King0770-Notes-Calendar-Notes

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King Notes Calendar Notes

   KB 5792        Last updated on 2015-07-12  




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This is going to be my calendar page to post various calendar topics, anything that I find useful regarding the Calendar app, I will post it here.

Tracking down a simple appointment

When people ask, "How do I track down a calendar appointment?", I usually suggest to start looking in the /opt/zimbra/log/mailbox.log file.

Here is an example of a simple event created by an organizer then sent to an attendee.


Note:
Organizor = jsmith@abcdomain.com
Attendee = bgreen@abcdomain.com

2011-04-13 12:34:15,402 INFO  [btpool0-46://webmail.abcdomain.com/service/soap/CreateAppointmentRequest] [name=jsmith@abcdomain.com;mid=25;ip=192.168.1.17;
ua=ZimbraWebClient - FF3.0 (Mac)/6.0.12_GA_2883;] calendar - <CreateCalendarItem> folderId=10, subject="Meeting with Sales", UID=2a8539f8-34e3-4223-a198-9885b2f7ccfb

2011-04-13 12:34:15,406 INFO  [btpool0-46://webmail.abcdomain.com/service/soap/CreateAppointmentRequest] [name=jsmith@abcdomain.com;mid=25;ip=192.168.1.17;
ua=ZimbraWebClient - FF3.0 (Mac)/6.0.12_GA_2883;] calendar - Adding CalendarItem: id=1315187, Message-ID="<1966313036.215.1302719655402.JavaMail.root@webmail.abcdomain.com>", 
folderId=10, subject="Meeting with Sales", UID=2a8539f8-34e3-4223-a198-9885b2f7ccfb

2011-04-13 12:34:16,002 INFO  [LmtpServer-84] [name=bgreen@abcdomain.com;mid=6;ip=192.168.1.19;] calendar - Adding CalendarItem: id=1243945, 
Message-ID="<1966313036.215.1302719655402.JavaMail.root@webmail.abcdomain.com>", 
folderId=10, subject="Meeting with Sales", UID=2a8539f8-34e3-4223-a198-9885b2f7ccfb


Line: 2011-04-13 12:34:15,402

When an appointment is created it starts from the organizor's account with "CreateAppointmentRequest". Observe the organizor's account address, in this example it is jsmith@abcdomain.com. You will note the organizor's mailbox ID is 25, and the IP where the request originated from, in this example it is 192.168.1.17. Also observe the folderId where the appointment will be stored, in this example folderId of 10. Also note the subject of the meeting and the UID.

Line: 2011-04-13 12:34:15,406

During the CreateAppointmentRequest, the calendar item ID is generated for the organizor, in this example it is id=1315187

Line: 2011-04-13 12:34:16,002

In this line the appointment is sent to the attendee, with the calendar item ID of 1243945.

Looking up the events

If you want to query an event by ID, there are a few methods.

Couple of mysql queries of this appointment

mysql -e "select * from mboxgroup25.appointment where uid='2a8539f8-34e3-4223-a198-9885b2f7ccfb'"
+------------+--------------------------------------+---------+---------------------+---------------------+
| mailbox_id | uid                                  | item_id | start_time          | end_time            |
+------------+--------------------------------------+---------+---------------------+---------------------+
|         25 | 2a8539f8-34e3-4223-a198-9885b2f7ccfb | 1315187 | 2011-04-19 16:00:00 | 2011-04-19 17:30:00 |
+------------+--------------------------------------+---------+---------------------+---------------------+

mysql -e "select * from mboxgroup6.appointment where uid='2a8539f8-34e3-4223-a198-9885b2f7ccfb'"
+------------+--------------------------------------+---------+---------------------+---------------------+
| mailbox_id | uid                                  | item_id | start_time          | end_time            |
+------------+--------------------------------------+---------+---------------------+---------------------+
|          6 | 2a8539f8-34e3-4223-a198-9885b2f7ccfb | 1243945 | 2011-04-19 16:00:00 | 2011-04-19 17:30:00 |
+------------+--------------------------------------+---------+---------------------+---------------------+

Commands with zmmetadump

zmmetadump -m 25 -i 1315187

zmmetadump -m 6 -i 1243945

Extracting the appointment with zmmailbox

zmmailbox -z -m jsmith@abcdomain.com gru "//?fmt=ics&id=1315187"

zmmailbox -z -m bgreen@abcdomain.com gru "//?fmt=ics&id=1243945"

Get as much information as you can

There's no such thing as too much information, especially when a user is asking, "Hey! Where did my appointment go?" If a user claims an appointment was missing, start with the basic questions:

  • Who was the organizer?
  • When was the appointment sent?
  • What was the subject of the meeting?

Usually I will start looking for anything related to "CancelAppointmentRequest" in the mailbox.log, and the user account in question.

If a user provides a time period between dates, you can extract the user's calendar by specifying "start" and "end" dates with zmmailbox.

zmmailbox -z -m user01@domain.com gru "/Calendar.ics?start=03/01/2011&end=03/05/2011" 
Verified Against: Zimbra Collaboration 8.0, 7.0 Date Created: 04/16/2014
Article ID: https://wiki.zimbra.com/index.php?title=King0770-Notes-Calendar-Notes Date Modified: 2015-07-12



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