https://wiki.zimbra.com/api.php?action=feedcontributions&user=Pobrien&feedformat=atomZimbra :: Tech Center - User contributions [en]2024-03-28T20:10:41ZUser contributionsMediaWiki 1.39.0https://wiki.zimbra.com/index.php?title=License_Expiration&diff=52020License Expiration2012-09-24T18:45:31Z<p>Pobrien: </p>
<hr />
<div>When your ZCS Network Edition License expires, a license expiration warning will appear in the administrative console and web interface for all users. From the date of the license expiration, there is a 30-day grace period during which the warning message is displayed, but no features are disabled.<br />
<br />
Upon expiration of the grace period, the server will revert to the feature set of the Open Source Edition. The following is a list of some of the major functions that will no longer be available:<br />
<br />
<li>Backup/Restore<br />
<li>Zimbra Mobile (ActiveSync)<br />
<li>Zimbra Connector for Outlook<br />
<li>Zimbra Connector for Blackberry<br />
<li>S/MIME<br />
<li>If you hit your licensed user limit, you will no longer be able to create/delete accounts.<br />
<br><br />
<br><br />
If you do not plan on renewing your license, you can again regain the ability to create/delete accounts by "upgrading" to ZCS FOSS. You should choose the same version of FOSS as you are currently running on Network Edition for this transition, after which you can upgrade to the latest version of ZCS FOSS.<br />
<br />
[[Category:Build]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=License_Expiration&diff=52019License Expiration2012-09-24T18:45:03Z<p>Pobrien: </p>
<hr />
<div>When your ZCS Network Edition License expires, a license expiration warning will appear in the administrative console and web interface for all users. From the date of the license expiration, there is a 30-day grace period during which the warning message is displayed, but no features are disabled.<br />
<br />
Upon expiration of the grace period, the server will revert to the feature set of the Open Source Edition. The following is a list of some of the major functions that will no longer be available:<br />
<br />
<li>Backup/Restore<br />
<li>Zimbra Mobile (ActiveSync)<br />
<li>Zimbra Connector for Outlook<br />
<li>Zimbra Connector for Blackberry<br />
<li>S/MIME<br />
<li>If you hit your licensed user limit, you will no longer be able to create/delete accounts.<br />
<br><br />
<br><br />
If you do not plan on renewing your license, you can again regain the ability to create/delete accounts by "upgrading" to ZCS FOSS. You should choose the same version of FOSS as you are currently running on Network Edition for this transition, after which you can upgrade to the latest version of ZCS FOSS.<br />
<br />
{{Article Footer|8.0|9/24/2012}}<br />
<br />
[[Category:Build]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=License_Expiration&diff=52018License Expiration2012-09-24T18:42:37Z<p>Pobrien: updated</p>
<hr />
<div>When your ZCS Network Edition License expires, a license expiration warning will appear in the administrative console and web interface for all users. From the date of the license expiration, there is a 30-day grace period during which the warning message is displayed, but no features are disabled.<br />
<br />
Upon expiration of the grace period, the server will revert to the feature set of the Open Source Edition. The following is a list of some of the major functions that will no longer be available:<br />
<br />
<li>Backup/Restore<br />
<li>Zimbra Mobile (ActiveSync)<br />
<li>Zimbra Connector for Outlook<br />
<li>Zimbra Connector for Blackberry<br />
<li>S/MIME<br />
<li>If you hit your licensed user limit, you will no longer be able to create/delete accounts.<br />
<br><br />
<br><br />
If you do not plan on renewing your license, you can again regain the ability to create/delete accounts by "upgrading" to ZCS FOSS. You should choose the same version of FOSS as you are currently running on Network Edition for this transition, after which you can upgrade to the latest version of ZCS FOSS.<br />
<br />
{{Article Footer|pobrien|9/24/2012}}<br />
<br />
[[Category:Build]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=FAQ&diff=51523FAQ2012-08-20T18:32:10Z<p>Pobrien: /* Admin Field Guide: Installation & Configuration */</p>
<hr />
<div>{{ZC}}<br />
<br />
<br />
==Sales: Pricing and Packaging==<br />
<br />
====Is Zimbra free? What version do I need?====<br />
Zimbra has both a free Open Source Edition as well as a premium Network Edition. <br />
* Here is the open source [http://www.zimbra.com/license/ license info] <br />
* Here is the product editions [http://www.zimbra.com/products/product_editions.html comparison]<br />
* Here are the additional [http://www.zimbra.com/products/network_edition_benefits.html Network Edition Benefits]<br />
* [http://www.zimbra.com/products/what_version.html What version is right for me?]<br />
<br />
====Can you explain how the pricing works?====<br />
[http://www.zimbra.com/products/pricing.html Pricing] of Network Edition depends on the size of your installation and the type of business or organization you have. Generally speaking:<br />
* The more mailboxes you purchase, the less you will pay per mailbox (sliding scale)<br />
* Non-profits, government, education are eligible for discounted rates<br />
* Service providers (who resell hosted Zimbra) have pricing conducive for large-scale deployments<br />
<br />
Here is an example: <br />
* A business wanting 150 mailboxes of the Professional Edition: $28 x 150 = $4,200 per year. This license commitment is eligible for Zimbra Basic Support.<br />
* A government agency looking for the same package: $14 x 150 = $2,100 per year. Also eligible for Zimbra Basic Support.<br />
<br />
====How do you define a "mailbox license"? Is that one person?==== <br />
A mailbox license is an account with a physical email inbox and typically belongs to one person.<br />
<br />
Now it is possible to have an account set up for a virtual "role" within your organization that may not be staffed by an individual. So, to decide how many licenses you want to purchase the next question becomes when do you need a new account versus just using an alias or distribution list (which are not considered new accounts). <br />
<br />
First some definitions:<br />
* '''Account:''' "Jane@work.com", she has a mailbox, calendar, documents, quota, etc.<br />
* '''Alias:''' She can also be "jane.smith@work.com" or even "info@work.com". <br />
** The alias is unique to this account<br />
** Jane could receive email sent to info@work.com and would reply back as "jane@work.com"<br />
** All the mail sent to the alias lives in her mailbox (if she leaves the mail archive for "info" would be lost)<br />
* '''Distribution List:''' A group of accounts / aliases <br />
<br />
To have a permanent role in your organization for "info@work.com" that doesn't disappear if Jane moves you will want a new account. This way others can log in to check the email, you will have an archive, you can reply back to messages as "info", plus Jane won't all the "info@work.com" counting against quota. <br />
<br />
====Can I get Zimbra if I want fewer than 25 mailboxes?====<br />
We sell ZCS for on-premise deployment at a minimum of 25 mailboxes, so there are two options if you want less than 25:<br />
* For on-premise installations some customers purchase the minimum 25 licenses, planning for growth<br />
* Most use one of Zimbra's many [http://www.zimbra.com/partners/endusers_hosted.html hosting providers] who will provide the exact number of mailboxes you need (remember Zimbra does not provide hosting to customers, we only sell ZCS for on-premise deployment)<br />
<br />
====Will Zimbra host ZCS for me?====<br />
No, we only sell the software license. If you want someone to host Zimbra for you we have many [http://www.zimbra.com/partners/zimbra_hosting.html Hosting Partners] who can provide you with that service. <br />
<br />
====I am running the Network Edition trial, how do I buy Zimbra?====<br />
You can purchase ZCS by contacting your sales representative or simply [http://www.zimbra.com/quote/ buy online]. Things to know: the number of Standard / Professional Edition mailbox licenses you want, if you need Zimbra Mobile, Zimbra Archiving and Discovery or any Support options and they will provide you with a quote form and contract to sign. Not sure who your sales contact is?, just email sales@zimbra.com.<br />
<br />
====I am running ZCS Open Source Edition, can I upgrade to Network Edition?====<br />
Yes. The process is the same as a typical upgrade. <br />
# Perform a backup of your Open Source environment (just in case) <br />
# Download the Network Edition and unzip it<br />
# Follow the installation process by running ./install.sh (You should get prompted if you want to upgrade from an existing version of Zimbra, in this case OSS. Choose 'Yes' and follow directions).<br />
# For reference, the installation instructions for [http://files.zimbra.com/website/docs/7.0/Zimbra%20NE%20Release%20Notes%207.0.pdf Network Edition]<br />
<br />
====Is it possible to mix ZCS Open Source Edition accounts with Network Edition accounts in one installation?====<br />
Unfortunately you can not mix them, but there are multiple versions of Network Edition available to meet varying needs. <br />
<br />
====Can I have some accounts running ZCS Network Edition Professional and then most accounts running Standard in my installation?====<br />
Yes. From a features standpoint, this is managed by "Class of Service" in the Administration Console where you can set up different features per account. A business running ZCS on-premise that wants to have 50 accounts with Standard and 50 with Professional features would purchase 50 of each license respectively. Service providers can also define their own COS, but should contact Sales for details on the resale pricing model.<br />
<br />
====How much storage does each Zimbra account come with?====<br />
If you are installing ZCS on premise then storage is only limited by how much physical storage space you wish to allocate to each account (eg it can be unlimited, 10GB, 2GB, etc) depending on hardware constraints. The Administration Console allows your IT team to easily set up "Class of Service" for the accounts. <br />
<br />
If you wish to purchase a Zimbra account from a hosted service provider, they will determine how much storage will be allocated to you; typically based on industry norms.<br />
<br />
====How do I get Zimbra Support? What options are available?====<br />
[http://www.zimbra.com/support/support_overview.html Zimbra Support] is provided to users who purchase ZCS Network Edition. All customers who purchase are eligible for Basic service which includes Email, Support Portal access, Knowledge Base, and upgrades. Customers with a qualifying license commitment are eligible for Premium service which includes phone and 24x7 crisis support. Basic service customers are able to purchase "Per Incident" phone and crisis support if they wish.<br />
<br />
Network trial users are also eligible for Basic support for the duration of their 60 day trial.<br />
<br />
====Why don't I have phone support?====<br />
[http://www.zimbra.com/products/pricing.html Paying customers] must have Premium support service or have paid for "Per Incident" phone support on top of their Basic support service. Network trial users are eligible for Basic Support only, which does not include phone support.<br />
<br />
====What happens when my Network Edition 60 day Trial license expires?====<br />
Your basic ZCS features will still be working, but the following occurs:<br />
* You can no longer add new user accounts<br />
* Zimbra Mobile and the Zimbra Outlook & iSync Connectors will be disabled<br />
* Administrators will see an alert message when they log into the Admin console<br />
<br />
Of course, if you're not ready to purchase Network Edition but like Zimbra, you can always revert the Trial to the Open Source Edition. You will lose all the Network Edition benefits, but your data will still be intact plus you will have the basic features.<br />
<br />
====What is the Support and Maintenance renewal policy for customers on Zimbra Perpetual license ? ====<br />
Customers under a perpetual license must pay 20% support during the first year, and thereafter can elect annually whether to renew Support and Maintenance. Such customers must be under a current Support agreement to be eligible to receive any minor updates (such as 6.0.x) including security patches/updates, major updates (such as 6.x) or new versions (such as 7.0). Customers who choose to not renew their Support at the time of the annual renewal may subsequently resume Support, and have access to product updates and upgrades, by paying the "true up amount" back to the time of non-renewal.<br />
<br />
For example, if the customer fails to renew for 6 months, in order to resume Support, the customer must pay 18 months (6 months of unpaid support + 1 year of support from date of renewal) to get back on the Support and Maintenance plan. <br />
<br />
==Admin Field Guide: Installation & Configuration==<br />
Here's some gotchas we hear about from the Zimbra Community when installing and configuring ZCS. Hope this makes for smooth sailing!<br />
<br />
====What are the pre-requirements for installing the Zimbra server, how do I avoid install hassles?==== <br />
<br />
* Do you have all the install pre-req's ironed out like compat-libstc++, selinux disabled, and port conflicts resolved. Installation will check and fail on any of these condition.<br />
* Pre-requirement: For Red Hat Enterprise, Fedora Core and SuSE operating systems, the server must also have the following installed<br />
** '''NPTL'''. Native POSIX Thread Library<br />
** '''Sudo'''. Superuser, required to delegate admins.<br />
** '''libidn'''. For internationalizing domain names in applications (IDNA)<br />
** '''cURL'''. A command line tool for transferring files with URL syntax<br />
** '''fetchmail'''. A remote-mail retrieval and forwarding utility used for on-demand TCIP/IP links.<br />
** '''GMP'''. GNU Multiple-Precision Library.<br />
** '''compat-libstdcc++-33'''. Compatibility Standard C++ libraries. ( NOTE: The 32-bit version of the compat-libstdc rpm package is required for both 32-bit or 64-bit servers. )<br />
** For Red Hat Enterprise only: '''compatlibstdcc++-296'''<br />
<br />
====Avoiding conflicts: what are the default port configurations when Zimbra is installed?====<br />
<br />
Default port usage:<br />
* Postfix 25<br />
* HTTP 80<br />
* POP3 110<br />
* IMAP 143<br />
* LDAP 389<br />
* HTTPS 443<br />
* Tomcat IMAP SSL 993<br />
* Tomcat POP SSL 995<br />
* Tomcat LMTP 7025<br />
<br />
====How do I make sure that DNS is configured correctly?====<br />
* Overview of [[MTA#How_the_MTA_routes_mail|MTA]] and [[DNS]]<br />
* Make sure the default domain supplied in the DNS wizard is the actual email domain and not the FQDN of the box<br />
<br />
====What are the top issues affecting performance?====<br />
* Make sure that your client machines satisfy the system requirements for systems specs, operating system, and browser.<br />
* Make sure the server machines meet the system requirements for hardware and operating system; size your hardware with growth in mind!<br />
*Review the [http://www.zimbra.com/docs/shared/7.1/system_requirements/wwhelp/wwhimpl/js/html/wwhelp.htm#href=System%20Requirements_7_0.System%20Requirements%20for%20Zimbra%20Collaboration%20Server%207.1.html system requirements]<br />
** Evaluation and testing: Intel/AMD 32-bit CPU 1.5 GHz, 1 GB RAM, 5 GB free disk space for software and logs, mail storage space<br />
** Production: Intel/AMD CPU 32-bit 2.0+ GHz, 2+ GB RAM, 10 GB free disk space for software and logs, mail storage space. <br />
*** RAID-5 not recommended for installations with more than 100 accounts<br />
<br />
====How does the license key work?====<br />
* The license key is provided to you in the Network trial registration email from the Sales Team. <br />
* When you do the installation you will automatically be provided a single user license (admin) to enable the install. <br />
* From the Admin UI (Global Settings / License / Update License) you can then apply the key to the trial system and provision up to 50 accounts for the life of the trial. <br />
* After the trial expires you will no longer be able to add new accounts but the ones you already have provisioned may still work for some time.<br />
* Existing customers with license issues can always visit the [http://www.zimbra.com/support/ Support Portal]<br />
<br />
====I get the error "can't change install type from trial to trial" when I try to apply a license.====<br />
* You cannot update trial license with a new trial license key. Please contact your Zimbra sales representative to obtain an extended trial license.<br />
<br />
====I can't get to the Admin UI when I type in the URL into my browser.====<br />
* Make sure the URL connects to the Admin UI using SSL: "https" and to port ":7071" by default.<br />
<br />
====How do I change the Zimbra server's hostname?====<br />
* Here is how you do it through the Command Line Interface [[ZmSetServerName|tool]]<br />
* Other handy commands in the CLI:[[CLI|Server Command-Line]] and [[:Category:Command Line Interface|Zimbra CLI Commands]]<br />
<br />
====We use Active Directory, what level of "access" into AD does Zimbra need to authenticate users?====<br />
* In order for Zimbra to use external AD/LDAP for authentication and/or GAL, you need to create a user that can see all user objects in the AD schema.<br />
* Configuration of external auth/GAL is by means of an easy wizard in the Admin UI.<br />
<br />
====How do I access the Exchange migration tools?====<br />
* Click '''Downloads''' at the top right of the Administration Console to find the Migration tools and documentation.<br />
<br />
====Are there any known installation issues or help for troubleshooting?====<br />
* Take a look at [[Installation Issues]] for more tips.<br />
* Even more [http://sietse.net/exoops/modules/Zimbra/#q070 tips]from the Community<br />
<br />
====How will the daylight savings time zone changes in 2007 affect ZCS Calendar?====<br />
* Read [[Time Zone Changes for 2007 and ZCS]] for the latest information<br />
<br />
==General Product Questions==<br />
<br />
====What features are available in the Network Edition Trial?====<br />
The Trial is fully featured: you have full access to everything including Outlook Connector, Zimbra Mobile, Clustering, and HSM for 60 days. <br />
<br />
====What phones are supported by Zimbra Mobile?====<br />
* All Windows Mobile 5 devices<br />
* Symbian S60 and S80 devices like the Nokia E-Series, Palm devices like the Treo 700P sync natively with Zimbra. (Some require additional 3rd party plugins) <br />
* Blackberry is supported through a third party partner.<br />
<br />
====Which browsers does the web client work with?====<br />
* Firefox 1.5+ on PC, Mac, Linux<br />
* Internet Explorer 6+ on PC<br />
* Safari 2.0+ on Mac <br />
<br />
====What versions of the Ubuntu Linux OS does Zimbra support?====<br />
We support Ubuntu 6.06 LTS (Long Term Support). This is the 'enterprise' version of Ubuntu and is officially supported by Canonical, the commercial arm of Ubuntu (this version will be supported by them for the next 3 - 5 years). When the next release candidate of "LTS" is available we will support it; the next candidate is likely 18 - 24 months out. <br />
<br />
There are newer versions of Ubuntu (eg 6.10) available in their community but we do not support or test against them. Users who wish to install ZCS on these newer OS' obviously do so at their own risk.<br />
<br />
====What languages is Zimbra translated into?====<br />
* French, German, Italian, Japanese, Finnish, Russian, among others. <br />
* The Zimbra [[Translations]] Wiki contains the latest list<br />
<br />
====Does Zimbra set a storage limit or quota on accounts?====<br />
Administrators can set any storage quota limit they feel is appropriate for an account (or multiple accounts via Class of Service) in a deployment, eg 54MB, 2.2GB, 4GB... Technically there is no physical storage limit imposed by the ZCS platform itself. But practically speaking, storage limits should be set based on the physical hard drive space available, number of users, limitations present in any sync 'end points', and overall growth projections. In the field we have seen office workers with Zimbra accounts as large as 6 to 7GB! (Don't ask us how someone gets that much email).<br />
<br />
====Can Zimbra scale to support large installations?====<br />
* Zimbra supports installations from 25 mailboxes well past 1 million.<br />
<br />
====Does Zimbra support clustering?==== <br />
* Zimbra uses Red Hat Cluster Suite to provide M+N clustering of our mailbox servers.<br />
<br />
====Are there any instructions on making and installing Zimlets?====<br />
* Many customers write Zimlets on their own, but you can find a list of Zimbra's publicly announced Zimlets in the [http://gallery.zimbra.com/ Zimbra Gallery]<br />
* There is a whitepaper available showing how to develop and deploy Zimlets [http://www.zimbra.com/pdf/Zimbra%20Zimlets%20Whitepaper.pdf Zimlet Whitepaper]<br />
<br />
====Can you add 3rd party services to Zimbra like Barracuda AS/AV?====<br />
Yes - in addition to our native AS/AV, we can integrate with external AS/AV and many customers have done this.<br />
<br />
====Is there a Zimbra Hosted solution?====<br />
Yes, you can have Zimbra hosted for you by working with one of our hundreds of [http://www.zimbra.com/partners/zimbra_hosting.html Hosting Partners].<br />
<br />
----<br />
<br> Keywords: ''Tags: pricing , requirements , third party , clustering , scalability , quota , ofzd''<br />
<br />
{{Article Footer|N/A|12/6/2006}}<br />
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[[Category:FAQ]]<br />
[[Category:Certified]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=License&diff=51521License2012-08-20T18:30:12Z<p>Pobrien: </p>
<hr />
<div>Is Zimbra free?<br />
<br />
See http://www.zimbra.com/license/<br />
<br />
I get the error "can't change install type from trial to trial" when trying to apply a new license.<br />
<br />
You cannot replace an existing trial license with a new one. Contact your Zimbra sales representative to get an extended trial license.<br />
<br />
<br />
Back to the [[FAQ]]<br />
<br />
[[Category:FAQ]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=Troubleshooting&diff=51515Troubleshooting2012-08-20T18:27:13Z<p>Pobrien: </p>
<hr />
<div>{{ZC}}{{Article Infobox|{{admin}}|{{ZCS 6.0}}|{{ZCS 5.0}}|{{ZCS 4.5}}}}<small>''For a complete listing of troubleshooting articles and categories, see [[:Category:Troubleshooting]].''</small><br />
<br />
The steps and tools used to troubleshoot a problem vary depending on which Zimbra product you are experiencing issues with. This page contains troubleshooting resources for the following Zimbra products: <br />
*Zimbra Collaboration Suite (ZCS)<br />
*Zimbra Connector for Outlook (ZCO)<br />
*Zimbra Connector for Blackberry (ZCB)<br />
*Zimbra Desktop (ZD)<br />
Each section contains links to basic troubleshooting articles and tools, and links to other related troubleshooting categories and articles.<br />
<br />
In the event that you need to contact Zimbra Support for further help with a problem, each section also contains a link to a list of logs, data, or other items you should gather before contacting support. Having these items readily available will provide the Zimbra Support team with information necessary to investigate a problem and will improve initial response time.<br />
<br />
=Zimbra Collaboration Suite=<br />
When troubleshooting issues in ZCS, it is important to gather data during the time when the problem occurs. In almost every case, it is best to run the CLI command '''zmdialog'''.<br />
<br />
'''''Important:''' If the problem requires restarting services, this should only be done after '''zmdialog''' has finished running.''<br />
<br />
==Basic Troubleshooting Articles==<br />
For more information on troubleshooting, see one of the following basic troubleshooting articles.<br />
*[[Ajcody-Testing-Debugging]]. Due to the high amount of content kept on in this page, it is best to search for a specific troubleshooting topic using Ctrl+F. Frequently, links to other relevant articles can also be found on this page.<br />
*[[Troubleshooting High CPU load average in ZCS 5.0.x as compared to 4.5.x]]<br />
<br />
==Troubleshooting Tools==<br />
The following is a list of tools that can be used to gather information about an issue occurring in ZCS. There are also links to Wiki articles and categories that contain more information about these tools.<br />
*[[zmdiaglog]]<br />
*[[zmstats]]<br />
*[[zmthrdump]]<br />
*[[Logger (ZCS 6.0.x and later)]]<br />
*[[Logger (ZCS 5.0.x and earlier)]]<br />
*[[:Category:Logger]]<br />
*[[:Category:Logging]]<br />
*[[Administration_Console_and_CLI_Certificate_Tools]]<br />
<br />
==Related Links==<br />
*[[:Category:Troubleshooting]]<br />
*[[:Category:Troubleshooting Certificates]]<br />
*[[:Category:Troubleshooting Migration]]<br />
*[[:Category:Monitoring]]<br />
*[[:Category:Performance and Tuning]]<br />
*[[Performance Tuning Guidelines for Large Deployments]]<br />
<br />
==Before Contacting Zimbra Support==<br />
To help us provide the highest level of service, please gather the following information before contacting support.<br />
<br />
*Provide a detailed description of the issue and steps to reproduce the problem.<br />
*General Information <br />
**Hardware configuration. CPU and RAM.<br />
**Software configuration. OS version.<br />
**Networking specifics. Information about any proxy servers and firewalls.<br />
**ZCS Configuration. Information about any single-server or multi-node configuration.<br />
**Additional information. Any other information that you think may help diagnose the issue.<br />
*Log files. You will need to have log files relevant to your issue from the following list of log files. These logs should only contain logging information gathered while the problem was occurring. For example, if a problem occurs between 9:13–9:21 am on a Monday, check to see if any of the following logs were written to on Monday, and then gather the log details from approximately 9:00am–9:30 am that day.<br />
*:'''''Note:''' Since the Zimbra Support case tool can only support attachments of a small size (2MB), it is often not possible to include an entire log file when you initially create a support case. When creating a support case, it is best to create a text file containing any log events you think might be relevant to your problem. See [http://wiki.zimbra.com/images/6/64/ExampleTextLogFile.zip ExampleTextLogFile.zip] for an example.''<br />
**Logs and output from /opt/zimbra/log.<br />
***mailbox.log<br />
***zimbra.log<br />
***mysql_error.log<br />
***myslow.log<br />
***logger_myslow.log<br />
***httpd_error.log<br />
***clamd.log<br />
***zmmtaconfig.log<br />
***nginx.log<br />
***zmconvertd.log<br />
***zmmailboxd.out <br />
***zmstat.out<br />
***zmlogswatch.out<br />
***zmswatch.out<br />
**Logs from /var/log.<br />
***zimbra.log<br />
***messages<br />
<br />
=Zimbra Connector for Outlook=<br />
==Basic Troubleshooting Articles==<br />
For more information on troubleshooting, see one of the following basic troubleshooting articles.<br />
*[http://www.zimbra.com/docs/ne/latest/zcs_connector_for_outlook_guide/ZCS%20Connector%20for%20Outlook.1.10.html#1065545 Zimbra Connector for Outlook Administrator Guide > Troubleshooting Options]<br />
*[[Troubleshooting Exchange Freebusy Interop]]<br />
*[[ZCOAsDefaultStore]]<br />
*[[King0770-Notes-ZCO-Repair]]<br />
<br />
==Troubleshooting Tools==<br />
For more information on ZCO troubleshooting tools and procedures, see the following articles.<br />
*[http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx DebugView]<br />
*[[Creating a Core Dump from a Running Process using WinDbg]]<br />
<br />
==Related Links==<br />
For more articles and resources for troubleshooting ZCO issues, see these related links.<br />
*[[:Category:Troubleshooting ZCO]]<br />
*[[Outlook Troubleshooting Options]]<br />
<br />
==Before Contacting Zimbra Support==<br />
To help us provide the highest level of service, please gather the following information before contacting support.<br />
*Provide a detailed description of the issue and steps to reproduce the problem.<br />
*General Information<br />
**Hardware configuration. CPU and RAM.<br />
**Software configuration. OS version, Outlook version, list of all Outlook plug-ins.<br />
**Networking specifics. Information about any proxy servers and firewalls.<br />
**ZCS Configuration. Information about any multi-node configuration.<br />
**Additional information. Any other information that you think may help diagnose the issue.<br />
*Log files. You will need to include logs generated by ZCO Logging Control, described in the [http://www.zimbra.com/docs/ne/latest/zcs_connector_for_outlook_guide/ZCS%20Connector%20for%20Outlook.1.10.html#1085168 Zimbra Connector for Outlook Administrator Guide > Troubleshooting Options > Using Logging Control for troubleshooting]. These logs should only contain logging information gathered while the problem was occurring.<br />
*Zimbra Support Toolbar output. You will need to include any relevant Zimbra Support Toolbar output, described in the [http://www.zimbra.com/docs/ne/latest/zcs_connector_for_outlook_guide/ZCS%20Connector%20for%20Outlook.1.10.html#1087167 Zimbra Connector for Outlook Administrator Guide > Troubleshooting Options > Zimbra Support Toolbar].<br />
<br />
Beyond the above information, include the following information if it is relevant to your problem.<br />
<br />
*Install Logs. If you are experiencing issues with installing ZCO, please include the install logs. You can create install logs by running the following command.<br />
<br />
msiexec /i <zco-installer.msi> /lv <zco-install.log><br />
<br />
For example, the following command will create a ZCO install log named case00012345-zco-install.log.<br />
<br />
msiexec /i ZimbraOlkConnector-5.0.6_GA_2314_5.0.2635.6.msi /lv case00012345-zco-install.log<br />
<br />
*Sync Error Messages. If you are experiencing issues with syncing, include any relevant error messages. You can find sync error messages in the Local Failures and Server Failures folders, located in the Sync Issues mail folder. For more information about the Sync Issues folder, see [http://www.zimbra.com/docs/ne/latest/zcs_connector_for_outlook_guide/ZCS%20Connector%20for%20Outlook.1.10.html#1080324 Zimbra Connector for Outlook Administrator Guide > Troubleshooting Options > Reviewing Sync Issues folders].<br />
*Automatic and Manual Core Dumps. If you are experiencing issues with ZCO crashing, include the automatically generated core files located in %temp%\zco-cores. If these core files have not been automatically generated, you can manually create a core dump using the instructions available at [[Creating a Core Dump from a Running Process using WinDbg]].<br />
<br />
=Zimbra Connector for Blackberry=<br />
Issues with Zimbra Connector for Blackberry (ZCB) generally occur during installation or activation. Other common issues include devices not receiving email. Steps to troubleshoot a problem depend on when the issue occurs and what types of error messages are generated during the time of the issue.<br />
<br />
==Basic Troubleshooting==<br />
For more information on troubleshooting, see one of the following basic troubleshooting articles.<br />
*[[Troubleshoot Zimbra Mobile Connector for BlackBerry Installation Failures|Installation Failures]]<br />
*[[Troubleshoot Zimbra Mobile Connector for BlackBerry Enterprise Activation issues|Activation Issues]]<br />
*[[Zimbra Connector for Blackberry - Wireless Enterprise Activation Stops Responding|Activation Stops Responding]]<br />
*[[Troubleshooting Zimbra Connector for Blackberry Synchronization - %22Device Stops Receiving Mail%22|Synchronization issues - "Device Stops Receiving Mail"]]<br />
*[[Troubleshooting_Zimbra_Connector_for_Blackberry_Synchronization_-_Calendar|Synchronization issues - Calendar]]<br />
<br />
==Troubleshooting Tools==<br />
For more information on ZCB troubleshooting tools and procedures, see the following articles.<br />
*[[ZCB and BES Logs - BlackBerry]]<br />
<br />
==Related Links==<br />
For more articles and resources for troubleshooting ZCB issues, see these related links.<br />
*[[:Category:Troubleshooting_ZCB]]<br />
*[[Correct order to stop and start BES services]]<br />
*[[ZCB and BlackBerry Enterprise Server (BES) Common Issues]]<br />
<br />
==Before Contacting Zimbra Support==<br />
To help us provide the highest level of service, gather the following information before contacting support.<br />
*Provide a detailed description of the issue and steps to reproduce the problem.<br />
*General Information <br />
**Hardware configuration. CPU and RAM.<br />
**Software configuration. OS version, BES version, and ZCB version.<br />
**Networking specifics. Information about any proxy servers and firewalls.<br />
**ZCS Configuration. Information about any multi-node configuration.<br />
**BES Configuration. Information about multi-agent configuration, and any SQL databases.<br />
**Additional information. Any other information that you think may help diagnose the issue.<br />
*Log Files. There are two sets of logs that are very important in debugging ZCB problems. You need to include logs generated by ZCB Logging Control, described in the [http://files.zimbra.com/website/docs/ZCS%20Connector%20for%20Blackberry%20Guide%205.0.19.pdf ZCS Connector for Blackberry Guide], in the “Using Logging Control for troubleshooting” section. You also need to include the BlackBerry Enterprise Server logs that are stored in daily folders. Refer to the BlackBerry Enterprise Server documentation for information on how to locate and configure these logs.<br />
<br />
Beyond the above information, include the following information if it is relevant to your problem.<br />
<br />
*Automatic Core Dumps. If the BlackBerry Agent crashes, a core dump file is automatically generated. This core dump file contains useful information for support and engineering to help diagnose a particular problem. The core dump files are generated in the %TEMPT%\zco-cores folder on the server. If these files exist, have them available for support.<br />
*Manual Core Dumps. If the BlackBerry Agent process is hanging, you can manually generate a core dump to send to support. The steps to generate a core dump are instructions available at [[Creating a Core Dump from a Running Process using WinDbg]].<br />
<br />
=Zimbra Desktop=<br />
==Basic Troubleshooting Articles==<br />
For more information on troubleshooting, see one of the following basic troubleshooting articles.<br />
*[[Troubleshooting Zimbra Desktop FAQ]]<br />
*[[Zimbra_Desktop#Troubleshooting|Troubleshooting Installation Issues in Zimbra Desktop]]<br />
*[[Desktop Sync Failures caused by message size mismatch]]<br />
<br />
==Troubleshooting Tools==<br />
For more information on ZD troubleshooting tools and procedures, see the following articles.<br />
*[[Troubleshooting_Zimbra_Desktop_FAQ#What_additional_information_can_I_collect_to_debug_a_UI_display_issue.3F|What additional information can I collect to debug a UI display issue?]]<br />
<br />
==Related Links==<br />
For more articles and resources for troubleshooting ZD issues, see these related links.<br />
*[[:Category:Troubleshooting Zimbra Desktop]]<br />
<br />
==Before Contacting Zimbra Support==<br />
To help us provide the highest level of service, gather the following information before contacting support.<br />
*Provide a detailed description of the issue and steps to reproduce the problem.<br />
*General Information<br />
**ZD version. Version of ZD you are using.<br />
<br />
<br />
{{Article Footer|ZCS 6.0, 5.0, 4.5|3/25/2009}}<br />
<br />
[[Category:Troubleshooting]]<br />
[[Category:General Information]]<br />
[[Category:ZCS 6.0]]<br />
[[Category:ZCS 5.0]]<br />
[[Category:ZCS 4.5]]<br />
[[Category:Administration]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=Troubleshooting&diff=51514Troubleshooting2012-08-20T18:26:13Z<p>Pobrien: </p>
<hr />
<div>{{ZC}}{{Article Infobox|{{admin}}|{{ZCS 6.0}}|{{ZCS 5.0}}|{{ZCS 4.5}}}}<small>''For a complete listing of troubleshooting articles and categories, see [[:Category:Troubleshooting]].''</small><br />
<br />
The steps and tools used to troubleshoot a problem vary depending on which Zimbra product you are experiencing issues with. This page contains troubleshooting resources for the following Zimbra products: <br />
*Zimbra Collaboration Suite (ZCS)<br />
*Zimbra Connector for Outlook (ZCO)<br />
*Zimbra Connector for Blackberry (ZCB)<br />
*Zimbra Desktop (ZD)<br />
Each section contains links to basic troubleshooting articles and tools, and links to other related troubleshooting categories and articles.<br />
<br />
In the event that you need to contact Zimbra Support for further help with a problem, each section also contains a link to a list of logs, data, or other items you should gather before contacting support. Having these items readily available will provide the Zimbra Support team with information necessary to investigate a problem and will improve initial response time.<br />
<br />
=Zimbra Collaboration Suite=<br />
When troubleshooting issues in ZCS, it is important to gather data during the time when the problem occurs. In almost every case, it is best to run the CLI command '''zmdialog'''.<br />
<br />
'''''Important:''' If the problem requires restarting services, this should only be done after '''zmdialog''' has finished running.''<br />
<br />
==Basic Troubleshooting Articles==<br />
For more information on troubleshooting, see one of the following basic troubleshooting articles.<br />
*[[Ajcody-Testing-Debugging]]. Due to the high amount of content kept on in this page, it is best to search for a specific troubleshooting topic using Ctrl+F. Frequently, links to other relevant articles can also be found on this page.<br />
*[[Troubleshooting High CPU load average in ZCS 5.0.x as compared to 4.5.x]]<br />
<br />
==Troubleshooting Tools==<br />
The following is a list of tools that can be used to gather information about an issue occurring in ZCS. There are also links to Wiki articles and categories that contain more information about these tools.<br />
*[[zmdiaglog]]<br />
*[[zmstats]]<br />
*[[zmthrdump]]<br />
*[[Logger (ZCS 6.0.x and later)]]<br />
*[[Logger (ZCS 5.0.x and earlier)]]<br />
*[[:Category:Logger]]<br />
*[[:Category:Logging]]<br />
*[[Administration_Console_and_CLI_Certificate_Tools]]<br />
<br />
==Related Links==<br />
*[[:Category:Troubleshooting]]<br />
*[[:Category:Troubleshooting Certificates]]<br />
*[[:Category:Troubleshooting Migration]]<br />
*[[:Category:Troubleshooting Licensing]]<br />
*[[:Category:Monitoring]]<br />
*[[:Category:Performance and Tuning]]<br />
*[[Performance Tuning Guidelines for Large Deployments]]<br />
<br />
==Before Contacting Zimbra Support==<br />
To help us provide the highest level of service, please gather the following information before contacting support.<br />
<br />
*Provide a detailed description of the issue and steps to reproduce the problem.<br />
*General Information <br />
**Hardware configuration. CPU and RAM.<br />
**Software configuration. OS version.<br />
**Networking specifics. Information about any proxy servers and firewalls.<br />
**ZCS Configuration. Information about any single-server or multi-node configuration.<br />
**Additional information. Any other information that you think may help diagnose the issue.<br />
*Log files. You will need to have log files relevant to your issue from the following list of log files. These logs should only contain logging information gathered while the problem was occurring. For example, if a problem occurs between 9:13–9:21 am on a Monday, check to see if any of the following logs were written to on Monday, and then gather the log details from approximately 9:00am–9:30 am that day.<br />
*:'''''Note:''' Since the Zimbra Support case tool can only support attachments of a small size (2MB), it is often not possible to include an entire log file when you initially create a support case. When creating a support case, it is best to create a text file containing any log events you think might be relevant to your problem. See [http://wiki.zimbra.com/images/6/64/ExampleTextLogFile.zip ExampleTextLogFile.zip] for an example.''<br />
**Logs and output from /opt/zimbra/log.<br />
***mailbox.log<br />
***zimbra.log<br />
***mysql_error.log<br />
***myslow.log<br />
***logger_myslow.log<br />
***httpd_error.log<br />
***clamd.log<br />
***zmmtaconfig.log<br />
***nginx.log<br />
***zmconvertd.log<br />
***zmmailboxd.out <br />
***zmstat.out<br />
***zmlogswatch.out<br />
***zmswatch.out<br />
**Logs from /var/log.<br />
***zimbra.log<br />
***messages<br />
<br />
=Zimbra Connector for Outlook=<br />
==Basic Troubleshooting Articles==<br />
For more information on troubleshooting, see one of the following basic troubleshooting articles.<br />
*[http://www.zimbra.com/docs/ne/latest/zcs_connector_for_outlook_guide/ZCS%20Connector%20for%20Outlook.1.10.html#1065545 Zimbra Connector for Outlook Administrator Guide > Troubleshooting Options]<br />
*[[Troubleshooting Exchange Freebusy Interop]]<br />
*[[ZCOAsDefaultStore]]<br />
*[[King0770-Notes-ZCO-Repair]]<br />
<br />
==Troubleshooting Tools==<br />
For more information on ZCO troubleshooting tools and procedures, see the following articles.<br />
*[http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx DebugView]<br />
*[[Creating a Core Dump from a Running Process using WinDbg]]<br />
<br />
==Related Links==<br />
For more articles and resources for troubleshooting ZCO issues, see these related links.<br />
*[[:Category:Troubleshooting ZCO]]<br />
*[[Outlook Troubleshooting Options]]<br />
<br />
==Before Contacting Zimbra Support==<br />
To help us provide the highest level of service, please gather the following information before contacting support.<br />
*Provide a detailed description of the issue and steps to reproduce the problem.<br />
*General Information<br />
**Hardware configuration. CPU and RAM.<br />
**Software configuration. OS version, Outlook version, list of all Outlook plug-ins.<br />
**Networking specifics. Information about any proxy servers and firewalls.<br />
**ZCS Configuration. Information about any multi-node configuration.<br />
**Additional information. Any other information that you think may help diagnose the issue.<br />
*Log files. You will need to include logs generated by ZCO Logging Control, described in the [http://www.zimbra.com/docs/ne/latest/zcs_connector_for_outlook_guide/ZCS%20Connector%20for%20Outlook.1.10.html#1085168 Zimbra Connector for Outlook Administrator Guide > Troubleshooting Options > Using Logging Control for troubleshooting]. These logs should only contain logging information gathered while the problem was occurring.<br />
*Zimbra Support Toolbar output. You will need to include any relevant Zimbra Support Toolbar output, described in the [http://www.zimbra.com/docs/ne/latest/zcs_connector_for_outlook_guide/ZCS%20Connector%20for%20Outlook.1.10.html#1087167 Zimbra Connector for Outlook Administrator Guide > Troubleshooting Options > Zimbra Support Toolbar].<br />
<br />
Beyond the above information, include the following information if it is relevant to your problem.<br />
<br />
*Install Logs. If you are experiencing issues with installing ZCO, please include the install logs. You can create install logs by running the following command.<br />
<br />
msiexec /i <zco-installer.msi> /lv <zco-install.log><br />
<br />
For example, the following command will create a ZCO install log named case00012345-zco-install.log.<br />
<br />
msiexec /i ZimbraOlkConnector-5.0.6_GA_2314_5.0.2635.6.msi /lv case00012345-zco-install.log<br />
<br />
*Sync Error Messages. If you are experiencing issues with syncing, include any relevant error messages. You can find sync error messages in the Local Failures and Server Failures folders, located in the Sync Issues mail folder. For more information about the Sync Issues folder, see [http://www.zimbra.com/docs/ne/latest/zcs_connector_for_outlook_guide/ZCS%20Connector%20for%20Outlook.1.10.html#1080324 Zimbra Connector for Outlook Administrator Guide > Troubleshooting Options > Reviewing Sync Issues folders].<br />
*Automatic and Manual Core Dumps. If you are experiencing issues with ZCO crashing, include the automatically generated core files located in %temp%\zco-cores. If these core files have not been automatically generated, you can manually create a core dump using the instructions available at [[Creating a Core Dump from a Running Process using WinDbg]].<br />
<br />
=Zimbra Connector for Blackberry=<br />
Issues with Zimbra Connector for Blackberry (ZCB) generally occur during installation or activation. Other common issues include devices not receiving email. Steps to troubleshoot a problem depend on when the issue occurs and what types of error messages are generated during the time of the issue.<br />
<br />
==Basic Troubleshooting==<br />
For more information on troubleshooting, see one of the following basic troubleshooting articles.<br />
*[[Troubleshoot Zimbra Mobile Connector for BlackBerry Installation Failures|Installation Failures]]<br />
*[[Troubleshoot Zimbra Mobile Connector for BlackBerry Enterprise Activation issues|Activation Issues]]<br />
*[[Zimbra Connector for Blackberry - Wireless Enterprise Activation Stops Responding|Activation Stops Responding]]<br />
*[[Troubleshooting Zimbra Connector for Blackberry Synchronization - %22Device Stops Receiving Mail%22|Synchronization issues - "Device Stops Receiving Mail"]]<br />
*[[Troubleshooting_Zimbra_Connector_for_Blackberry_Synchronization_-_Calendar|Synchronization issues - Calendar]]<br />
<br />
==Troubleshooting Tools==<br />
For more information on ZCB troubleshooting tools and procedures, see the following articles.<br />
*[[ZCB and BES Logs - BlackBerry]]<br />
<br />
==Related Links==<br />
For more articles and resources for troubleshooting ZCB issues, see these related links.<br />
*[[:Category:Troubleshooting_ZCB]]<br />
*[[Correct order to stop and start BES services]]<br />
*[[ZCB and BlackBerry Enterprise Server (BES) Common Issues]]<br />
<br />
==Before Contacting Zimbra Support==<br />
To help us provide the highest level of service, gather the following information before contacting support.<br />
*Provide a detailed description of the issue and steps to reproduce the problem.<br />
*General Information <br />
**Hardware configuration. CPU and RAM.<br />
**Software configuration. OS version, BES version, and ZCB version.<br />
**Networking specifics. Information about any proxy servers and firewalls.<br />
**ZCS Configuration. Information about any multi-node configuration.<br />
**BES Configuration. Information about multi-agent configuration, and any SQL databases.<br />
**Additional information. Any other information that you think may help diagnose the issue.<br />
*Log Files. There are two sets of logs that are very important in debugging ZCB problems. You need to include logs generated by ZCB Logging Control, described in the [http://files.zimbra.com/website/docs/ZCS%20Connector%20for%20Blackberry%20Guide%205.0.19.pdf ZCS Connector for Blackberry Guide], in the “Using Logging Control for troubleshooting” section. You also need to include the BlackBerry Enterprise Server logs that are stored in daily folders. Refer to the BlackBerry Enterprise Server documentation for information on how to locate and configure these logs.<br />
<br />
Beyond the above information, include the following information if it is relevant to your problem.<br />
<br />
*Automatic Core Dumps. If the BlackBerry Agent crashes, a core dump file is automatically generated. This core dump file contains useful information for support and engineering to help diagnose a particular problem. The core dump files are generated in the %TEMPT%\zco-cores folder on the server. If these files exist, have them available for support.<br />
*Manual Core Dumps. If the BlackBerry Agent process is hanging, you can manually generate a core dump to send to support. The steps to generate a core dump are instructions available at [[Creating a Core Dump from a Running Process using WinDbg]].<br />
<br />
=Zimbra Desktop=<br />
==Basic Troubleshooting Articles==<br />
For more information on troubleshooting, see one of the following basic troubleshooting articles.<br />
*[[Troubleshooting Zimbra Desktop FAQ]]<br />
*[[Zimbra_Desktop#Troubleshooting|Troubleshooting Installation Issues in Zimbra Desktop]]<br />
*[[Desktop Sync Failures caused by message size mismatch]]<br />
<br />
==Troubleshooting Tools==<br />
For more information on ZD troubleshooting tools and procedures, see the following articles.<br />
*[[Troubleshooting_Zimbra_Desktop_FAQ#What_additional_information_can_I_collect_to_debug_a_UI_display_issue.3F|What additional information can I collect to debug a UI display issue?]]<br />
<br />
==Related Links==<br />
For more articles and resources for troubleshooting ZD issues, see these related links.<br />
*[[:Category:Troubleshooting Zimbra Desktop]]<br />
<br />
==Before Contacting Zimbra Support==<br />
To help us provide the highest level of service, gather the following information before contacting support.<br />
*Provide a detailed description of the issue and steps to reproduce the problem.<br />
*General Information<br />
**ZD version. Version of ZD you are using.<br />
<br />
<br />
{{Article Footer|ZCS 6.0, 5.0, 4.5|3/25/2009}}<br />
<br />
[[Category:Troubleshooting]]<br />
[[Category:General Information]]<br />
[[Category:ZCS 6.0]]<br />
[[Category:ZCS 5.0]]<br />
[[Category:ZCS 4.5]]<br />
[[Category:Administration]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=Changing_the_Logo_and_Theme_Colors_from_the_Admin_Console&diff=36760Changing the Logo and Theme Colors from the Admin Console2011-09-24T23:03:06Z<p>Pobrien: </p>
<hr />
<div>{{Article Infobox|{{admin}}|||{{ZCS 7.0}}}}<br />
Users of the Network Edition can replace the VMware Zimbra logo with their own custom logo, and can change the color scheme of the Zimbra web interface.<br />
<br />
== Adding Your Logo ==<br />
<br />
You can replace the Zimbra logo with your logo globally or on a per domain basis. Your logos must be the same size as specified here or the image may not display correctly. Note that The Zimlet icon that displays in the Advanced search toolbar and the favicon.ico that displays in the URL browser address field are not changed.<br />
<br />
* Create versions of your logo in the following sizes:<br />
** 300x48 pixels - for the login screen<br />
** 200x28 pixels - for the main Zimbra interface (top left corner)<br />
* Create a new directory for the logos: <br />
<pre><br />
root@server:~# su - zimbra<br />
zimbra@server:~$ mkdir /opt/zimbra/jetty/webapps/zimbra/logos<br />
</pre><br />
* Copy the logos into the directory created above. Make sure they are owned and readable by the zimbra user.<br />
* Navigate to the Themes tab of either the "Global Settings" page, or of a specific Domain.<br />
* Under "Customize the logo of the themes", add the location of the logo images as "/logos/<filename>.<extension>" Note that the URLs can also be for a remote server (of the form http://server.com/logo.jpg for example) in which case you do not need to load the logo image files onto the Zimbra server.<br />
<br />
== Changing Base Theme Colors ==<br />
<br />
You can customize the color layout for the web client. You can either select colors from a color pallet table of defined colors or enter the six-digit hexadecimal color value for an exact color match. <br />
On the Domain Themes tab, you can select a color from the pallet for each of the following areas:<br />
* Foreground, which is the text color.<br />
* Background, which is the primary background color displayed in the client.<br />
* Secondary, which is the color used for the toolbar and selection headers in the Navigation pane.<br />
* Selection, which is the color displayed for a selected item such as a message, right-click, or drop down menu selection.<br />
<br />
After changing the theme colors and saving the changes, the cache will need to be flushed to have the changes take effect.<br />
<br />
[[Category:Themes]]<br />
[[Category:ZCS 7.0]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=Changing_the_Logo_and_Theme_Colors_from_the_Admin_Console&diff=36759Changing the Logo and Theme Colors from the Admin Console2011-09-23T19:59:25Z<p>Pobrien: </p>
<hr />
<div>{{Article Infobox|{{admin}}|||{{ZCS 7.0}}}}<br />
Users of the Network Edition can replace the VMware Zimbra logo with their own custom logo, and can change the color scheme of the Zimbra web interface.<br />
<br />
== Adding Your Logo ==<br />
<br />
You can replace the Zimbra logo with your logo globally or on a per domain basis. Your logos must be the same size as specified here or the image may not display correctly. Note that The Zimlet icon that displays in the Advanced search toolbar and the favicon.ico that displays in the URL browser address field are not changed.<br />
<br />
# Create versions of your logo in the following sizes:<br />
## 300x48 pixels - for the login screen<br />
## 200x28 pixels - for the main Zimbra interface (top left corner)<br />
# Create a new directory for the logos:<br />
## su - zimbra<br />
## mkdir /opt/zimbra/jetty/webapps/zimbra/logos<br />
# Copy the logos into the directory created above.<br />
# Navigate to the Themes tab of either the "Global Settings" page, or of a specific Domain.<br />
# Under "Customize the logo of the themes", add the location of the logo images as "/logos/<filename>.<extension>" Note that the URLs can also be for a remote server (of the form http://server.com/logo.jpg for example) in which case you do not need to load the logo image files onto the Zimbra server.<br />
<br />
== Changing Base Theme Colors ==<br />
<br />
You can customize the color layout for the web client. You can either select colors from a color pallet table of defined colors or enter the six-digit hexadecimal color value for an exact color match. <br />
On the Domain Themes tab, you can select a color from the pallet for each of the following areas:<br />
* Foreground, which is the text color.<br />
* Background, which is the primary background color displayed in the client.<br />
* Secondary, which is the color used for the toolbar and selection headers in the Navigation pane.<br />
* Selection, which is the color displayed for a selected item such as a message, right-click, or drop down menu selection.<br />
<br />
After changing the theme colors and saving the changes, the cache will need to be flushed to have the changes take effect.<br />
<br />
[[Category:Themes]]<br />
[[Category:ZCS 7.0]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=Changing_the_Logo_and_Theme_Colors_from_the_Admin_Console&diff=36758Changing the Logo and Theme Colors from the Admin Console2011-09-23T19:54:52Z<p>Pobrien: </p>
<hr />
<div>{{Article Infobox|{{admin}}|||{{ZCS 7.0}}}}<br />
On the administration console, the Global Settings and the Domains settings<br />
include a Themes tabs that can be configured to customize the color scheme<br />
and to add a company logo and logo URL. You upload your company logo to<br />
be used on the Zimbra Web Client and administration console pages.<br />
<br />
== Adding Your Logo ==<br />
<br />
You can replace the Zimbra logo with your company’s logo globally or per domain from the Themes tabs. Your logos must be the same size as specified here or the image may not display correctly. Note that The Zimlet icon that displays in the Advanced search toolbar and the favicon.ico that displays in the URL browser address field are not changed.<br />
<br />
# Create versions of your logo in the following sizes:<br />
## 300x48 pixels - for the login screen<br />
## 200x28 pixels - for the main Zimbra interface (top left corner)<br />
# Create a new directory for the logos:<br />
## su - zimbra<br />
## mkdir /opt/zimbra/jetty/webapps/zimbra/logos<br />
# Copy the logos into the directory created above.<br />
# Using the Domain Admin Console, from the Domain->Themes tab, add the URLs to the logo images as "/logos/<filename>.<extension>"<br />
<br />
== Changing Base Theme Colors ==<br />
<br />
You can customize the color layout for the web client. You can either select colors from a color pallet table of defined colors or enter the six-digit hexadecimal color value for an exact color match. <br />
On the Domain Themes tab, you can select a color from the pallet for each of the following areas:<br />
* Foreground, which is the text color.<br />
* Background, which is the primary background color displayed in the client.<br />
* Secondary, which is the color used for the toolbar and selection headers in the Navigation pane.<br />
* Selection, which is the color displayed for a selected item such as a message, right-click, or drop down menu selection.<br />
<br />
After changing the theme colors and saving the changes, the cache will need to be flushed to have the changes take effect.<br />
<br />
[[Category:Themes]]<br />
[[Category:ZCS 7.0]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=Changing_the_Logo_and_Theme_Colors_from_the_Admin_Console&diff=36757Changing the Logo and Theme Colors from the Admin Console2011-09-23T19:54:29Z<p>Pobrien: </p>
<hr />
<div>{{Article Infobox|{{admin}}|||{{ZCS 7.0}}}}<br />
On the administration console, the Global Settings and the Domains settings<br />
include a Themes tabs that can be configured to customize the color scheme<br />
and to add a company logo and logo URL. You upload your company logo to<br />
be used on the Zimbra Web Client and administration console pages.<br />
<br />
== Adding Your Logo ==<br />
<br />
You can replace the Zimbra logo with your company’s logo globally or per domain from the Themes tabs. Your logos must be the same size as specified here or the image may not display correctly. Note that The Zimlet icon that displays in the Advanced search toolbar and the favicon.ico that displays in the URL browser address field are not changed.<br />
<br />
# Create versions of your logos in the following sizes:<br />
## 300x48 pixels - for the login screen<br />
## 200x28 pixels - for the main Zimbra interface (top left corner)<br />
# Create a new directory for the logos:<br />
## su - zimbra<br />
## mkdir /opt/zimbra/jetty/webapps/zimbra/logos<br />
# Copy the logos into the directory created above.<br />
# Using the Domain Admin Console, from the Domain->Themes tab, add the URLs to the logo images as "/logos/<filename>.<extension>"<br />
<br />
== Changing Base Theme Colors ==<br />
<br />
You can customize the color layout for the web client. You can either select colors from a color pallet table of defined colors or enter the six-digit hexadecimal color value for an exact color match. <br />
On the Domain Themes tab, you can select a color from the pallet for each of the following areas:<br />
* Foreground, which is the text color.<br />
* Background, which is the primary background color displayed in the client.<br />
* Secondary, which is the color used for the toolbar and selection headers in the Navigation pane.<br />
* Selection, which is the color displayed for a selected item such as a message, right-click, or drop down menu selection.<br />
<br />
After changing the theme colors and saving the changes, the cache will need to be flushed to have the changes take effect.<br />
<br />
[[Category:Themes]]<br />
[[Category:ZCS 7.0]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=Changing_the_Logo_and_Theme_Colors_from_the_Admin_Console&diff=36756Changing the Logo and Theme Colors from the Admin Console2011-09-23T19:41:40Z<p>Pobrien: </p>
<hr />
<div>{{Article Infobox|{{admin}}|||{{ZCS 7.0}}}}<br />
On the administration console, the Global Settings and the Domains settings<br />
include a Themes tabs that can be configured to customize the color scheme<br />
and to add a company logo and logo URL. You upload your company logo to<br />
be used on the Zimbra Web Client and administration console pages.<br />
<br />
== Adding Your Logo ==<br />
<br />
You can replace the Zimbra logo with your company’s logo globally or per domain from the Themes tabs. Your logos must be the same size as specified here or the image may not display correctly. Note that The Zimlet icon that displays in the Advanced search toolbar and the favicon.ico that displays in the URL browser address field are not changed.<br />
<br />
# Create versions of your logos in the following sizes:<br />
## 300x48 pixels - for the login screen<br />
## 200x28 pixels - for the main Zimbra interface (top left corner)<br />
# Create a new directory for the logos:<br />
## su - zimbra<br />
## mkdir /opt/zimbra/jetty/webapps/zimbra/logos<br />
# Copy the logos into the directory created above.<br />
# Using the Domain Admin Console, from the Domain->Themes tab, add the URLs to the logo images as "/logos/<filename>.<extension>"<br />
<br />
== Changing Base Theme Colors ==<br />
<br />
You can change the same areas as changed from the CLI. You can either select colors from a color pallet table of defined colors or enter the six-digit hexadecimal color value for an exact color match. <br />
On the Themes tabs, you can select a color from the pallet for each of the<br />
following areas.<br />
* Foreground, which is the text color.<br />
* Background, which is the primary background color displayed in the client.<br />
* Secondary, which is the color used for the toolbar and selection headers in the Navigation pane.<br />
* Selection, which is the color displayed for a selected item such as a message, right-click, or drop down menu selection.<br />
<br />
[[Category:Themes]]<br />
[[Category:ZCS 7.0]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=Changing_the_Logo_and_Theme_Colors_from_the_Admin_Console&diff=36755Changing the Logo and Theme Colors from the Admin Console2011-09-23T17:55:11Z<p>Pobrien: </p>
<hr />
<div>{{Article Infobox|{{admin}}|||{{ZCS 7.0}}}}<br />
On the administration console, the Global Settings and the Domains settings<br />
include a Themes tabs that can be configured to customize the color scheme<br />
and to add a company logo and logo URL. You upload your company logo to<br />
be used on the Zimbra Web Client and administration console pages.<br />
<br />
== Adding Your Logo ==<br />
<br />
You can replace the Zimbra logo with your company’s logo globally or per domain from the Themes tabs. Your logos must be the same size as specified here or the image may not display correctly. Note that The Zimlet icon that displays in the Advanced search toolbar and the favicon.ico that displays in the URL browser address field are not changed.<br />
<br />
# Create versions of your logos in the following sizes:<br />
## NxN - for the login screen<br />
## NxN - for the main Zimbra interface (top left corner)<br />
# Create a new directory for the logos:<br />
## su - zimbra<br />
## mkdir /opt/zimbra/jetty/webapps/zimbra/logos<br />
# Copy the logos into the directory created above.<br />
# Using the Domain Admin Console, from the Domain->Themes tab, add the URLs to the logo images as "/logos/<filename>.<extension>"<br />
<br />
== Changing Base Theme Colors ==<br />
<br />
You can change the same areas as changed from the CLI. You can either select colors from a color pallet table of defined colors or enter the six-digit hexadecimal color value for an exact color match. <br />
On the Themes tabs, you can select a color from the pallet for each of the<br />
following areas.<br />
* Foreground, which is the text color.<br />
* Background, which is the primary background color displayed in the client.<br />
* Secondary, which is the color used for the toolbar and selection headers in the Navigation pane.<br />
* Selection, which is the color displayed for a selected item such as a message, right-click, or drop down menu selection.<br />
<br />
[[Category:Themes]]<br />
[[Category:ZCS 7.0]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=Changing_the_Logo_and_Theme_Colors_from_the_Admin_Console&diff=36754Changing the Logo and Theme Colors from the Admin Console2011-09-23T17:54:23Z<p>Pobrien: </p>
<hr />
<div>{{Article Infobox|{{admin}}|||{{ZCS 7.0}}}}<br />
On the administration console, the Global Settings and the Domains settings<br />
include a Themes tabs that can be configured to customize the color scheme<br />
and to add a company logo and logo URL. You upload your company logo to<br />
be used on the Zimbra Web Client and administration console pages.<br />
<br />
== Adding Your Logo ==<br />
<br />
You can replace the Zimbra logo with your company’s logo globally or per<br />
domain from the Themes tabs. Your logos must be the same size as specified<br />
here or the image may not display correctly. The graphic files are saved on<br />
another server or in a directory that is not overwritten when ZCS is upgraded.<br />
The Zimlet icon that displays in the Advanced search toolbar and the<br />
favicon.ico that displays in the URL browser address field are not changed.<br />
<br />
# Create versions of your logos in the following sizes:<br />
## NxN - for the login screen<br />
## NxN - for the main Zimbra interface (top left corner)<br />
# Create a new directory for the logos:<br />
## su - zimbra<br />
## mkdir /opt/zimbra/jetty/webapps/zimbra/logos<br />
# Copy the logos into the directory created above.<br />
# Using the Domain Admin Console, from the Domain->Themes tab, add the URLs to the logo images as "/logos/<filename>.<extension>"<br />
<br />
== Changing Base Theme Colors ==<br />
<br />
You can change the same areas as changed from the CLI. You can either select colors from a color pallet table of defined colors or enter the six-digit hexadecimal color value for an exact color match. <br />
On the Themes tabs, you can select a color from the pallet for each of the<br />
following areas.<br />
* Foreground, which is the text color.<br />
* Background, which is the primary background color displayed in the client.<br />
* Secondary, which is the color used for the toolbar and selection headers in the Navigation pane.<br />
* Selection, which is the color displayed for a selected item such as a message, right-click, or drop down menu selection.<br />
<br />
[[Category:Themes]]<br />
[[Category:ZCS 7.0]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=Changing_the_Logo_and_Theme_Colors_from_the_Admin_Console&diff=36753Changing the Logo and Theme Colors from the Admin Console2011-09-23T17:53:34Z<p>Pobrien: </p>
<hr />
<div>On the administration console, the Global Settings and the Domains settings<br />
include a Themes tabs that can be configured to customize the color scheme<br />
and to add a company logo and logo URL. You upload your company logo to<br />
be used on the Zimbra Web Client and administration console pages.<br />
<br />
<br />
== Adding Your Logo ==<br />
<br />
You can replace the Zimbra logo with your company’s logo globally or per<br />
domain from the Themes tabs. Your logos must be the same size as specified<br />
here or the image may not display correctly. The graphic files are saved on<br />
another server or in a directory that is not overwritten when ZCS is upgraded.<br />
The Zimlet icon that displays in the Advanced search toolbar and the<br />
favicon.ico that displays in the URL browser address field are not changed.<br />
<br />
# Create versions of your logos in the following sizes:<br />
## NxN - for the login screen<br />
## NxN - for the main Zimbra interface (top left corner)<br />
# Create a new directory for the logos:<br />
## su - zimbra<br />
## mkdir /opt/zimbra/jetty/webapps/zimbra/logos<br />
# Copy the logos into the directory created above.<br />
# Using the Domain Admin Console, from the Domain->Themes tab, add the URLs to the logo images as "/logos/<filename>.<extension>"<br />
<br />
== Changing Base Theme Colors ==<br />
<br />
You can change the same areas as changed from the CLI. You can either select colors from a color pallet table of defined colors or enter the six-digit hexadecimal color value for an exact color match. <br />
On the Themes tabs, you can select a color from the pallet for each of the<br />
following areas.<br />
* Foreground, which is the text color.<br />
* Background, which is the primary background color displayed in the client.<br />
* Secondary, which is the color used for the toolbar and selection headers in the Navigation pane.<br />
* Selection, which is the color displayed for a selected item such as a message, right-click, or drop down menu selection.<br />
<br />
[[Category:Themes]]<br />
[[Category:ZCS 7.0]]</div>Pobrienhttps://wiki.zimbra.com/index.php?title=Changing_the_Logo_and_Theme_Colors_from_the_Admin_Console&diff=36752Changing the Logo and Theme Colors from the Admin Console2011-09-23T17:52:31Z<p>Pobrien: initial version</p>
<hr />
<div>On the administration console, the Global Settings and the Domains settings<br />
include a Themes tabs that can be configured to customize the color scheme<br />
and to add a company logo and logo URL. You upload your company logo to<br />
be used on the Zimbra Web Client and administration console pages.<br />
<br />
<br />
== Adding Your Logo ==<br />
<br />
You can replace the Zimbra logo with your company’s logo globally or per<br />
domain from the Themes tabs. Your logos must be the same size as specified<br />
here or the image may not display correctly. The graphic files are saved on<br />
another server or in a directory that is not overwritten when ZCS is upgraded.<br />
The Zimlet icon that displays in the Advanced search toolbar and the<br />
favicon.ico that displays in the URL browser address field are not changed.<br />
<br />
# Create versions of your logos in the following sizes:<br />
## NxN - for the login screen<br />
## NxN - for the main Zimbra interface (top left corner)<br />
# Create a new directory for the logos:<br />
## su - zimbra<br />
## mkdir /opt/zimbra/jetty/webapps/zimbra/logos<br />
# Copy the logos into the directory created above.<br />
# Using the Domain Admin Console, from the Domain->Themes tab, add the URLs to the logo images as "/logos/<filename>.<extension>"<br />
<br />
== Changing Base Theme Colors ==<br />
<br />
You can change the same areas as changed from the CLI. You can either select colors from a color pallet table of defined colors or enter the six-digit hexadecimal color value for an exact color match. <br />
On the Themes tabs, you can select a color from the pallet for each of the<br />
following areas.<br />
* Foreground, which is the text color.<br />
* Background, which is the primary background color displayed in the client.<br />
* Secondary, which is the color used for the toolbar and selection headers in the Navigation pane.<br />
* Selection, which is the color displayed for a selected item such as a message, right-click, or drop down menu selection.</div>Pobrienhttps://wiki.zimbra.com/index.php?title=Rebranding_Articles&diff=36751Rebranding Articles2011-09-23T17:44:11Z<p>Pobrien: adding page to describe how to change colors and logo</p>
<hr />
<div>'''Note:''' Only Network Edition Customers may rebrand Zimbra. Open Source users may freely create themes.<br />
<br />
Please consult the ZPL Zimbra Public License for more information: http://www.zimbra.com/license/zimbra_public_license_1.2.html<br />
<br />
----<br />
<br />
*[http://files.zimbra.com/docs/skins/Themes.html ZCS 5.0x Theme Instructions]<br />
<br />
*[[About Creating ZCS Themes]]<br />
<br />
*[[Changing the Logo and Theme Colors from the Admin Console]]<br />
<br />
*[[Changing the Page Title]]<br />
<br />
*[[Using ZCS Theme Color Picker]]<br />
<br />
*[[Theme Directory Structure]]<br />
<br />
*[[Customizing Themes and Adding Zimbra Powered Logo - Open Source Edition]]<br />
<br />
*[[Creating Themes Long Version]]<br />
<br />
[[Category:Branding]]</div>Pobrien