Guidelines for filing Internationalization and Localization bugs

Revision as of 00:39, 29 February 2008 by Pmclough (talk | contribs)

Guidelines for filing, updating and verifying i18n and l10n bugs for the ZIMBRA COLLABORATION SUITE

Queries to Zimbra i18n and l10n bugs:

A) Existing bugs

B) Fixed bugs

C) Both fixed and open bugs

Filing bugs

1. Before filing a bug, please check if the issue has already been filed here

- Sometimes we create duplicate bug reports but we should at least try to avoid that.

- This requires everyone to look over the existing bug list.

Note: It is possible that the issue has already been filed or even fixed (but not in build yet).

Please be creative searching this list and help avoid double filing. - issues other than i18n and l10n can be searched here by selecting the respective or all components.

2. When filing or updating ZIMBRA bugs, please:

A) choose proper component - Internationalization (i18n) or Localization (l10n)

- l10n issues: concerning any number of languages

- i18n issues: concerning all languages and not attributable to any one language in particular.

B) specify environment (OS version; browser version)

3. Write a clear summary and bug description (we'd like to clearly understand what the bug is about)

- add individual languages to bug summary, i.e. [PL/pt_BR/FR] if the issue is visible to some but not all languages.

- if a bug is already assigned, it might be better to file a separate one (that can be assigned to someone else). In this case mention the original bug so it is obvious that a separate bug has been filed intentionally and is not supposed to be marked duplicate.

- add [INTL] to bug summary if issue affects all languages.

(no need to keep adding comments and/or screen shots concerning individual languages once a bug has [INTL] status in summary).

4. Do not add comments to bugs unless they belong there.

- If you cannot find the issue in the EXISTING NEW, OPEN or FIXED BUGS LIST, then please file a new bug following the guidelines

--Pmclough 16:39, 28 February 2008 (PST)

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