Remove a mobile device manually using CLI
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Article Information |
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This article applies to the following ZCS versions. |
Remove a mobile device manually using CLI
Purpose
Admin can't be able to remove mobile device from list, and "Remove From List" giving warning "no such device".
Resolution
Find the mailbox id of effected user:-
zmprov gmi USERNAME@DOMAIN.COM
Take the value of "mailboxId" and run this command:-
expr <mailboxId> % 100
Now check all provisioned device for the user:-
mysql -e 'select mailbox_id, device_id, device_type, model, os from zimbra.mobile_devices where mailbox_id=<output of "expr" from step1> ;'
Example 1
Here an example.
mysql -e 'select mailbox_id, device_id, device_type, model, os from zimbra.mobile_devices where mailbox_id=34;' +------------+--------------------+-------------+---------+---------------+ | mailbox_id | device_id | device_type | model | os | +------------+--------------------+-------------+---------+---------------+ | 34 | androidc1554527900 | Android | Nexus 5 | Android 4.4.4 | +------------+--------------------+-------------+---------+---------------+
Remove device from device list
zmsoap -z RemoveDeviceRequest/account="USERNAME@DOMAIN.COM" @by="name" ../device @id="DEVICE ID FROM STEP2"
Example 2
zmsoap -z RemoveDeviceRequest/account="testing12@u10zim.lab.zimbra.com" @by="name" ../device @id="androidc1554527900"
Additional Content
- Additional Notes. You can use above steps for following operations :
<GetDeviceStatusRequest> <GetDeviceStatusResponse> <RemoveDeviceRequest> <RemoveDeviceResponse> <SuspendDeviceRequest> <SuspendDeviceResponse> <ResumeDeviceRequest> <ResumeDeviceResponse> <RemoteWipeRequest> <RemoteWipeResponse> <CancelPendingRemoteWipeRequest> <CancelPendingRemoteWipeResponse>
- You can also read the following document for better description about SOAP related operations for mobile devices, located in [Path on ZCS Server] /opt/zimbra/docs/soap-mobile.txt