Reset contact Autocomplete ranking

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This article applies to the following ZCS versions.

ZCS 8.6 Article ZCS 8.6 ZCS 8.5 Article ZCS 8.5 ZCS 8.0 Article ZCS 8.0

Reset contact Autocomplete ranking and delete a single contact using zmsoap


Customer would like to reset contact Autocomplete ranking to get rid of a duplicate lookup.


Autocomplete ranking is stored in the mysql database. To reset it, use the following SOAP command line:

  • Reset ranking table data:-
su - zimbra
zmsoap -z -m RankingActionRequest/action @op=reset
  • Remove all contacts from "Emailed Contacts" folder:-
zmmailbox -z -m USERNAME@DOMAIN.COM ef /"Emailed Contacts"
  • Now flush the account cache:-
zmprov fc account USERNAME@DOMAIN.COM

If you want to delete a single contact instead of resetting the complete ranking table, then use the following commands:-

zmsoap -z -m USERNAME@DOMAIN.COM RankingActionRequest/action @op=delete
zmprov fc account USERNAME@DOMAIN.COM

Note: Replace with that contact which you want to delete from the ranking table.

Additional Content

Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 04/15/2015
Article ID: Date Modified: 2015-05-21

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Wiki/KB reviewed by SME1 SME2 Jenny Jarrard Last edit by Jenny Jarrard
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