Difference between revisions of "IPhone"

(Changing OTA sync information to match recent changes for iPhone 3G)
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NOTICE: This article is in relation to the iPhone version 1. When the iPhone 2 (or iPhone 3G) comes out, this article will be updated accordingly.
 
 
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|  bgcolor=#c0f5ad | [[Image:Certified.gif]] - This is '''certified documentation''' and is protected for editing by Zimbra Employees only.
 
|  bgcolor=#c0f5ad | [[Image:Certified.gif]] - This is '''certified documentation''' and is protected for editing by Zimbra Employees only.
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== Introduction: Zimbra and iPhone ==
 
== Introduction: Zimbra and iPhone ==
  
The Apple iPhone can be used to access Zimbra Collaboration Suite using IMAP/POP3, Safari, and iSyncIt can also access Zimbra Collaboration Suite with Exchange, using the IMAP protocol for retrieving mail. It can also access ZCS using OTA (Over The Air) syncing. Unlike Apple Mail 2.1.1 on OS X and ActiveSync 5+ on Windows Mobile Phones, the iPhone will accept multiple Exchange accounts that can be used with the Zimbra Collaboration Suite server.
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The Apple iPhone is a versitile device and can be used to access Zimbra Collaboration Suite using IMAP/POP3, Safari, or ActiveSyncThe ActiveSync option is available to Network Edition Customers only with iPhone Software Update 2.0 or higher.
  
Zimbra Collaboration Suite has connectors for Windows and Macintosh that will allow your iPhone to sync to the Zimbra server via local applications. Both connectors interact with Apple's iTunes; you must have iTunes installed to be able to sync.
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Zimbra Collaboration Suite also has connectors for Windows and Macintosh that will allow your iPhone to sync to the Zimbra server via local applications. Both connectors interact with Apple's iTunes; you must have iTunes installed to be able to sync.
  
== IMAP, POP, or Exchange Settings ==
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Depending on your infastructure, you may wish to use one of these methods. Zimbra reccomends the ActiveSync method as it provides Calendar, Address Book, and Mail syncing with one easy setup.
  
Using IMAP, POP, or Exchange does not require any type of Zimbra connector. It is important to note that using these settings only will not sync Contacts or Calendars, only mail messages.
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== ActiveSync and the iPhone ==
  
  Note: The iPhone (as of update 1.1.1) does not support IMAP IDLE.
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ActiveSync is the iPhone's native way to sync E-Mail, Contacts, and Calendars with Zimbra Collaboration Suite. This method is only available in Zimbra Collaboration Suite Network Edition 5.0.6 and higher.
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If you do not have the Network Edition, you can use the IMAP/POP3 methord, or the Mobile HTML Client view to get your email and contacts/calendars (Mobile HTML View Only) on the iPhone.
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# Install iTunes 7.7 or higher and upgrade your phone to iPhone OS 2.0 if necessary
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# If you already have your Zimbra server running with IMAP/POP3, disable the account in Mail Settings.
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# Set up a new mail account, selecting "Exchange".
 +
# Enter your email address (e.g. “ddemouser@testzimbra.com”) in the Email box.
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# Enter your Exchange domain and username (e.g. “testzimbra.com\ddemouser”) in the Username box. If you only have one domain, then the domain is not nessisary, only the domain.
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# Enter your password in the Password box.
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# The iPhone will now try to automatically discover your Zimbra server. If this fails, then you will need to enter your server information manually. It will prompt you for this.
 +
# Now tap the home button and go into Mail.  You should see your new account appear, and it should show your folders and email messages within a few moments. Congratulations!  Email is now set up!
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(Note: The iPhone prefers non-selfsigned SSL connections. If you have a self signed certificate, then it would be a good idea to install the iPhone Configuration Utility to deply a self signed certificate on the iPhone: http://www.apple.com/support/downloads/iphoneconfigurationwebutility10forwindows.html )
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== IMAP or POP3 Settings ==
 +
 
 +
Using IMAP, POP, or Exchange does not require any type of Zimbra connector or ActiveSync. It is important to note that using these settings only will not sync Contacts or Calendars, only mail messages.
  
 
# Under Mail settings, select "Add Account..."
 
# Under Mail settings, select "Add Account..."
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== Using the iPhone with iSync (Macintosh)==
 
== Using the iPhone with iSync (Macintosh)==
  
The iPhone does not allow "over the air" sync like other mobile devices. You must sync the phone through iTunes.
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Note: This method is not encrouaged, as it has been deprated in favor of the ActiveSync method.
  
You can use the Zimbra Collaboration Suite Connector for Apple iSync to synchronize your contact and calendar information between your iPhone and Zimbra Collaboration Suite.  For more information about the Zimbra Collaboration Suite Connector for Apple iSync, refer to the [http://www.zimbra.com/pdf/ZCS%20Connector%20for%20Apple%20iSync%20Guide.pdf Zimbra Collaboration Suite Connector for Apple iSync Guide].
+
You can use the Zimbra Collaboration Suite Connector for Apple iSync to synchronize your contacts and calendar information between your iPhone and Zimbra Collaboration Suite.   
  
If you do not use the Zimbra Collaboration Suite Connector for Apple iSync, you may only complete a partial sync.  While your Macintosh and iPhone will be fully updated, the Zimbra server will not sync anything except email, if you have it set up. In order to fully sync your iCal and Address Book to the Zimbra server, you must use the Zimbra Collaboration Suite Connector for iSync.
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The iSync Connector is used to sync your Calendar and Contacts to your Macintosh (not mail). In order to acheive sync with the iSync Connector and the iPhone, you will need to sync your iPhone to iTunes. To get your mail on the iPhone (in conjunction with this method as opposed to the ActiveSync method), you will need to setup IMAP/POP3 access as well.
  
 
The iSync connector is only included in Network Edition products. It can be acquired in the Zimbra Administration Server console.
 
The iSync connector is only included in Network Edition products. It can be acquired in the Zimbra Administration Server console.
  
 
== Using the iPhone with the Connector for Outlook (Windows) ==
 
== Using the iPhone with the Connector for Outlook (Windows) ==
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 +
Note: This method is not encrouaged, as it has been deprated in favor of the ActiveSync method.
  
 
You can use the Zimbra Collaboration Suite Connector for Microsoft Office Outlook 2003 SP1+ to synchronize your contact and calendar information between your iPhone and Zimbra Collaboration Suite.  For more information about the Zimbra Collaboration Suite Connector for Microsoft Outlook, refer to the  Zimbra Collaboration Suite Connector for Microsoft Outlook guide.
 
You can use the Zimbra Collaboration Suite Connector for Microsoft Office Outlook 2003 SP1+ to synchronize your contact and calendar information between your iPhone and Zimbra Collaboration Suite.  For more information about the Zimbra Collaboration Suite Connector for Microsoft Outlook, refer to the  Zimbra Collaboration Suite Connector for Microsoft Outlook guide.
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== Using the iPhone with Linux ==
 
== Using the iPhone with Linux ==
  
The iPhone uses iTunes to sync all information. Apple has not developed a version of iTunes for Linux, thus syncing is not possible.
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The iPhone uses iTunes to sync all information. Apple has not developed a version of iTunes for Linux, thus syncing is not possible. LifeHacker has a tutorial on syncing wirelessly in linux, but this method is not supported by Zimbra in any way:
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http://lifehacker.com/388785/sync-your-iphone-wirelessly-in-linux
  
 
== Using the Standard Client to View Mail ==
 
== Using the Standard Client to View Mail ==
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{{Article Footer|Zimbra Collaboration Suite 4.5.6; Mac OS X 10.4.10; Windows XP SP2; Microsoft Outlook 2003 SP1; iTunes 7.3(54)|6/30/2007}}
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{{Article Footer|Zimbra Collaboration Suite 5.0.6; Mac OS X 10.4.10; Mac OS X 10.5.5; Windows XP SP2; Microsoft Outlook 2003 SP1; iTunes 8.1|6/30/2007}}
  
 
[[Category:Mobile]]
 
[[Category:Mobile]]

Revision as of 17:26, 28 October 2008

Certified.gif - This is certified documentation and is protected for editing by Zimbra Employees only.


Introduction: Zimbra and iPhone

The Apple iPhone is a versitile device and can be used to access Zimbra Collaboration Suite using IMAP/POP3, Safari, or ActiveSync. The ActiveSync option is available to Network Edition Customers only with iPhone Software Update 2.0 or higher.

Zimbra Collaboration Suite also has connectors for Windows and Macintosh that will allow your iPhone to sync to the Zimbra server via local applications. Both connectors interact with Apple's iTunes; you must have iTunes installed to be able to sync.

Depending on your infastructure, you may wish to use one of these methods. Zimbra reccomends the ActiveSync method as it provides Calendar, Address Book, and Mail syncing with one easy setup.

ActiveSync and the iPhone

ActiveSync is the iPhone's native way to sync E-Mail, Contacts, and Calendars with Zimbra Collaboration Suite. This method is only available in Zimbra Collaboration Suite Network Edition 5.0.6 and higher.

If you do not have the Network Edition, you can use the IMAP/POP3 methord, or the Mobile HTML Client view to get your email and contacts/calendars (Mobile HTML View Only) on the iPhone.

  1. Install iTunes 7.7 or higher and upgrade your phone to iPhone OS 2.0 if necessary
  2. If you already have your Zimbra server running with IMAP/POP3, disable the account in Mail Settings.
  3. Set up a new mail account, selecting "Exchange".
  4. Enter your email address (e.g. “ddemouser@testzimbra.com”) in the Email box.
  5. Enter your Exchange domain and username (e.g. “testzimbra.com\ddemouser”) in the Username box. If you only have one domain, then the domain is not nessisary, only the domain.
  6. Enter your password in the Password box.
  7. The iPhone will now try to automatically discover your Zimbra server. If this fails, then you will need to enter your server information manually. It will prompt you for this.
  8. Now tap the home button and go into Mail. You should see your new account appear, and it should show your folders and email messages within a few moments. Congratulations! Email is now set up!

(Note: The iPhone prefers non-selfsigned SSL connections. If you have a self signed certificate, then it would be a good idea to install the iPhone Configuration Utility to deply a self signed certificate on the iPhone: http://www.apple.com/support/downloads/iphoneconfigurationwebutility10forwindows.html )

IMAP or POP3 Settings

Using IMAP, POP, or Exchange does not require any type of Zimbra connector or ActiveSync. It is important to note that using these settings only will not sync Contacts or Calendars, only mail messages.

  1. Under Mail settings, select "Add Account..."
  2. Select "Other"
  3. Select "IMAP", "POP3", or "Exchange"
  4. Fill in the "Name", "Address", and "Description" fields
  5. Provide "Host Name", "User Name", and "Password" in the "Incoming Mail Server" section. The iPhone will automatically detect IMAP over SSL if your server requires it. If your server requires a non-default TCP port specification, use the hostname:port format in the "Host Name" field. SSL settings can be adjusted later under the "Advanced" section in the mail account settings.
  6. In the "Outgoing Mail Server (SMTP)" section, provide settings for "Host Name", "User Name" and "Password". As with the incoming mail server, the "Host Name" setting accepts the hostname:port format if the outgoing mail server uses a non-default TCP port.
  7. Save the configuration

Sub-Folders: Setting the IMAP Path Prefix to "INBOX" allows for the browsing of folders child folders of "Inbox", but peer folders such as Sent, Drafts, Trash, and Junk folders are not displayed.

Using the iPhone with iSync (Macintosh)

Note: This method is not encrouaged, as it has been deprated in favor of the ActiveSync method.

You can use the Zimbra Collaboration Suite Connector for Apple iSync to synchronize your contacts and calendar information between your iPhone and Zimbra Collaboration Suite.

The iSync Connector is used to sync your Calendar and Contacts to your Macintosh (not mail). In order to acheive sync with the iSync Connector and the iPhone, you will need to sync your iPhone to iTunes. To get your mail on the iPhone (in conjunction with this method as opposed to the ActiveSync method), you will need to setup IMAP/POP3 access as well.

The iSync connector is only included in Network Edition products. It can be acquired in the Zimbra Administration Server console.

Using the iPhone with the Connector for Outlook (Windows)

Note: This method is not encrouaged, as it has been deprated in favor of the ActiveSync method.

You can use the Zimbra Collaboration Suite Connector for Microsoft Office Outlook 2003 SP1+ to synchronize your contact and calendar information between your iPhone and Zimbra Collaboration Suite. For more information about the Zimbra Collaboration Suite Connector for Microsoft Outlook, refer to the Zimbra Collaboration Suite Connector for Microsoft Outlook guide.

Your Zimbra profile in Microsoft Outlook must be the default profile. Otherwise, iTunes will only sync the default profile to the iPhone. For more information on setting your default profile, click here.

If you do not use the Zimbra Collaboration Suite Connector for Microsoft Outlook, you may only complete a partial sync. While Microsoft Outlook and iPhone will be fully updated, the Zimbra server will not sync anything except email, if you have it set up. In order to fully sync, you must use the Zimbra Collaboration Suite Connector for Microsoft Outlook.

As with Apple's iSync, e-mail is not synced; however, your calendar, and contacts will be synced.

Using "iZimbra" to View Mail

Zimbra Collaboration Suite 5.0(Beta 3+) contains a webclient built for mobile devices such as the iPhone. By using this client, users get the experience of using the iPhone while viewing mail on the Zimbra server.

To use "iZimbra", simply point Safari to your mail login page (http(s)://mail.server.com/). Once you enter your username and password, the server wil redirect you to the "iZimbra" client.

For more information, see Zimbra's Blog Post: http://www.zimbra.com/blog/archives/2007/07/izimbra.html

Using the iPhone with Linux

The iPhone uses iTunes to sync all information. Apple has not developed a version of iTunes for Linux, thus syncing is not possible. LifeHacker has a tutorial on syncing wirelessly in linux, but this method is not supported by Zimbra in any way:

http://lifehacker.com/388785/sync-your-iphone-wirelessly-in-linux

Using the Standard Client to View Mail

Currently, the Zimbra AJAX client does not work on Safari for the iPhone. However, the Zimbra Standard client works perfectly. Additionally, the iPhone does not support sending attachments due to the lack of a file system browser. You can, however, view standard attachments such as .doc, .xls, and .pdf. If you receive an attachment which the iPhone cannot view, you can use Zimbra's "View as HTML" feature (Network Edition only).

To view the Zimbra Standard Client client directly from the iPhone, enter the URL http://mail.server.com/zimbra/h/ using Safari and replacing "mail.server.com" with your own domain.

Notification via SMS

You may wish for the Zimbra server to send you a text message when you receive a new e-mail.

  1. Click Options
  2. Choose Mail
  3. Check "Enable address for new mail notifications"
  4. Type your SMS address in e-mail format form. eg: number@txt.att.net
  5. Click Save

Now the server will text message you when you receive a new message. Text messaging rates may apply.

Resources

Microsoft Outlook Connector Install Guide

Setting your Default Profile in Outlook

Zimbra Connector Apple iSync Guide

Apple KB: iPhone: Mail Settings

Zimbra Forums

Bug Tracking & Enhancement Request

Project Management Portal

Customer Support Portal


Verified Against: Zimbra Collaboration Suite 5.0.6; Mac OS X 10.4.10; Mac OS X 10.5.5; Windows XP SP2; Microsoft Outlook 2003 SP1; iTunes 8.1 Date Created: 6/30/2007
Article ID: https://wiki.zimbra.com/index.php?title=IPhone Date Modified: 2008-10-28



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