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Solve error accessing Free/Busy with Outlook using ZCO - Revision history
2024-03-29T09:33:03Z
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Jorge de la Cruz at 09:33, 13 July 2015
2015-07-13T09:33:35Z
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Purpose==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Purpose==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>When using ZCO, Outlook uses a URL to pull free/busy data, which is set automatically on install. When it polls this URL, it downloads an ICS file, which it puts in temporary internet files.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>When using ZCO, Outlook uses a URL to pull free/busy data, which is set automatically on install. When it polls this URL, it downloads an ICS file, which it puts in temporary internet files.</div></td></tr>
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Jorge de la Cruz
https://wiki.zimbra.com/index.php?title=Solve_error_accessing_Free/Busy_with_Outlook_using_ZCO&diff=58835&oldid=prev
Jorge de la Cruz: /* Additional Content */
2015-04-16T16:54:45Z
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Jorge de la Cruz
https://wiki.zimbra.com/index.php?title=Solve_error_accessing_Free/Busy_with_Outlook_using_ZCO&diff=58834&oldid=prev
Jorge de la Cruz: Created page with "{{WIP}}{{Article Infobox|{{admin}}|{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.0}}}} =Solve error accessing Free/Busy with Outlook using ZCO= ==Purpose== When using ZCO, Outlook uses a UR..."
2015-04-16T16:54:24Z
<p>Created page with "{{WIP}}{{Article Infobox|{{admin}}|{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.0}}}} =Solve error accessing Free/Busy with Outlook using ZCO= ==Purpose== When using ZCO, Outlook uses a UR..."</p>
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=Solve error accessing Free/Busy with Outlook using ZCO=<br />
==Purpose==<br />
When using ZCO, Outlook uses a URL to pull free/busy data, which is set automatically on install. When it polls this URL, it downloads an ICS file, which it puts in temporary internet files.<br />
If you have your security settings in IE set to disallow saving encrypted site data on the hard drive, it prevents both IE and Outlook from writing to temporary internet files for anything over https, which is the most common configuration for that free/busy URL.<br />
<br />
You will obtain the next error:<br />
<br />
[[File:Kb-error-zco-001.png|800px]]<br />
<br />
==Resolution==<br />
You need to allow Internet Explorer to save encrypted site data on the hard drive.<br />
<br />
Tools > Internet Options > Advanced. In the Security section, the checkbox for “Do not save encrypted pages to disk” should be unchecked.<br />
<br />
[[File:Kb-error-zco-002.png]]<br />
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==Additional Content==<br />
* Microsoft Help about the same error - [https://social.technet.microsoft.com/Forums/windows/en-US/a55d28f8-c53e-4c4a-8bc0-428993a78808/outlook-2013-freebusy-can-not-retrieve-information?forum=outlook https://social.technet.microsoft.com/Forums/windows/en-US/a55d28f8-c53e-4c4a-8bc0-428993a78808/outlook-2013-freebusy-can-not-retrieve-information?forum=outlook]<br />
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{{Article Footer|Zimbra Collaboration 8.6, 8.5, 8.0|02/24/2015}}<br />
{{NeedSME|Jorge|Gayle B|Jenny/Gayle B}}</div>
Jorge de la Cruz