Process Flow: OOO Notifications
Out-Of-Office Notifications Process Flow
OOO Notification Triggers
OOO notifications are not sent under these conditions. Each condition will indicate logging in mailbox.log when applicable.
- Feature Enabled: zimbraFeatureOutOfOfficeReplyEnabled account/COS attribute is not TRUE. Default is TRUE.
- User Preference: zimbraPrefOutOfOfficeReplyEnabled account/COS attribute is not TRUE.
- Spam/Trash: Original message ends up in "Junk" or "Trash" folder. Logged with "in spam ..." or "in trash ...".
- Date: Received message is outside of zimbraPrefOutOfOfficeFromDate and zimbraPrefOutOfOfficeUntilDate. This check is ignored if the from date and until dates are NULL.
- Envelope Sender: Envelope sender is empty or invalid. When the sender is null, logging is "envelope sender null …". If the sender string length is less than 1, the logging is "envelope sender empty …". If the envelope sender is not an email address, logging is "envelope sender invalid …".
- Auto-Submitted Header: Original message contains the Auto-Submitted header with a value that is not no. Logging is "auto-submitted not no …".
- Precedence Header: Original message contains the Precedence header with a values bulk, junk, or list. Logging is "precedence (bulk | junk | list) …".
- Mailing List Owners: Check if the envelope sender indicates a mailing list owner.
Envelope Sender Has Value Logging NULL envelope sender invalid ... owner- or -owner envelope sender has owner- or -owner ... -request envelope sender contains -request ... mailer-daemon envelope sender is mailer-daemon ... majordomo envelope sender is majordomo ... listserv envelope sender is listserv ...
- Content-type multipart/report: Message MIME is content-type multipart/report. Logging is "content-type multipart/report …".
- Recipient in TO/CC: The recipient was not directly mentioned in TO: or CC:. Multi-valued account attribute zimbraPrefOutOfOfficeDirectAddress is used to specify other valid direct recipient addresses. For performance reasons, the Zimbra notifier will only check the first 10 recipients in the TO: or CC: fields to guard against having to check a large number of addresses. Logging is "not direct …".
- Notification already sent: A notification has already been sent to the sender. Based on the COS/account attribute zimbraPrefOutOfOfficeCacheDuration, the notifier checks for an existing row in table zimbra.out_of_office. This table tracks the mailbox ID, the reply recipient and timestamp. Logged with "already sent …".
