Reset contact Autocomplete ranking

Revision as of 15:54, 21 May 2015 by Jenny Jarrard (talk | contribs) (Reset contact Autocomplete ranking and delete a single contact using zmsoap)

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Article Information

This article applies to the following ZCS versions.

ZCS 8.6 Article ZCS 8.6ZCS 8.5 Article ZCS 8.5ZCS 8.0 Article ZCS 8.0


Reset contact Autocomplete ranking and delete a single contact using zmsoap

Purpose

Customer would like to reset contact Autocomplete ranking to get rid of a duplicate lookup.

Resolution

Autocomplete ranking is stored in the mysql database. To reset it, use the following SOAP command line:

  • Reset ranking table data:-
su - zimbra
zmsoap -z -m user@domain.com RankingActionRequest/action @op=reset
  • Remove all contacts from "Emailed Contacts" folder:-
zmmailbox -z -m USERNAME@DOMAIN.COM ef /"Emailed Contacts"
  • Now flush the account cache:-
zmprov fc account USERNAME@DOMAIN.COM

If you want to delete a single contact instead of resetting the complete ranking table, then use the following commands:-

zmsoap -z -m USERNAME@DOMAIN.COM RankingActionRequest/action @op=delete @email=ANONYMOUS@gmail.com
zmprov fc account USERNAME@DOMAIN.COM

Note: Replace ANONYMOUS@gmail.com with that contact which you want to delete from the ranking table.

Additional Content


Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 04/15/2015
Article ID: https://wiki.zimbra.com/index.php?title=Reset_contact_Autocomplete_ranking Date Modified: 2015-05-21



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Wiki/KB reviewed by SME1 SME2 Jenny Jarrard Last edit by Jenny Jarrard
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