Difference between revisions of "Remove a mobile device manually using CLI"

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====Example 2====
  zmsoap -z RemoveDeviceRequest/account="testing12@u10zim.lab.zimbra.com"  @by="name" ../device @id="androidc1554527900"  
  zmsoap -z RemoveDeviceRequest/account="testing12@u10zim.lab.zimbra.com"  @by="name" ../device @id="androidc1554527900"
==Additional Content==
==Additional Content==

Revision as of 15:34, 21 April 2015

Admin Article

Article Information

This article applies to the following ZCS versions.

ZCS 8.6 Article ZCS 8.6ZCS 8.5 Article ZCS 8.5ZCS 8.0 Article ZCS 8.0

Remove a mobile device manually using CLI


Admin can't be able to remove mobile device from list, and "Remove From List" giving warning "no such device".


Find the mailbox id of effected user:-


Take the value of "mailboxId" and run this command:-

expr <mailboxId> % 100

Now check all provisioned device for the user:-

mysql -e 'select mailbox_id, device_id, device_type, model, os from zimbra.mobile_devices where mailbox_id=<output of "expr" from step1> ;'  

Example 1

Here an example.

mysql -e 'select mailbox_id, device_id, device_type, model, os  from zimbra.mobile_devices where mailbox_id=34;'
| mailbox_id | device_id          | device_type | model   | os            |
|         34 | androidc1554527900 | Android     | Nexus 5 | Android 4.4.4 |

Remove device from device list

zmsoap -z RemoveDeviceRequest/account="USERNAME@DOMAIN.COM"  @by="name" ../device @id="DEVICE ID FROM STEP2" 

Example 2

zmsoap -z RemoveDeviceRequest/account="testing12@u10zim.lab.zimbra.com"  @by="name" ../device @id="androidc1554527900"

Additional Content

  • Additional Notes. You can use above steps for following operations :
  • You can also read the following document for better description about SOAP related operations for mobile devices, located in [Path on ZCS Server] /opt/zimbra/docs/soap-mobile.txt

Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 04/16/2015
Article ID: https://wiki.zimbra.com/index.php?title=Remove_a_mobile_device_manually_using_CLI Date Modified: 2015-04-21

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Wiki/KB reviewed by SME1 SME2 Copyeditor Last edit by Jorge de la Cruz
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