Full backups failing with error Missing Account List: Difference between revisions

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<div class="col-md-12 ibox-content">
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=WAN CONCEPTS - Full backups failing=
=Error : "Missing account list" while running Legacy full backup=
<hr>
<hr>
{{KB|{{ZC}}|{{ZCS 8.8.15}}||||}}  
{{KB|{{ZC}}|{{ZCS 8.7}}||||}}  
{{WIP}}  
   
 
 


====Problem: ====


 
Following error appears when a full backup is executed :
====Problem: ====
  /opt/zimbra/bin/zmbackup -f - all  
  /opt/zimbra/bin/zmbackup -f - all  
Error occurred: invalid request: Missing account list .</p>
Error occurred: invalid request: Missing account list.  




'''Debug error''' -
Following error is observed in /opt/zimbra/log/mailbox.log file :
  Error occurred: invalid request: Missing account list
  Error occurred: invalid request: Missing account list
  class=com.zimbra.common.soap.SoapFaultException
  class=com.zimbra.common.soap.SoapFaultException
Line 26: Line 24:


====Solution====
====Solution====
This issue prompt when the accounts.xml file is missing or corrupt, that's why new backup is not able to read previous backup entry.  
This issue is seen when the /opt/zimbra/backup/accounts.xml file is missing or corrupt, it makes the new backup unable to read the previous backup entry.  
By moving old sessions directory and corrupt accounts.xml file resolve this issue.
Move the old sessions directory and corrupt accounts.xml file to resolve this issue using the given steps :
Follow below steps:-


  su - zimbra  
  su - zimbra  
Line 35: Line 32:
  mv accounts.xml accounts.xml.OLD
  mv accounts.xml accounts.xml.OLD


Then verify by taking full backup -
Verify the solution by taking a full backup again -
   
   
  /opt/zimbra/bin/zmbackup -f -a all
  /opt/zimbra/bin/zmbackup -f -a all


====Suggestion====
zmbackup is replaced by NG backup from ZCS 8.8.x onwards. The current LTS version is ZCS 8.8.15.


{{SubmittedBy|  Sourabh Bhushan}}


{| class="wikitable" style="background-color:#d0f0c0;" cellpadding="10"
|'''Submitted by''': Sourabh Bhushan
|}


{{Article Footer|ZCS 8.8.15|2020-04-13}}
{{Article Footer|ZCS 8.7|2020-04-13}}

Latest revision as of 09:22, 3 November 2021

Error : "Missing account list" while running Legacy full backup


   KB 23329        Last updated on 2021-11-3  




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Problem:

Following error appears when a full backup is executed :

/opt/zimbra/bin/zmbackup -f - all 
Error occurred: invalid request: Missing account list. 


Following error is observed in /opt/zimbra/log/mailbox.log file :

Error occurred: invalid request: Missing account list
class=com.zimbra.common.soap.SoapFaultException
message=invalid request: Missing account list
isReceiversFault=false
mIsLocal=false
mDetail=<soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail>
mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail></soap:Fault>

Solution

This issue is seen when the /opt/zimbra/backup/accounts.xml file is missing or corrupt, it makes the new backup unable to read the previous backup entry. Move the old sessions directory and corrupt accounts.xml file to resolve this issue using the given steps :

su - zimbra 
cd /opt/zimbra/backup 
mv sessions sessions.OLD 
mv accounts.xml accounts.xml.OLD

Verify the solution by taking a full backup again -

/opt/zimbra/bin/zmbackup -f -a all

Suggestion

zmbackup is replaced by NG backup from ZCS 8.8.x onwards. The current LTS version is ZCS 8.8.15. 
Submitted by: Sourabh Bhushan


Verified Against: ZCS 8.7 Date Created: 2020-04-13
Article ID: https://wiki.zimbra.com/index.php?title=Full_backups_failing_with_error_Missing_Account_List Date Modified: 2021-11-03



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