View source for Steps to find broken or dead share mount on a user's mailbox and remove using zmmailbox command

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=Steps to find broken or dead share mount on a user's mailbox and remove using zmmailbox command= 
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{{KB|{{ZC}}|{{ZCS 8.8}}|{{ZCS 8.7}}|{{ZCS 8.6}}|{{ZCS 8.5}}|}} 
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====Problem====
1st Scenario:  Search and remove broken/dead share mounts where thousands of shares mounted on the user's mailbox.

OR

2nd Scenario:  Users' webclient (advanced and HTML) not loading if multiple broken shares are present in the user's mailbox. 

====Solution====

With the help of "zmsoap" command, we can find out dead shares in a user's mailbox.

Following command will give folder list where we can grep "link broken" to check if there is any broken share exist or not.

'''Command syntax :'''
 zmsoap -z -m USERNAME@DOMAIN.COM GetFolderRequest @tr=1


Here we will make some changes on above zmsoap command to get absolute path and folder id of broken share.


'''Command to get "absolute path" of all broken shares :'''
 zmsoap -z -m USERNAME@DOMAIN.COM GetFolderRequest @tr=1 | grep -i broken | awk -F " absFolderPath=" '{print $2}' | awk -F '"' '{print "\""$2"\""}'

'''Command to get "folder id" of all broken shares :'''
 zmsoap -z -m USERNAME@DOMAIN.COM GetFolderRequest @tr=1 | grep -i broken | awk -F " id=" '{print $2}' | awk -F '"' '{print "\""$2"\""}'

Now remove broken/dead share with the help of zmmailbox command :
 zmmailbox -z -m USERNAME@DOMAIN.COM df "absolute path"

OR

 zmmailbox -z -m USERNAME@DOMAIN.COM df "folder id"
'''Note:''' Replace '''USERNAME@DOMAIN.COM''' with the actual username according to your environment.


{{Article Footer|ZCS 8.8, 8.7, 8.6, 8.5|2018-08-13}}