Full backups failing with error Missing Account List

WAN CONCEPTS - Full backups failing

   KB 23329        Last updated on 2020-04-27  

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/opt/zimbra/bin/zmbackup -f - all 
Error occurred: invalid request: Missing account list .

Debug error -

Error occurred: invalid request: Missing account list
message=invalid request: Missing account list
mDetail=<soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:</Trace></Error></soapetail>
mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:</Trace></Error></soapetail></soap:Fault>


This issue prompt when the accounts.xml file is missing or corrupt, that's why new backup is not able to read previous backup entry. By moving old sessions directory and corrupt accounts.xml file resolve this issue. Follow below steps:-

su - zimbra 
cd /opt/zimbra/backup 
mv sessions sessions.OLD 
mv accounts.xml accounts.xml.OLD

Then verify by taking full backup -

/opt/zimbra/bin/zmbackup -f -a all

Submitted by: Sourabh Bhushan
Verified Against: ZCS 8.8.15 Date Created: 2020-04-13
Article ID: https://wiki.zimbra.com/index.php?title=Full_backups_failing_with_error_Missing_Account_List Date Modified: 2020-04-27

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