Not able to take complete backup
"Unable to parse XML file" error when using legacy backup
- This article is a Work in Progress, and may be unfinished or missing sections.
Problem
Not able to take complete backup and getting following exception in mailbox.log file.
com.zimbra.common.service.ServiceException: system failure: unable to read metadata for account ff0cf615-6749-4e94-aa53-548cd8dba365 backup full-20161005.025406.465 ExceptionId:qtp509886383-791257:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1475690422338:c777d25a962adbb8 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:260) at com.zimbra.cs.service.backup.Backup.handleNetworkRequest(Backup.java:160) at com.zimbra.cs.service.NetworkDocumentHandler.handle(NetworkDocumentHandler.java:23) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:581) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:435) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:266) ... 52 more Caused by: com.zimbra.common.service.ServiceException: system failure: Unable to parse XML file /backup/sessions/full-20161005.025406.465/accounts/ff0/cf6/ff0cf615-6749-4e94-aa53-548cd8dba365/meta.xml ExceptionId:qtp509886383-791257:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1475690422338:c777d25a962adbb8 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:260) at com.zimbra.cs.backup.XmlMeta.readAccountBackup(XmlMeta.java:409) at com.zimbra.cs.backup.FileBackupTarget$RestoreAcctSession.<init>(FileBackupTarget.java:2020) ... 56 more
Solution
- Go to configured backup path (default is - /opt/zimbra/backup)
- Open accounts.xml in your text editor, and remember the two lines related to that account.
For example, if the original entry is like so :
<account zimbraId="0e98d0df-0c92-48d2-bd01-a01027504d8a" email="user@example.com" latestFullBackupLabel="full-20130919.102126.721"> </account><account zimbraId="ff0cf615-6749-4e94-aa53-548cd8dba365" email="issue@example.com" latestFullBackupLabel="full-20130919.102126.721">
</account>
<account zimbraId="c0263897-e300-4836-9da3-4356dbe2498e" email="user2@example.com latestFullBackupLabel="full-20130919.102126.721"> </account>
Remove the lines pertaining to that account. In our example, it'll be 'issue@example.com'. So we remove both, the <account -info- > and </account> lines and remaining entries will looks like following:
<account zimbraId="0e98d0df-0c92-48d2-bd01-a01027504d8a" email="user@example.com" latestFullBackupLabel="full-20130919.102126.721"> </account> <account zimbraId="c0263897-e300-4836-9da3-4356dbe2498e" email="user2@example.com latestFullBackupLabel="full-20130919.102126.721"> </account>
- Then re-run backup
zmbackup -f -a -all
Submitted by: Sourabh Bhushan |