Not able to take complete backup

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Problem:

Not able to take complete backup.

Error in logs -

com.zimbra.common.service.ServiceException: system failure: unable to read metadata for account ff0cf615-8c9d-4a15-bfe8-b34f8af1bbe6 backup full-20161005.025406.465
ExceptionId:qtp509886383-791257:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1475690422338:c777d25a962adbb8
Code:service.FAILURE

Solution

1. Go to Backup path (default is - /opt/zimbra/backup)

2. Open accounts.xml in your text editor, and remember the two lines related to that account. For example, if the original entry is like so :

<account zimbraId="0e98d0df-0c92-48d2-bd01-a01027504d8a" email="user@example.com" latestFullBackupLabel="full-20130919.102126.721"> 
</account> 
<account zimbraId="98d7dd01-6749-4e94-aa53-548cd8dba365" email="issue@example.com" latestFullBackupLabel="full-20130919.102126.721"> 
</account> 
<account zimbraId="c0263897-e300-4836-9da3-4356dbe2498e" email="user2@example.com latestFullBackupLabel="full-20130919.102126.721"> 
</account>

Remove the lines pertaining to that account. In our example, it'll be 'issue@example.com'. So we remove both, the <account -info- > and </account> lines, like so :

<account zimbraId="0e98d0df-0c92-48d2-bd01-a01027504d8a" email="user@example.com" latestFullBackupLabel="full-20130919.102126.721"> 
</account> 
<account zimbraId="c0263897-e300-4836-9da3-4356dbe2498e" email="user2@example.com latestFullBackupLabel="full-20130919.102126.721"> 
</account>

3. Then re-run backup

zmbackup -f -a -all

"Sourabh Bhushan"

<sbhushan@zimbra.com>