Full backups failing with error Missing Account List: Difference between revisions

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<div class="col-md-12 ibox-content">
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=WAN CONCEPTS - Full backups failing=
=Error : Missing account list while running full backup=
<hr>
<hr>
{{KB|{{ZC}}|{{ZCS 8.8}}||||}}  
{{KB|{{ZC}}|{{ZCS 8.6}}||||}}
{{KB|{{ZC}}|{{ZCS 8.7}}||||}}  
{{WIP}}   
{{WIP}}   


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====Problem: ====
====Problem: ====
Following error appears when a full backup is executed :
  /opt/zimbra/bin/zmbackup -f - all  
  /opt/zimbra/bin/zmbackup -f - all  
  Error occurred: invalid request: Missing account list .</p>
  Error occurred: invalid request: Missing account list .</p>


 
Following error is observed in /opt/zimbra/log/mailbox.log file :
'''Debug error''' -
  Error occurred: invalid request: Missing account list
  Error occurred: invalid request: Missing account list
  class=com.zimbra.common.soap.SoapFaultException
  class=com.zimbra.common.soap.SoapFaultException
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====Solution====
====Solution====
This issue prompt when the accounts.xml file is missing or corrupt, that's why new backup is not able to read previous backup entry.  
This issue is seen when the /opt/zimbra/backup/accounts.xml file is missing or corrupt, it makes the new backup unable to read the previous backup entry.  
By moving old sessions directory and corrupt accounts.xml file resolve this issue.
Move the old sessions directory and corrupt accounts.xml file to resolve this issue using the given steps :
Follow below steps:-


  su - zimbra  
  su - zimbra  
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  mv accounts.xml accounts.xml.OLD
  mv accounts.xml accounts.xml.OLD


Then verify by taking full backup -
Verify the solution by taking a full backup again -
   
   
  /opt/zimbra/bin/zmbackup -f -a all
  /opt/zimbra/bin/zmbackup -f -a all

Revision as of 11:37, 30 April 2020

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  3. Full backups failing with error Missing Account List

Error : Missing account list while running full backup

   KB 23329        Last updated on 2020-04-30  




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   KB 23329        Last updated on 2020-04-30  




0.00
(0 votes)




Problem:

Following error appears when a full backup is executed : 

/opt/zimbra/bin/zmbackup -f - all
Error occurred: invalid request: Missing account list .

Following error is observed in /opt/zimbra/log/mailbox.log file : 

Error occurred: invalid request: Missing account list
class=com.zimbra.common.soap.SoapFaultException
message=invalid request: Missing account list
isReceiversFault=false
mIsLocal=false
mDetail=<soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail>
mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail></soap:Fault>

Solution

This issue is seen when the /opt/zimbra/backup/accounts.xml file is missing or corrupt, it makes the new backup unable to read the previous backup entry. Move the old sessions directory and corrupt accounts.xml file to resolve this issue using the given steps : 

su - zimbra 
cd /opt/zimbra/backup 
mv sessions sessions.OLD 
mv accounts.xml accounts.xml.OLD

Verify the solution by taking a full backup again - 

/opt/zimbra/bin/zmbackup -f -a all
Submitted by: Sourabh Bhushan


Verified Against: ZCS 8.8 Date Created: 2020-04-13
Article ID: https://wiki.zimbra.com/index.php?title=Full_backups_failing_with_error_Missing_Account_List Date Modified: 2020-04-30



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