View source for Repairing ZCS Connector for Outlook

You can use the same version of the Zimbra Collaboration Suite Connector for Outlook MSI file to repair the ZCO software on individual computers. When the .msi file is opened after the ZCS Connector for Outlook is installed, it automatically opens with the options to repair the connector or to remove the software.

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<span class="BulletSymbol">• </span><span class="attribute">Repair</span> will reinstall the software again.

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<span class="BulletSymbol">• </span><span class="attribute">Remove the Outlook Connector</span> removes all components. Removing the Connector for Outlook does not remove the profile or .zdb files. Users will need to delete these items manually. Note: you can also remove the ZCS Connector for Outlook from the computer’s Control Panel, Add or Remove directory.

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== Resolving Mailbox Sync Problems ==

In the event that a user’s mailbox cannot receive new mail, becomes out-of-sync, or his .zdb files becomes corrupted, you can choose to force an initial sync of the user’s mailbox. 

In order to do this, you can either have the user create another profile, open Outlook, and click <span class="attribute">'''Tools>Send/Receive'''</span> to sync to the Zimbra server.
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In some cases, it may be necessary to uninstall the .msi file, delete the profile and zdb file and start over.

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<span class="Bold">'''''Important:''' </span>When the Zimbra server is restored from a Zimbra backup session, users should delete their .zdb file and resync Outlook to the Zimbra server.''

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==Removing the ZCS Connector for Outlook files==

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To remove the ZCS Connector from Outlook completely from the computer, delete the .zdb file and the user’s profile, and uninstall the ZCS Connector .msi file.

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<span class="Bold">Note: </span>Users can use the Outlook File>Import/Export feature to save their tasks or other Outlook folders that do not sync with the Zimbra server. The files can be imported back into Outlook.

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<span class="StepNumber">1. </span>Users <span class="attribute">must</span> delete the .zdb file.The zdb file includes all the Outlook data from the Zimbra server. The file is usually in the user’s <span class="attribute">Local Setting\/</span><span class="attribute">Application Data\ Microsoft\ Outlook</span> folder.

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<span class="Bold">Note: </span>If they cannot see this file, users should change the Folder Options/View to “Show hidden files and folders”.

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<span class="StepNumber">2. </span>Users <span class="attribute">must</span> delete their Zimbra profile. If users accept the defaults when they installed the ZCS Connector for Outlook, a profile called Zimbra was created. To delete this file:

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a. Open to the <span class="attribute">Control Panel</span> and select <span class="attribute">Mail</span>.

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b. Click <span class="attribute">Show Profiles</span>. The General tab lists all the profiles on the computer.

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c. Select the Zimbra profile and click <span class="attribute">Remove</span>.

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d. Click <span class="attribute">OK</span>.

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<span class="StepNumber">3. </span>Go to the <span class="attribute">Control Panel</span>, select <span class="attribute">Add and Remove Programs</span> and remove the ZCS Connector for Outlook program.

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<span class="Bold">Important: </span>If the Connector for Outlook is re-installed and the .zdb file was not deleted, Outlook cannot sync with the Zimbra server, because the Zimbra profile will use the existing .zdb file rather than create a new file.

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[[Category:Troubleshooting]]
[[Category:ZCO]]