Inaccessible a link of shared documents in drive: Difference between revisions

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=Inaccessible a link of shared documents in drive=
=Document shared from zimbra drive via url is not accessible=
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====Solution====
====Solution====
This problem occurs when public zimbraPublicServiceHostname,zimbraPublicServiceProtocol,zimbraPublicServicePort attribute values are not configured.  
This problem occurs when <code>(zimbraPublicServiceHostname,zimbraPublicServiceProtocol,zimbraPublicServicePort)</code> attribute values are not configured.  


To fix this problem need to set parameters as shown below, these parameters can be set either on Domain or Global level.
To fix this problem need to set parameters as shown below, these parameters can be set either on Domain or Global level.
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*Note:- Set these parameters according to the environment.  
*Note:- Replace <code>example.com</code> and <code>mail.example.com</code> with the actual value according to the environment.


Above configurations also required sharing where zimbra-proxy is configured.





Revision as of 09:35, 24 May 2023

Document shared from zimbra drive via url is not accessible


   KB 24531        Last updated on 2023-05-24  




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Problem

When sharing documents as a link from Zimbra drive, generated URL become inaccessible, it's just hang or keep loading.

Solution

This problem occurs when (zimbraPublicServiceHostname,zimbraPublicServiceProtocol,zimbraPublicServicePort) attribute values are not configured.

To fix this problem need to set parameters as shown below, these parameters can be set either on Domain or Global level.

Global Level Changes
 su - zimbra 
 zmprov mcf zimbraPublicServiceHostname mail.example.com
 zmprov mcf zimbraPublicServiceProtocol https
 zmprov mcf zimbraPublicServicePort 443
 zmproxyctl restart
Domain Level Changes
 su - zimbra 
 zmprov md example.com zimbraPublicServiceHostname mail.example.com
 zmprov md example.com zimbraPublicServiceProtocol https
 zmprov md example.com zimbraPublicServicePort 443
 zmproxyctl restart
  • Note:- Replace example.com and mail.example.com with the actual value according to the environment.


Submitted by: Aditya Patidar
Verified Against: ZCS 8.8,ZCS 9.0 Date Created: 2023-05-09
Article ID: https://wiki.zimbra.com/index.php?title=Inaccessible_a_link_of_shared_documents_in_drive Date Modified: 2023-05-24



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