Spamming troubleshooting

Revision as of 05:47, 29 May 2018 by Asrivastava (talk | contribs) (Created page with "=Spamming Issue= {{KB|{{ZC}}|{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.7}}|{{ZCS 8.8}}||}} {{WIP}} == Outgoing spamming issue == === Problem === 1: IP blacklisted 2: Not able to sen...")

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Spamming Issue

   KB 23708        Last updated on 2018-05-29  




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Outgoing spamming issue

Problem

1: IP blacklisted
2: Not able to send email because of accumulated deferred queue. 

Solution

Identify the compromised accounts. Following command will help to give the probable account whose password might compromised if the count was unexpectedly high.

cat /var/log/zimbra.log | sed -n 's/.*sasl_username=//p' | sort | uniq -c | sort -nr

You need to reset the password of the probable users (top 4 having most counts) and restart the MTA service with the following command.

su - zimbra
zmmtactl restart

To minimize the situation of sending email from non authenticated users you can enforce the user to have the auth with the from address and following wiki would help you for this.

https://wiki.zimbra.com/wiki/Enforcing_a_match_between_FROM_address_and_sasl_username_8.5

And restart the mailbox service on the mailbox server.

su  - zimbra
zmmailboxdctl restart

Please also make sure that the zimbraMtaMyNetworks would have the Ip's of the server only not network which you are not sure wanted to allow or not because no policy would work for the ip listed in my network, you can get the detail by the following command.

su - zimbra
zmprov gs serverName  zimbraMtaMyNetworks


Verified Against: Zimbra Collaboration Suite 8.5+ Date Created: 05/29/2018
Article ID: https://wiki.zimbra.com/index.php?title=Spamming_troubleshooting Date Modified: 2018-05-29



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