Full backups failing with error Missing Account List: Difference between revisions
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=Error : Missing account list while running full backup= | =Error : "Missing account list" while running Legacy full backup= | ||
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{{KB|{{ZC}}|{{ZCS 8.7}}||||}} | {{KB|{{ZC}}|{{ZCS 8.7}}||||}} | ||
====Problem: ==== | ====Problem: ==== | ||
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Following error appears when a full backup is executed : | Following error appears when a full backup is executed : | ||
/opt/zimbra/bin/zmbackup -f - all | /opt/zimbra/bin/zmbackup -f - all | ||
Error occurred: invalid request: Missing account list . | Error occurred: invalid request: Missing account list. | ||
Following error is observed in /opt/zimbra/log/mailbox.log file : | Following error is observed in /opt/zimbra/log/mailbox.log file : | ||
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/opt/zimbra/bin/zmbackup -f -a all | /opt/zimbra/bin/zmbackup -f -a all | ||
====Suggestion==== | |||
zmbackup is replaced by NG backup from ZCS 8.8.x onwards. The current LTS version is ZCS 8.8.15. | |||
{{SubmittedBy| Sourabh Bhushan}} | {{SubmittedBy| Sourabh Bhushan}} | ||
{{Article Footer|ZCS 8. | {{Article Footer|ZCS 8.7|2020-04-13}} |
Latest revision as of 09:22, 3 November 2021
Error : "Missing account list" while running Legacy full backup
Problem:
Following error appears when a full backup is executed :
/opt/zimbra/bin/zmbackup -f - all Error occurred: invalid request: Missing account list.
Following error is observed in /opt/zimbra/log/mailbox.log file :
Error occurred: invalid request: Missing account list class=com.zimbra.common.soap.SoapFaultException message=invalid request: Missing account list isReceiversFault=false mIsLocal=false mDetail=<soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST
<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail> mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST
<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail></soap:Fault>
Solution
This issue is seen when the /opt/zimbra/backup/accounts.xml file is missing or corrupt, it makes the new backup unable to read the previous backup entry. Move the old sessions directory and corrupt accounts.xml file to resolve this issue using the given steps :
su - zimbra cd /opt/zimbra/backup mv sessions sessions.OLD mv accounts.xml accounts.xml.OLD
Verify the solution by taking a full backup again -
/opt/zimbra/bin/zmbackup -f -a all
Suggestion
zmbackup is replaced by NG backup from ZCS 8.8.x onwards. The current LTS version is ZCS 8.8.15.
Submitted by: Sourabh Bhushan |