Full backups failing with error Missing Account List

Revision as of 06:07, 16 August 2017 by Nbhagwat (talk | contribs) (Created page with "=== <h1>WAN CONCEPTS - Full backups failing</h1> === <hr> <br> <h2>Problem: </h2> <p><pre>/opt/zimbra/bin/zmbackup -f - all </pre> Error occurred: invalid request: Missing ac...")

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WAN CONCEPTS - Full backups failing


/opt/zimbra/bin/zmbackup -f - all 
Error occurred: invalid request: Missing account list .

Debug error - Error occurred: invalid request: Missing account list

message=invalid request: Missing account list
mDetail=<soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:</Trace></Error></soapetail>
mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:</Trace></Error></soapetail></soap:Fault>


This issue prompt when the accounts.xml file is missing or corrupt, that's why new backup is not able to read previous backup entry. By moving old sessions directory and corrupt accounts.xml file resolve this issue. Follow below steps:-

su - zimbra 
cd /opt/zimbra/backup 
mv sessions sessions.OLD 
mv accounts.xml accounts.xml.OLD

Then verify by taking full backup -

/opt/zimbra/bin/zmbackup -f -a all

Sourabh Bhushan

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