View source for Inaccessible a link of shared documents in drive

{{BC|Certified}}
__FORCETOC__
<div class="col-md-12 ibox-content">
=Document shared from zimbra drive via url is not accessible=
<hr>
{{KB|{{ZC}}|{{ZCS 9.0}}|{{ZCS 8.8}}|||}} 


====Problem====
When sharing documents as a link from Zimbra drive, generated URL become inaccessible, it's just hang or keep loading.

====Solution====
This problem occurs when <code>(zimbraPublicServiceHostname,zimbraPublicServiceProtocol,zimbraPublicServicePort)</code> attribute values are not configured. 

To fix this problem need to set parameters as shown below, these parameters can be set either on Domain or Global level.

=====Global Level Changes=====
<pre>
 su - zimbra 
 zmprov mcf zimbraPublicServiceHostname mail.example.com
 zmprov mcf zimbraPublicServiceProtocol https
 zmprov mcf zimbraPublicServicePort 443
 zmproxyctl restart
</pre>

=====Domain Level Changes=====
<pre>
 su - zimbra 
 zmprov md example.com zimbraPublicServiceHostname mail.example.com
 zmprov md example.com zimbraPublicServiceProtocol https
 zmprov md example.com zimbraPublicServicePort 443
 zmproxyctl restart
</pre>

*Note:- Replace <code>example.com</code> and <code>mail.example.com</code> with the actual value according to the environment.



{{SubmittedBy|Aditya Patidar}}

{{Article Footer|ZCS 8.8,ZCS 9.0|2023-05-09}}