocol, and zimbraPublicServicePort on Domain or Global level configuration.

Steps for Global Level Config

su - zimbra 
zmprov mcf zimbraPublicServiceHostname MAIL.DOMAIN.COM
zmprov mcf zimbraPublicServiceProtocol https
zmprov mcf zimbraPublicServicePort 443
zmcontrol restart

Steps for Domain Level Config

su - zimbra 
zmprov md DOMAIN.COM zimbraPublicServiceHostname MAIL.DOMAIN.COM
zmprov md DOMAIN.COM zimbraPublicServiceProtocol https
zmprov md DOMAIN.COM zimbraPublicServicePort 443
zmcontrol restart

Note: Replace DOMAIN.COM and MAIL.DOMAIN.COM with the actual value according to your environment.

Above configuration also required for sharing where zimbra-proxy is configured.


Submitted by: Heera Singh Koranga
Verified Against: ZCS 8.8, 8.7, 8.6, 8.5 Date Created: 8/8/2017
Article ID: https://wiki.zimbra.com/index.php?title=Steps_to_fix_port_redirection_problem_with_password_change_request_on_webclient Date Modified: 2018-08-18



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Wiki/KB reviewed by Heera SME2 Copyeditor Last edit by Heera Singh Koranga
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