RemoteManager exception

Revision as of 06:35, 1 May 2018 by Asrivastava (talk | contribs) (Problem)

Remote Manager Exception

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Problem

While accessing the email queue or monitoring graphs and other services at times server gives the exception saying "Server error encountered" with the system failure exception during auth. mailbox.log would have similar exception. Keyword to look for is RemoteManager {code} com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22} ExceptionId:qtp1068934215-357:https:https://mail.domain.com:7071/service/admin/soap/GetMailQueueRequest: Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:286) at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:209) at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteManager.java:139) at com.zimbra.cert.GetCert.addCertsOnServer(GetCert.java:112) at com.zimbra.cert.GetCert.handle(GetCert.java:75) Caused by: java.io.IOException: There was a problem while connecting to mail.domain.com:22 at ch.ethz.ssh2.Connection.connect(Connection.java:699) at ch.ethz.ssh2.Connection.connect(Connection.java:490) at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:200) ... 59 more {code}

Solution

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