Steps to find broken or dead share mount on a user's mailbox and remove using zmmailbox command

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Problem:

1st Scenario: Search and remove broken/dead share mounts where thousands of shares mounted on user's mailbox.
OR
2nd Scenario: Users' webclient (advanced and html) not loading if multiple broken shares are present on user's mailbox.

Solution:

With the help of "zmsoap" command we can findout dead shares in a user's mailbox.

Following command will give folder list where we can grep "link broken" to check if there is any broken share exist or not.

Command syntax :

zmsoap -z -m USERNAME@DOMAIN.COM GetFolderRequest @tr=1

Here we will make some changes on above zmsoap command to get absolute path and folder id of broken share.

Command to get "absolute path" of all broken shares :

zmsoap -z -m USERNAME@DOMAIN.COM GetFolderRequest @tr=1 | grep -i broken | awk -F " absFolderPath=" '{print $2}' | awk -F '"' '{print "\""$2"\""}'

Command to get "folder id" of all broken shares :

zmsoap -z -m USERNAME@DOMAIN.COM GetFolderRequest @tr=1 | grep -i broken | awk -F " id=" '{print $2}' | awk -F '"' '{print "\""$2"\""}'

Now remove broken/dead share with the help of zmmailbox command :

zmmailbox -z -m USERNAME@DOMAIN.COM df "absolute path"

OR

zmmailbox -z -m USERNAME@DOMAIN.COM df "folder id"

Note : Replace USERNAME@DOMAIN.COM with the actual user name according to you environment.

Submitted by: Heera Singh Koranga