Issue with upgrading mailbox node - Error: License is expired or cannot be upgraded
Issue with upgrading mailbox node - Error: License is expired or cannot be upgraded
- This article is a Work in Progress, and may be unfinished or missing sections.
Purpose
You are upgrading your mailbox server to 8.6.0, however you are facing the next issue:
ZCS upgrade from 8.0.8 to 8.6.0 will be performed.
Validating existing license is not expired and qualifies for upgrade
Error: License is expired or cannot be upgraded.
Aborting upgrade
Your license is valid and current.
Resolution
This error can be for the next reasons:
- Check if you haven't exhausted the number of activation for the license.
- Check if your support subscription is still valid. Send a email to sales@zimbra.com with Questions about Licensing.
In an emergency situation Zimbra suggest to run ZCS 8.6 installer with option --skip-activation-check and after the Zimbra Collaboration Installation activate the license.
License activation commands
su - zimbra zmlicense --check zmlicense --activate zmlicense --check
Additional Content
- Check the next to obtain more information - Bug 84399 - Installer license check should be done on any node [ldap master] in a multi-server environment
