Difference between revisions of "RemoteManager exception"

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== Problem ==
 
== Problem ==
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While accessing the email queue or monitoring graphs and other services at times server gives the exception saying "Server error encountered"  with the system failure exception during auth.
 
While accessing the email queue or monitoring graphs and other services at times server gives the exception saying "Server error encountered"  with the system failure exception during auth.
 
mailbox.log would have similar exception. Keyword to look for is RemoteManager
 
mailbox.log would have similar exception. Keyword to look for is RemoteManager
{code}
 
com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22}
 
ExceptionId:qtp1068934215-357:https:https://mail.domain.com:7071/service/admin/soap/GetMailQueueRequest:
 
Code:service.FAILURE
 
        at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:286)
 
        at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:209)
 
        at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteManager.java:139)
 
        at com.zimbra.cert.GetCert.addCertsOnServer(GetCert.java:112)
 
        at com.zimbra.cert.GetCert.handle(GetCert.java:75)
 
  
        Caused by: java.io.IOException: There was a problem while connecting to mail.domain.com:22
 
                at ch.ethz.ssh2.Connection.connect(Connection.java:699)
 
                at ch.ethz.ssh2.Connection.connect(Connection.java:490)
 
                at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:200)
 
                ... 59 more
 
{code}
 
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== Solution ==
 
== Solution ==

Revision as of 06:35, 1 May 2018

Remote Manager Exception

ZCS 8.8 Article ZCS 8.8
ZCS 8.7 Article ZCS 8.7


Problem

While accessing the email queue or monitoring graphs and other services at times server gives the exception saying "Server error encountered" with the system failure exception during auth. mailbox.log would have similar exception. Keyword to look for is RemoteManager


Solution

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