RemoteManager exception: Difference between revisions
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{{ZC}} {{ZCS 8.8}} {{ZCS 8.7}} {{WIP}} | {{ZC}} {{ZCS 8.8}} {{ZCS 8.7}} {{WIP}} | ||
== Problem == | == Problem == | ||
<nowiki> | |||
While accessing the email queue or monitoring graphs and other services at times server gives the exception saying "Server error encountered" with the system failure exception during auth. | |||
mailbox.log would have similar exception. Keyword to look for is RemoteManager | |||
com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22} | |||
ExceptionId:qtp1068934215-357:https:https://mail.domain.com:7071/service/admin/soap/GetMailQueueRequest: | |||
Code:service.FAILURE | |||
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:286) | |||
at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:209) | |||
at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteManager.java:139) | |||
at com.zimbra.cert.GetCert.addCertsOnServer(GetCert.java:112) | |||
at com.zimbra.cert.GetCert.handle(GetCert.java:75) | |||
Caused by: java.io.IOException: There was a problem while connecting to mail.domain.com:22 | |||
at ch.ethz.ssh2.Connection.connect(Connection.java:699) | |||
at ch.ethz.ssh2.Connection.connect(Connection.java:490) | |||
at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:200) | |||
... 59 more | |||
</nowiki> | |||
== Solution == | == Solution == | ||
Revision as of 06:31, 1 May 2018
Remote Manager Exception
- This is certified documentation and is protected for editing by Zimbra Employees & Moderators only.ZCS 8.8
Problem
While accessing the email queue or monitoring graphs and other services at times server gives the exception saying "Server error encountered" with the system failure exception during auth. mailbox.log would have similar exception. Keyword to look for is RemoteManager com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22} ExceptionId:qtp1068934215-357:https:https://mail.domain.com:7071/service/admin/soap/GetMailQueueRequest: Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:286) at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:209) at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteManager.java:139) at com.zimbra.cert.GetCert.addCertsOnServer(GetCert.java:112) at com.zimbra.cert.GetCert.handle(GetCert.java:75) Caused by: java.io.IOException: There was a problem while connecting to mail.domain.com:22 at ch.ethz.ssh2.Connection.connect(Connection.java:699) at ch.ethz.ssh2.Connection.connect(Connection.java:490) at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:200) ... 59 more
