Mail getting stuck in Queues
There are circumstances where mail gets into the server but it does not get delivered to the recipients.
This is likely to happen if you put Zimbra behind a firewall and port forward to an internal address. This is as your DNS mx record will resolve to the outside address.
This is fixed by using a DNS server on the private address side of the firewall and setting the A and MX records for the domain to point to the local internal address.
This is incomplete as there are other cases in the forums, This section needs update