Mailbox Troubleshooting

Revision as of 23:40, 10 March 2008 by Cfremon (talk | contribs) (Mailbox moved to Mailbox Troubleshooting: Article title too general)

Mailbox Troubleshooting

For most of these issues, zmcontrol is your friend

Unless otherwise specified - run all these commands as the zimbra user

su - zimbra

How to see what's running

zmcontrol status

[zimbra@myhost ~]$ zmcontrol status

       antispam                Running
       antivirus               Running
       ldap                    Running
       logger                  Running
       mailbox                 Running
       mta                     Running
       snmp                    Running
       spell                   Running

zmcontrol will set the shell exit value based on the status - if everything is running, it will exit with a 0 status. In this case you may see mailbox or zmmailboxdctl listed as not running.

Common Problems with Mailbox


The most common cause for the mailbox not starting is an out of sync MySQL database password.

You can test this by attempting to login to the mysql database:

[zimbra@myhost ~]$ mysql mysql


[zimbra@myhost ~]$ mysql zimbra

If you recieve an error message, then this is the likely cause. You should then proceed to check your mysql tables. [1]


Perdition can also reserve ports that are used by mailbox. Perdition should not be used in single server environments.

Please see Perdition#Disabling_the_service

--Verbunk 00:52, 29 June 2007 (CDT)

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