Steps to find broken or dead share mount on a user's mailbox and remove using zmmailbox command

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Steps to find broken or dead share mount on a user's mailbox and remove using zmmailbox command

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 - This article is a Work in Progress, and may be unfinished or missing sections.

Problem

1st Scenario: Search and remove broken/dead share mounts where thousands of shares mounted on the user's mailbox.

OR

2nd Scenario: Users' webclient (advanced and HTML) not loading if multiple broken shares are present in the user's mailbox.

Solution

With the help of "zmsoap" command, we can find out dead shares in a user's mailbox.

Following command will give folder list where we can grep "link broken" to check if there is any broken share exist or not.

Command syntax :

zmsoap -z -m USERNAME@DOMAIN.COM GetFolderRequest @tr=1

Here we will make some changes on above zmsoap command to get absolute path and folder id of broken share.

Command to get "absolute path" of all broken shares :

zmsoap -z -m USERNAME@DOMAIN.COM GetFolderRequest @tr=1 | grep -i broken | awk -F " absFolderPath=" '{print $2}' | awk -F '"' '{print "\""$2"\""}'

Command to get "folder id" of all broken shares :

zmsoap -z -m USERNAME@DOMAIN.COM GetFolderRequest @tr=1 | grep -i broken | awk -F " id=" '{print $2}' | awk -F '"' '{print "\""$2"\""}'

Now remove broken/dead share with the help of zmmailbox command :

zmmailbox -z -m USERNAME@DOMAIN.COM df "absolute path"

OR

zmmailbox -z -m USERNAME@DOMAIN.COM df "folder id"

Note: Replace USERNAME@DOMAIN.COM with the actual username according to your environment.