Difference between revisions of "Full backups failing with error Missing Account List"
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<div class="col-md-12 ibox-content"> | <div class="col-md-12 ibox-content"> | ||
| − | = | + | =Error : Missing account list while running full backup= |
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| − | {{KB|{{ZC}}|{{ZCS 8.8}}||||}} | + | {{KB|{{ZC}}|{{ZCS 8.6}}||||}} |
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====Problem: ==== | ====Problem: ==== | ||
| + | |||
| + | Following error appears when a full backup is executed : | ||
/opt/zimbra/bin/zmbackup -f - all | /opt/zimbra/bin/zmbackup -f - all | ||
Error occurred: invalid request: Missing account list .</p> | Error occurred: invalid request: Missing account list .</p> | ||
| − | + | Following error is observed in /opt/zimbra/log/mailbox.log file : | |
| − | |||
Error occurred: invalid request: Missing account list | Error occurred: invalid request: Missing account list | ||
class=com.zimbra.common.soap.SoapFaultException | class=com.zimbra.common.soap.SoapFaultException | ||
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====Solution==== | ====Solution==== | ||
| − | This issue | + | This issue is seen when the /opt/zimbra/backup/accounts.xml file is missing or corrupt, it makes the new backup unable to read the previous backup entry. |
| − | + | Move the old sessions directory and corrupt accounts.xml file to resolve this issue using the given steps : | |
| − | |||
su - zimbra | su - zimbra | ||
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mv accounts.xml accounts.xml.OLD | mv accounts.xml accounts.xml.OLD | ||
| − | + | Verify the solution by taking a full backup again - | |
/opt/zimbra/bin/zmbackup -f -a all | /opt/zimbra/bin/zmbackup -f -a all | ||
Revision as of 11:37, 30 April 2020
Error : Missing account list while running full backup
- This article is a Work in Progress, and may be unfinished or missing sections.
Problem:
Following error appears when a full backup is executed :
/opt/zimbra/bin/zmbackup -f - all Error occurred: invalid request: Missing account list .</p>
Following error is observed in /opt/zimbra/log/mailbox.log file :
Error occurred: invalid request: Missing account list class=com.zimbra.common.soap.SoapFaultException message=invalid request: Missing account list isReceiversFault=false mIsLocal=false mDetail=<soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail> mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail></soap:Fault>
Solution
This issue is seen when the /opt/zimbra/backup/accounts.xml file is missing or corrupt, it makes the new backup unable to read the previous backup entry. Move the old sessions directory and corrupt accounts.xml file to resolve this issue using the given steps :
su - zimbra cd /opt/zimbra/backup mv sessions sessions.OLD mv accounts.xml accounts.xml.OLD
Verify the solution by taking a full backup again -
/opt/zimbra/bin/zmbackup -f -a all
| Submitted by: Sourabh Bhushan |
