Steps to fix folder list problem in webclient: Difference between revisions

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===<h1>Steps to fix folder list problem in webclient</h1>===
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=Folders are not visible in the webclient=
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{{KB|{{ZC}}|{{ZCS 8.8}}|{{ZCS 8.7}}|{{ZCS 8.6}}|{{ZCS 8.5}}|}}


<h2>Problem:</h2>
====Problem====
On ZCS v8.5.x and higher versions folder list is not visible in left panel of webclient when logging in.


On ZCS v8.5.x and higher versions folder list is not visible in left panel of webclient.


====Solution====


<h2>Solution:</h2>
* Check if all mailbox servers are listed in the ''zimbraReverseProxyAvailableLookupTargets''


Check if all mailbox servers are listed or not in the ''zimbraReverseProxyAvailableLookupTargets''.  
* Check if ''zimbraMailReferMode'' is set to "reverse-proxied" for all mailboxes.  


Also, check ''zimbraMailReferMode'' must be set to "reverse-proxied" for all mailboxes.
* Since ZCS v8.0.x the attribute ''zimbraReverseProxyAvailableLookupTargets'' overrides the old attribute ''zimbraReverseProxyLookupTarget''<br/>If ''zimbraReverseProxyAvailableLookupTargets'' is empty, the proxy will use the mailbox servers that has ''zimbraReverseProxyLookupTarget" enabled
 
Since ZCS v8.0.x attribtue ''zimbraReverseProxyAvailableLookupTargets'' overrides the old attribute ''zimbraReverseProxyLookupTarget''
 
If ''zimbraReverseProxyAvailableLookupTargets'' is empty then proxy will use those mailbox servers for lookup which are having
''zimbraReverseProxyLookupTarget=TRUE''
 
1).  To fix this problem add all mailbox servers to the ''zimbraReverseProxyAvailableLookupTargets'' and set ''zimbraMailReferMode'' to "reverse-proxied". 


* To fix this problem add all mailbox servers to the ''zimbraReverseProxyAvailableLookupTargets'' and set ''zimbraMailReferMode'' to "reverse-proxied". 
  zmprov mcf +zimbraReverseProxyAvailableLookupTargets <mailbox server>   
  zmprov mcf +zimbraReverseProxyAvailableLookupTargets <mailbox server>   
  zmprov mcf zimbraMailReferMode reverse-proxied  
  zmprov mcf zimbraMailReferMode reverse-proxied
 
Confirm this is the same in the server configuration for all the mailbox servers:
2). Now restart mailbox service and proxy service to take changes. 
  zmprov gs {mailbox-server-zmhostname} zimbraMailReferMode


*  Now restart mailbox service and proxy service to take changes
  zmmailboxdctl restart   
  zmmailboxdctl restart   
  zmproxyctl restart
  zmproxyctl restart


The idea here is to find the mailbox where the affected user is and add it to  zimbraReverseProxyAvailableLookupTargets.


Heera Singh Koranga
Submitted by:  Heera Singh Koranga
 
"Heera Singh" <hsingh@zimbra.com>

Latest revision as of 09:57, 31 May 2018

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  3. Steps to fix folder list problem in webclient

Folders are not visible in the webclient

   KB 23307        Last updated on 2018-05-31  




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Problem

On ZCS v8.5.x and higher versions folder list is not visible in left panel of webclient when logging in.


Solution

  • Check if all mailbox servers are listed in the zimbraReverseProxyAvailableLookupTargets
  • Check if zimbraMailReferMode is set to "reverse-proxied" for all mailboxes.
  • Since ZCS v8.0.x the attribute zimbraReverseProxyAvailableLookupTargets overrides the old attribute zimbraReverseProxyLookupTarget
    If zimbraReverseProxyAvailableLookupTargets is empty, the proxy will use the mailbox servers that has zimbraReverseProxyLookupTarget" enabled
  • To fix this problem add all mailbox servers to the zimbraReverseProxyAvailableLookupTargets and set zimbraMailReferMode to "reverse-proxied".
zmprov mcf +zimbraReverseProxyAvailableLookupTargets <mailbox server>  
zmprov mcf zimbraMailReferMode reverse-proxied

Confirm this is the same in the server configuration for all the mailbox servers: 

zmprov gs {mailbox-server-zmhostname} zimbraMailReferMode
  • Now restart mailbox service and proxy service to take changes
zmmailboxdctl restart  
zmproxyctl restart

The idea here is to find the mailbox where the affected user is and add it to zimbraReverseProxyAvailableLookupTargets.

Submitted by: Heera Singh Koranga

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