RemoteManager exception: Difference between revisions

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While accessing the email queue or monitoring graphs and other services at times server gives the exception saying "Server error encountered"  with the system failure exception during auth.
While accessing the email queue or monitoring graphs and other services at times server gives the exception saying "Server error encountered"  with the system failure exception during auth.
mailbox.log would have similar exception. Keyword to look for is RemoteManager
mailbox.log would have similar exception. Keyword to look for is RemoteManager
  com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22}
  com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22}
  ExceptionId:qtp1068934215-357:https:https://mail.domain.com:7071/service/admin/soap/GetMailQueueRequest:
  ExceptionId:qtp1068934215-357:https:https://mail.domain.com:7071/service/admin/soap/GetMailQueueRequest:
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                 at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:200)
                 at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:200)
                 ... 59 more
                 ... 59 more
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== Solution ==
== Solution ==

Revision as of 06:34, 1 May 2018

Remote Manager Exception

ZCS 8.8 Article ZCS 8.8
ZCS 8.7 Article ZCS 8.7


Problem

While accessing the email queue or monitoring graphs and other services at times server gives the exception saying "Server error encountered" with the system failure exception during auth. mailbox.log would have similar exception. Keyword to look for is RemoteManager com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22} ExceptionId:qtp1068934215-357:https:https://mail.domain.com:7071/service/admin/soap/GetMailQueueRequest: Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:286) at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:209) at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteManager.java:139) at com.zimbra.cert.GetCert.addCertsOnServer(GetCert.java:112) at com.zimbra.cert.GetCert.handle(GetCert.java:75) Caused by: java.io.IOException: There was a problem while connecting to mail.domain.com:22 at ch.ethz.ssh2.Connection.connect(Connection.java:699) at ch.ethz.ssh2.Connection.connect(Connection.java:490) at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:200) ... 59 more

Solution

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